The occupations in this sub-major group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

• Contract Officer

• Develops, reviews and negotiates contracts and contract variations, ensuring compliance with company policies, and laws and regulations
• Reviews insurance requirements
• Resolves contract-related enquiries and issues
• Manages and maintains paperwork associated with contracts
• Oversees work by contractors and reports on variations to work orders
• Manages contract renewals, extensions and terminations
• Prepares and reviews organisational activity submissions and reports

Project Coordinators (Education) are excluded from this unit group. Project Coordinators (Education) are included in Occupation 141499 Education Managers nec.

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

Project Coordinators (Education) are excluded from this occupation. Project Coordinators (Education) are included in Occupation 141499 Education Managers nec.

• Project Coordinator

• Coordinates all resources, meetings, records of payments, key milestones, communications and documentation involved in a program or project
• Develops plans and frameworks to organise and delegate tasks within a program or project
• Works with Professionals, owners and senior management to ensure that deadlines and compliance requirements are met
• Advises senior management on matters requiring attention and implements decisions
• Oversees work by contractors and reports on work order variations
• Prepares and reviews submissions and reports concerning organisational activities
• Collects and analyses data associated with projects undertaken, and reports on project outcomes to internal and external stakeholders

The occupations in this sub-major group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

Registration or licensing is required.

• Settlement Agent

• Prepares and reviews legal documents for property and business transfers
• Conducts searches and investigations to ensure the validity of property titles and business transactions
• Provides advice and guidance to clients on property and business transfers
• Negotiates and finalises contracts and agreements on behalf of clients
• Liaises with other parties involved in property and business transfers
• Handles the financial aspects of property and business transfers, including the collection and distribution of funds
• Ensures compliance with laws and regulations in transfers, and maintains accurate records of transactions
• May represent clients in legal proceedings if required

Court Reporters are excluded from this unit group. Court Reporters are included in Occupation 561232 Machine Shorthand Reporter.

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Court registry officers are excluded from this occupation. Court registry officers are included in Occupation 521233 Court Orderly.

• Court Registrar

• Administers court registry services and ensures efficient operation
• Provides administrative support to Judges and Magistrates
• Maintains court records and files, ensuring accuracy and confidentiality
• Prepares court documents, including summonses, subpoenas and warrants
• Assists in managing court calendars and scheduling court hearings
• Receives and processes court fees, fines and other payments
• Assists in the preparation of court orders and judgments
• Responds to enquiries from the public, Legal Professionals and other stakeholders
• Coordinates with other court staff and external agencies to facilitate court proceedings

• Sheriff's Officer

• Conducts investigations to locate individuals involved in court cases, and serves them with legal documents such as summonses and subpoenas
• Prepares and maintains accurate records of served documents and executed court orders
• Collaborates with law enforcement for safe execution of court orders
• Conducts property seizures and evictions as directed by court orders
• Escorts prisoners to and from courtrooms and detention facilities
• Maintains order and security in courtrooms
• Provides testimony in court regarding the execution of court orders and served documents

• Court Attendant
• Court Officer

• Court Usher

• Assists with the preparation of courtrooms for hearings and trials
• Escorts and supervises defendants, witnesses and jurors within the court premises
• Assists with the administration of oaths and affirmations to witnesses
• Receives, records and files court documents and exhibits
• Operates audiovisual equipment during court proceedings
• Performs general administrative tasks such as data entry, filing and photocopying

• Legal Assistant
• Paralegal

• Assists lawyers to prepare legal documents and correspondence
• Conducts legal research and gathers relevant information for cases
• Organises and maintains legal files and documents
• Drafts and proofreads legal documents such as contracts and agreements
• Assists in the preparation of court documents, filings, trial materials and exhibits
• Communicates with clients, witnesses and other parties involved in legal matters

• Prepares legal documents such as contracts, briefs and court forms
• Organises and maintains legal files and documents
• Conducts legal research and gathers relevant information
• Schedules appointments, meetings and court hearings for Legal Professionals
• Drafts correspondence and emails on behalf of Legal Professionals
• Assists in the preparation of legal bills and invoices

• Trust Clerk

• Receives and reviews legal documents related to trusts, estates and settlements
• Identifies and verifies beneficiaries and their entitlements
• Communicates with beneficiaries to provide information and answer queries
• Manages and maintains trust accounts, including processing payments and distributions
• Prepares and files legal documents, such as trust agreements and estate inventories
• Conducts research and analysis to support decision-making related to trust administration
• Prepares financial reports and statements for beneficiaries and regulatory authorities
• Ensures compliance with legal and regulatory requirements
• Collaborates with legal and financial professionals
• Resolves disputes among beneficiaries or involved parties

Company Secretaries and Legal Secretaries are excluded from this minor group. Company Secretaries are included in Occupation 223931 Company Secretary. Legal Secretaries are included in Occupation 521235 Legal Secretary.

