The occupations in this sub-major group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 5: AQF Certificate I, or compulsory secondary education

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 5: AQF Certificate I, or compulsory secondary education

Cash Processors, Office Cashiers and Service Station Console Operators are excluded from this occupation. Cash Processors and Office Cashiers are included in Occupation 599999 Clerical and Administrative Workers nec. Service Station Console Operators are included in Occupation 631631 Service Station Attendant.

• Cashier

• Operates cash registers and point of sale systems in an establishment that sells goods or services
• Handles cash and digital transactions, and calculates and provides correct change to customers, following all cash handling and security procedures
• Scans and processes items for purchase, and ensures that all items are properly scanned and priced
• Assists customers with bagging and packing their purchases
• Answers customer enquiries and provides information about products and services
• Maintains cleanliness and organisation of checkout area
• Escalates customer complaints or issues regarding payments or transactions to appropriate personnel
• Compares recorded sales with the cash in the register and total digital transactions, reporting any discrepancies to a supervisor

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

• Creates, collates and distributes marketing material
• Supports the marketing team in executing marketing strategies and campaigns
• Supports market research studies, opinion surveys and needs assessments
• Performs data entry and analysis
• Monitors and reports on key metrics
• Assists with social media to market products

• Prepares for photoshoots, runways and other events by researching and understanding the design concept and desired look
• Takes creative direction from photographers and art directors
• Poses in various positions and angles to capture the desired image
• Expresses emotions and conveys a specific mood or message through facial expressions and body language
• Showcases clothing and accessories in a professional and appealing manner
• Collaborates with artists, photographers, designers and stylists to achieve the desired look for photoshoots or events

• Merchandiser

• Sets up displays of products at commercial premises, exhibitions and private homes
• Demonstrates the features and benefits of goods to potential customers
• Explains specifications, pricing and warranty information to customers
• Offers samples, pamphlets and catalogues advertising goods for sale to customers
• Takes orders and payments from customers, or directs customers to sales counters
• Maintains inventory of demonstration materials and ensures they are in good working condition

Call and Contact Centre Operators are excluded from this occupation. Call and Contact Centre Operators are included in Occupation 551131 Call or Contact Centre Operator.

• Makes outbound calls to existing and potential customers to promote products and services
• Adheres to scripts and guidelines to provide information about products and services to customers over the phone
• Maintains a high level of product knowledge to effectively communicate with customers
• Persuades customers to purchase products or arrange sales visits, and handles customer objections by providing solutions or alternatives
• Records customer details and sales information accurately, and follows up with customers to ensure customer satisfaction and repeat business
• Arranges dispatch of goods and services, information kits and brochures to customers
• Arranges appointments for customers and sales representatives, adhering to availability
• Achieves sales targets and meets performance metrics

• Retail Planogram Designer

• Designs and creates visual displays to optimise product visibility and overall customer engagement
• Collaborates with marketing and sales teams to develop display concepts
• Selects and arranges props, lighting and signage to enhance displays
• Installs and maintains displays, ensuring they are visually appealing and in line with brand guidelines
• Conducts market research to stay updated on current trends and competitor displays
• Trains and guides store staff on maintaining and updating displays
• May use digital systems (planograms) and 3D models to develop and install visual displays

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

Gaming Attendants are excluded from this occupation. Gaming Attendants are included in Occupation 471431 Gaming Attendant.

