The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

• Records Clerk

• Medical Record Clerk

• Processes incoming documents and information according to database and record management systems
• Ensures accuracy and completeness of documents
• Provides support in accessing documents
• Records file and document movements
• Conducts audits to ensure database integrity
• Assists in disposal and archiving of documents
• Stays updated on filing practices and technologies

• Library Customer Service Officer
• Library Officer
• Library Services Officer

• Operates library management systems to enable library users to borrow items
• Sorts and shelves returned items
• Maintains, locates and retrieves library items on request
• Inspects returned physical items for damage and makes minor repairs
• Undertakes routine troubleshooting of library equipment
• Responds to routine enquiries from library users
• Assists with the preparation of displays and promotional activities

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• HR Administration Assistant

• Psychological Examiner (Army)

• Updates information on leave taken and accumulated, employment history, salaries, superannuation, taxation, qualifications and training
• Creates records for newly appointed workers and checks records for completeness
• Processes applications for employment and promotions, and advises applicants of results
• Receives and answers enquiries about employment entitlements and conditions
• Sends out announcements of job openings and job examinations
• Issues job application forms
• Compiles data from personnel records and prepares reports
• Stores and retrieves personnel records and files on request

Call or contact centre workforce planners are excluded from this occupation. Call or contact centre workforce planners are included in Occupation 551132 Call or Contact Centre Team Leader.

• Roster Clerk
• Workforce Planner

• Assists in the creation of rosters, taking into account individual worker contract hours
• Administers, edits, maintains and manages rosters as advised by Managers, to ensure compliance with enterprise agreements
• Backfills any vacant positions due to unplanned leave, such as sick leave and bereavement leave, or any full-time equivalent deficits
• Arranges redeployment of appropriately qualified staff to identified areas of need
• Communicates with employees regarding roster changes and availability for shift coverage
• Completes internal documentation regarding rosters, staff details or attendance preferences as required

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 5: AQF Certificate I, or compulsory secondary education

• Mail Officer

• Collects, sorts and dispatches incoming mail
• Prepares outgoing mail for delivery
• Operates mail processing equipment
• Maintains mail records
• Assists with bulk mailing and special deliveries
• Resolves mail delivery issues
• Maintains mailroom supplies and equipment

• Parcel Post Officer

• Receives and sorts incoming mail
• Operates sorting machines to categorise mail
• Prepares mail for delivery
• Identifies mail requiring special handling or additional services
• Maintains records of mail received, sorted and dispatched
• Assists customers with enquires about postal services
• Investigates complaints regarding lost items

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

• Reviews patients' medical records and extracts relevant information
• Assigns appropriate codes to diagnoses, procedures and other medical information, using recognised classification systems
• Ensures accuracy and completeness of coded data
• Collaborates with Health Professionals to clarify documentation and obtain additional information as needed
• Conducts regular audits to ensure compliance with coding guidelines and standards
• Generates reports and statistical analysis based on coded data

Registration or licensing is required.

• Provides organisations with information and paperwork to ship their goods out of the country, and helps businesses import goods successfully by clearing customs
• Provides information to customers on custom tariffs, tariff classifications and concessions, and methods of clearing goods, and calculates storage and clearance charges
• Ensures compliance with biosecurity and other requirements
• Arranges permissions, licences or other approvals to ensure the smooth importation of particular types of goods

• Facilities Assistant
• Facilities Coordinator
• Facilities Officer

• Supports the management of site facilities including fit-outs, relocations and general maintenance
• Assists in the location and provisioning of staff within a facility
• Assists with site safety, operations and projects
• Assists with on-site maintenance
• Keeps records and schedules of purchases, equipment, maintenance and contractors
• Ensures cost-effective support services for a facility
• Receives and tracks delivery of goods

• Production Runner

• Director's Assistant (Audio, Screen or Live Performance)

• Assists with the coordination and scheduling of production, animation or post-production activities
• Acts as a messenger or liaison person for production crew and directors
• Obtains refreshments and catering for cast and crew
• Notifies crew of changes in script, production, post-production or animation arrangements
• Assists in the setting up and dismantling of film and television sets and other workspaces
• Compiles files and records, such as stills, personnel worksheets and talent releases
• Organises, distributes and maintains production files, documents and records
• Maintains production calendars and other administrative documents

• Oversees and manages production assistants and production runners
• Coordinates and schedules travel arrangements for cast and crew
• Organises accommodation for cast and crew during production and for post-production
• Arranges work permits and visas for international cast and crew
• Creates and maintains shooting, animation or post-production schedules
• Liaises with various departments to ensure a smooth production process
• Manages logistics and transportation for equipment and materials
• Coordinates with location scouts to secure shooting locations
• Tracks and manages production expenses and budgets

Registration or licensing may be required.

• Communications Controller
• Control Room Operator

• Receives and relays radio or telecommunications messages from operational units, customers or the public
• Coordinates communications between operational units
• Records critical information from emergency, routine and administrative calls
• Relays information to enable appropriate resources and personnel to be deployed
• Maintains communication and provides guidance to callers during emergency situations

Registration or licensing may be required.

• Body Corporate Manager
• Strata Community Manager

• Manages and coordinates the administrative functions of strata communities on behalf of owners
• Implements and enforces rules, regulations and maintenance schedules for common strata property
• Oversees the maintenance and repair of common strata property, such as roofs, lifts, basements, air conditioning and heating systems
• Collects levies and manages budgets and financial resources for the maintenance and repair of common property
• Liaises with owners, tenants and contractors to address issues and resolve disputes
• Provides advice and guidance to owners and tenants on strata community rules and relevant strata title legislation and regulations
• Represents the strata community in meetings, negotiations and interactions with external stakeholders

• Interviewer

• Market Research Interviewer

• Contacts individuals to gather information in person or by telephone
• Administers questionnaires on an area of interest following a set format
• Records responses to questions on paper or electronically
• Tracks the distribution and collection of questionnaires to addresses, businesses or people
• Communicates the importance of survey participation and explains relevant privacy policies
• May interview people at random in public settings

• Union Official

• Oversees and promotes union operations
• Recruits new members to the union
• Advocates for reform or regulation of industry
• Provides advice to other union officials
• Develops effective structures, including union members' communications, at worksites
• Runs mass meetings with union members
• Identifies and develops new and existing delegates, and health and safety representatives
• Uses knowledge of legislation, awards, collective agreements, employment contracts and wage payment systems to represent union members in industrial relations disputes and assist in disciplinary proceedings, tribunals and courts
• Represents union members in negotiations or at conferences
• Visits union members at their place of work to check conditions

• Cash Processor
• Coding Clerk
• Education Consultant (Student Information)
• Examination Supervisor
• Statistical Clerk
• Travel Clerk