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Company Secretaries, Executive Assistants and Legal Secretaries are excluded from this unit group. Company Secretaries are included in Occupation 223931 Company Secretary. Executive Assistants are included in Occupation 522231 Executive Assistant. Legal Secretaries are included in Occupation 521235 Legal Secretary.

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Company Secretaries, Executive Assistants and Legal Secretaries are excluded from this occupation. Company Secretaries are included in Occupation 223931 Company Secretary. Executive Assistants are included in Occupation 522231 Executive Assistant. Legal Secretaries are included in Occupation 521235 Legal Secretary.

• Assists with document management, archiving and file maintenance
• Organises and manages appointments and schedules
• Manages enquiries, calls, messages and document preparation
• Welcomes and directs visitors and clients
• Assists with copying, scanning, emailing, notetaking and booking travel
• Performs other general clerical duties as requested
• May manage petty cash, maintain office supplies and coordinate equipment maintenance

Company Secretaries, Legal Secretaries and Secretaries (General) are excluded from this unit group. Company Secretaries are included in Occupation 223931 Company Secretary. Legal Secretaries are included in Occupation 521235 Legal Secretary. Secretaries (General) are included in Occupation 522131 Secretary (General).

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

Company Secretaries, Legal Secretaries and Secretaries (General) are excluded from this occupation. Company Secretaries are included in Occupation 223931 Company Secretary. Legal Secretaries are included in Occupation 521235 Legal Secretary. Secretaries (General) are included in Occupation 522131 Secretary (General).

• Personal Assistant

• Acts as a proxy for the individual executives they support
• Organises and prepares for meetings, including gathering documents and attending to meeting logistics
• Drafts, reviews and sends communications on behalf of executives
• Coordinates travel arrangements
• Sets daily schedules for executives
• Prioritises and responds to emails
• Answers and returns phone calls
• May assist with personal tasks such as making doctor's appointments or handling family-related matters

The occupations in this sub-major group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

• Bank Teller
• Personal Banker

• Identifies customer needs and responds to customer enquiries on banking products, policies and services
• Assists customers with opening and closing accounts, updating account information, preparing documentation and online banking
• Ensures customers' forms are filled in correctly and checks customer identification documents
• Verifies records and receipts, reconciles cash balances, and identifies unusual transactions and behaviour
• Processes applications and payments of loans and mortgages, credit cards, term deposits, saving accounts and international money transfers
• Explains and promotes bank services and products to customers and refers them to appropriate financial services

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

• Credit Analyst
• Lending Consultant
• Loans Consultant
• Loans Officer

• Analyses information about customers, and examines references, credit ratings, investment risks, pay slips and other information against predetermined policy standards
• Contacts financial and credit institutions to obtain information about customers
• Prepares papers setting out conditions of credit and loans, rates of repayments and loan periods, and provides information about customers' standing to financial and credit institutions
• Authorises the approval of credit and loan applications, and recommends credit and loan conditions and limits
• Keeps records of payments, and prepares routine letters requesting payment for overdue accounts and forwards these for legal action
• Answers enquiries concerning credit standing of customers, loan balances and penalties
• May recommend, approve and arrange mortgages

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Registration or licensing may be required.

• Identifies potential buyers and sellers of businesses, and evaluates businesses to determine their value and marketability
• Prepares marketing materials and listings, and manages administrative tasks related to the buying and selling of businesses
• Assists in the due diligence process for the sale of businesses
• Provides advice and guidance to clients on the buying and selling process, and facilitates negotiations between buyers and sellers

• Commodities Broker

• Energy Trader
• Grain Buyer
• Livestock Trader
• Media Buyer
• Water Broker/Trader
• Wool Broker

• Monitors commodity prices, trends and other factors affecting the supply and demand of commodities
• Negotiates the purchase and sale of commodities such as grain, wool, minerals and metals
• Initiates, negotiates and agrees on terms of commodity purchases and sales contracts
• Determines supply and demand, surveys market conditions, and analyses other economic forces in order to establish a market position

Registration or licensing is required.