• Cinema Worker
• Entertainment Ticket Seller
• Gatekeeper
• Theatre Attendant
• Usher

• Sells and verifies tickets or passes at entertainment venues
• Provides information to customers regarding locations, timing of services and established bookings
• Assists with setting up signage, seating arrangements and equipment at the venue
• Assists customers in using automated ticketing systems and provides guidance when needed
• Assists customers with finding their seats or designated areas
• Handles any issues or complaints from customers and escalates them as appropriate
• Monitors the behaviour and conduct of customers during events, and assists in crowd control and emergency evacuation if necessary
• Assists to clean and secure the premises after an event
• May sell food, drink or merchandise at an entertainment venue

• Analyses sales data and market trends to create merchandise plans on forecast product demand
• Manages financial planning, forecasting and open-to-buy budgets
• Collaborates with buying and marketing teams to develop and manage product assortments and promotional strategies based on market analysis and financial planning
• Manages inventory across stores to ensure optimal stock levels, minimise excess inventory and prevent stockouts
• Monitors sales performance and adjusts merchandise plans as needed
• Conducts financial analysis to track profitability and make recommendations for improvement

• Online Shopper

• Receives customer orders or specifications via appointment, phone or online
• Reviews orders and selects appropriate goods from a retail establishment or wholesaler
• Assesses chosen products for quality
• Packages goods to prepare for delivery or pickup
• Reports unsatisfactory and out of stock goods, and selects substitutions
• Adheres to a specified budget, and records amount owed by customer for later transaction or verifies successful online payment

Travel Agents are excluded from this occupation. Travel Agents are included in Occupation 461831 Travel Consultant.

• Booking Agent

• Consults with customers regarding availability for reservations, including for accommodation, travel, sporting events and restaurants
• Makes bookings or reservations on behalf of customers and provides confirmation
• Maintains accurate records of bookings or reservations, and liaises with other service providers to ensure efficient delivery of reservation information
• Processes payments and issues receipts or invoices to customers
• Handles customer queries and complaints, and provides information to customers regarding cancellation or refund policies

• Sources and evaluates potential suppliers, and negotiates contracts and terms of trade
• Reviews and assesses supplier performance and reports any issues or disputes
• Monitors inventory levels, pricing and delivery times using business-relevant software or systems, and adjusts purchasing decisions accordingly
• Develops and maintains relationships with suppliers, and attends trade shows and industry events
• Collaborates with marketing and sales teams to develop promotional strategies and campaigns
• Reviews and evaluates product quality, and ensures compliance with industry standards and regulations
• Prepares and presents reports on purchasing activities and performance to management

• Auction Assistant
• Mystery Shopper
• Print Broker
• Wholesaler Buyer
• Wool Buyer

ICT and Technical Sales Representatives are excluded from this sub-major group. ICT and Technical Sales Representatives are included in Unit Group 2216 Technical Sales Representatives.

The occupations in this sub-major group have a skill level corresponding to the qualifications and experience below.

• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

ICT and Technical Sales Representatives are excluded from this minor group. ICT and Technical Sales Representatives are included in Unit Group 2216 Technical Sales Representatives.

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Registration or licensing is required.

• Insurance Underwriter

• Interviews clients to identify their insurance needs
• Explains to clients details of insurance and conditions, risk coverage, premiums and benefits
• Assists clients to determine the type and level of coverage required
• Reviews client's circumstances to ensure that the level and coverage of insurance is still appropriate
• Sets and monitors insurance claims to ensure that both client and insurer are satisfied with the outcome
• Records information about clients and their policies
• Keeps up to date with changes in the insurance industry and informs clients of new developments

ICT and Technical Sales Representatives are excluded from this unit group. ICT and Technical Sales Representatives are included in Unit Group 2216 Technical Sales Representatives.

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Identifies potential customers and generates leads for builders' timber, building and plumbing hardware and supplies
• Contacts wholesale and retail establishments to promote and sell builders' timber, building and plumbing supplies
• Demonstrates and explains the features and benefits of products to customers, retailers and wholesalers
• Provides advice and recommendations to customers on the appropriate builders' timber, building and plumbing supplies for their needs
• Prepares and presents quotes and proposals to customers, retailers and wholesalers, negotiating terms and conditions of sale
• Processes orders and ensures timely delivery of builders' timber, building and plumbing supplies to customers, retailers and wholesalers
• Builds and maintains relationships with retailers and wholesalers, providing ongoing support and assistance
• Prepares sales reports and forecasts for management

