Community and Personal Service Workers

Major Group

4 Community and Personal Service Workers

Provide services and support directly to the community in areas of aged care, disability support, social welfare, community development, education assistance, early childhood education and care, health assistance, defence, policing and emergency services, security, hospitality, travel and tourism, fitness, sport and personal services.

OSCA skill level

The occupations in this major group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
  • Skill Level 5: AQF Certificate I, or compulsory secondary education

Community and Welfare Support Workers

Sub-major Group

41 Community and Welfare Support Workers

Provide community and welfare support, information and services to improve the financial, recreational, child and family safety, housing, employment and social outcomes for individuals and the community.

Social Workers are excluded from this sub-major group. Social Workers are included in Occupation 261331 Social Worker.

OSCA skill level

The occupations in this sub-major group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Community and Welfare Support Workers

Minor Group

411 Community and Welfare Support Workers

Provide community and welfare support, information and services to improve the financial, recreational, child and family safety, housing, employment and social outcomes for individuals and the community.

OSCA skill level

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Child Protection and Family Violence Practitioners

Unit Group

4111 Child Protection and Family Violence Practitioners

Support and assist children, young people and families to be safe by delivering child and family protection services, conducting child safety and family violence assessments, and establishing and implementing safety and intervention plans.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

Child Protection Practitioner

Occupation

411131 Child Protection Practitioner

Supports children, young people and families by delivering statutory child protection services, including assessment, intervention, casework and case management, in accordance with legislation and practice guidelines.

Alternative titles

  • Child Protection Case Worker
  • Child Protection Officer
  • Child Protection Worker
  • Child Safety Officer

Skill level: 2

Main tasks

  • Conducts child safety assessments and develops, implements, monitors and reviews safety plans for individuals or families
  • Delivers relevant interventions to ensure child safety in accordance with legislation and practice guidelines
  • Reviews and maintains case work for individuals and families to ensure continued protection
  • Participates in individual and group supervision sessions
  • Liaises with community groups, and refers individuals to child safety education programs and other related services
  • May attend court proceedings for relevant cases

Family Violence Practitioner

Occupation

411132 Family Violence Practitioner

Assists individuals and families experiencing violence to be safe by assessing home life, establishing and implementing safety and intervention plans, and providing ongoing support.

Alternative titles

  • Family and Domestic Violence Support Worker
  • Family Violence Case Manager
  • Family Violence Worker

Skill level: 2

Main tasks

  • Conducts family violence risk assessments, and establishes, implements, monitors and reviews case plan objectives and goals
  • Delivers relevant interventions aimed at increasing safety and wellbeing of the family members of victim survivors
  • Provides support to vulnerable and complex families who are experiencing high-risk family violence
  • Facilitates referrals to relevant agencies

Community Development and Support Workers

Unit Group

4112 Community Development and Support Workers

Assess the social and wellbeing needs of individuals and the community, and facilitate and assist with the delivery of community development and education programs.

Welfare Support Workers are excluded from this unit group. Welfare Support Workers are included in Unit Group 4116 Welfare Support Workers.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

Community Development Officer

Occupation

411231 Community Development Officer

Assesses the social and wellbeing needs of individuals and families to develop programs, organisations and services to meet the needs of the community.

Alternative titles

  • Community Development Coordinator
  • Community Development Worker

Specialisation

  • Multicultural Community Development Worker

Skill level: 2

Main tasks

  • Identifies, develops and coordinates support programs, projects or services to address the needs of the community
  • Establishes and administers neighbourhood houses, community groups, programs and other services to members of the community
  • Establishes activity programs to assist community connectivity and encourage community participation
  • Develops stakeholder partnerships to enhance community engagement and participation for all individuals
  • Implements and promotes policies and strategies to ensure access to recreation and development programs, and inclusion for all members of the community

Community Support Worker

Occupation

411232 Community Support Worker

Facilitates and assists with the delivery of community development and education programs within a community to address issues, needs and problems associated with recreational, health, employment and other welfare matters.

Alternative titles

  • Community Service Coordinator
  • Community Services Worker
  • Community Worker

Skill level: 2

Main tasks

  • Provides practical and emotional support to individuals and families, and referrals to available resources and emergency supplies, such as food vouchers
  • Assesses individuals' and families' needs by planning, implementing and accessing relevant educational, training and support programs
  • Assesses community needs and resources for health, welfare, housing, employment, training and other facilities and services
  • Raises awareness in the community and advocates for groups of people that require additional assistance to establish community connectivity
  • Educates individuals to gain life skills to enable independent living and informs them of available support resources
  • Identifies and provides resolutions to immediate issues such as lack of housing, mental health crises and other health emergencies
  • Assists individuals and families to be actively involved in their local community and engage in meaningful opportunities to promote healthy active living
  • Coordinates mobile voluntary services such as emergency food response or delivery of food for community programs
  • Provides individuals with transport to appointments, programs or recreational activities
  • Supports individuals and families with recovery planning, goal setting and access to mental health services

Diversional Therapists, and Lifestyle Coordinators and Officers

Unit Group

4113 Diversional Therapists, and Lifestyle Coordinators and Officers

Develop, coordinate and deliver individualised and group based recreational, lifestyle and leisure-based activities to support, challenge and enhance the psychological, spiritual, social, emotional and physical wellbeing of individuals and groups primarily in health care and aged care homes.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Diversional Therapist

Occupation

411331 Diversional Therapist

Plans, designs and coordinates individualised recreational, lifestyle and leisure-based activities to support, challenge and enhance the psychological, spiritual, social, emotional and physical wellbeing of individuals primarily in health care or aged care homes.

Lifestyle Coordinators are excluded from this occupation. Lifestyle Coordinators are included in Occupation 411332 Lifestyle Coordinator.

Alternative title

  • Recreational Therapist

Skill level: 2

Main tasks

  • Identifies individual needs, interests, skills, autonomy and abilities through task analysis, and encourages participation and independence in suitable leisure and recreational events
  • Evaluates and assesses clients' levels of abilities, interests, needs, strengths, weaknesses, and their ability to carry out a range of tasks and interact with others
  • Adapts programs to suit individual needs, interests, skills and abilities
  • Plans, implements and coordinates leisure-based activity programs for groups and individuals to assist with their social development and promote their sense of wellbeing
  • Maintains a knowledge of resources available within a facility and the community
  • Assists with training and supervising volunteers and staff

Lifestyle Coordinator

Occupation

411332 Lifestyle Coordinator

Develops and coordinates recreation, lifestyle and leisure-based activity group programs to support, challenge and enhance the psychological, spiritual, social, emotional and physical wellbeing of individuals primarily in health care or aged care homes.

Diversional Therapists are excluded from this occupation. Diversional Therapists are included in Occupation 411331 Diversional Therapist.

Alternative titles

  • Activities Coordinator
  • Leisure and Lifestyle Coordinator

Skill level: 3

Main tasks

  • Develops and coordinates leisure-based activity group programs to assist with social development and promote a sense of wellbeing
  • Evaluates and reviews programs, seeks feedback on activities, and makes adjustments to programs if required
  • Maintains a knowledge of resources available within a facility and the community
  • Engages with community groups to build a network of support and provides information on available support resources within the local community
  • Assists with training and supervises volunteers and staff
  • May coordinate and promote cultural and religious celebrations and activities within a facility

Lifestyle Officer

Occupation

411333 Lifestyle Officer

Delivers recreation, lifestyle and leisure-based activity group programs to support, challenge and enhance the psychological, spiritual, social, emotional and physical wellbeing of individuals primarily in health care or aged care homes, and encourages program participation.

Alternative titles

  • Activities Officer
  • Recreational Activities Officer

Skill level: 3

Main tasks

  • Assists the Lifestyle Coordinator to deliver leisure-based activity group programs to assist with social development, promote a sense of wellbeing, and enable interaction with others
  • Encourages participation and independence in suitable leisure and recreational events based on interest, abilities, skills and autonomy
  • Monitors individuals' conditions during program participation and reports any issues to care staff
  • Documents and records individuals' behaviours, ensures their needs are being met, and advises the Lifestyle Coordinator when anomalies are detected
  • Maintains a knowledge of resources available within a facility and the community
  • Engages with community groups to build a network of support and provides information on available support resources within the local community

Employment Consultants

Unit Group

4114 Employment Consultants

Assist unemployed persons to find suitable employment through collaboration with employers and clients and provision of ongoing support.

Talent Agents are excluded from this unit group. Talent Agents are included in Occupation 222231 Recruitment Consultant.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Employment Consultant

Occupation

411431 Employment Consultant

Assists people to find suitable employment through collaboration with employers and clients, and provision of ongoing support.

Talent Agents are excluded from this occupation. Talent Agents are included in Occupation 222231 Recruitment Consultant.

Alternative title

  • Job Coach

Specialisation

  • Disability Employment Consultant

Skill level: 3

Main tasks

  • Recognises, supports and evaluates individuals' needs, interests, skills and past job experience
  • Plans, develops and implements capability building for individuals through training and support services
  • Creates and implements individualised plans with clients to support a clear pathway to employment
  • Coordinates with employers to find suitable employment for individuals
  • Builds and maintains relationships with employers and community organisations in order to obtain ongoing employment opportunities for clients
  • Assists individuals with job applications and requirements
  • Fosters long-term relationships with clients and provides ongoing support
  • May assist people with disability and neurodivergent individuals to find suitable employment by collaborating with employers and clients to ensure reasonable adjustments

Interpreters and Translators

Unit Group

4115 Interpreters and Translators

Transfer spoken and signed language and source text into another language.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

Interpreter

Occupation

411531 Interpreter

Transfers a spoken or signed language into another spoken or signed language, usually within a limited time frame, in the physical, visual or aural presence of the participants requiring the transfer.

Translators are excluded from this occupation. Translators are included in Occupation 411532 Translator.

Specialisation

  • Auslan Interpreter

Skill level: 2

Main tasks

  • Prepares for assignments by confirming terminology and undertaking domain specific research to comprehend the subject matter
  • Provides simultaneous and consecutive verbal or signed renditions of speeches into another language
  • Renders the meaning and feeling of what is spoken or signed into another language in the appropriate register and style
  • Transfers a written message and its intent from one language into a spoken or signed message in another language

Translator

Occupation

411532 Translator

Transfers a source text from one language into another, usually within an extended time frame to allow for corrections and modifications, without the presence of the participants requiring the transfer.

Interpreters are excluded from this occupation. Interpreters are included in Occupation 411531 Interpreter.

Skill level: 2

Main tasks

  • Studies original texts and transcripts of recorded spoken material to comprehend the subject matter
  • Accurately renders the meaning and feeling of written material from one language into another using the appropriate register and style
  • Edits computer-translated text and uses online translation and computer-assisted translation tools
  • Creates translation memories for use in computer-assisted translation tools
  • Edits, proofreads and localises texts with a multilingual perspective

Welfare Support Workers

Unit Group

4116 Welfare Support Workers

Assist individuals, families and groups by providing support, information and advice on family, housing, rehabilitation, financial and other social welfare matters.

Community Support Workers and Youth Support Workers are excluded from this unit group. Community Support Workers are included in Occupation 411232 Community Support Worker. Youth Support Workers are included in Unit Group 4117 Youth Support Workers.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Community Corrections Officer

Occupation

411631 Community Corrections Officer

Supervises offenders who have been placed on probation by court order or released conditionally from corrective service institutions.

Alternative title

  • Parole or Probation Officer

Skill level: 2

Main tasks

  • Provides written and verbal recommendations to courts and state parole authorities about offenders
  • Develops and implements individualised case plans for offenders to assist them with their rehabilitation and reintegration into the community
  • Monitors, supervises and visits offenders at their home and workplace to ensure compliance with the requirements of their court order or conditional release
  • Conducts regular meetings with offenders to discuss their progress and address any issues or concerns
  • Coordinates with law enforcement when offenders violate the terms of a court order or conditional release

Family Support Worker

Occupation

411632 Family Support Worker

Provides advice and support to children, young people and families with diverse needs, within the home environment and community, in a culturally safe manner.

Social Workers and Welfare Workers are excluded from this occupation. Social Workers are included in Occupation 261331 Social Worker. Welfare Workers are included in Occupation 411636 Welfare Worker.

Alternative titles

  • Family Case Worker
  • Family Services Worker
  • Family Support Officer

Skill level: 2

Main tasks

  • Identifies families who require additional support and provides internal/external referrals
  • Ensures families can access appropriate services, and encourages families and individuals with particular needs to participate in informal discussion, counselling or support groups
  • Assists and collaborates with Social and Welfare Workers to develop holistic plans by establishing family assessments, safety plans, goals and interventions to ensure safety and wellbeing, and empower families towards positive change
  • Liaises and collaborates with case workers and case work managers to ensure high quality service delivery, and provides updates regarding any issues and problem solves with them
  • Assists with transporting clients to services and appointments
  • Encourages parents to join community groups and playgroups
  • Supports and advocates for the appropriate clinical care of mothers, babies and the wider family group
  • Supports children being cared for by foster carers

Financial Counsellor (Community)

Occupation

411633 Financial Counsellor (Community)

Assists individuals, families and groups by assessing financial situations, and supports them by creating plans with a focus on resolving financial difficulties and improving their skills to develop financial stability.

Specialisation

  • Rural Financial Counsellor

Skill level: 2

Main tasks

  • Supports individuals in the community to resolve or alleviate financial stress
  • Creates assessments of financial situations and assists with resolutions if necessary
  • Provides information and options to address financial problems, and advocates and negotiates with creditors where required
  • Improves financial capabilities and resilience by fostering improved use and management of money, including pathways to safe and affordable credit
  • Facilitates referrals to other useful services in the community and provides information about government assistance
  • Relays relevant information about consumer credit and bankruptcy
  • Provides community training sessions on financial literacy and wellbeing

Housing Officer

Occupation

411634 Housing Officer

Assists individuals and families experiencing housing difficulties to find suitable solutions. Provides support, information and advice on entitlements, and coordinates with other agencies to improve quality of life.