• Asset Finance Broker
• Commercial Finance Broker
• Mortgage Broker

• Brokers complex and commercial leases, equipment finance, commercial finance, project finance and finance for property developers
• Arranges home loan mortgages, car and personal loans, debtor finance, refinancing and other types of finance for clients through banks, lenders, financiers and insurance companies
• Assists with the application process and negotiates with lenders on behalf of clients
• Determines the specific financial requirements of clients, and researches and reviews available finance products for suitability to meet clients' requirements
• Analyses clients' financial status, discusses financial options and develops financial strategies
• Prepares documents that set out the conditions of finance, repayments and loan periods

Registration or licensing is required.

• Interviews prospective clients to explain insurance policy conditions, risks covered, premium rates and benefits, and makes recommendations on the amount and type of cover
• Determines the specific insurance requirements of clients, and researches and reviews available insurance products for suitability to meet clients' requirements
• Arranges insurance for clients through insurance companies
• Identifies and advises on significant risk changes to clients' insurance

Registration or licensing may be required.

• Car Broker
• Investment Broker
• Shipbroker

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Claims Consultant
• Insurance Clerk

• Assists customers to make informed decisions by explaining the features and benefits of various insurance products
• Processes insurance applications, adjustments to insurance cover, standard endorsements and insurance claims
• Liaises with key internal and external stakeholders in obtaining necessary information relating to insurance variations

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Registration or licensing is required.

• Examines scenes of incidents resulting in insurance claims to determine causes and effects
• Conducts interviews to assess the validity of claims and identify the parties responsible for accidents, damage and loss, and prepares statements and reports
• Inspects damaged buildings, equipment and motor vehicles
• Interprets policy coverage and determines if coverage applies to claims submitted
• Analyses data and information to identify patterns of fraudulent activity
• Collaborates with law enforcement agencies and other professionals to gather information and evidence
• Conducts surveillance and gathers evidence to support investigations

• Insurance Assessor
• Insurance Loss Assessor

• Examines scenes of accidents resulting in insurance claims to determine the extent of loss and damage
• Interviews witnesses and claimants to obtain details required to assess the validity of claims and identify the parties responsible for accidents, damage and loss, and prepares statements and reports
• Estimates business losses resulting from fire, theft and other business disruptions
• Estimates the cost of repairs or replacement of damaged property
• Reports the extent of damage and estimated costs to the insurance company
• Provides advice on how to minimise the cost of claims

• Inspects property, buildings and operations of commercial and industrial establishments to assess physical conditions and work practices
• Evaluates the adequacy of security, fire and related systems
• Prepares reports and recommends actions to reduce risks
• Compiles data that influences the determination of premium rates

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

• Investment Operations Analyst
• Investment Portfolio Administrator

• Fund Administrator
• Settlements Officer (Financial)

• Reviews, checks, verifies and issues documentation relating to onboarding clients, client information, transactions and client instructions
• Uses various operating and database systems to input, assess, reconcile, manipulate and output information
• Processes, calculates and allocates commissions, distributions, dividends, rebates and other financial transactions
• Investigates and responds to client and adviser queries
• May complete asset transfers, bookings, corporate actions, portfolio reconciliations, client reporting and settlements

• Financial Adviser Assistant
• Financial Planning Assistant

• Assists with financial advice strategy development and the preparation of legally compliant advice documents
• Uses financial planning software programs and maintains client records
• Researches, compares, sources quotes and selects appropriate financial products
• May develop financial projections and modelling of client circumstances
• May coordinate and take notes in client meetings, and respond to client queries

The occupations in this sub-major group have a skill level corresponding to the qualifications and experience below.

• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Accounts Payable or Receivable Clerk

• Audit Clerk
• Investment Accounting Clerk

• Prepares and maintains accounting documents and records
• Prepares bank deposits and statements, and posts entries to general ledgers
• Reconciles accounts
• Summarises financial transactions, including expenditure and receipts
• Investigates and resolves invoice discrepancies
• Responds to internal and external account queries

Construction Estimators are excluded from this unit group. Construction Estimators are included in Occupation 312331 Construction Estimator.

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Construction Estimators are excluded from this occupation. Construction Estimators are included in Occupation 312331 Construction Estimator.

• Costing Officer

• Calculates, analyses and investigates the costs of proposed expenditure, wages and standard costs
• Prepares records of standard costs and values for items such as raw materials and packaging supplies
• Prepares quotes and contracts on jobs, materials and services
• Records cost variations and contract price movements

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Payroll Clerk

• Creates and maintains employee records
• Processes payments to employees, including pay adjustments
• Prepares separation certificates or transfers
• Interprets and applies legislation, awards and enterprise agreements
• Maintains records relating to leave taken, overtime, promotions, transfers and other variations to wages or salaries and employment arrangements

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Registration or licensing may be required.

