Latest release
Unit Group

6313 ICT Sales Assistants

OSCA - Occupation Standard Classification for Australia
Reference period
2024, Version 1.0

6313 ICT Sales Assistants

Sell computing and telecommunications related goods and services in retail and wholesale establishments.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 5: AQF Certificate I, or compulsory secondary education
Occupation

631331 ICT Sales Assistant

Sells computing and telecommunications-related goods and services in a retail or wholesale establishment.

Specialisations

  • Computer Hardware Salesperson
  • Software Salesperson
  • Telecommunications Equipment Salesperson

Skill level: 5

Main tasks

  • Assists customers in selecting and purchasing computing and telecommunications products
  • Provides information and advice on the features and benefits of different computing and telecommunications products
  • Demonstrates the use of computing and telecommunications products to customers
  • Processes sales transactions, and handles cash and credit card payments
  • Maintains knowledge of current and upcoming computing and telecommunications products and technologies
  • Tracks online stock levels, and stocks and replenishes computing and telecommunications products on the sales floor
  • Handles customer enquiries and resolves issues or complaints
  • Maintains accurate records of sales and customer interactions