Alternative title

  • Housing Services Officer

Skill level: 2

Main tasks

  • Provides individually tailored and person-centred support to deliver safe, secure, suitable and affordable housing to improve individuals' and families' wellbeing
  • Advises on rights and entitlements to ensure requirements for providing accommodation and housing standards are met
  • Refers clients to appropriate sources of accommodation and income support
  • Ensures that accommodation is suited to the needs of particular groups, such as older people and persons with additional requirements
  • Develops, implements and delivers housing programs for at-risk and low-income individuals and families
  • Organises emergency accommodation
  • Prepares reports and maintains client records

Refuge Worker

Occupation

411635 Refuge Worker

Provides services and support to people seeking assistance in a refuge.

Alternative title

  • Support Worker (Refuge House)

Skill level: 3

Main tasks

  • Assists individuals, families, refugees and asylum seekers with provision of crisis/refuge accommodation, and provides support to access relevant resources
  • Ensures security of refuge
  • Admits into refuge individuals and families who are homeless as a result of family and domestic violence, and/or crisis in emergency situations
  • Provides emotional support to residents of the refuge
  • Advises individuals and families about health and welfare resources and assistance, and refers them to relevant Professionals
  • Provides assistance to access and transition to appropriate accommodation options, such as youth housing, family reconciliation, private rental and public housing
  • Advocates for, and supports, individuals and families

Welfare Worker

Occupation

411636 Welfare Worker

Assists individuals, families and groups with difficulties by providing support, information and advice on social welfare matters, and evaluates and coordinates the services of welfare and community service agencies.

Alternative title

  • Welfare Officer

Skill level: 2

Main tasks

  • Assists and supports individuals and families experiencing difficulties to access resources available to them
  • Advises individuals on rights and entitlements to social security payments and services
  • Assesses at-risk individuals and families, and provides intensive short-term crisis counselling for victims
  • Assists to establish relationships with neighbourhood houses, community groups, employment training programs and other services to members of the community
  • Refers clients to welfare support services
  • Prepares reports and maintains client records

Youth Support Workers

Unit Group

4117 Youth Support Workers

Provide support and assistance to young people in the community, residential facilities and correctional settings.

Boarding Supervisors are excluded from this unit group. Boarding Supervisors are included in Occupation 432932 Boarding Supervisor.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

Residential Youth Worker

Occupation

411731 Residential Youth Worker

Provides care and supervision for children and young people living in residential facilities, such as group homes.

Residential Care Officers are excluded from this occupation. Residential Care Officers are included in Occupation 422132 Residential Care Officer.

Skill level: 2

Main tasks

  • Plans and implements programs of supervision and support for children in residential care
  • Supervises and arranges activities to enhance the physical, social, emotional and intellectual development of children in residential care
  • Wakes children and ensures they are washed, dressed, fed and ready for educational and recreational activities
  • Supervises children during domestic activities
  • Assesses individual needs, and plans and develops support programs
  • Prepares reports and maintains client records
  • Interviews individuals and assesses the nature and extent of abilities
  • Maintains discipline and reinforces appropriate behaviour standards
  • Monitors and reports on the progress of individuals

Youth Justice Worker

Occupation

411732 Youth Justice Worker

Supports young people in a correctional setting to improve their education and work skills, maintain family links, and assist them with integration into the community.

Prison officers and Residential Youth Workers are excluded from this occupation. Prison officers are included in Occupation 452131 Correctional Officer. Residential Youth Workers are included in Occupation 411731 Residential Youth Worker.

Alternative titles

  • Youth Correctional Officer
  • Youth Custodial Officer
  • Youth Justice Officer

Specialisation

  • Youth Detention Worker

Skill level: 2

Main tasks

  • Assists with the implementation of education, rehabilitation and other programs to enable reintegration into the community
  • Engages individuals in education and recreational activities through active participation, encouragement and mentoring
  • Develops age-appropriate living and domestic skills, and helps establish healthy personal hygiene routines
  • Engages with young people, conducts risk assessments, undertakes searches and monitors behaviours
  • Helps develop positive family relationships, supports young people to be involved in their communities, and engages with employment services
  • Understands the youth justice system, relevant legislation, processes and procedures, and establishes and maintains positive and productive working arrangements with a range of stakeholders
  • Supervises detainees in transit between courts, prisons and other facilities

Youth Worker

Occupation

411733 Youth Worker

Assists young people as individuals or groups to solve social, emotional and financial problems in an agency framework.

Residential Youth Workers and Youth Justice Workers are excluded from this occupation. Residential Youth Workers are included in Occupation 411731 Residential Youth Worker. Youth Justice Workers are included in Occupation 411732 Youth Justice Worker.

Alternative titles

  • Youth Case Worker
  • Youth Development Officer
  • Youth Officer
  • Youth Support Worker

Skill level: 2

Main tasks

  • Interviews and assesses individuals' needs, advises on entitlements and rights, and refers them to agencies and programs that can provide additional assistance
  • Provides support, and responds to young people experiencing immediate issues, stress or crisis, such as lack of housing, mental health crises, and other health emergencies
  • Empowers young people to achieve goals and steer their life in a positive direction, and engage in meaningful opportunities to enable independent living
  • Assists with youth access education programs and training to increase employability
  • Organises and supervises social, recreational and educational activities in local youth groups to assist young people to fulfil their potential as individuals, and be actively involved in their local community
  • May monitor and report on the progress of individuals

Other Community and Welfare Support Workers

Unit Group

4119 Other Community and Welfare Support Workers

This unit group covers Community and Welfare Support Workers not elsewhere classified. It includes Recreation Officers, Sports Development Officers and Volunteer Coordinators.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Recreation Officer

Occupation

411931 Recreation Officer

Plans, organises and coordinates recreation facilities and programs through various organisations, such as local governments, schools, religious bodies and youth organisations, to promote physical, social and emotional wellbeing within communities.

Alternative titles

  • Recreation Activities Officer (Recreation)
  • Sport and Recreation Officer

Skill level: 3

Main tasks

  • Assists to establish and administer neighbourhood houses, community groups, employment training programs and other services
  • Organises and promotes local sporting, social, recreational, cultural and educational activities and programs in local community groups
  • Assists and supports individuals to participate in community activities
  • Researches and identifies issues of local need, concerns and aspirations through community consultation
  • Delivers integrated projects, plans and policies that guide the management and use of open spaces, sportsgrounds and recreational facilities
  • Organises point of sale and hire agreements, and provides information to staff, sporting teams, and community and corporate groups on matters relating to community sport, grounds and reserves
  • Provides training and support to staff including voluntary workers running groups in halls, schools and places of worship
  • May evaluate the effectiveness of programs and activities, and use this information to provide feedback for the improvement and development of programs

Sports Development Officer

Occupation

411932 Sports Development Officer

Develops, promotes, delivers and manages a range of community sport and recreation activities and programs.

Registration or licensing may be required.

Skill level: 2

Main tasks

  • Develops and implements sports development programs and initiatives
  • Promotes and markets sports and activities to the community
  • Provides guidance and support to individuals and groups in developing their sports skills
  • Organises and coordinates sports events, competitions and training sessions
  • Collaborates with schools, community organisations and sporting clubs to increase sports participation
  • Evaluates the effectiveness of sports development programs

Volunteer Coordinator

Occupation

411933 Volunteer Coordinator

Plans, organises and coordinates volunteer programs in volunteer involving organisations.

Alternative title

  • Volunteer Manager

Skill level: 3

Main tasks

  • Leads or assists to establish and administer community groups, volunteer training programs and other services
  • Develops strategies for recruitment, training, management and retention of volunteers and matches them with appropriate positions in the organisation
  • Organises the orientation, training and induction of volunteers
  • Ensures compliance with relevant legislative and regulatory requirements
  • Oversees and directs volunteers' activities
  • Collects and evaluates data and reports to stakeholders on the success of volunteer programs
  • Promotes, raises awareness and educates stakeholders on all aspects of volunteer programs

Aged Care and Disability Services and Support Workers

Sub-major Group

42 Aged Care and Disability Services and Support Workers

Organise and provide care, support and services to assist older people and people with disability in various settings.

Diversional Therapists, Lifestyle Coordinators, Lifestyle Officers, Enrolled Nurses, Patient Care and Patient Services Assistants and Registered Nurses are excluded from this sub-major group. Diversional Therapists, Lifestyle Coordinators and Lifestyle Officers are included in Unit Group 4113 Diversional Therapists, and Lifestyle Coordinators and Officers. Enrolled Nurses are included in Occupation 441131 Enrolled Nurse. Patient Care and Patient Services Assistants are included in Unit Group 4425 Patient Care and Patient Services Assistants. Registered Nurses are included in Unit Group 2654 Registered Nurses.

OSCA skill level

The occupations in this sub-major group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Aged Care Workers

Minor Group

421 Aged Care Workers

Organise and provide care, support and services to assist older people in various aged care settings and in their homes.

OSCA skill level

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Aged Care Coordinators and Team Leaders

Unit Group

4211 Aged Care Coordinators and Team Leaders

Plan and coordinate care and support services to assist older people in various aged care settings.

Disability Team Leaders are excluded from this unit group. Disability Team Leaders are included in Occupation 422232 Disability Team Leader.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Aged Care Coordinator

Occupation

421131 Aged Care Coordinator

Plans and organises person-centric services for older people in an aged care home or person's own home to improve quality of life.

Alternative title

  • Home Care Coordinator

Skill level: 3

Main tasks

  • Supports families, and provides education and care for persons in their home or aged care homes
  • Monitors and reports on the progress of clients and patient care plans
  • Evaluates clients' needs and plans, and develops and implements educational, training and support programs
  • Facilitates access to clinical services and health practitioners
  • Interviews clients and assesses the nature and extent of their abilities
  • Provides practical and emotional support to individuals
  • Complies with relevant policies to optimise safety and wellbeing of clients

Aged Care Team Leader

Occupation

421132 Aged Care Team Leader

Oversees the day-to-day operations of a team of aged care workers, and ensures the delivery of high quality care and support to older people in various aged care settings.

Disability Team Leaders are excluded from this occupation. Disability Team Leaders are included in Occupation 422232 Disability Team Leader.

Alternative title

  • Aged Care Supervisor

Skill level: 3

Main tasks

  • Manages a team of aged care support workers and ensures efficient running of day-to-day operations
  • Maintains attendance records and rosters
  • Manages, anticipates and responds to unpredictable emerging situations
  • Onboards and responds to queries and feedback from clients and their families
  • Oversees team training, education and professional development programs
  • Complies with relevant policies to optimise the safety and wellbeing of clients
  • May support older people with daily activities

Community Aged Care Support Workers

Unit Group

4212 Community Aged Care Support Workers

Provide general household assistance, emotional support, and direct person-centred care for older people residing in their own homes.

Residential Aged Care Workers are excluded from this unit group. Residential Aged Care Workers are included in Occupation 421331 Residential Aged Care Worker.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Community Aged Care Support Worker

Occupation

421231 Community Aged Care Support Worker

Provides general household assistance, emotional support and direct person-centred care for older people in their own homes.

Residential Aged Care Workers are excluded from this occupation. Residential Aged Care Workers are included in Occupation 421331 Residential Aged Care Worker.

Alternative titles

  • Community Aged Care Worker
  • Community Care Worker (Aged Care)
  • Home Care Worker (Aged Care)

Skill level: 4

Main tasks

  • Supports older people with daily activities such as mobility, housekeeping tasks, personal care and meal preparation
  • Negotiates with individuals and families regarding the acceptance of care provided
  • Oversees medication usage and monitors health care plans as directed by health care professionals
  • Provides emotional support and assists older people in managing depression, confusion and grief
  • Identifies and facilitates community-based social activities for older people
  • Manages risks and emergencies in a home care setting

Residential Aged Care Workers

Unit Group

4213 Residential Aged Care Workers

Provide general assistance, emotional support, and direct person-centred care for older people residing in aged care homes.

Community Aged Care Support Workers are excluded from this unit group. Community Aged Care Support Workers are included in Occupation 421231 Community Aged Care Support Worker.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Residential Aged Care Worker

Occupation

421331 Residential Aged Care Worker

Provides general assistance, emotional support and direct person-centred care for older people residing in an aged care home.

Community Aged Care Support Workers are excluded from this occupation. Community Aged Care Support Workers are included in Occupation 421231 Community Aged Care Support Worker.

Alternative titles

  • Aged Care Support Worker
  • Care Service Employee (Aged Care)
  • Personal Care Assistant (Aged Care)
  • Personal Care Worker (Aged Care)

Specialisation

  • Specialised Dementia Worker

Skill level: 4

Main tasks

  • Supports residents with daily activities, such as mobility and personal care
  • Monitors medication administration to ensure it is used correctly and effectively
  • Negotiates with individuals and families regarding the acceptance of care provided
  • Provides community engagement and social support to residents
  • Supports a multidisciplinary team to adhere to health plans as directed by health care professionals
  • Provides emotional support and assists residents in managing depression, confusion and grief
  • Complies with standards within an aged care facility
  • May perform specialised personal care, such as palliative care and dementia support
  • May facilitate basic medical procedures, such as catheterisation and peg feeding

Disability Services and Support Workers

Minor Group

422 Disability Services and Support Workers

Organise and provide care, support and services to people with disability in various settings.

Disability Employment Consultants are excluded from this minor group. Disability Employment Consultants are included in Occupation 411431 Employment Consultant.

OSCA skill level

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Disability Services and Residential Care Officers

Unit Group

4221 Disability Services and Residential Care Officers

Provide care and support services to people with disability and assist them to access and engage with a variety of social, education, training and social welfare services.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

Disability Services Officer

Occupation

422131 Disability Services Officer

Works in a range of service units to provide care to people with disability and support access to a variety of education, training and welfare services.

