Latest release
Unit Group

5712 Order Clerks

OSCA - Occupation Standard Classification for Australia
Reference period
2024, Version 1.0

5712 Order Clerks

Receive and process incoming orders for goods and services from inside or outside organisations.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
Occupation

571231 Order Clerk

Receives and processes incoming orders for goods and services from inside or outside an organisation.

Alternative titles

  • Customer Orders Clerk
  • Sales Order Clerk

Specialisations

  • Internal Salesperson
  • Mail Order Clerk

Skill level: 4

Main tasks

  • Receives, checks and records sales orders
  • Checks sales orders against inventory records and stock on hand, and prepares invoices
  • Provides price and product information to customers
  • Complies with operational procedures for receiving, handling, storing and shipping goods