• Sales Representative (Advertising)
• Sales Representative (Marketing)
• Sales Representative (Media)
• Sales Representative (Printing)

• Identifies potential clients and generates leads for selling business services
• Uses customer relationship management tools to manage all of their company's relationships and interactions with clients and potential clients
• Presents and promotes financial, advertising, marketing, media and other business services to clients
• Monitors and reports on sales activities and achievements
• Negotiates and closes sales deals with clients
• Builds and maintains relationships with clients regarding business services
• Collaborates with internal teams to ensure client satisfaction and successful delivery of business services
• Provides ongoing support and assistance to clients regarding business services

• Identifies potential customers, and contacts wholesale and retail establishments
• Presents and demonstrates motor vehicle parts and accessories to customers
• Provides information and advice to customers on the features and benefits of different parts and accessories
• Prepares and delivers sales presentations and proposals to potential customers
• Negotiates and finalises sales agreements with customers
• Attends trade shows and industry events to promote products and generate leads
• Maintains accurate records of sales activities and customer interactions

• Sales Representative (Electrical Goods)
• Sales Representative (Fruit and Vegetables)
• Sales Representative (Furniture)
• Sales Representative (Wine)

• Identifies potential customers and makes sales calls to establish new accounts
• Uses customer relationship management tools to manage all of their company's relationships and interactions with customers and potential customers
• Presents and demonstrates personal and household products to potential customers
• Provides information and advice to customers on the features and benefits of different personal and household consumer goods
• Negotiates sales contracts and terms with customers
• Follows up with customers to ensure satisfaction and resolve any issues
• Builds and maintains relationships with key customers
• Monitors market trends and competitor activity
• Prepares sales reports and forecasts for management
• Attends trade shows and sales events to promote products

• Gym Membership Consultant
• New Home Sales Consultant
• Sales Representative (Jewellery and Watches)

Real Estate Agency Principals are excluded from this minor group. Real Estate Agency Principals are included in Occupation 171431 Real Estate Agency Principal.

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Body Corporate Managers are excluded from this unit group. Body Corporate Managers are included in Occupation 599937 Strata Manager.

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Registration or licensing may be required.

Body Corporate Managers are excluded from this occupation. Body Corporate Managers are included in Occupation 599937 Strata Manager.

• Inspects and assesses rental properties to determine rental value and marketability
• Advertises and promotes rental properties to attract potential tenants
• Screens and selects tenants, including conducting background checks and verifying references
• Negotiates and prepares rental agreements and leases
• Collects rent and ensures timely payment by tenants
• Conducts inspections of tenanted properties to ensure compliance with lease agreements, and identifies and coordinates any necessary repairs or maintenance
• Resolves tenant complaints and issues, including addressing maintenance requests and resolving disputes
• Manages rental property finances, including budgeting, accounting and financial reporting

Real Estate Agency Principals are excluded from this unit group. Real Estate Agency Principals are included in Occupation 171431 Real Estate Agency Principal.

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Registration or licensing is required.

• Appraises and lists real estate, goods and livestock for auction
• Organises advertising and other publicity to promote upcoming auctions
• Conducts auctions of real estate, goods and livestock
• Facilitates bidding processes by asking for or setting opening bids, and maintains control of the auction
• Takes offers from buyers and closes the sale by accepting the highest purchase price
• Resolves disputes or issues that may arise during the auction
• Completes necessary paperwork and documentation related to the auction process

Registration or licensing is required.

• Accepts and lists properties and businesses for sale and lease
• Conducts inspections and advises buyers on the merits of properties and businesses, and the terms of sale or lease
• Advises vendors of sales and marketing options, and develops and implements marketing strategies to promote properties for lease or sale
• Catalogues and details land, buildings and businesses for lease or sale, and arranges advertising
• Assesses buyers' needs, and locates properties and businesses for their consideration
• Prepares and presents property reports and market analysis, offers valuations and advice for buying and selling properties and businesses, and structures the terms of settlement
• Collects and holds rent payments from tenants and remits to owner on an agreed basis
• Monitors and addresses non-compliance with terms and conditions of tenancy, and pursues rental arrears
• May arrange finance, land brokerage, conveyancing and maintenance of premises

Registration or licensing is required.