Alternative title

  • Disability Care Coordinator

Specialisations

  • Disability Local Area Coordinator
  • Disability Support Coordinator

Skill level: 2

Main tasks

  • Assesses clients' needs and assists them in planning, implementing and accessing education, training, employment and additional health or welfare programs
  • Assists and supports people with disability in all aspects of daily living, including community inclusion, personal care, and building and maintaining independence and interpersonal relationships
  • Supports clients to create and work towards their goals, build capacity to make their own decisions and choices, and access services
  • Builds relationships in local communities to help promote inclusion and improve the accessibility of services and facilities
  • Monitors and reports on the progress of clients

Residential Care Officer

Occupation

422132 Residential Care Officer

Provides care and supervision for people with disability in group housing care.

Residential Youth Workers are excluded from this occupation. Residential Youth Workers are included in Occupation 411731 Residential Youth Worker.

Specialisations

  • House Manager (Disability)
  • House Supervisor (Disability)

Skill level: 2

Main tasks

  • Supports families and provides education and care for people with disability in adult service units and group housing
  • Assesses clients' needs, and plans, develops and implements educational, training and support programs
  • Interviews clients and assesses the nature and extent of abilities
  • Monitors and reports on the progress of individuals

Disability Support Workers and Team Leaders

Unit Group

4222 Disability Support Workers and Team Leaders

Provide and oversee the delivery of disability support and services that help develop individual living skills and enhance community access and social inclusion for people with disability in their own homes.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Disability Support Worker

Occupation

422231 Disability Support Worker

Provides general household assistance, emotional support and person-centred care to develop individual living skills and enhance community access and social inclusion for people with disability in their own homes.

Community Aged Care Support Workers and Residential Aged Care Workers are excluded from this occupation. Community Aged Care Support Workers are included in Occupation 421231 Community Aged Care Support Worker. Residential Aged Care Workers are included in Occupation 421331 Residential Aged Care Worker.

Alternative titles

  • Community Support Worker (Disability)
  • Disability Care Worker
  • Disability Support
  • Disability Worker

Skill level: 4

Main tasks

  • Supports people with disability with daily activities such as mobility, housekeeping tasks, personal care, medication and meal preparation
  • Negotiates with individuals and families regarding the acceptance of care provided
  • Provides emotional support, and assists in managing depression, confusion and grief
  • Identifies and facilitates community-based social activities for people with disability
  • Assists people with disability to access disability support services
  • Supports people with disability with training and employment
  • Manages risks and emergencies in a home care setting

Disability Team Leader

Occupation

422232 Disability Team Leader

Oversees disability support and services to deliver person-centric services that help develop individual living skills, and enhance community access and social inclusion, for people with disability in their own homes.

Aged Care Team Leaders are excluded from this occupation. Aged Care Team Leaders are included in Occupation 421132 Aged Care Team Leader.

Alternative title

  • Disability Support Team Leader

Skill level: 3

Main tasks

  • Manages a team of disability support workers and ensures efficient running of day-to-day operations
  • Maintains attendance records and rosters for disability support workers
  • Works with government and non-government entities to provide services to clients and organise relevant funding
  • Oversees team training, education and professional development programs
  • Works with Disability Employment Consultants to integrate clients into the workforce
  • Works within relevant guidelines and adheres to codes of conduct to maintain a high standard of care
  • May oversee the provision of home care services for clients

Early Childhood Educators, Child Carers and Education Assistants

Sub-major Group

43 Early Childhood Educators, Child Carers and Education Assistants

Support children's learning, development and wellbeing and provide care and supervision to children in a range of settings.

Early Childhood (Pre-primary School) Teachers are excluded from this sub-major group. Early Childhood (Pre-primary School) Teachers are included in Occupation 251131 Early Childhood (Pre-primary School) Teacher.

OSCA skill level

The occupations in this sub-major group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Early Childhood Educators and Child Carers

Minor Group

431 Early Childhood Educators and Child Carers

Support children's learning, development and wellbeing, and provide care and supervision in a range of early childhood settings, out of school hours care services and in the child's home.

Early Childhood (Pre-primary School) Teachers are excluded from this minor group. Early Childhood (Pre-primary School) Teachers are included in Occupation 251131 Early Childhood (Pre-primary School) Teacher.

OSCA skill level

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Early Childhood Educators and Room Leaders

Unit Group

4311 Early Childhood Educators and Room Leaders

Support and lead the learning and development of young children in regulated centre-based services, and contribute to the implementation and evaluation of the educational program and practice using an approved learning framework.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Early Childhood Education Room Leader

Occupation

431131 Early Childhood Education Room Leader

Provides leadership to Early Childhood Educators and contributes to the development, implementation and evaluation of the educational program and practice using an approved learning framework.

Alternative title

  • Early Childhood Education Group Leader

Skill level: 2

Main tasks

  • Leads a team of educators working with a group of children
  • Works in partnership with families, staff, community members and external agencies to promote the development, education, care and wellbeing of children
  • Promotes the safety and wellbeing of children
  • Supports educators providing education, care and supervision for babies, toddlers and young children
  • Complies with, and supports other educators to comply with, service policies and national and/or state-based legislation
  • Supports the day-to-day operation of the service
  • Maintains records of each child's learning, wellbeing, development, participation and progress, and communicates this with families

Early Childhood Educator

Occupation

431132 Early Childhood Educator

Supports learning and development for young children in regulated centre-based services, including contributing to the educational program and practice using an approved learning framework.

Family Day Care Educators and Outside of School Hours Care Educators are excluded from this occupation. Family Day Care Educators are included in Occupation 431232 Family Day Care Educator. Outside of School Hours Care Educators are included in Occupation 431431 Out of School Hours Care Educator.

Skill level: 3

Main tasks

  • Contributes to the design, planning, implementation, documentation and evaluation of children's educational programs based on an approved learning framework
  • Develops and maintains positive relationships with staff, children and families
  • Supports the daily routines, transitions and programs of babies, toddlers and/or young children
  • Complies with service policies and national and/or state-based legislation
  • Promotes the safety, health and wellbeing of staff, children and visitors
  • Supports children's learning, development and wellbeing

Family Day Care Educators and Coordinators

Unit Group

4312 Family Day Care Educators and Coordinators

Support and coordinate children's learning, development and wellbeing in family day care services, including following an approved learning framework.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Family Day Care Coordinator

Occupation

431231 Family Day Care Coordinator

Leads and manages a team of Family Day Care Educators in regulated home-based education and care services.

Alternative title

  • Family Day Care Manager

Skill level: 2

Main tasks

  • Monitors, supports and supervises Family Day Care Educators
  • Leads the development and implementation of educational programs that are based on an approved learning framework
  • Works in partnership with families, community members and external agencies to promote the safety, health and wellbeing of children
  • Maintains records and documentation of the family day care service
  • Coordinates the recruitment of service staff and their professional development
  • Ensures compliance with service policies and national and/or state-based legislation
  • Leads the day-to-day operational requirements of the service

Family Day Care Educator

Occupation

431232 Family Day Care Educator

Provides support for children's learning, development and wellbeing in a family day care service, including following an approved learning framework.

Skill level: 3

Main tasks

  • Designs, plans, implements and evaluates an educational program based on an approved learning framework
  • Documents children's progress, learning, wellbeing and development
  • Develops and maintains positive relationships with children and families
  • Supports the daily routines, transitions and programs of children
  • Complies with family day care service policies and national and/or state-based legislation
  • Manages financial resources for the family day care service
  • May transport children to and from the family day care service

Nannies

Unit Group

4313 Nannies

Assist parents in the provision of ongoing care and supervision for babies and children, usually in the child's home.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Nanny

Occupation

431331 Nanny

Assists parents in the provision of ongoing care and supervision for babies and children, usually in the child's home.

Skill level: 4

Main tasks

  • Provides care and supervision for children in their home
  • Assists with daily routines and activities
  • Engages children in age-appropriate activities and play
  • Monitors children's safety and wellbeing
  • Administers medication and follows any specific health care instructions
  • Prepares and serves meals and snacks
  • Assists with educational activities
  • Organises outings and recreational activities
  • Communicates regularly with parents to provide updates

Out of School Hours Care Educators

Unit Group

4314 Out of School Hours Care Educators

Provide education and care for school age children before/after school and during school holidays.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Out of School Hours Care Educator

Occupation

431431 Out of School Hours Care Educator

Provides education and care for school age children before/after school and during school holidays.

Skill level: 3

Main tasks

  • Contributes to the design, planning, implementation and documentation of school age children's educational leisure programs based on an approved learning framework
  • Supports the daily routines, transitions and programs of school age children
  • Promotes the safety, health and wellbeing of staff, children and visitors
  • Develops positive relationships with other educators, school staff, school age children and families
  • Complies with out of school hours care service policies and national and/or state-based legislation

Education Assistants

Minor Group

432 Education Assistants

Support and enhance the learning, development and wellbeing outcomes of students under the guidance of teachers and other education professionals.

OSCA skill level

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Inclusion Support Assistants

Unit Group

4321 Inclusion Support Assistants

Assist and support children with specific developmental needs, under the direction of teaching staff, to integrate with the class and develop their social, emotional, physical and cognitive skills.

Teaching Assistants are excluded from this unit group. Teaching Assistants are included in Occupation 432231 Teaching Assistant.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Inclusion Support Assistant

Occupation

432131 Inclusion Support Assistant

Assists and supports children with specific developmental needs, under the direction of teaching staff, to integrate with the class and develop their social, emotional, physical and cognitive skills.

Registration or licensing is required.

Teaching Assistants are excluded from this occupation. Teaching Assistants are included in Occupation 432231 Teaching Assistant.

Alternative title

  • Integration Aide

Skill level: 3

Main tasks

  • Supports the inclusion of students with developmental needs into the class framework
  • Supports teachers in the delivery of educational programs to students with developmental needs by adapting activities to meet their needs
  • Supports teachers in the development of individualised or personalised plans that address specific learning and support needs of the student
  • Monitors, records and evaluates students' learning and experience in class activities
  • Provides feedback about students' difficulties and progress to the class teacher, and prepares progress reports as requested
  • Builds and maintains relationships with students, parents and teaching staff
  • Undertakes relevant administrative duties assigned by the class teacher to ensure a cohesive flow of information

Teaching Assistants

Unit Group

4322 Teaching Assistants

Work under the guidance of teachers and other education professionals to improve learning and wellbeing outcomes for students. Employed in primary and secondary schools, as well as in schools for specific purposes and other education settings, to facilitate student learning and engagement.

Inclusion Support Assistants are excluded from this unit group. Inclusion Support Assistants are included in Occupation 432131 Inclusion Support Assistant.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Teaching Assistant

Occupation

432231 Teaching Assistant

Works under the guidance of teachers and other education professionals to improve learning and wellbeing outcomes for students. Employed in primary and secondary schools, as well as in schools for specific purposes and other education settings, to facilitate student learning and engagement.

Registration or licensing is required.

Inclusion Support Assistants are excluded from this occupation. Inclusion Support Assistants are included in Occupation 432131 Inclusion Support Assistant.

Alternative titles

  • Education Assistant
  • Education Support Officer
  • Learning Support Officer
  • Student Support Officer
  • Teacher Aide

Specialisations

  • School Services Officer
  • Student Liaison Officer

Skill level: 3

Main tasks

  • Facilitates student learning in the classroom under the direction of a teacher
  • Provides targeted support to individuals and groups of students
  • Cares for students' social, emotional and physical needs
  • Promotes positive behaviour and wellbeing
  • Assists students to access the curriculum and participate fully in learning
  • Assists teachers and students with sporting activities and school excursions
  • Supports students in participating in extra-curricular activities

Other Education Assistants

Unit Group

4329 Other Education Assistants

This unit group covers Education Assistants not elsewhere classified. It includes Aboriginal and Torres Strait Islander Education Officers and Boarding Supervisors.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Aboriginal and Torres Strait Islander Education Officer

Occupation

432931 Aboriginal and Torres Strait Islander Education Officer

Assists Aboriginal and Torres Strait Islander students in their education, and supports cultural awareness and community engagement. Provides feedback to parents or guardians and teachers about students' progress, and liaises with educational bodies, government agencies and committees.

Alternative titles

  • Aboriginal and Torres Strait Islander Community Education Counsellor
  • Aboriginal and Torres Strait Islander Community Education Officer

Specialisation

  • Aboriginal and Torres Strait Islander Education Officer Coordinator

Skill level: 3

Main tasks

  • Advises on cultural protocols on observing the cultural diversity of Aboriginal and Torres Strait Islander students
  • Assists Aboriginal and Torres Strait Islander students in all school activities, including excursions
  • Identifies and develops resources to support the learning outcomes of Aboriginal and Torres Strait Islander students
  • Coordinates the delivery of Aboriginal and Torres Strait Islander languages and cultures lessons
  • Acts as a liaison between the community and the school to develop education programs that are relevant to both educational and cultural needs
  • Assists in the development and implementation of personalised learning plans for Aboriginal and Torres Strait Islander students
  • Promotes Aboriginal and Torres Strait Islander celebrations within schools
  • Leads cultural group experiences with students

Boarding Supervisor

Occupation

432932 Boarding Supervisor

Provides care and supervision for children and young people living in boarding schools and residential colleges.

Residential Youth Workers are excluded from this occupation. Residential Youth Workers are included in Occupation 411731 Residential Youth Worker.

Alternative titles

  • Boarding House Parent
  • Boarding House Supervisor
  • Boarding School Supervisor
  • House Parent

Skill level: 4

Main tasks

  • Plans and supervises activities to enhance the physical, social, emotional and intellectual development of children and young people in boarding schools and residential colleges
  • Contributes to the provision of quality welfare and education services to children and young people in boarding schools and residential colleges
  • Develops and coordinates recreational, social and educational programs for residents
  • Provides pastoral care, and liaises with parents of residents about the progress of their child
  • Ensures residents adhere to set guidelines for daily schedules, school attendance, meals and other domestic activities
  • Maintains discipline and reinforces appropriate behaviour standards
  • Manages boarding processes, policies and procedures, in line with the residential facility's guidelines
  • Ensures a safe and secure environment that creates a friendly atmosphere by promoting trust and confidence in residents

Health Support Workers and Assistants

Sub-major Group

44 Health Support Workers and Assistants

Provide health support and patient and health care assistance services in hospitals, health care facilities and within the community.

