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Unit Group

5993 Mail Sorters

OSCA - Occupation Standard Classification for Australia
Reference period
2024, Version 1.0

5993 Mail Sorters

Receive, sort and dispatch mail in organisations and postal sorting centres.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 5: AQF Certificate I, or compulsory secondary education
Occupation

599331 Mail Clerk

Collects, sorts and dispatches mail within an organisation.

Alternative title

  • Mail Officer

Skill level: 5

Main tasks

  • Collects, sorts and dispatches incoming mail
  • Prepares outgoing mail for delivery
  • Operates mail processing equipment
  • Maintains mail records
  • Assists with bulk mailing and special deliveries
  • Resolves mail delivery issues
  • Maintains mailroom supplies and equipment
Occupation

599332 Postal Sorting Officer

Receives, sorts and dispatches mail in a post office or postal sorting centre.

Specialisation

  • Parcel Post Officer

Skill level: 5

Main tasks

  • Receives and sorts incoming mail
  • Operates sorting machines to categorise mail
  • Prepares mail for delivery
  • Identifies mail requiring special handling or additional services
  • Maintains records of mail received, sorted and dispatched
  • Assists customers with enquires about postal services
  • Investigates complaints regarding lost items