The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 5: AQF Certificate I, or compulsory secondary education

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 5: AQF Certificate I, or compulsory secondary education

Cash Processors, Office Cashiers and Service Station Console Operators are excluded from this occupation. Cash Processors and Office Cashiers are included in Occupation 599999 Clerical and Administrative Workers nec. Service Station Console Operators are included in Occupation 631631 Service Station Attendant.

• Cashier

• Operates cash registers and point of sale systems in an establishment that sells goods or services
• Handles cash and digital transactions, and calculates and provides correct change to customers, following all cash handling and security procedures
• Scans and processes items for purchase, and ensures that all items are properly scanned and priced
• Assists customers with bagging and packing their purchases
• Answers customer enquiries and provides information about products and services
• Maintains cleanliness and organisation of checkout area
• Escalates customer complaints or issues regarding payments or transactions to appropriate personnel
• Compares recorded sales with the cash in the register and total digital transactions, reporting any discrepancies to a supervisor

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

• Creates, collates and distributes marketing material
• Supports the marketing team in executing marketing strategies and campaigns
• Supports market research studies, opinion surveys and needs assessments
• Performs data entry and analysis
• Monitors and reports on key metrics
• Assists with social media to market products

• Prepares for photoshoots, runways and other events by researching and understanding the design concept and desired look
• Takes creative direction from photographers and art directors
• Poses in various positions and angles to capture the desired image
• Expresses emotions and conveys a specific mood or message through facial expressions and body language
• Showcases clothing and accessories in a professional and appealing manner
• Collaborates with artists, photographers, designers and stylists to achieve the desired look for photoshoots or events

• Merchandiser

• Sets up displays of products at commercial premises, exhibitions and private homes
• Demonstrates the features and benefits of goods to potential customers
• Explains specifications, pricing and warranty information to customers
• Offers samples, pamphlets and catalogues advertising goods for sale to customers
• Takes orders and payments from customers, or directs customers to sales counters
• Maintains inventory of demonstration materials and ensures they are in good working condition

Call and Contact Centre Operators are excluded from this occupation. Call and Contact Centre Operators are included in Occupation 551131 Call or Contact Centre Operator.

• Makes outbound calls to existing and potential customers to promote products and services
• Adheres to scripts and guidelines to provide information about products and services to customers over the phone
• Maintains a high level of product knowledge to effectively communicate with customers
• Persuades customers to purchase products or arrange sales visits, and handles customer objections by providing solutions or alternatives
• Records customer details and sales information accurately, and follows up with customers to ensure customer satisfaction and repeat business
• Arranges dispatch of goods and services, information kits and brochures to customers
• Arranges appointments for customers and sales representatives, adhering to availability
• Achieves sales targets and meets performance metrics

• Retail Planogram Designer

• Designs and creates visual displays to optimise product visibility and overall customer engagement
• Collaborates with marketing and sales teams to develop display concepts
• Selects and arranges props, lighting and signage to enhance displays
• Installs and maintains displays, ensuring they are visually appealing and in line with brand guidelines
• Conducts market research to stay updated on current trends and competitor displays
• Trains and guides store staff on maintaining and updating displays
• May use digital systems (planograms) and 3D models to develop and install visual displays

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

Gaming Attendants are excluded from this occupation. Gaming Attendants are included in Occupation 471431 Gaming Attendant.

• Cinema Worker
• Entertainment Ticket Seller
• Gatekeeper
• Theatre Attendant
• Usher

• Sells and verifies tickets or passes at entertainment venues
• Provides information to customers regarding locations, timing of services and established bookings
• Assists with setting up signage, seating arrangements and equipment at the venue
• Assists customers in using automated ticketing systems and provides guidance when needed
• Assists customers with finding their seats or designated areas
• Handles any issues or complaints from customers and escalates them as appropriate
• Monitors the behaviour and conduct of customers during events, and assists in crowd control and emergency evacuation if necessary
• Assists to clean and secure the premises after an event
• May sell food, drink or merchandise at an entertainment venue

• Analyses sales data and market trends to create merchandise plans on forecast product demand
• Manages financial planning, forecasting and open-to-buy budgets
• Collaborates with buying and marketing teams to develop and manage product assortments and promotional strategies based on market analysis and financial planning
• Manages inventory across stores to ensure optimal stock levels, minimise excess inventory and prevent stockouts
• Monitors sales performance and adjusts merchandise plans as needed
• Conducts financial analysis to track profitability and make recommendations for improvement

• Online Shopper

• Receives customer orders or specifications via appointment, phone or online
• Reviews orders and selects appropriate goods from a retail establishment or wholesaler
• Assesses chosen products for quality
• Packages goods to prepare for delivery or pickup
• Reports unsatisfactory and out of stock goods, and selects substitutions
• Adheres to a specified budget, and records amount owed by customer for later transaction or verifies successful online payment

Travel Agents are excluded from this occupation. Travel Agents are included in Occupation 461831 Travel Consultant.

• Booking Agent

• Consults with customers regarding availability for reservations, including for accommodation, travel, sporting events and restaurants
• Makes bookings or reservations on behalf of customers and provides confirmation
• Maintains accurate records of bookings or reservations, and liaises with other service providers to ensure efficient delivery of reservation information
• Processes payments and issues receipts or invoices to customers
• Handles customer queries and complaints, and provides information to customers regarding cancellation or refund policies

• Sources and evaluates potential suppliers, and negotiates contracts and terms of trade
• Reviews and assesses supplier performance and reports any issues or disputes
• Monitors inventory levels, pricing and delivery times using business-relevant software or systems, and adjusts purchasing decisions accordingly
• Develops and maintains relationships with suppliers, and attends trade shows and industry events
• Collaborates with marketing and sales teams to develop promotional strategies and campaigns
• Reviews and evaluates product quality, and ensures compliance with industry standards and regulations
• Prepares and presents reports on purchasing activities and performance to management

• Auction Assistant
• Mystery Shopper
• Print Broker
• Wholesaler Buyer
• Wool Buyer