Health Professionals are excluded from this sub-major group. Health Professionals are included in Sub-major Group 26 Health Professionals.

OSCA skill level

The occupations in this sub-major group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Health Support Workers

Minor Group

441 Health Support Workers

Provide nursing and mental health support, massage, myotherapy and other health support services.

OSCA skill level

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Enrolled Nurses

Unit Group

4411 Enrolled Nurses

Provide nursing care to patients in a variety of health, aged care, mental health, welfare and community settings under the supervision of Registered Nurses.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

Enrolled Nurse

Occupation

441131 Enrolled Nurse

Provides nursing care to patients in a variety of health, aged care, mental health, welfare and community settings under the supervision of Registered Nurses.

Registration or licensing is required.

Specialisations

  • Enrolled Nurse (Acute Care)
  • Enrolled Nurse (Aged Care)
  • Enrolled Nurse (Mental Health)
  • Enrolled Nurse (Primary Health Care)

Skill level: 2

Main tasks

  • Performs physical exams, including checking patients' pulse, temperature, and blood pressure
  • Records and interprets clinical observations, including temperature, pulse and blood pressure, urine tests, blood glucose and other tests used in specific areas of practice
  • Provides basic wound care in line with an agreed patient care plan
  • Assists with the administration of medications under the supervision of a Registered Nurse
  • Provides patients with personal care activities such as bathing, dressing, grooming and eating
  • Provides first aid in medical emergencies
  • Works with Registered Nurses, doctors and other Health Professionals to create patient care plans
  • Participates in health promotion activities and community education

Massage Therapists and Myotherapists

Unit Group

4412 Massage Therapists and Myotherapists

Perform therapeutic massage, myotherapy and remedial massage for relaxation, health, fitness and remedial purposes and to alleviate the symptoms of pain associated with musculoskeletal injury.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Massage Therapist

Occupation

441231 Massage Therapist

Performs therapeutic massage and administers body treatments for relaxation, health and general wellbeing.

Myotherapists and Remedial Massage Therapists are excluded from this occupation. Myotherapists are included in Occupation 441232 Myotherapist. Remedial Massage Therapists are included in Occupation 441233 Remedial Massage Therapist.

Specialisations

  • Shiatsu Therapist
  • Thai Massage Therapist

Skill level: 3

Main tasks

  • Assesses clients' needs and preferences for massage therapy
  • Consults with clients to determine the most appropriate massage therapies
  • Massages the soft tissues of the body such as muscles, tendons and ligaments, to assist healing
  • Applies therapeutic massages to the soft tissues of the body to promote relaxation, relieve muscle tension and improve circulation
  • Provides advice to clients on relaxation techniques and stretching exercises
  • May perform other techniques to augment therapies, such as acupressure, infrared therapy, wet and heat compresses, essential oils, and herbal and mineral therapies
  • May administer body treatments such as exfoliation, wraps and hydrotherapy

Myotherapist

Occupation

441232 Myotherapist

Performs myotherapy treatment to alleviate the symptoms of pain associated with injury to the musculoskeletal and nervous systems, and to improve neurological and musculoskeletal function and functional capacity.

Massage Therapists and Remedial Massage Therapists are excluded from this occupation. Massage Therapists are included in Occupation 441231 Massage Therapist. Remedial Massage Therapists are included in Occupation 441233 Remedial Massage Therapist.

Skill level: 2

Main tasks

  • Administers neurological, musculoskeletal, orthopaedic and functional tests to identify and assess functional capacity, range of motion, limitations, injuries and ailments of patients
  • Formulates specific treatment plans, rehabilitation plans and homecare advice to address the specific needs of patients based on their assessment, presentation and needs
  • Administers treatments to reduce pain, improve physical and nervous system function and lymphatic flow, and support injury recovery and general health and wellbeing
  • Performs a broad range of techniques to identify underlying causes of musculoskeletal injuries, such as neural mobilisations, joint mobilisation, myofascial techniques, trigger point therapy, stretching therapy, dry needling, myofascial cupping, taping, heat therapy, ice therapy and electrotherapy
  • Performs manual therapy techniques on the soft tissues of the body, such as muscles, tendons, fascia, ligaments and nervous tissues
  • Recommends corrective exercise and exercise prescription for rehabilitation regarding biomechanical limitations
  • Provides advice and assistance in the application of therapeutic aids such as braces, supports and self-care devices
  • Designs, reviews, monitors and evaluates treatment programs and treatment plans
  • Records detailed patient medical histories, treatments delivered, and the patients' progress and responses to myotherapy treatments

Remedial Massage Therapist

Occupation

441233 Remedial Massage Therapist

Performs remedial massage therapy to relieve pain and stress, and improve musculoskeletal function, circulation and movement.

Massage Therapists and Myotherapists are excluded from this occupation. Massage Therapists are included in Occupation 441231 Massage Therapist. Myotherapists are included in the Occupation 441232 Myotherapist.

Specialisations

  • Chinese Massage Therapist (Tui Na)
  • Sports Massage Therapist

Skill level: 2

Main tasks

  • Conducts physical assessment of clients' musculoskeletal and orthopaedic conditions to identify functional capacity, pain and associated stress
  • Consults with clients concerning remedial massage treatments and techniques
  • Administers remedial manual manipulation therapies involving the deep or shallow soft tissues of the body including muscles, tendons, fascia and ligaments
  • Administers treatments to remediate muscle tension and pain, improve circulation, reduce early onset muscle soreness, and facilitate movement and rehabilitation
  • Performs joint mobilisation, myofascial release techniques, trigger point therapy, stretching therapy, taping, heat therapy and ice therapy
  • Maintains detailed patient records, involving treatments, responses and progress, and provides client records for referrals to Health Practitioners
  • May use cupping, acupressure and essential oils when treating patients
  • May perform other techniques to assist recovery, such as transcutaneous electrical nerve stimulation, dry needling and movement-based therapies

Mental Health Workers

Unit Group

4413 Mental Health Workers

Assist individuals, families and groups with a range of mental health conditions and those experiencing emotional difficulties, distress and crisis. Support and empower clients to improve their quality of life.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

Mental Health Worker

Occupation

441331 Mental Health Worker

Assists individuals, families and groups with a range of mental health conditions, and those experiencing emotional difficulties, distress and crisis. Supports and empowers clients to improve their quality of life.

Alternative title

  • Mental Health Recovery Worker

Specialisations

  • Mental Health Recovery Peer Support Worker
  • Psychosocial Support Worker

Skill level: 2

Main tasks

  • Assesses needs of individuals, families and groups, and supports them with recovery planning by helping them manage and adapt to the complex challenges of mental health
  • Provides coaching to increase recovery skills and personal capacity, including motivation, strengths, resilience and decision-making
  • Provides counselling to individuals or groups, and advocates for access to necessary services and resources
  • Develops and facilitates referrals to other useful services in the community
  • Prepares reports and maintains client records
  • Develops new services and mental health community programs, and educates families and community groups about mental health issues
  • Connects individuals to relevant services and activities in the community
  • May assist with making appointments and accompanying individuals to appointments or therapy sessions

Other Health Support Workers

Unit Group

4419 Other Health Support Workers

This unit group covers Health Support Workers not elsewhere classified. It includes Aboriginal and Torres Strait Islander Health Practitioners, Aboriginal and Torres Strait Islander Health Workers and Audiometrists.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Aboriginal and Torres Strait Islander Health Practitioner

Occupation

441931 Aboriginal and Torres Strait Islander Health Practitioner

Provides culturally safe health care and clinical services to Aboriginal and Torres Strait Islander peoples, and advises members of health care teams on the cultural needs of clients.

Registration or licensing is required.

Aboriginal and Torres Strait Islander Health Workers are excluded from this occupation. Aboriginal and Torres Strait Islander Health Workers are included in Occupation 441932 Aboriginal and Torres Strait Islander Health Worker.

Skill level: 3

Main tasks

  • Ensures members of health care teams are aware of clients' cultural needs when discussing treatment options, including relaying the importance of clients' connections to community and country
  • Provides operational leadership to Aboriginal and Torres Strait Islander Health Workers
  • Facilitates and participates in outreach health services
  • Completes comprehensive health assessments, including assessments for people presenting with chronic or communicable disease and acute conditions
  • Undertakes screening and triage activities
  • Develops, implements and supports self-management health programs
  • Provides primary health care to clients
  • Explains the purpose, benefits and risks of treatments to clients and their families in a culturally safe way
  • Prepares medications, collects blood samples, and administers diagnostic tests, vaccinations and first aid

Aboriginal and Torres Strait Islander Health Worker

Occupation

441932 Aboriginal and Torres Strait Islander Health Worker

Promotes community health through implementing culturally safe educational programs and assisting outreach health services for Aboriginal and Torres Strait Islander peoples.

Aboriginal and Torres Strait Islander Health Practitioners are excluded from this occupation. Aboriginal and Torres Strait Islander Health Practitioners are included in Occupation 441931 Aboriginal and Torres Strait Islander Health Practitioner.

Skill level: 4

Main tasks

  • Supports or undertakes health assessments
  • Implements community health education initiatives
  • Develops and evaluates primary health care programs for clients
  • Maintains clients' health records
  • Supports clients' awareness of, and participation in, necessary health care
  • Participates in outreach health services
  • Provides cultural education to Health Professionals who are not of Aboriginal or Torres Strait Islander background

Audiometrist

Occupation

441933 Audiometrist

Assesses hearing and auditory function, and provides rehabilitation for children and adults in a variety of health care settings.

Skill level: 2

Main tasks

  • Assesses and diagnoses client hearing loss using a wide range of techniques, including audiometric tests
  • Reports results of assessments and tests in writing, and makes referrals to other Medical Practitioners
  • Recommends options to those with hearing impairment, including tinnitus, fits non-implantable devices, hearing aids and other remote sensing systems, and provides aural rehabilitation programs
  • Provides information and advice to clients and their families about hearing loss management and rehabilitation

Patient and Health Care Assistants

Minor Group

442 Patient and Health Care Assistants

Prepare patients for examinations and treatments, and provide general personal care and patient assistance services often under the supervision of Health Professionals.

OSCA skill level

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Allied Health Assistants

Unit Group

4421 Allied Health Assistants

Work under the delegation and supervision of allied health professionals to provide therapy and support to individuals and groups, to protect, restore and maintain optimal function, and promote independence and wellbeing in various health, welfare and community settings.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Allied Health Assistant

Occupation

442131 Allied Health Assistant

Works under the delegation and supervision of an allied health professional to provide therapy and support to individuals and groups to protect, restore and maintain optimal function, and promote independence and wellbeing in various health, welfare and community settings.

Alternative titles

  • Allied Health/Therapy Aide
  • Allied Health/Therapy Assistant

Skill level: 3

Main tasks

  • Creates resources to enhance therapy programs and undertakes research as delegated by the allied health professional
  • Assists allied health professionals with therapy equipment and implementing programs
  • Completes delegated therapy interventions under the direct or indirect supervision of an allied health professional or in multidisciplinary teams
  • Observes patients' responses to therapy and reports any changes or concerns to therapists
  • Completes administrative tasks to support the allied health professional, including documenting therapy progress and maintaining documents as required

Assistants in Nursing

Unit Group

4422 Assistants in Nursing

Provide limited patient care under the direction of nursing staff in hospitals and aged care facilities.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Assistant in Nursing

Occupation

442231 Assistant in Nursing

Provides limited patient care under the direction of nursing staff in a hospital or aged care facility.

Alternative titles

  • Assistant Nurse
  • Nursing Assistant

Skill level: 4

Main tasks

  • Supports patients with daily activities such as mobility and personal care
  • Follows therapy plans such as interventions, to assist patients
  • Observes and reports changes in patients' conditions, and reports complaints about care provided
  • Provides basic treatment and delivery of medications under the direction of nursing staff, including vaccinations
  • Participates in planning the care of patients and residents
  • Assists with rehabilitation exercises
  • Assists in workplace health and safety

Dental Assistants

Unit Group

4423 Dental Assistants

Prepare patients for dental examinations, and assist dental practitioners, Hygienists and Therapists in providing care and treatment.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Dental Assistant

Occupation

442331 Dental Assistant

Prepares patients for dental examination, and assists dental practitioners, Hygienists and Therapists in providing care and treatment.

Alternative title

  • Dental Nurse

Skill level: 4

Main tasks

  • Assists dental practitioners during dental procedures
  • Sterilises and prepares dental instruments and equipment
  • Takes and develops dental radiographs (X-rays)
  • Prepares dental materials such as cements, impression materials and restorative materials
  • Provides fluoride therapy by applying remineralising solutions and desensitising agents
  • Educates patients about maintaining good oral health, along with oral health care procedures
  • Maintains and updates patient records and treatment plans
  • Applies infection control procedures in the dental practice
  • Orders and maintains dental supplies and equipment

Optical Dispensers

Unit Group

4424 Optical Dispensers

Interpret optical prescriptions, and fit and service optical appliances such as spectacle frames and lenses.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Optical Dispenser

Occupation

442431 Optical Dispenser

Interprets optical prescriptions, and fits and services optical appliances such as spectacle frames and lenses.

Registration or licensing may be required.

Skill level: 3

Main tasks

  • Interprets optical prescriptions and advises on eyewear selection
  • Takes measurements for proper fit of eyewear
  • Fits frames to ensure comfort and alignment
  • Dispenses and fits contact lenses, providing instructions on insertion, removal and care
  • Educates on eyewear maintenance, repairs eyewear and sells a range of optical goods

Patient Care and Patient Services Assistants

Unit Group

4425 Patient Care and Patient Services Assistants

Provide general assistance and personal care services to patients in hospitals and health care facilities.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Patient Care Assistant

Occupation

442531 Patient Care Assistant

Provides general assistance, emotional support and personal care services to patients in a health care facility.