• Business Activity Statement (BAS) Agent
• Financial Administration Officer

• Keeps financial records, including invoices, and maintains and balances accounts
• Verifies recorded transactions, and reports on irregularities and business tax entitlements
• Prepares and produces financial statements and budget and expenditure reports, and analyses ledgers and accounting software packages using account books
• Provides government authorities with tax file numbers, superannuation payments and business activity statements

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

Registration or licensing may be required.

• Betting Agency Counter Clerk
• Bookmaker's Clerk
• Telephone Betting Clerk

• Takes bets, receives payments and pays out on winnings
• Records and enters bets electronically and in transaction ledgers
• Issues tickets and prepares summaries of transactions
• Monitors amounts of money placed on race entrants
• Verifies the identity and account balances of betting agency customers
• Answers betting enquiries
• Monitors and intervenes to ensure gamblers are gambling responsibly
• May assist Bookmakers to provide oncourse betting services at race meetings

Registration or licensing is required.

• Determines risk and sets odds for various racing and other events
• Accepts bets from customers and records details of each transaction
• Calculates and pays out winnings to customers
• Monitors and manages betting activity to ensure compliance with regulations and policies
• Provides information and advice to customers regarding betting options and strategies
• Maintains accurate records of bets, payments and financial transactions

Registration or licensing may be required.

• Debt Recovery Officer

• Collections Officer

• Liaises with clients, credit staff, accounts receivable departments, process servers, Private Investigators, Barristers, Solicitors, trustees, liquidators and other insolvency professionals to find solutions to payment problems
• Identifies, locates and notifies debtors of overdue accounts in writing, by telephone and in person, and arranges for payments to be made
• Traces addresses of debtors who have moved
• Arranges new repayment plans for debtors having difficulties making existing repayments, including identifying and assisting customers experiencing financial hardship
• Refers debtors' disputes to creditors
• Issues instructions for the commencement of legal action and enforcement to recover money
• Arranges for money and goods collected to be transferred to creditors, and prepares statements of account for creditors
• Records amounts collected and notes any further action required, including identifying and reporting suspicious matters under legislation
• Maintains accurate and compliant records for overdue accounts under collection, ensuring all relevant debtor information is obtained, verified and updated

The occupations in this sub-major group have a skill level corresponding to the qualifications and experience below.

• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Answers incoming calls, emails and messages, and assists customers with their specific enquiries
• Provides step-by-step guidance or instructions using established manuals and guides to help customers navigate through issues
• Identifies and escalates complex or unresolved issues to appropriate departments or supervisors
• Records and updates customer information, enquiries and interactions in the company's database
• Provides additional information about the goods and services on offer to create further interest
• Arranges the dispatch of goods, information kits and brochures to customers and interested parties

• Call Centre Supervisor
• Contact Centre Supervisor

• Call or Contact Centre Coach
• Call or Contact Centre Workforce Planner

• Guides and assists Call or Contact Centre Operators in resolving problems and addressing customer enquiries
• Provides hands-on coaching to enhance team performance
• Creates and manages staff rosters to meet performance targets
• Oversees team members to ensure efficient operations
• Listens to and evaluate calls conducted by centre operators and offers constructive feedback to improve performance

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

• Answers enquiries about goods and services, and provides information about their availability, location, price and related issues
• Responds to enquiries about problems and provides advice
• Records information about enquiries and complaints
• Refers complex enquiries to other sources

• Telephone Operator

• Operates switchboards and consoles to connect, hold, transfer and disconnect telephone calls
• Responds to caller enquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
• Investigates operating system problems and informs maintenance services
• Alerts emergency services when required
• Records details and determines charges for designated types of calls
• May monitor the efficiency of systems and maintain service sampling records

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Greets and welcomes patients and clients
• Schedules appointments for patients and manages the appointment calendar
• Assists with billing and payment processes
• Responds to enquiries and requests from patients and clients in person, over the phone and through written communication
• Registers patients by collecting and verifying personal and insurance information
• Coordinates with health care providers to ensure smooth patient flow
• Maintains patient records and ensures confidentiality of patient information
• Provides information to patients regarding clinic policies, procedures and services
• Handles and resolves patient complaints and concerns

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Admissions Clerk
• Hospital Ward Clerk
• Patient Liaison Officer

• Welcomes patients and visitors, and directs them to the appropriate person or area
• Prepares and updates patients' medical records and charts prior to admission
• Manages patient administrative information, including payments and insurance details
• Records patient movements, transfers and discharges, liaising with other hospital departments and patient transport services
• Schedules tests or procedures for patients and arranges follow up appointments
• Responds to telephone enquiries and complaints
• Collates all relevant administrative and patient documentation on the ward
• May perform other clerical tasks such as data entry, filing and word processing

Medical Receptionists are excluded from this minor group. Medical Receptionists are included in Occupation 552131 Medical Receptionist.