• Real Estate Salesperson

• Buyer's Agent

• Assists clients in buying, selling and leasing properties
• Negotiates and finalises sales and lease agreements
• Conducts market research to identify potential properties for clients
• Arranges property inspections and open houses for potential buyers
• Provides advice and guidance to clients on property values, market trends and legal requirements
• Maintains and updates property databases and records

Registration or licensing may be required.

• Bloodstock Agent
• Livestock Agent

• Conducts market research and analysis to determine the value and marketability of rural property, livestock, crops and agricultural products
• Prepares and presents marketing strategies and campaigns to attract potential buyers and sellers
• Inspects and assesses the condition and quality of rural property, livestock, crops and agricultural products
• Coordinates and facilitates auctions, private sales and negotiations between buyers and sellers
• May act as an insurance agent for rural clients

The occupations in this sub-major group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 5: AQF Certificate I, or compulsory secondary education

• Retail Sales Assistant

• Cellar Door Attendant
• Clothing Store Sales Assistant
• Cosmetics Sales Assistant
• Fast Food Sales Assistant
• Furniture Store Sales Assistant
• Hardware Store Sales Assistant
• Liquor Store Sales Assistant
• Supermarket Sales Assistant

• Greets and assists customers in selecting and purchasing goods and services
• Provides information and advice on products to customers
• Processes sales transactions and handles payments, including the use of point of sale software
• Replenishes and maintains stock levels
• Handles customer enquiries, complaints and returns
• Upsells products and services
• Maintains a clean and tidy sales area

Dispensary assistants are excluded from this unit group. Dispensary assistants are included in Occupation 311331 Community Pharmacy Technician

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Dispensary assistants are excluded from this occupation. Dispensary assistants are included in Occupation 311331 Community Pharmacy Technician.

• Sells goods such as non-prescription drugs, health and first aid supplies, toiletries and cosmetics
• Receives payment for goods and services by a variety of payment methods, and prepares sales invoices
• Promotes goods and services that are for sale
• Assists with the management of stock by ordering and receiving items for sale and by participating in stocktakes
• Rotates, replenishes and presents goods for sale
• Accepts prescriptions for dispensing by Community Pharmacists
• Determines customer requirements and advises customers on the selection, price and usage of non-prescription medicines
• Advises customers on the correct use and storage of medicines
• Assists pharmacist with the delivery of professional pharmacy services

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 5: AQF Certificate I, or compulsory secondary education

• Computer Hardware Salesperson
• Software Salesperson
• Telecommunications Equipment Salesperson

• Assists customers in selecting and purchasing computing and telecommunications products
• Provides information and advice on the features and benefits of different computing and telecommunications products
• Demonstrates the use of computing and telecommunications products to customers
• Processes sales transactions, and handles cash and credit card payments
• Maintains knowledge of current and upcoming computing and telecommunications products and technologies
• Tracks online stock levels, and stocks and replenishes computing and telecommunications products on the sales floor
• Handles customer enquiries and resolves issues or complaints
• Maintains accurate records of sales and customer interactions

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Motor Vehicle Salesperson

• Fleet Salesperson

• Greets customers and assists them in selecting suitable vehicles or equipment
• Demonstrates the features and benefits of different vehicles or equipment to customers
• Provides information on pricing, financing options and warranties
• Negotiates and finalises sales agreements with customers
• Processes paperwork and arranges for the delivery of vehicles or equipment