Patient Services Assistants and Residential Aged Care Workers are excluded from this occupation. Patient Services Assistants are included in Occupation 442532 Patient Services Assistant. Residential Aged Care Workers are included in Occupation 421331 Residential Aged Care Worker.

Alternative titles

  • Health Care Assistant
  • Health Care Worker
  • Personal Care Assistant (Health)

Skill level: 4

Main tasks

  • Assists with personal care needs such as showering, dressing, eating, mobility and communication
  • Negotiates with individuals and families regarding the acceptance of care provided
  • Participates in care planning
  • Supports a multidisciplinary team to adhere to health plans as directed by health care professionals
  • Observes and reports changes in patients' conditions
  • Reports complaints about care
  • Assists with rehabilitation exercises, basic treatment and delivery of medications

Patient Services Assistant

Occupation

442532 Patient Services Assistant

Assists with the provision of care to patients in a hospital by ensuring wards are neat and tidy, lifting and turning patients, transporting them in wheelchairs or on movable beds, and providing direct care and support.

Personal Care Assistants are excluded from this occupation. Personal Care Assistants are included in Occupation 442531 Patient Care Assistant.

Alternative titles

  • Hospital Orderly
  • Orderly
  • Patient Support Assistant
  • Theatre Orderly
  • Wardsperson

Skill level: 4

Main tasks

  • Transports patients in wheelchairs or mobile beds
  • Provides safe patient handling and positioning in beds and transfers to and from beds
  • Undertakes general duties, ensuring hospital wards are clean, orderly and sanitised, maintaining infection control protocols
  • Provides direct care and support to patients, assisting with their personal needs such as showering and dressing
  • Stocks and replenishes supplies of medical equipment, and transfers items between departments or wards
  • Assists with the preparation and serving of patients' meals and beverages

Other Patient and Health Care Assistants

Unit Group

4429 Other Patient and Health Care Assistants

This unit group covers Patient and Health Care Assistants not elsewhere classified. It includes Patient Transport Officers.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Patient Transport Officer

Occupation

442931 Patient Transport Officer

Provides transport services to and from health care facilities for non-emergency patients.

Registration or licensing is required.

Skill level: 4

Main tasks

  • Provides routine and non-emergency transportation of patients to and from health care facilities
  • Transports essential equipment and materials, including wheelchairs and stretchers
  • Provides and administers basic care to non-emergency patients
  • Maintains comprehensive and accurate patient transport records
  • Works with patients, relatives, Health Professionals and other emergency service providers to ensure optimal patient care

Patient and Health Care Assistants nec

Occupation

442999 Patient and Health Care Assistants nec

This occupation group covers Patient and Health Care Assistants not elsewhere classified.

Skill level: 4

Occupations in this group include:

  • Ambulance Community Officer
  • First Aid Officer

Protective Service and Security Workers

Sub-major Group

45 Protective Service and Security Workers

Protect and preserve property, public order and safety through the provision of defence, firefighting, police, custodial and security services.

OSCA skill level

The occupations in this sub-major group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Protective Service Workers

Minor Group

451 Protective Service Workers

Protect and preserve property, public order and safety through the provision of specialised military services to the defence forces, the enforcement of laws, attendance at emergencies, and control and extinguishment of fires.

Specialist Police Officers are excluded from this minor group. Specialist Police Officers are included in Occupation 299231 Specialist Police Officer.

OSCA skill level

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Defence Force Members - Other Ranks

Unit Group

4511 Defence Force Members - Other Ranks

Provide specialised military services to the Australian Defence Forces.

This unit group includes the following ranks:

  • Navy: Leading Seaman, Able Seaman, Seaman
  • Army: Corporal, Lance Corporal, Private
  • Air Force: Corporal, Leading Aircraftman/Aircraftwoman, Aircraftman/Aircraftwoman.

Defence Force Members - Other Ranks performing duties for which there is a civilian equivalent are excluded from this unit group. These members are included with the civilian occupation, for example, mechanic recovery is included in Occupation 713132 Tow Truck Driver.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Defence Force Member - Other Ranks

Occupation

451131 Defence Force Member - Other Ranks

Provides specialised military services to the Australian Defence Force.

This occupation includes the following ranks:

  • Navy: Leading Seaman, Able Seaman, Seaman
  • Army: Corporal, Lance Corporal, Private
  • Air Force: Corporal, Leading Aircraftman/Aircraftwoman, Aircraftman/Aircraftwoman.

Defence Force Members - Other Ranks performing duties for which there is a civilian equivalent are excluded from this occupation. These members are included with the civilian occupation, for example, mechanic recovery is included in Occupation 713132 Tow Truck Driver.

Specialisations

  • Acoustic Warfare Analyst (Navy)
  • Aircrewman (Navy)
  • Boatswains Mate (Navy)
  • Combat Systems Operator (Navy)
  • Naval Police Coxswain (Navy)
  • Air Dispatcher (Army)
  • Combat Engineer (Army)
  • Commando (Army)
  • Marine Specialist (Army)
  • Operator Electronic Warfare (Army)
  • Rifleman (Army)
  • Aircraft Life Support Fitter (Air Force)
  • Airfield Defence Guard (Air Force)
  • Air Surveillance Operator (Air Force)

Skill level: 3

Main tasks

  • Guards airfields and other Defence Force bases as directed by superiors
  • Serves as an infantry soldier
  • Erects bridges, builds field defences, constructs temporary roads, clears minefields, repairs airfields, and demolishes targets using explosives
  • Crews armoured fighting vehicles
  • Operates artillery, ground and surface-based defence systems, shipboard weapons, and other advanced specialist military weapons and equipment
  • Provides firepower and ground-based air defence
  • Establishes and maintains command, control and communications equipment and facilities
  • Conducts surveillance, reconnaissance and boarding operations
  • Maintains personal arms and ammunition
  • Provides support in combat and non-combat operations such as peacekeeping and disaster recovery

Emergency Services Officers and Firefighters

Unit Group

4512 Emergency Services Officers and Firefighters

Respond to fire alarms and emergency calls, control and extinguish fires and attend the scene of emergencies in order to minimise risk to community safety and security.

Paramedics and police officers are excluded from this unit group. Paramedics are included in Unit Group 2694 Paramedic Professionals. General Duties Police Officers are included in Occupation 451331 General Duties Police Officer. Specialist Police Officers are included in Occupation 299231 Specialist Police Officer.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Emergency Services Officer

Occupation

451231 Emergency Services Officer

Attends the scene of emergencies to minimise risk to community safety and security.

Alternative titles

  • Emergency Response Officer
  • Emergency Service Worker

Specialisation

  • Medical Emergency Services Officer

Skill level: 3

Main tasks

  • Responds in a timely and effective manner to emergency calls, and assesses the situation to ensure the safety of the community
  • Evacuates individuals from dangerous situations and provides support
  • Provides information and updates during emergencies to the community and stakeholders
  • Contributes to the development and implementation of emergency response plans
  • Inspects and maintains on-site emergency response equipment
  • May provide first aid to injured individuals

Firefighter

Occupation

451232 Firefighter

Responds to fire alarms and emergency calls, controls and extinguishes fires, and protects life and property.

Registration or licensing may be required.

Specialisations

  • Aviation Firefighter
  • Hazardous Materials Firefighter
  • Leading Firefighter

Skill level: 3

Main tasks

  • Responds to fire alarms and emergency calls
  • Operates pumps, sprays water, foam and chemicals from hoses, portable extinguishers and other appliances to extinguish fires and to disperse or neutralise dangerous substances
  • Locates, rescues and evacuates people trapped in dangerous situations, and provides first aid and medical assistance to injured individuals
  • Visits buildings and potential fire hazards to study access points and locations of hydrants
  • Conducts fire prevention and safety education programs for the public
  • Maintains firefighting equipment and vehicles
  • Participates in firefighting training exercises, drills and demonstrations

General Duties Police Officers

Unit Group

4513 General Duties Police Officers

Maintain public order, protect life and property, prevent anti-social behaviour and enforce laws by patrolling public areas, responding to reports of offences and arresting suspected offenders.

Specialist Police Officers are excluded from this unit group. Specialist Police Officers are included in Occupation 299231 Specialist Police Officer.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

General Duties Police Officer

Occupation

451331 General Duties Police Officer

Maintains public order, protects life and property, prevents anti-social behaviour, and enforces laws by patrolling public areas, responding to reports of offences, and arresting suspected offenders.

Skill level: 2

Main tasks

  • Patrols public areas to engage with the community and gather information to prevent crime and improve public safety in accordance with legislation
  • Attends emergency calls, accidents and incidents, and manages the scene to preserve evidence
  • Identifies unsafe driver behaviour, records vehicle speeds, conducts vehicle stops and pullovers, and tests drivers suspected of drug and alcohol use
  • Assesses situations to determine if an offence has been committed and arrests suspected offenders
  • Conducts initial investigations, including gathering evidence, conducting interviews and undertaking searches
  • Manages people in police care or custody
  • Engages with individuals and the community to identify police services options to support their needs

Other Protective Service Workers

Unit Group

4519 Other Protective Service Workers

This unit group covers Protective Service Workers not elsewhere classified. It includes Border Enforcement Operations Officers.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

Border Enforcement Operations Officer

Occupation

451931 Border Enforcement Operations Officer

Applies customs and border protection controls such as inspecting goods for prohibited items or removing unlawful non-citizens, at air and sea terminals, wharves, depots, warehouses, specialised examination facilities, storage and disposal locations, immigration detention facilities, and in the maritime domain.

Specialisation

  • Marine Tactical Officer

Skill level: 2

Main tasks

  • Inspects and searches vehicles, vessels and aircraft for prohibited items
  • Conducts interviews and gathers information from individuals to assess their immigration status, and identifies and removes unlawful non-citizens from the country
  • Applies customs and border protection controls in accordance with relevant legislation and policies to support the legal movement of passengers and cargo
  • Processes and records information related to customs and border protection activities
  • May monitor and patrol the maritime domain to detect and prevent illegal activities

Security Workers

Minor Group

452 Security Workers

Supervise and control the activities of inmates in correctional institutions, and provide security and investigative services to organisations and individuals.

OSCA skill level

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Correctional Officers

Unit Group

4521 Correctional Officers

Supervise and control the activities of inmates in prisons and other correctional institutions.

Community Corrections Officers are excluded from this unit group. Community Corrections Officers are included in Occupation 411631 Community Corrections Officer.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Correctional Officer

Occupation

452131 Correctional Officer

Supervises and controls the activities of inmates in a prison or other correctional institution.

Community Corrections Officers are excluded from this occupation. Community Corrections Officers are included in Occupation 411631 Community Corrections Officer.

Alternative titles

  • Corrections Officer
  • Prison Officer

Specialisation

  • Custodial Officer

Skill level: 4

Main tasks

  • Maintains security and order within a prison or other correctional institution
  • Inspects cells, common areas and facilities for weapons, drugs and other contraband items, and ensures compliance with institutional rules and regulations
  • Monitors inmate activities and behaviour, intervenes in situations that may pose a risk to safety or security, and prevents disturbances and escapes
  • Escorts inmates to and from various locations, such as medical facilities in the community, and the correctional institution
  • Provides support and guidance to inmates, including conflict resolution

Security Officers and Guards

Unit Group

4522 Security Officers and Guards

Provide security and investigative services to organisations and individuals.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Alarm, Security or Surveillance Monitor

Occupation

452231 Alarm, Security or Surveillance Monitor

Monitors security alarms, closed-circuit television (CCTV) systems and other surveillance equipment, and contacts supervisors, police or fire brigades if security is breached or fire is detected.

Registration or licensing is required.

Skill level: 4

Main tasks

  • Monitors security alarms, CCTV and other surveillance equipment
  • Contacts supervisors, police and fire brigades by radio or phone if security is breached or fire is detected
  • Observes and reports any suspicious activities or incidents
  • Maintains accurate records of security breaches and incidents
  • Operates and maintains security equipment and systems

Cash In Transit Officer

Occupation

452232 Cash In Transit Officer

Provides escort for transportation and delivery of cash and other valuables.

Registration or licensing is required.

Specialisation

  • Armoured Car Escort

Skill level: 4

Main tasks

  • Collects and ensures the safe transportation and delivery of cash, payrolls and valuables
  • Follows established procedures and protocols for the handling and transportation of cash and valuables
  • Monitors and maintains communication with control centre or base during transportation
  • Conducts regular inspections of vehicles and equipment to ensure they are in proper working order
  • Responds to emergency situations and takes appropriate action to protect cash and valuables
  • Maintains accurate records of all transactions and incidents during transportation
  • May transport cash and valuables in armoured vehicles or carry firearms

Crowd Controller

Occupation

452233 Crowd Controller

Carries out crowd control duties at entertainment, sporting or recreational venues.

Registration or licensing is required.

Skill level: 4

Main tasks

  • Monitors and controls the movement and behaviour of crowds at entertainment, sporting or recreational venues
  • Checks entrants, issues security passes and provides assistance and guidance to individuals requiring directions or information
  • Monitors and operates crowd control equipment, such as barriers and gates
  • Ensures compliance with venue rules and regulations
  • Identifies and resolves potential conflicts or disturbances within the crowd, including by removing people from the premises
  • Responds to and manages emergency situations, including evacuations and first aid
  • Maintains accurate records and reports of incidents and activities, which may include keeping count of people entering and exiting the venue

Private Investigator

Occupation

452234 Private Investigator

Conducts investigations for clients regarding legal, financial and personal matters, and prepares evidence for court proceedings.

Registration or licensing is required.

Insurance Investigators are excluded from this occupation. Insurance Investigators are included in Occupation 531531 Insurance Investigator.