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Hotel and Motel Receptionists and Medical Receptionists are excluded from this unit group. Hotel and Motel Receptionists are included in Occupation 553231 Hotel or Motel Receptionist. Medical Receptionists are included in Occupation 552131 Medical Receptionist.

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Greets and welcomes visitors, customers or clients, and directs them to the appropriate person or department
• Arranges and records details of appointments, including the management of changes, cancellations and rescheduling where necessary
• Receives, sorts and distributes incoming mail and packages
• Maintains and organises the reception desk and waiting areas
• Answers enquires and provides information on the goods, services and activities of the organisation
• Relays messages or information between staff and departments

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Hotel Night Auditor

• Welcomes guests and checks them in upon arrival
• Provides information to guests about hotel facilities, services and local attractions
• Handles guest enquiries and resolves any issues or complaints
• Takes and processes guest reservations and cancellations
• Handles cash and credit card transactions for guest payments
• Coordinates with housekeeping and maintenance staff to ensure guest rooms are clean and in good condition
• Maintains guest records and updates information in the establishment's booking system

The occupations in this sub-major group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Records, prepares, classifies and files information
• Sorts, opens and sends mail
• Copies, sends and files documents
• Prepares routine correspondence and reports
• Maintains office supplies and equipment
• Answers and transfers telephone calls, or takes messages
• Schedules appointments
• Provides information to customers about services

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Data Processing Operator

• Enters and codes data to process and store information
• Retrieves and updates data using digital software
• Monitors and maintains databases for accuracy
• Prepares reports and material for publication

• Braille Transcriber
• Court Reporter
• Hansard Reporter
• Realtime Reporter
• Stenocaptioner

• Records proceedings in shorthand using computerised equipment and shorthand writing machines
• Transcribes recorded information
• Proofreads and corrects transcripts
• Reproduces the spoken word, environmental sounds and song lyrics as captions in audiovisual productions
• May read portions of transcripts during proceedings

• Typist

• Prepares documents and reports using word processing software
• Transcribes information recorded in shorthand or on audio equipment
• Ensures accuracy in typing, spelling, grammar and formatting
• Proofreads and edits documents for accuracy and clarity

The occupations in this sub-major group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Dispatch Officer
• Logistics Coordinator

• Identifies items and containers of incoming and outgoing shipments, and verifies them against consignment records
• Ensures outgoing shipments are in good condition and meet specifications
• Arranges internal distribution of goods received
• Organises the dispatch of goods with completed documentation
• Maintains prescribed records of goods received and dispatched

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Customer Orders Clerk
• Sales Order Clerk

• Internal Salesperson
• Mail Order Clerk

• Receives, checks and records sales orders
• Checks sales orders against inventory records and stock on hand, and prepares invoices
• Provides price and product information to customers
• Complies with operational procedures for receiving, handling, storing and shipping goods

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Plans for the purchase of equipment, services and supplies
• Reviews, compares, evaluates and approves products and services
• Maintains inventories, accurate records and supplier information
• Prepares budgets, cost analyses and reports
• Monitors the organisation's procurement policies and procedures

Procurement Officers are excluded from this occupation. Procurement Officers are included in Occupation 571331 Procurement Officer.

• Investigates and identifies supply sources, and prepares and processes purchase orders
• Consults with suppliers, invites tenders and reviews quotations
• Maintains inventories, accurate records and supplier information
• Purchases equipment and materials, business services, and land or access rights
• Receives and checks purchase requests against inventory records and stock on hand

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Stock Control Clerk
• Stores Clerk

• Inventory Clerk
• Supply Clerk

• Confirms completion of orders and compliance with specified details, and signs tally sheets and attaches to checked items
• Checks inventory records and stock on hand against purchase and sales orders
• Counts incoming stock and reconciles it with purchase orders
• Updates inventory and stock location records
• Complies with operational procedures for receiving, handling, storing and shipping goods

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Maintains inventory records and ensures accuracy of stock levels
• Coordinates the receipt, storage and dispatch of goods
• Monitors and controls stock movements and inventory levels
• Prepares and maintains documentation related to stock control and distribution
• Conducts regular stocktakes and reconciles discrepancies
• Implements improvements to warehouse operations

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Customs Brokers are excluded from this occupation. Customs Brokers are included in Occupation 599932 Customs Broker.

