The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 5: AQF Certificate I, or compulsory secondary education

• Retail Sales Assistant

• Cellar Door Attendant
• Clothing Store Sales Assistant
• Cosmetics Sales Assistant
• Fast Food Sales Assistant
• Furniture Store Sales Assistant
• Hardware Store Sales Assistant
• Liquor Store Sales Assistant
• Supermarket Sales Assistant

• Greets and assists customers in selecting and purchasing goods and services
• Provides information and advice on products to customers
• Processes sales transactions and handles payments, including the use of point of sale software
• Replenishes and maintains stock levels
• Handles customer enquiries, complaints and returns
• Upsells products and services
• Maintains a clean and tidy sales area

Dispensary assistants are excluded from this unit group. Dispensary assistants are included in Occupation 311331 Community Pharmacy Technician

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Dispensary assistants are excluded from this occupation. Dispensary assistants are included in Occupation 311331 Community Pharmacy Technician.

• Sells goods such as non-prescription drugs, health and first aid supplies, toiletries and cosmetics
• Receives payment for goods and services by a variety of payment methods, and prepares sales invoices
• Promotes goods and services that are for sale
• Assists with the management of stock by ordering and receiving items for sale and by participating in stocktakes
• Rotates, replenishes and presents goods for sale
• Accepts prescriptions for dispensing by Community Pharmacists
• Determines customer requirements and advises customers on the selection, price and usage of non-prescription medicines
• Advises customers on the correct use and storage of medicines
• Assists pharmacist with the delivery of professional pharmacy services

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 5: AQF Certificate I, or compulsory secondary education

• Computer Hardware Salesperson
• Software Salesperson
• Telecommunications Equipment Salesperson

• Assists customers in selecting and purchasing computing and telecommunications products
• Provides information and advice on the features and benefits of different computing and telecommunications products
• Demonstrates the use of computing and telecommunications products to customers
• Processes sales transactions, and handles cash and credit card payments
• Maintains knowledge of current and upcoming computing and telecommunications products and technologies
• Tracks online stock levels, and stocks and replenishes computing and telecommunications products on the sales floor
• Handles customer enquiries and resolves issues or complaints
• Maintains accurate records of sales and customer interactions

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Motor Vehicle Salesperson

• Fleet Salesperson

• Greets customers and assists them in selecting suitable vehicles or equipment
• Demonstrates the features and benefits of different vehicles or equipment to customers
• Provides information on pricing, financing options and warranties
• Negotiates and finalises sales agreements with customers
• Processes paperwork and arranges for the delivery of vehicles or equipment

• Automotive Parts Salesperson

• Truck Parts Interpreter
• Tyre Salesperson

• Assists customers in identifying and selecting appropriate motor vehicle accessories and parts
• Provides information and advice to customers on the features and benefits of different motor vehicle accessories and parts
• Processes customer orders and arranges for the delivery or pickup of motor vehicle accessories and parts
• Maintains and updates inventory records of motor vehicle accessories and parts using online stock management systems and databases
• Receives and inspects incoming shipments of motor vehicle accessories and parts
• Stocks and displays motor vehicle accessories and parts in a neat and organised manner
• Assists with pricing and promotional activities for motor vehicle accessories and parts
• Handles customer enquiries and resolves any issues or complaints related to motor vehicle accessories and parts
• Keeps up to date with new motor vehicle accessories and parts, and informs customers of available options
• Collaborates with colleagues and suppliers to ensure smooth and efficient operation of the motor vehicle accessories and parts department

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Checkout Supervisor

• Liquor Store Supervisor
• Retail Bakery Supervisor
• Supermarket Supervisor

• Assigns tasks and responsibilities to retail sales workers, and monitors and evaluates their performance
• Ensures revenue matches the recorded sales to maintain accurate financial records and prevent losses
• Resolves customer complaints and issues
• Manages inventory and ensures stock levels are maintained
• Implements strategies to increase sales and achieve targets
• Oversees the merchandising and display of products

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 5: AQF Certificate I, or compulsory secondary education

• Petrol Station Attendant

• Serves customers by selling fuel, automotive products, food and drink
• Collects payment from customers and provides receipts
• Checks and maintains fuel pumps and other equipment at the service station
• Cleans and maintains the service station premises, including restrooms and convenience store area
• Stocks and replenishes automotive products, food and accessories in the service station store
• Monitors inventory levels and places orders for additional products as needed
• Provides information and assistance to customers regarding fuel types, prices and promotions
• Ensures compliance with safety and environmental regulations at the service station

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 5: AQF Certificate I, or compulsory secondary education

• Door-to-door Fundraising Collector
• Party Plan Salesperson

• Identifies potential customers in designated areas
• Demonstrates and explains products, features and services
• Addresses customer questions and concerns
• Processes orders and payments
• Follows up with customers to ensure their satisfaction
• Keeps records of sales and interactions
• Attends sales meetings and training sessions
• Collaborates with team members to achieve sales targets

• Scrap Materials Buyer

• Automotive Dismantler
• Bottle Dealer
• Waste Recycler

• Identifies, collects and assesses quality of recyclable materials from industrial, commercial and private establishments
• Sorts and separates recyclable materials according to type and quality
• Cleans and prepares recyclable materials for resale
• Determines the market value of recyclable materials and negotiates prices with buyers
• Maintains records of materials collected, processed and sold
• Implements and maintains recycling programs in collaboration with local authorities and businesses

• Rental Sales Agent

• Car Rental Sales Assistant
• Ski Equipment Hire Sales Assistant

• Assesses rental needs of individuals and businesses
• Checks prices and provides information and advice on available rental options
• Prepares rental agreements and contracts
• Inspects and maintains rental goods and equipment
• Demonstrates the use and operation of rental goods and equipment
• Processes rental payments and manages rental accounts
• Resolves customer complaints and issues related to rentals
• Uses business systems to coordinate delivery times and pickup of rental goods and equipment
• Monitors rental inventory and restocks as necessary
• Keeps records of rental transactions and maintains rental database

• Coffee Van Vendor
• Food Truck Operator
• Market Stall Vendor

• Sets up and arranges goods, or prepares food, for sale at a street or market location
• Advertises and promotes products to attract customers
• Demonstrates and explains the features and benefits of products to customers
• Maintains inventory levels and restocks products as needed
• Keeps records of sales and inventory for reporting purposes
• Follows health and safety regulations, and maintains a clean and hygienic work environment

• Agricultural Products Salesperson
• Carpet Measurer
• E-Commerce Sales Assistant
• Lotteries Agent
• Swimming Pool Salesperson
• Wine Broker