Skill level: 4

Main tasks

  • Conducts interviews and gathers information from various sources, including public records and databases, to investigate cases regarding legal, financial and personal matters
  • Conducts surveillance and observes individuals to gather evidence
  • Makes enquiries concerning property and investigates insurance claims
  • Seeks, obtains and supplies information pertaining to the personal character, financial position, occupation or whereabouts of any person
  • Collects and analyses data and evidence, and prepares detailed reports and documentation of findings
  • Collaborates with law enforcement agencies and Legal Professionals
  • Testifies in court and presents evidence during legal proceedings
  • Maintains client confidentiality and ensures the security of sensitive information
  • Uses specialised equipment and technology, such as binoculars, microphones and video or audio recording devices to obtain evidence for investigations

Protective Services Officer

Occupation

452235 Protective Services Officer

Maintains public order and enforces laws within designated locations, such as public transport infrastructure, government buildings, police stations, and large public venues and events.

Skill level: 4

Main tasks

  • Undertakes high visibility uniformed patrolling and guarding within designated locations
  • Watches for antisocial behaviour, property damage, threats to public safety, and alcohol and transport-related offences within designated locations
  • Conducts searches on people and vehicles, issues warnings and fines, and places people under arrest for suspected involvement in criminal activity within designated locations
  • Maintains order at large public events and venues, such as sporting events or concerts, by enforcing laws and event rules and regulations, resolving minor conflicts, and preventing or dispersing antisocial behaviour
  • Responds to and reports on incidents occurring within designated locations in accordance with police regulations and protocols, which may include the use of force, speaking with witnesses, and collecting data for evidence

Retail Loss Prevention Officer

Occupation

452236 Retail Loss Prevention Officer

Detects and investigates shoplifting, fraud and other unlawful acts of employees or customers of a retail establishment.

Registration or licensing is required.

Skill level: 4

Main tasks

  • Monitors and patrols retail premises to detect and prevent theft and other unlawful activities
  • Observes and identifies suspicious behaviour or activities of employees or customers, and detains individuals suspected of theft or other unlawful acts
  • Conducts investigations into incidents of theft, fraud or other unlawful activities, and collects and preserves evidence, including interviewing witnesses
  • Collaborates with law enforcement agencies to report and provide evidence of criminal activities
  • Implements security measures, such as CCTV surveillance and alarm systems
  • May conduct audits and inspections to identify vulnerabilities, and recommend security improvements
  • May provide training and education to retail staff on loss prevention strategies and procedures

Security Consultant

Occupation

452237 Security Consultant

Advises clients on security requirements, and recommends and designs security specifications.

Registration or licensing may be required.

Cyber security consultants are excluded from this occupation. Cyber security consultants are included in Occupation 271132 Cyber Security Advice and Assessment Specialist.

Alternative title

  • Security Adviser

Skill level: 3

Main tasks

  • Conducts security assessments to identify potential risks and vulnerabilities
  • Develops security strategies and plans based on client needs and requirements
  • Recommends and designs security systems, including access control, surveillance and alarm systems
  • Provides advice and guidance to clients on security best practices
  • Assists in the implementation and testing of security measures
  • Conducts security audits and reviews to ensure compliance with regulations and standards
  • Provides training and education to clients on security awareness and procedures

Security Officer

Occupation

452238 Security Officer

Patrols and guards industrial and commercial property and other facilities.

Registration or licensing is required.

Alternative title

  • Security Guard

Specialisations

  • Detention Security Officer
  • Hospital Security Officer
  • Mobile Patrol Officer

Skill level: 4

Main tasks

  • Undertakes patrols to ensure the security and safety of property and personnel, including checking doors, windows and gates for unauthorised entry, and watching for irregularities such as fire hazards, malfunctioning equipment and property damage
  • Operates security equipment, such as CCTV cameras and alarm systems
  • Responds to alarms, investigates and records disturbances, and reports any suspicious activities or incidents to appropriate authorities
  • Enforces security policies and procedures to maintain a secure environment, and conducts regular inspections of premises to identify and address security risks
  • Monitors and controls access and exit of persons and vehicles from premises, and monitors individuals and crowds for suspicious or disruptive behaviour
  • Provides assistance and support to staff and visitors during emergencies or security incidents
  • May use alarm, restraint and duress systems to manage, control and prevent aggressive and violent incidents, and ensure the safety of patients, staff and visitors in health service settings

Security Screening Officer

Occupation

452241 Security Screening Officer

Conducts screening of persons, items and cargo entering high security facilities to identify and remove dangerous or prohibited items, and ensure the security of the premises.

Registration or licensing is required.

Specialisations

  • Aviation Protection Officer
  • Court Security Officer

Skill level: 4

Main tasks

  • Controls access to, and conducts screening at, security checkpoints within high security facilities such as airports, ports and law courts
  • Uses X-ray equipment, body scanners, metal detectors, explosive trace detectors, and frisk or physical searches to screen visitors, parcels, staff, passengers, hand luggage and checked baggage for weapons, explosives and suspicious or prohibited items
  • Maintains security and order within and around high security zones and facilities, including by watching for irregularities, inspecting vehicles and responding to disturbances
  • Responds to security incidents, maintains detailed records and reports incidents to appropriate authorities
  • Complies with security and safety procedures and regulatory requirements
  • May monitor and maintain security within court rooms, and escort high risk persons within secure areas

Personal Service, Sports and Fitness Workers

Sub-major Group

46 Personal Service, Sports and Fitness Workers

Provide travel, tourism and other personal services to individuals, and coach and instruct people in sports and fitness.

OSCA skill level

The occupations in this sub-major group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
  • Skill Level 5: AQF Certificate I, or compulsory secondary education

Personal Service and Travel Workers

Minor Group

461 Personal Service and Travel Workers

Provide beauty and personal care services, travel and tourism services, domestic animal care, driving instruction, funereal and other personal services to clients.

Hairdressers are excluded from this minor group. Hairdressers are included in Occupation 392132 Hairdresser.

OSCA skill level

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
  • Skill Level 5: AQF Certificate I, or compulsory secondary education

Beauty and Dermal Therapists

Unit Group

4611 Beauty and Dermal Therapists

Perform skin care, body and beauty treatments to maintain and enhance overall skin appearance.

Make-up Artists are excluded from this unit group. Make-up Artists are included in Occupation 461232 Make-up Artist.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Beauty Therapist

Occupation

461131 Beauty Therapist

Provides skin care, beauty and body treatments to clients.

Body Artists and Make-up Artists are excluded from this occupation. Body Artists are included in Occupation 461231 Body Artist. Make-up Artists are included in Occupation 461232 Make-up Artist.

Alternative title

  • Beautician

Specialisations

  • Cosmetic Tattooist
  • Eyelash Technician
  • Manicurist
  • Nail Technician

Skill level: 3

Main tasks

  • Performs a range of beauty treatments such as facials, spray tanning, eyebrow shaping and waxing
  • Administers body treatments such as massages, body wraps and scrubs
  • Conducts skin analyses to determine clients' skin type and condition, and uses superficial beauty devices to treat clients' skin
  • Advises on skincare routines and sells beauty products to clients
  • Maintains a clean and hygienic work area, and sterilises equipment in adherence to health regulations
  • May apply artificial beauty products such as nails or eyelashes
  • May perform cosmetic tattooing on clients

Dermal Therapist

Occupation

461132 Dermal Therapist

Performs treatments to maintain and enhance overall skin appearance.

Skill level: 2

Main tasks

  • Completes skin analysis and assessment to determine appropriate treatments for clients
  • Applies various dermal therapy treatments for skin rejuvenation, age management and acne treatments, such as microdermabrasion and cosmetic grade peels
  • Uses laser and intense pulsed light devices for hair reduction treatment
  • Provides non-invasive, superficial treatment of pigment and superficial vessels (telangiectasias)
  • Performs a variety of non-surgical procedures within their scope to enhance skin appearance
  • Provides advice to clients on skincare and maintenance, including product recommendation

Body and Make-up Artists

Unit Group

4612 Body and Make-up Artists

Design and apply make-up, and decorate, adorn and modify the human body using a range of techniques such as tattooing, piercing and skin modification.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Body Artist

Occupation

461231 Body Artist

Decorates, adorns or modifies the human body permanently or temporarily using a range of techniques such as tattooing, piercing and skin modification.

Registration or licensing may be required.

Cosmetic Tattooists are excluded from this occupation. Cosmetic Tattooists are included in Occupation 461131 Beauty Therapist.

Specialisations

  • Body Piercer
  • Tattooist

Skill level: 4

Main tasks

  • Consults with clients to determine their desired body art design
  • Prepares clients' skin for the chosen body art technique
  • Applies permanent tattoos by inserting ink under layers of skin
  • Paints or dyes skin to create temporary body art designs
  • Pierces skin to implant jewellery and other biocompatible materials
  • Modifies the shape of the skin through cutting, branding, manipulating, stretching and scarring techniques
  • Uses scalpel, heat and restraining techniques to create patterns in the skin

Make-up Artist

Occupation

461232 Make-up Artist

Designs and applies make-up products and techniques to transform or enhance the features of individuals.

Beauty Therapists and Hairdressers are excluded from this occupation. Beauty Therapists are included in Occupation 461131 Beauty Therapist. Hairdressers are included in Occupation 392132 Hairdresser.

Specialisation

  • Make-up Artist (Performing Arts)

Skill level: 3

Main tasks

  • Designs make-up looks that align with clients' requests, events or themes
  • Prepares clients' skin by cleansing, moisturising and using appropriate primers
  • Chooses make-up shades that complement clients' skin tone, eye colour and outfits
  • Applies make-up products such as foundation, concealer, eyeshadow, eyeliner, mascara and lipstick
  • May create special effects or creative designs using prosthetics, scars and other effects to transform an actor into a character
  • May perform basic hairstyling, such as arranging hair for a specific look, or building, styling and fitting wigs

Civil Celebrants and Funeral Workers

Unit Group

4613 Civil Celebrants and Funeral Workers

Conduct civil marriage ceremonies, commitment ceremonies and funerals, and perform specialist funereal services.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Civil Celebrant

Occupation

461331 Civil Celebrant

Conducts civil marriage ceremonies, funerals, commitment ceremonies, namings and other ceremonies, and maintains appropriate records.

Registration or licensing is required.

Skill level: 3

Main tasks

  • Meets with clients to discuss ceremony requirements and preferences
  • Assists clients in planning and designing personalised ceremonies
  • Conducts civil marriage ceremonies, ensuring all legal requirements are met
  • Conducts funeral ceremonies and provides comfort to grieving families
  • Conducts commitment ceremonies and other significant life event ceremonies
  • Maintains accurate records of all ceremonies performed
  • Stays updated on laws and regulations related to civil ceremonies

Funeral Director

Occupation

461332 Funeral Director

Plans and coordinates arrangements for funerals according to the wishes of the deceased or their relatives.

Registration or licensing may be required.

Alternative titles

  • Mortician
  • Undertaker

Skill level: 2

Main tasks

  • Consults with family or friends of the deceased to determine their wishes for the funeral
  • Provides guidance and support in making funeral arrangements
  • Coordinates with relevant parties, such as cemeteries, crematoriums and clergy, to arrange burial or cremation
  • Schedules funeral services and speakers
  • Arranges for the purchase of caskets, urns and other funeral merchandise
  • Organises transportation of the deceased's body to the funeral location
  • Oversees the setup and decoration of the funeral venue
  • Provides support and comfort to grieving family members and friends
  • May prepare the deceased for viewing or burial

Funeral Worker

Occupation

461333 Funeral Worker

Assists in the preparation of funerals and maintenance of funeral venues.

Registration or licensing may be required.

Mortuary Technicians (Forensic) are excluded from this occupation. Mortuary Technicians (Forensic) are included in Occupation 311299 Medical and Dental Technicians nec.

Specialisations

  • Embalmer
  • Funeral Director's Assistant

Skill level: 4

Main tasks

  • Assists Funeral Directors to plan, coordinate and run funeral services
  • Sets up and decorates the funeral venue
  • Transports the deceased to and from funeral homes, hospitals and other locations
  • Cleans and maintains funeral homes and equipment
  • May assist in preparing the deceased for viewing, burial or cremation

Domestic Animal Care Workers

Unit Group

4614 Domestic Animal Care Workers

Provide routine care, exercise and grooming services for domestic animals.

Animal Trainers are excluded from this unit group. Animal Trainers are included in Unit Group 3411 Animal Trainers and Zookeepers.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
  • Skill Level 5: AQF Certificate I, or compulsory secondary education

Dog Walker

Occupation

461431 Dog Walker

Walks dogs for exercise on behalf of owners.

Skill level: 5

Main tasks

  • Walks dogs for exercise
  • Transports dogs safely and securely between homes and exercise locations
  • Ensures health and safety of dogs under their care
  • Encourages good behaviour and applies positive reward methods to dogs in public settings
  • Cleans up waste and follows council guidelines
  • Evaluates situations to ensure own personal safety

Domestic Animal Attendant

Occupation

461432 Domestic Animal Attendant

Provides routine care for domestic animals, including feeding, exercising, monitoring their health and cleaning the shelter areas.

Dog Walkers are excluded from this occupation. Dog Walkers are included in Occupation 461431 Dog Walker.

Alternative title

  • Kennel Hand

Skill level: 4

Main tasks

  • Feeds and waters animals according to their individual dietary requirements
  • Exercises animals regularly to ensure their physical and mental well being
  • Transfers animals between enclosures by leading or carrying them
  • Cleans and maintains kennels, cages and enclosures to ensure a safe environment for animals
  • Provides basic grooming for animals, such as brushing and bathing
  • Monitors the health of animals, treats minor injuries, and reports any health concerns
  • Administers medications or treatments to animals as directed by a Veterinarian
  • Ensures adherence to infection control procedures

Pet Groomer

Occupation

461433 Pet Groomer

Washes, dries, brushes, combs, cuts and styles pets' coats, clips their nails and cleans their ears.