• Examines shipping documents and verifies cargo to be released
• Records customs clearance requirements and authorises collection of cargo
• Receives details of outgoing cargo, and arranges bookings of freight space and collection or delivery of goods

• Requisitions supplies from stock and sends orders to production departments and other firms
• Confirms completion of orders and compliance with details specified, and signs tally sheets and attaches to checked items
• Receives and checks purchase requests against inventory records and stock on hand
• Examines orders and compiles data for production schedules
• Checks inventories and prepares delivery schedules

The occupations in this sub-major group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

Primary products assurance and inspection officers and Safety Inspectors are excluded from this minor group. Primary products assurance and inspection officers are included in Unit Group 3111 Agricultural Technicians and Inspection Officers. Safety Inspectors are included in Occupation 312234 Safety Inspector.

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

Registration or licensing may be required.

• Airport Reporting Officer

• Inspects airfields to check the condition of runways, visual aids, lighting and for the presence of off-aerodrome hazards, and reports findings
• Supervises and facilitates the safety of airport works and work site access
• Participates in airport emergency planning and response
• Manages airport wildlife hazards, including the use of repellents, deterrents and culling
• Communicates hazards to pilots and other air workers

Registration or licensing may be required.

Park Rangers are excluded from this occupation. Park Rangers are included in Occupation 244334 Park Ranger.

• City Ranger
• Local Government Ranger

• Animal Control Officer

• Patrols, inspects and enforces regulations for companion animals, such as leash laws and registration requirements, and manages complaints about nuisance animals
• Monitors and enforces regulations related to issues such as littering, illegal dumping, and protection of natural habitats
• Patrols public areas to ensure compliance with safety regulations through actions such as monitoring parking, enforcing fire bans and ensuring compliance with alcohol consumption laws in public places
• Educates the community about local laws and regulations, such as noxious weeds and responsible pet ownership, and participates in community events and initiatives
• Assists with evacuation procedures, coordinating responses and providing support to affected communities in emergency situations

Registration or licensing may be required.

Electrical installation inspectors are excluded from this occupation. Electrical installation inspectors are included in Occupation 312231 Building Inspector.

• Inspects electricity network assets to check for signs of damage or deterioration, and verifies compliance with safety standards
• Performs tests and measurements such as thermal imaging, voltage measurement or corona discharge detection, to identify faults in the electricity network
• Compiles reports of inspection findings and provides recommendations for maintenance, repairs or replacement
• Collaborates with maintenance teams to schedule and prioritise necessary repairs or upgrades

• Biosecurity Officer (Weeds and Pests)
• Noxious Weed and Pest Inspector

• Conducts inspections to identify invasive pests, weeds and diseases, and determines treatment and management actions
• Collects and analyses data on the presence and spread of invasive pests, weeds and diseases
• Develops and implements control and eradication strategies for invasive pests, weeds and diseases
• Coordinates and liaises with relevant stakeholders and authorities to ensure effective control and eradication measures
• Provides advice and guidance to landowners and the public on the management and prevention of invasive pests, weeds and diseases
• Conducts surveys to assess the impact of invasive pests, weeds and diseases
• Monitors and evaluates the effectiveness of control and eradication programs

• Conducts meter readings consistent with designated routes and special meter read requests
• Inspects and monitors meters for damage and abnormal usage
• Inputs meter reading data into handheld devices
• Supports the account and collection process
• Assists in the coordination of meter reads to meet billing deadlines as required

Registration or licensing is required.

• Tests applicants' ability to operate a motor vehicle by administering written tests to assess understanding of road rules and traffic signs
• Provides feedback to applicants on their test results
• Issues learner's permits and probationary licences to successful applicants
• Stays updated on road rules and regulations

• Parking Inspector

• Patrols street parking and car parks in accordance with parking plans
• Checks vehicles for valid parking tickets and records how long they have been in free parking areas
• Uses handheld devices to issue and manage parking infringements, and provide data on revenue and parking usage
• Checks for proper use of permits in special use zones and loading zones
• Arranges to have illegally parked vehicles towed away
• Assists with asset maintenance of parking equipment, including ticketing machines, lighting, boom gates and signage
• Assists council with asset management of roads, paths, signs and other roadside equipment
• Assists police with matters of stolen, abandoned or damaged vehicles
• May give evidence in court if someone appeals the infringement notice