• Automotive Parts Salesperson

• Truck Parts Interpreter
• Tyre Salesperson

• Assists customers in identifying and selecting appropriate motor vehicle accessories and parts
• Provides information and advice to customers on the features and benefits of different motor vehicle accessories and parts
• Processes customer orders and arranges for the delivery or pickup of motor vehicle accessories and parts
• Maintains and updates inventory records of motor vehicle accessories and parts using online stock management systems and databases
• Receives and inspects incoming shipments of motor vehicle accessories and parts
• Stocks and displays motor vehicle accessories and parts in a neat and organised manner
• Assists with pricing and promotional activities for motor vehicle accessories and parts
• Handles customer enquiries and resolves any issues or complaints related to motor vehicle accessories and parts
• Keeps up to date with new motor vehicle accessories and parts, and informs customers of available options
• Collaborates with colleagues and suppliers to ensure smooth and efficient operation of the motor vehicle accessories and parts department

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Checkout Supervisor

• Liquor Store Supervisor
• Retail Bakery Supervisor
• Supermarket Supervisor

• Assigns tasks and responsibilities to retail sales workers, and monitors and evaluates their performance
• Ensures revenue matches the recorded sales to maintain accurate financial records and prevent losses
• Resolves customer complaints and issues
• Manages inventory and ensures stock levels are maintained
• Implements strategies to increase sales and achieve targets
• Oversees the merchandising and display of products

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 5: AQF Certificate I, or compulsory secondary education

• Petrol Station Attendant

• Serves customers by selling fuel, automotive products, food and drink
• Collects payment from customers and provides receipts
• Checks and maintains fuel pumps and other equipment at the service station
• Cleans and maintains the service station premises, including restrooms and convenience store area
• Stocks and replenishes automotive products, food and accessories in the service station store
• Monitors inventory levels and places orders for additional products as needed
• Provides information and assistance to customers regarding fuel types, prices and promotions
• Ensures compliance with safety and environmental regulations at the service station

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 5: AQF Certificate I, or compulsory secondary education

• Door-to-door Fundraising Collector
• Party Plan Salesperson

• Identifies potential customers in designated areas
• Demonstrates and explains products, features and services
• Addresses customer questions and concerns
• Processes orders and payments
• Follows up with customers to ensure their satisfaction
• Keeps records of sales and interactions
• Attends sales meetings and training sessions
• Collaborates with team members to achieve sales targets

• Scrap Materials Buyer

• Automotive Dismantler
• Bottle Dealer
• Waste Recycler

• Identifies, collects and assesses quality of recyclable materials from industrial, commercial and private establishments
• Sorts and separates recyclable materials according to type and quality
• Cleans and prepares recyclable materials for resale
• Determines the market value of recyclable materials and negotiates prices with buyers
• Maintains records of materials collected, processed and sold
• Implements and maintains recycling programs in collaboration with local authorities and businesses

• Rental Sales Agent

• Car Rental Sales Assistant
• Ski Equipment Hire Sales Assistant

• Assesses rental needs of individuals and businesses
• Checks prices and provides information and advice on available rental options
• Prepares rental agreements and contracts
• Inspects and maintains rental goods and equipment
• Demonstrates the use and operation of rental goods and equipment
• Processes rental payments and manages rental accounts
• Resolves customer complaints and issues related to rentals
• Uses business systems to coordinate delivery times and pickup of rental goods and equipment
• Monitors rental inventory and restocks as necessary
• Keeps records of rental transactions and maintains rental database

• Coffee Van Vendor
• Food Truck Operator
• Market Stall Vendor

• Sets up and arranges goods, or prepares food, for sale at a street or market location
• Advertises and promotes products to attract customers
• Demonstrates and explains the features and benefits of products to customers
• Maintains inventory levels and restocks products as needed
• Keeps records of sales and inventory for reporting purposes
• Follows health and safety regulations, and maintains a clean and hygienic work environment

• Agricultural Products Salesperson
• Carpet Measurer
• E-Commerce Sales Assistant
• Lotteries Agent
• Swimming Pool Salesperson
• Wine Broker