Skill level: 4

Main tasks

  • Washes, shampoos and dries pets' coats
  • Brushes and combs pets' coats to remove tangles and mats
  • Trims and cuts pets' coats to desired length and style
  • Clips pets' nails to ensure they are an appropriate length
  • Cleans pets' ears to remove dirt and debris
  • Identifies health issues in pets, such as ear infections, skin conditions or tooth decay, and informs pet owners
  • Provides services such as teeth brushing and anal gland expression
  • Maintains cleanliness and hygiene of grooming tools and equipment
  • Provides advice and recommendations to pet owners regarding grooming techniques and products

Domestic Animal Care Workers nec

Occupation

461499 Domestic Animal Care Workers nec

This occupation group covers Domestic Animal Care Workers not elsewhere classified.

Skill level: 4

Occupations in this group include:

  • Pet Sitter

Driving Instructors

Unit Group

4615 Driving Instructors

Instruct individuals and groups in the theory and application of driving motor vehicles.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Driving Instructor

Occupation

461531 Driving Instructor

Instructs individuals and groups in the theory and application of driving motor vehicles.

Registration or licensing is required.

Specialisation

  • Motorcycle Riding Instructor

Skill level: 3

Main tasks

  • Provides instruction to individuals on the theory and practical application of driving motor vehicles
  • Demonstrates the correct techniques for operating motor vehicles
  • Assesses the driving skills and knowledge of learner drivers to determine their readiness for licensing
  • Conducts driving lessons in a safe environment
  • Provides feedback and guidance to improve driving skills
  • Keeps accurate records of learner progress
  • Stays updated on road rules and driving regulations

Tourist Guides and Information Officers

Unit Group

4616 Tourist Guides and Information Officers

Provide information to tourists and direct and guide visitors in galleries and museums, and on sightseeing, educational and other tours and experiences.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Gallery or Museum Guide

Occupation

461631 Gallery or Museum Guide

Answers enquiries and directs and guides visitors in a gallery or museum.

Alternative titles

  • Gallery or Museum Assistant
  • Gallery or Museum Attendant
  • Visitor Services Officer (Gallery or Museum)

Skill level: 4

Main tasks

  • Meets and greets visitors, and provides general information about gallery or museum policies and programs
  • Controls visitors' access to exhibits and monitors entrances, exits, stairwells and other public areas
  • Ensures safety of collections
  • Maintains records of attendance, memberships, donations and other statistics as needed
  • Conducts detailed tours of exhibits for visitors, providing context and background information to enhance their understanding of the material on display
  • May assist with installing and dismantling exhibits

Tour Guide

Occupation

461632 Tour Guide

Accompanies and guides visitors on sightseeing, educational and other tours and experiences, and describes and explains points of interest and cultural or historical significance. May deliver information in languages other than English.

Alternative title

  • Tour Leader

Specialisations

  • Aboriginal and Torres Strait Islander Tour Guide
  • Marine Tour Guide

Skill level: 3

Main tasks

  • Accompanies and guides visitors on tours, providing information and explanations about points of interest, and cultural, ecological or historical significance
  • Transports visitors to and from their accommodation and points of interest
  • Prepares and delivers informative and engaging commentary during tours
  • Ensures the safety and wellbeing of tour participants throughout the tour
  • Assists with the coordination and logistics of transportation, accommodation and meals for tour groups
  • Provides recommendations and suggestions to visitors regarding local attractions, activities and services
  • Answers questions and provides assistance to visitors, addressing any concerns or issues that may arise during the tour
  • Conducts research to stay updated on local history, culture, ecology and attractions to enhance tour commentary
  • Collaborates with other tour guides and tourism professionals to develop tour itineraries and experiences
  • Maintains accurate records of tour schedules, participant numbers, and any incidents or feedback received

Tourist Information Officer

Occupation

461633 Tourist Information Officer

Provides local and regional travel and accommodation information to tourists.

Alternative titles

  • Visitor Information Officer
  • Visitor Services Officer (Tourism)

Skill level: 4

Main tasks

  • Responds to enquiries from tourists regarding travel and accommodation options
  • Provides information about tourist attractions, events and activities
  • Assists tourists in planning itineraries and making reservations
  • Maintains databases of tourist information
  • Receives complaints and resolves issues raised by tourists
  • Assists in the development of promotional materials and campaigns

Travel Attendants

Unit Group

4617 Travel Attendants

Provide services for the safety and comfort of passengers in aircraft, ships and railway sleeping cars.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Flight Attendant

Occupation

461731 Flight Attendant

Provides services for the safety and comfort of aircraft passengers.

Alternative title

  • Cabin Crew

Specialisations

  • Cabin Supervisor (Aircraft)
  • Crew Attendant (Air Force)

Skill level: 3

Main tasks

  • Assists passengers with boarding and disembarking the aircraft, and provides assistance and support to passengers with specific needs or medical conditions
  • Conducts pre-flight safety briefings and demonstrates the use of safety equipment while ensuring passengers comply with safety regulations and procedures during the flight
  • Serves meals, beverages and snacks to passengers during the flight
  • Performs emergency procedures in response to in-flight emergencies or equipment malfunctions of the aeroplane
  • Makes announcements during the flight and informs passengers about safety procedures and protocols
  • Performs safety checks and maintains cleanliness of the aircraft cabin
  • Responds to passenger enquiries and resolves any issues or complaints

Travel Attendants nec

Occupation

461799 Travel Attendants nec

This occupation group covers Travel Attendants not elsewhere classified.

Skill level: 4

Occupations in this group include:

  • Cruise Attendant
  • Marine Steward
  • Purser

Travel Consultants

Unit Group

4618 Travel Consultants

Plan and book domestic and international travel, accommodation and associated arrangements for clients.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Travel Consultant

Occupation

461831 Travel Consultant

Plans and books domestic and international travel, accommodation and associated arrangements for clients.

Alternative titles

  • Travel Adviser
  • Travel Agent

Specialisations

  • Corporate Travel Consultant
  • Cruise Travel Consultant
  • Group Travel Consultant
  • Inbound Tour Consultant
  • International Travel Consultant

Skill level: 3

Main tasks

  • Consults with clients to determine their travel needs and preferences
  • Provides information and advice on travel destinations, accommodation options, transportation, medical requirements and baggage limits
  • Makes and confirms travel bookings, including transportation, accommodation, vehicle hire and tours
  • Prepares travel itineraries and provides clients with necessary travel documents
  • Assists clients with visa applications, government regulations and travel insurance
  • Resolves any issues or problems that may arise during travel, such as flight delays or cancellations
  • Promotes and sells travel packages and special offers to clients
  • Maintains accurate records of client bookings and payments

Other Personal Service and Travel Workers

Unit Group

4619 Other Personal Service and Travel Workers

This unit group covers Personal Service Workers not elsewhere classified. It includes Airline Customer Service Workers, Fashion Stylists, First Aid Trainers, Hair and Beauty Salon Assistants, Natural Remedy Consultants, Photographer's Assistants, Religious Assistants, Sex Workers and Escorts, and Weight Loss Consultants.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
  • Skill Level 5: AQF Certificate I, or compulsory secondary education

Airline Customer Support Worker

Occupation

461931 Airline Customer Support Worker

Assists customers at an airport with check in, flight delays and general queries.

Flight Attendants are excluded from this occupation. Flight Attendants are included in Occupation 461731 Flight Attendant.

Alternative title

  • Passenger Services Agent

Specialisation

  • Check-in Agent

Skill level: 5

Main tasks

  • Assists passengers with ticketing, check-in and directions
  • Rebooks flights for customers that are unexpectedly cancelled or delayed
  • Assists unaccompanied minors and guests with special requirements to traverse the airport
  • Ensures the maintenance of public areas and the safety of customers by reporting incidents
  • Reports unattended luggage or suspicious persons
  • Responds to passenger enquiries and resolves complaints

Fashion Stylist

Occupation

461932 Fashion Stylist

Assembles outfits for individuals or brands according to business needs or personal tastes.

Fashion Designers are excluded from this occupation. Fashion Designers are included in Occupation 242231 Fashion Designer.

Skill level: 4

Main tasks

  • Assembles outfits with different garments and accessories according to specifications and personal aesthetics for clients or models
  • Consults with clients and designers to develop concept boards and style portfolios
  • Researches fabrics, clothing construction and fashion accessories to ensure assembled outfits are suitable for client or brand ideals
  • Sources garments and accessories from designers or retailers
  • Coordinates and styles outfits for fashion shoots, events or personal appearances
  • Collaborates with Photographers, Make-up Artists and hairstylists to create cohesive looks
  • Maintains understanding of current and developing fashion trends, and applies trends to styling

First Aid Trainer

Occupation

461933 First Aid Trainer

Conducts first aid training courses in a variety of settings to a range of clients, including corporate clients, school students, community groups and other members of the public.

Alternative title

  • First Aid Instructor

Skill level: 3

Main tasks

  • Plans, prepares and delivers first aid training courses
  • Demonstrates and explains first aid techniques and procedures
  • Assesses clients' understanding and competency in first aid
  • Evaluates the effectiveness of training courses and makes improvements as necessary
  • Maintains up-to-date knowledge of first aid practices and guidelines
  • Keeps accurate records of training courses and client attendance
  • Promotes first aid training services to potential clients

Hair or Beauty Salon Assistant

Occupation

461934 Hair or Beauty Salon Assistant

Assists Hairdressers or Beauty Therapists by performing routine tasks in a hairdressing or beauty salon.

Skill level: 5

Main tasks

  • Prepares clients for beauty and hair appointments
  • Assists during beauty treatments such as facials and manicures, or hair cutting, styling and colouring
  • Cleans and maintains salon equipment and tools
  • Assists with reception duties such as answering phone calls and scheduling appointments
  • Stocks and organises salon products and supplies

Natural Remedy Consultant

Occupation

461935 Natural Remedy Consultant

Uses natural techniques and diagnostic methods for treatment, relaxation and health purposes.

Specialisations

  • Aromatherapist
  • Kinesiologist
  • Reflexologist
  • Reiki Therapist

Skill level: 4

Main tasks

  • Consults with clients to assess health concerns and goals
  • Conducts diagnostic assessments for health issues
  • Recommends and administers natural remedies and therapies, and develops personalised treatment plans based on client needs
  • Monitors client progress and adjusts treatment plans
  • Offers lifestyle and dietary recommendations for health support

Photographer's Assistant

Occupation

461936 Photographer's Assistant

Assists Photographers in taking and developing photographs.

Skill level: 4

Main tasks

  • Schedules and coordinates photo shoots
  • Prepares and positions props and backgrounds for photographs
  • Provides general assistance and support to the photographer during photo shoots, such as assisting with photographic equipment and lighting
  • Operates cameras and other photographic equipment under the direction of the photographer
  • Assists in retouching and editing photographs using software
  • Maintains and organises photographic equipment and supplies

Religious Assistant

Occupation

461937 Religious Assistant

Supports Religious Leaders or a religious community in performing a variety of religious functions associated with religious practice, including worship, spiritual guidance, pastoral care and teaching.

Specialisation

  • Pastoral Worker

Skill level: 4

Main tasks

  • Assists Religious Leaders in conducting religious ceremonies and rituals
  • Prepares and delivers religious teachings and sermons
  • Provides pastoral care, spiritual guidance and support to community members
  • Organises religious events and activities
  • Participates in community outreach programs
  • Assists with day-to-day running and oversees facilities, including places of worship and other related spaces

Sex Worker or Escort

Occupation

461938 Sex Worker or Escort

Provides clients with sexual services or social companionship.

Skill level: 5

Main tasks

  • Meets with clients to discuss their desires and preferences
  • Negotiates and agrees upon sexual services and fees with clients
  • Provides sexual services to clients in a safe and consensual manner, in person
  • Takes necessary precautions to protect personal health and safety
  • Keeps accurate records of client interactions and transactions
  • May provide emotional support and companionship to clients

Weight Loss Consultant

Occupation

461941 Weight Loss Consultant

Assists clients with advice and practical solutions for losing weight or body fat.

Skill level: 4

Main tasks

  • Conducts initial consultations with clients to assess their weight loss goals and needs
  • Provides personalised advice and guidance on nutrition, exercise and lifestyle changes to support weight loss
  • Develops customised weight loss plans for clients based on individual circumstances
  • Monitors client progress and adjusts plans as necessary
  • Educates clients on healthy eating habits and portion control
  • Offers support and motivation to clients throughout their weight loss journey
  • Provides information on weight loss supplements and products
  • Conducts group sessions or workshops on weight loss strategies
  • Collaborates with health care professionals, such as Dietitians and fitness trainers, to provide comprehensive weight loss support

Personal Service and Travel Workers nec

Occupation

461999 Personal Service and Travel Workers nec

This occupation group covers Personal Service and Travel Workers not elsewhere classified.

Skill level: 4

Occupations in this group include:

  • Assisted Travel Support Worker
  • Astrologer
  • Doula
  • Horse Racing Analyst
  • Professional Organiser
  • Psychic Medium
  • Relay Officer
  • Residential Adviser

Sports and Fitness Workers

Minor Group

462 Sports and Fitness Workers

Direct, instruct and guide individuals and groups in physical fitness and outdoor adventure activities, coach, train and instruct sporting competitors, and participate in and officiate at sporting events.

Sports Development Officers are excluded from this minor group. Sports Development Officers are included in Occupation 411932 Sports Development Officer.

OSCA skill level

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Fitness Instructors (General)

Unit Group

4621 Fitness Instructors (General)

Direct, instruct and guide individuals and groups in the pursuit of physical fitness and wellbeing.

Pilates Instructors and Yoga Teachers are excluded from this unit group. Pilates Instructors are included in Occupation 462231 Pilates Instructor. Yoga Teachers are included in Occupation 462232 Yoga Teacher.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Fitness Instructor (General)

Occupation

462131 Fitness Instructor (General)

Directs, instructs and guides individuals or groups in the pursuit of physical fitness and wellbeing.