• Authorised Transport Officer

• Conducts regular ticket inspections on public transport to ensure passengers have valid tickets and concession entitlements, and may issue fines to those without
• Provides assistance and information to passengers regarding ticketing options, routes and schedules, including during special events and service disruptions
• Monitors for potential safety or security threats, or suspicious behaviour on public transport networks, and may issue fines for disruptive or unsafe behaviour
• Collaborates with law enforcement agencies to address fare evasion issues and ensure passenger safety
• Maintains accurate records and documentation of fare evasion incidents, fines issued, and other relevant information

• Monitors and conducts inspections of water resources to ensure user compliance with regulations and water allocation plans
• Conducts site inspections and collects water samples to facilitate the assessment of water quality and identification of potential issues
• Receives and assesses applications for licences to use water
• Conducts audits of water licence allocations
• Investigates complaints and reports of water misuse or unauthorised water use
• Provides advice and guidance to water users on sustainable water use practices

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Assesses social welfare claims and determines eligibility for benefits based on policy guidelines
• Interviews claimants to gather information and evidence for assessment
• Reviews and analyses documentation and evidence
• Conducts investigations into suspected fraud and breaches of legislation
• Collaborates with other agencies and departments to gather information and evidence
• Provides advice to claimants on their entitlements and obligations
• Maintains accurate assessment and investigation records
• Prepares reports for management and legal proceedings
• Stays updated on changes in legislation and policy related to social welfare

• Conducts taxation return audits to verify the accuracy and completeness of reported income and deductions, and to ensure compliance with government legislation
• Investigates suspected breaches of taxation legislation, gathers evidence, and calculates and assesses tax liabilities and penalties for non-compliance
• Prepares reports and recommendations based on findings from audits and investigations
• Provides advice to taxpayers on tax compliance and obligations
• Collaborates with government agencies and law enforcement authorities in cases of suspected tax evasion or fraud

• Conducts interviews and investigations to gather credible information from applicants to support decision-making
• Identifies and investigates integrity, fraud and legislative non-compliance issues when processing visa or citizenship cases
• Communicates with applicants and relevant stakeholders to provide updates regarding visa or citizenship application processes and requirements
• Maintains accurate and up-to-date records of visa or citizenship applications and related documentation
• Remains informed about changes in legislation and policy to ensure accurate and consistent application processing

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Mobile Speed Camera Operator
• Track Inspector
• Trade Mark Examiner
• Train Examiner
• Weights and Measures Inspector

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

• Records Clerk

• Medical Record Clerk

• Processes incoming documents and information according to database and record management systems
• Ensures accuracy and completeness of documents
• Provides support in accessing documents
• Records file and document movements
• Conducts audits to ensure database integrity
• Assists in disposal and archiving of documents
• Stays updated on filing practices and technologies

• Library Customer Service Officer
• Library Officer
• Library Services Officer

• Operates library management systems to enable library users to borrow items
• Sorts and shelves returned items
• Maintains, locates and retrieves library items on request
• Inspects returned physical items for damage and makes minor repairs
• Undertakes routine troubleshooting of library equipment
• Responds to routine enquiries from library users
• Assists with the preparation of displays and promotional activities

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• HR Administration Assistant

• Psychological Examiner (Army)

• Updates information on leave taken and accumulated, employment history, salaries, superannuation, taxation, qualifications and training
• Creates records for newly appointed workers and checks records for completeness
• Processes applications for employment and promotions, and advises applicants of results
• Receives and answers enquiries about employment entitlements and conditions
• Sends out announcements of job openings and job examinations
• Issues job application forms
• Compiles data from personnel records and prepares reports
• Stores and retrieves personnel records and files on request

Call or contact centre workforce planners are excluded from this occupation. Call or contact centre workforce planners are included in Occupation 551132 Call or Contact Centre Team Leader.

• Roster Clerk
• Workforce Planner

• Assists in the creation of rosters, taking into account individual worker contract hours
• Administers, edits, maintains and manages rosters as advised by Managers, to ensure compliance with enterprise agreements
• Backfills any vacant positions due to unplanned leave, such as sick leave and bereavement leave, or any full-time equivalent deficits
• Arranges redeployment of appropriately qualified staff to identified areas of need
• Communicates with employees regarding roster changes and availability for shift coverage
• Completes internal documentation regarding rosters, staff details or attendance preferences as required

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 5: AQF Certificate I, or compulsory secondary education

• Mail Officer

• Collects, sorts and dispatches incoming mail
• Prepares outgoing mail for delivery
• Operates mail processing equipment
• Maintains mail records
• Assists with bulk mailing and special deliveries
• Resolves mail delivery issues
• Maintains mailroom supplies and equipment

