Latest release
Unit Group

4618 Travel Consultants

OSCA - Occupation Standard Classification for Australia
Reference period
2024, Version 1.0

4618 Travel Consultants

Plan and book domestic and international travel, accommodation and associated arrangements for clients.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
Occupation

461831 Travel Consultant

Plans and books domestic and international travel, accommodation and associated arrangements for clients.

Alternative titles

  • Travel Adviser
  • Travel Agent

Specialisations

  • Corporate Travel Consultant
  • Cruise Travel Consultant
  • Group Travel Consultant
  • Inbound Tour Consultant
  • International Travel Consultant

Skill level: 3

Main tasks

  • Consults with clients to determine their travel needs and preferences
  • Provides information and advice on travel destinations, accommodation options, transportation, medical requirements and baggage limits
  • Makes and confirms travel bookings, including transportation, accommodation, vehicle hire and tours
  • Prepares travel itineraries and provides clients with necessary travel documents
  • Assists clients with visa applications, government regulations and travel insurance
  • Resolves any issues or problems that may arise during travel, such as flight delays or cancellations
  • Promotes and sells travel packages and special offers to clients
  • Maintains accurate records of client bookings and payments