Latest release
Unit Group
6311 Sales Assistants (General)
OSCA - Occupation Standard Classification for Australia
Reference period
2024, Version 1.0
Released
6/12/2024
6311 Sales Assistants (General)
Sell goods and services such as food, clothing, hardware, household appliances, office supplies and cosmetics, in retail and wholesale establishments.
OSCA skill level
The occupations in this unit group have a skill level corresponding to the qualifications and experience below.
- Skill Level 5: AQF Certificate I, or compulsory secondary education
Occupation
631131 Sales Assistant (General)
Sells goods and services such as food, clothing, hardware, household appliances, office supplies and cosmetics, in a retail or wholesale establishment.
Alternative title
- Retail Sales Assistant
Specialisations
- Cellar Door Attendant
- Clothing Store Sales Assistant
- Cosmetics Sales Assistant
- Fast Food Sales Assistant
- Furniture Store Sales Assistant
- Hardware Store Sales Assistant
- Liquor Store Sales Assistant
- Supermarket Sales Assistant
Skill level: 5
Main tasks
- Greets and assists customers in selecting and purchasing goods and services
- Provides information and advice on products to customers
- Processes sales transactions and handles payments, including the use of point of sale software
- Replenishes and maintains stock levels
- Handles customer enquiries, complaints and returns
- Upsells products and services
- Maintains a clean and tidy sales area