Latest release
Unit Group

4616 Tourist Guides and Information Officers

OSCA - Occupation Standard Classification for Australia
Reference period
2024, Version 1.0

4616 Tourist Guides and Information Officers

Provide information to tourists and direct and guide visitors in galleries and museums, and on sightseeing, educational and other tours and experiences.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
Occupation

461631 Gallery or Museum Guide

Answers enquiries and directs and guides visitors in a gallery or museum.

Alternative titles

  • Gallery or Museum Assistant
  • Gallery or Museum Attendant
  • Visitor Services Officer (Gallery or Museum)

Skill level: 4

Main tasks

  • Meets and greets visitors, and provides general information about gallery or museum policies and programs
  • Controls visitors' access to exhibits and monitors entrances, exits, stairwells and other public areas
  • Ensures safety of collections
  • Maintains records of attendance, memberships, donations and other statistics as needed
  • Conducts detailed tours of exhibits for visitors, providing context and background information to enhance their understanding of the material on display
  • May assist with installing and dismantling exhibits
Occupation

461632 Tour Guide

Accompanies and guides visitors on sightseeing, educational and other tours and experiences, and describes and explains points of interest and cultural or historical significance. May deliver information in languages other than English.

Alternative title

  • Tour Leader

Specialisations

  • Aboriginal and Torres Strait Islander Tour Guide
  • Marine Tour Guide

Skill level: 3

Main tasks

  • Accompanies and guides visitors on tours, providing information and explanations about points of interest, and cultural, ecological or historical significance
  • Transports visitors to and from their accommodation and points of interest
  • Prepares and delivers informative and engaging commentary during tours
  • Ensures the safety and wellbeing of tour participants throughout the tour
  • Assists with the coordination and logistics of transportation, accommodation and meals for tour groups
  • Provides recommendations and suggestions to visitors regarding local attractions, activities and services
  • Answers questions and provides assistance to visitors, addressing any concerns or issues that may arise during the tour
  • Conducts research to stay updated on local history, culture, ecology and attractions to enhance tour commentary
  • Collaborates with other tour guides and tourism professionals to develop tour itineraries and experiences
  • Maintains accurate records of tour schedules, participant numbers, and any incidents or feedback received
Occupation

461633 Tourist Information Officer

Provides local and regional travel and accommodation information to tourists.

Alternative titles

  • Visitor Information Officer
  • Visitor Services Officer (Tourism)

Skill level: 4

Main tasks

  • Responds to enquiries from tourists regarding travel and accommodation options
  • Provides information about tourist attractions, events and activities
  • Assists tourists in planning itineraries and making reservations
  • Maintains databases of tourist information
  • Receives complaints and resolves issues raised by tourists
  • Assists in the development of promotional materials and campaigns