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Unit Group

4714 Gaming Attendants, Dealers and Croupiers

OSCA - Occupation Standard Classification for Australia
Reference period
2024, Version 1.0

4714 Gaming Attendants, Dealers and Croupiers

Provide gaming services, assist patrons within casinos and other gambling establishments, and maintain electronic gaming machines and areas.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
Occupation

471431 Gaming Attendant

Assists patrons in a gaming venue, and maintains electronic gaming machines and areas.

Gaming Dealers and Croupiers are excluded from this occupation. Gaming Dealers and Croupiers are included in Occupation 471432 Gaming Dealer or Croupier.

Specialisations

  • Cage Cashier
  • Poker Machine Attendant

Skill level: 4

Main tasks

  • Maintains electronic gaming machines and online systems in a gaming venue
  • Assists patrons with using gaming machines and online systems
  • Operates and reconciles EFTPOS and point of sale terminals, including systems to return patron winnings by exchanging chips and tokens
  • Monitors guest behaviour and spending, and follows venue procedures to maintain responsible gaming practices
  • Assists with food and beverage services and cleaning services
Occupation

471432 Gaming Dealer or Croupier

Provides gaming services within a casino or other gambling establishment.

Gaming Attendants are excluded from this occupation. Gaming Attendants are included in Occupation 471431 Gaming Attendant.

Skill level: 4

Main tasks

  • Operates gaming tables and equipment according to established rules and procedures
  • Deals cards, spins roulette wheels and operates other gaming equipment
  • Collects bets, pays out winnings and resolves disputes or discrepancies
  • Monitors players to ensure compliance with gaming rules and regulations
  • Provides information and assistance to players regarding game rules and procedures
  • Handles cash and chips accurately and securely
  • Monitors and reports suspicious or illegal activities to the Gaming Supervisor
  • Assists in the setup and dismantling of gaming tables equipment