• Parcel Post Officer

• Receives and sorts incoming mail
• Operates sorting machines to categorise mail
• Prepares mail for delivery
• Identifies mail requiring special handling or additional services
• Maintains records of mail received, sorted and dispatched
• Assists customers with enquires about postal services
• Investigates complaints regarding lost items

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
• Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
• Skill Level 5: AQF Certificate I, or compulsory secondary education

• Reviews patients' medical records and extracts relevant information
• Assigns appropriate codes to diagnoses, procedures and other medical information, using recognised classification systems
• Ensures accuracy and completeness of coded data
• Collaborates with Health Professionals to clarify documentation and obtain additional information as needed
• Conducts regular audits to ensure compliance with coding guidelines and standards
• Generates reports and statistical analysis based on coded data

Registration or licensing is required.

• Provides organisations with information and paperwork to ship their goods out of the country, and helps businesses import goods successfully by clearing customs
• Provides information to customers on custom tariffs, tariff classifications and concessions, and methods of clearing goods, and calculates storage and clearance charges
• Ensures compliance with biosecurity and other requirements
• Arranges permissions, licences or other approvals to ensure the smooth importation of particular types of goods

• Facilities Assistant
• Facilities Coordinator
• Facilities Officer

• Supports the management of site facilities including fit-outs, relocations and general maintenance
• Assists in the location and provisioning of staff within a facility
• Assists with site safety, operations and projects
• Assists with on-site maintenance
• Keeps records and schedules of purchases, equipment, maintenance and contractors
• Ensures cost-effective support services for a facility
• Receives and tracks delivery of goods

• Production Runner

• Director's Assistant (Audio, Screen or Live Performance)

• Assists with the coordination and scheduling of production, animation or post-production activities
• Acts as a messenger or liaison person for production crew and directors
• Obtains refreshments and catering for cast and crew
• Notifies crew of changes in script, production, post-production or animation arrangements
• Assists in the setting up and dismantling of film and television sets and other workspaces
• Compiles files and records, such as stills, personnel worksheets and talent releases
• Organises, distributes and maintains production files, documents and records
• Maintains production calendars and other administrative documents

• Oversees and manages production assistants and production runners
• Coordinates and schedules travel arrangements for cast and crew
• Organises accommodation for cast and crew during production and for post-production
• Arranges work permits and visas for international cast and crew
• Creates and maintains shooting, animation or post-production schedules
• Liaises with various departments to ensure a smooth production process
• Manages logistics and transportation for equipment and materials
• Coordinates with location scouts to secure shooting locations
• Tracks and manages production expenses and budgets

Registration or licensing may be required.

• Communications Controller
• Control Room Operator

• Receives and relays radio or telecommunications messages from operational units, customers or the public
• Coordinates communications between operational units
• Records critical information from emergency, routine and administrative calls
• Relays information to enable appropriate resources and personnel to be deployed
• Maintains communication and provides guidance to callers during emergency situations

Registration or licensing may be required.

• Body Corporate Manager
• Strata Community Manager

• Manages and coordinates the administrative functions of strata communities on behalf of owners
• Implements and enforces rules, regulations and maintenance schedules for common strata property
• Oversees the maintenance and repair of common strata property, such as roofs, lifts, basements, air conditioning and heating systems
• Collects levies and manages budgets and financial resources for the maintenance and repair of common property
• Liaises with owners, tenants and contractors to address issues and resolve disputes
• Provides advice and guidance to owners and tenants on strata community rules and relevant strata title legislation and regulations
• Represents the strata community in meetings, negotiations and interactions with external stakeholders

• Interviewer

• Market Research Interviewer

• Contacts individuals to gather information in person or by telephone
• Administers questionnaires on an area of interest following a set format
• Records responses to questions on paper or electronically
• Tracks the distribution and collection of questionnaires to addresses, businesses or people
• Communicates the importance of survey participation and explains relevant privacy policies
• May interview people at random in public settings

• Union Official

• Oversees and promotes union operations
• Recruits new members to the union
• Advocates for reform or regulation of industry
• Provides advice to other union officials
• Develops effective structures, including union members' communications, at worksites
• Runs mass meetings with union members
• Identifies and develops new and existing delegates, and health and safety representatives
• Uses knowledge of legislation, awards, collective agreements, employment contracts and wage payment systems to represent union members in industrial relations disputes and assist in disciplinary proceedings, tribunals and courts
• Represents union members in negotiations or at conferences
• Visits union members at their place of work to check conditions

• Cash Processor
• Coding Clerk
• Education Consultant (Student Information)
• Examination Supervisor
• Statistical Clerk
• Travel Clerk