4617 Travel Attendants

OSCA - Occupation Standard Classification for Australia

Reference period

2024, Version 1.0

Released

6/12/2024

Next release Unknown

Provide services for the safety and comfort of passengers in aircraft, ships and railway sleeping cars.

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Occupation

461731 Flight Attendant

Provides services for the safety and comfort of aircraft passengers.

Assists passengers with boarding and disembarking the aircraft, and provides assistance and support to passengers with specific needs or medical conditions
Conducts pre-flight safety briefings and demonstrates the use of safety equipment while ensuring passengers comply with safety regulations and procedures during the flight
Serves meals, beverages and snacks to passengers during the flight
Performs emergency procedures in response to in-flight emergencies or equipment malfunctions of the aeroplane
Makes announcements during the flight and informs passengers about safety procedures and protocols
Performs safety checks and maintains cleanliness of the aircraft cabin
Responds to passenger enquiries and resolves any issues or complaints

Occupation

This occupation group covers Travel Attendants not elsewhere classified.