Specialisations

  • Gym Instructor
  • Personal Trainer

Skill level: 4

Main tasks

  • Designs individual fitness programs based on assessment of the client's age, level of fitness, goals and abilities
  • Delivers group exercise classes and personal tuition in a variety of fitness activities in a safe manner
  • Demonstrates and teaches body movements and skills used in fitness routines
  • Sets up and monitors fitness equipment and ensures that equipment is safe, clean and in working condition
  • Teaches and advises on the use of fitness equipment to ensure clients are aware of and adhere to safety and injury prevention procedures
  • May consult with Health Professionals to develop and design fitness programs for clients

Pilates and Yoga Instructors

Unit Group

4622 Pilates and Yoga Instructors

Instruct Pilates and yoga classes to enhance physical fitness and wellbeing.

Gym Pilates instructors are excluded from this unit group. Gym Pilates instructors are included in Occupation 462131 Fitness Instructor (General).

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Pilates Instructor

Occupation

462231 Pilates Instructor

Instructs Pilates classes with a focus on core strength and stability in the pursuit of physical fitness and wellbeing.

Gym Pilates instructors are excluded from this occupation. Gym Pilates instructors are included in Occupation 462131 Fitness Instructor (General).

Alternative title

  • Pilates Teacher

Specialisations

  • Group Pilates Instructor
  • Studio Pilates Instructor

Skill level: 3

Main tasks

  • Plans, teaches and delivers Pilates exercises and techniques to individuals and groups
  • Guides participants on how to use various Pilates apparatus such as mats, reformers and trapeze tables
  • Inspires and trains people to improve their strength and flexibility through the Pilates method
  • Educates clients to ensure correct execution of Pilates exercises

Yoga Teacher

Occupation

462232 Yoga Teacher

Teaches and demonstrates various yoga practices to individuals or groups to enhance their physical fitness and wellbeing.

Alternative title

  • Yoga Instructor

Skill level: 4

Main tasks

  • Plans and delivers group or individual yoga sessions, ensuring a safe and supportive environment for students
  • Demonstrates different yoga practices and techniques to help students understand and perform them effectively
  • Assists students in achieving correct alignment during yoga poses
  • Visually assesses students to evaluate and determine their skill level, and adapts teaching accordingly
  • Evaluates students with restricted movement, and modifies and guides poses to ensure safe practice
  • Applies knowledge of biomechanics and movement patterns to ensure safe yoga practice for students

Sport and Recreation Safety Patrollers

Unit Group

4623 Sport and Recreation Safety Patrollers

Look after the safety of people in recreational and sporting places such as beaches, swimming pools and ski slopes through accident prevention and rescue.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Lifeguard

Occupation

462331 Lifeguard

Looks after the safety of people at beaches, inland water environments, swimming pools and aquatic facilities through supervision, accident prevention and rescue, and educating the public on water safety.

Registration or licensing is required.

Specialisations

  • Beach Lifeguard
  • Pool Lifeguard

Skill level: 3

High levels of personal commitment, physical fitness and sporting ability may substitute for formal qualifications or years of experience.

Main tasks

  • Supervises, scans and patrols designated areas to ensure the safety of swimmers and beachgoers
  • Identifies and assesses potential risks and hazards in the water and in immediately surrounding areas
  • Educates the public on water safety practices and provides advice on swimming conditions
  • Rescues individuals in distress and administers first aid and CPR as necessary
  • Maintains and operates rescue equipment and ensures it is in good working order
  • Enforces rules and regulations at beach, pool or other swimming locations to prevent accidents and maintain order
  • Assists in the coordination or emergency response efforts with other Lifeguards and emergency services
  • Conducts regular inspections of swimming areas and facilities to ensure compliance with safety standards

Sport and Recreation Safety Patrollers nec

Occupation

462399 Sport and Recreation Safety Patrollers nec

This occupation group covers Sport and Recreation Safety Patrollers not elsewhere classified.

Registration or licensing may be required.

Skill level: 3

High levels of personal commitment, physical fitness and sporting ability may substitute for formal qualifications or years of experience.

Occupations in this group include:

  • Ski Patroller

Sports Coaches and Outdoor Adventure Guides

Unit Group

4624 Sports Coaches and Outdoor Adventure Guides

Coach, instruct and guide participants in a range of sports and outdoor adventure activities.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Basketball Coach

Occupation

462431 Basketball Coach

Coaches, trains and instructs participants in basketball by analysing their performances and developing their abilities.

Registration or licensing may be required.

Skill level: 4

Main tasks

  • Plans and organises basketball training sessions
  • Plans and directs basketball strategies, develops play patterns, analyses game progress, calls time-outs, and motivates and instructs players
  • Manages player rotations to ensure optimal performance and rest periods
  • Conducts post-game analysis of play, evaluates performances and makes changes in strategy

Diving Instructor (Open Water)

Occupation

462432 Diving Instructor (Open Water)

Trains and instructs recreational or commercial open water divers in diving techniques, safety and the correct use of diving equipment.

Registration or licensing is required.

Specialisations

  • Dive Master
  • Scuba Instructor
  • Snorkelling Instructor
  • Surface Supply Breathing Apparatus Instructor

Skill level: 3

Main tasks

  • Trains and instructs open water diving students on diving techniques, safety procedures and the proper use of diving equipment
  • Demonstrates and explains diving skills and techniques to students
  • Provides guidance and supervision to students during open water dives
  • Assesses, evaluates and provides feedback on students' diving skills
  • Conducts briefings and debriefings with students before and after dives
  • Ensures compliance with safety standards and regulations during diving activities
  • Maintains and inspects diving equipment to ensure its proper functioning and safety

Football Coach

Occupation

462433 Football Coach

Coaches, trains and instructs participants in football by analysing their performances and developing their abilities.

Registration or licensing may be required.

Specialisations

  • Australian Rules Football Coach
  • Rugby League Coach
  • Soccer Coach

Skill level: 4

Main tasks

  • Plans and organises football training sessions
  • Develops training programs to improve football skills, monitors progress and makes adjustments as required
  • Demonstrates football skills such as kicking, passing, shooting and tackling, and corrects form
  • Plans and directs football strategies, develops play patterns, analyses game progress and motivates and instructs players
  • Conducts post-game analysis of play, evaluates performances and makes changes in strategy

Gymnastics Coach or Instructor

Occupation

462434 Gymnastics Coach or Instructor

Coaches, trains and instructs participants in gymnastics by analysing their performances and developing their abilities.

Registration or licensing is required.

Specialisations

  • Callisthenics Instructor
  • Rhythmic Gymnastics Coach

Skill level: 4

Main tasks

  • Plans and organises gymnastics training sessions
  • Demonstrates and explains gymnastics techniques to participants
  • Assesses performances and develops individualised training programs
  • Provides feedback and guidance to improve skills
  • Ensures participant safety during training
  • Assists in competition preparation
  • Coordinates group training activities
  • Tracks participant progress and achievements

Horse Riding Coach or Instructor

Occupation

462435 Horse Riding Coach or Instructor

Coaches, trains and instructs participants in horse riding by analysing their performances and developing their abilities.

Skill level: 3

Main tasks

  • Assesses participants' riding abilities and develops individualised training programs
  • Selects and prepares suitable horses based on competencies of participants
  • Teaches participants proper riding techniques through demonstration and explanation of horse riding skills
  • Monitors participants' progress and provides feedback and guidance for improvement, keeping a record of participants' progress
  • Ensures safety of participants during horse riding activities
  • Assists participants in grooming, saddling and caring for horses
  • Organises and supervises horse riding competitions and events

Martial Arts Instructor

Occupation

462436 Martial Arts Instructor

Coaches, trains and instructs participants in martial arts by analysing their performances and developing their abilities.

Registration or licensing may be required.

Specialisations

  • Jiu Jitsu Instructor
  • Karate Instructor
  • Taekwondo Instructor

Skill level: 4

Main tasks

  • Demonstrates and explains martial arts techniques to participants
  • Plans and organises lesson activities in groups or individually for safe learning, monitors progress and adjusts instruction
  • Leads events such as gradings, workshops and tournaments

Netball Coach

Occupation

462437 Netball Coach

Coaches, trains and instructs participants in netball by analysing their performances and developing their abilities.

Registration or licensing may be required.

Skill level: 4

Main tasks

  • Plans and organises netball training sessions
  • Develops training programs to improve netball skills, monitors progress and makes adjustments as required
  • Demonstrates netball skills such as passing, catching, shooting accuracy, marking and interceptions, positioning and footwork, and corrects form
  • Plans and directs netball strategies, develops play patterns, analyses game progress, and motivates and instructs players
  • Conducts post-game analysis of play, evaluates performances and makes changes in strategy

Outdoor Adventure Leader or Guide

Occupation

462438 Outdoor Adventure Leader or Guide

Provides guided and adventure-based experiential education in outdoor adventure activities.

Specialisations

  • Bushwalking or Trekking Guide
  • Fishing Guide
  • Outdoor Leader
  • Outdoor Recreation Instructor
  • Rock Climbing Instructor

Skill level: 3

Main tasks

  • Leads and supervises participants involved in a range of outdoor adventure activities
  • Instructs and motivates participants and manages group participation and cohesion
  • Sets up and maintains equipment, and ensures that outdoor adventure equipment is safe and in working condition
  • Demonstrates and provides instruction in the use of outdoor adventure equipment and techniques required for participation
  • Provides advice on safety measures, and ensures that activities are conducted in a manner to minimise risk to participants
  • Provides first aid and emergency response in outdoor settings

Snowsport Instructor

Occupation

462441 Snowsport Instructor

Coaches, trains and instructs participants in snow skiing, snowboarding or other snowsports by analysing their performances and developing their abilities.

Registration or licensing is required.

Specialisations

  • Skiing Instructor
  • Snowboarding Instructor

Skill level: 3

Main tasks

  • Demonstrates and explains snowsports techniques to participants
  • Assesses and tailors instruction to participants' skill levels
  • Plans and organises lesson activities in groups or individually for safe learning, monitors progress, and adjusts instruction
  • Promotes safe practices on the slopes and provides information on snow conditions
  • Assists participants in selecting equipment

Swimming Instructor or Coach

Occupation

462442 Swimming Instructor or Coach

Instructs, coaches and trains participants in swimming by planning and conducting lessons on swimming skills, water safety and survival techniques, analysing performance, identifying areas for improvement and developing their abilities.

Registration or licensing is required.

Alternative title

  • Swimming Teacher

Specialisations

  • Learn to Swim Instructor
  • Swimming and Water Safety Teacher

Skill level: 4

Main tasks

  • Plans and organises swimming lessons and training sessions
  • Provides instruction on swimming techniques and skills, monitors progress, and adjusts training programs to improve performance
  • Develops individualised programs based on skill levels and goals
  • Demonstrates techniques and corrects form
  • Ensures participant safety during sessions
  • May coordinate and supervise swimming competitions
  • May keep records of progress and achievements

Tennis Coach

Occupation

462443 Tennis Coach

Coaches, trains and instructs participants in tennis by analysing their performances and developing their abilities.

Registration or licensing is required.

Skill level: 4

Main tasks

  • Plans and organises group or individual tennis coaching and training sessions
  • Assesses participants' skills and abilities
  • Develops training programs to improve tennis skills, monitors progress, and makes adjustments as required
  • Demonstrates tennis techniques and tactics
  • Provides feedback and guidance to improve performance
  • Ensures safety compliance during training sessions

Sports Coaches and Outdoor Adventure Guides nec

Occupation

462499 Sports Coaches and Outdoor Adventure Guides nec

This occupation group covers Sports Coaches and Outdoor Adventure Guides not elsewhere classified.

Registration or licensing may be required.

Skill level: 4

Occupations in this group include:

  • Chess Coach
  • Cricket Coach
  • Rowing Coach
  • Sailing Instructor
  • Sports Trainer
  • Surf Coach or Instructor

Sports Officials and Umpires

Unit Group

4625 Sports Officials and Umpires

Coordinate, direct and officiate at sporting activities, and liaise with other officials to interpret and enforce sporting rules and regulations.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Dog and Horse Racing Official

Occupation

462531 Dog and Horse Racing Official

Coordinates and directs horse or dog racing activities, and liaises with other officials to interpret and enforce racing rules and regulations.

Registration or licensing is required.

Alternative title

  • Race Steward

Specialisation

  • Handicapper (Racing)

Skill level: 3

Main tasks

  • Coordinates and directs horse or dog racing events
  • Enforces racing rules and regulations
  • Interprets racing rules and regulations for participants and spectators
  • Monitors race conditions and makes decisions regarding race cancellations or delays
  • Inspects racing facilities to ensure safety and compliance with regulations
  • Coordinates with veterinary staff to ensure the health and welfare of racing animals
  • Reviews race results and resolves any disputes or issues

Sports Umpire

Occupation

462532 Sports Umpire

Officiates at sporting events such as netball, hockey, football, basketball, cricket, boxing and wrestling matches, by interpreting and enforcing match rules.

Registration or licensing is required.

Alternative title

  • Referee

Specialisation

  • Linesperson (Sport)

Skill level: 3

Main tasks

  • Interprets and enforces match rules at sporting events
  • Observes and assesses player actions to determine rule violations
  • Makes decisions on penalties, fouls and other infractions during matches
  • Communicates with players, coaches and officials to clarify rules and resolve disputes
  • Signals and announces decisions and penalties to players and spectators
  • Monitors the safety and fair play of the game, intervening when necessary
  • Keeps accurate records of match events, including scores, penalties and player actions
  • Attends training sessions and meetings to stay updated on rule changes and officiating techniques
  • Assists in the training and development of other sports officials

Sports Officials and Umpires nec

Occupation

462599 Sports Officials and Umpires nec

This occupation group covers Sports Officials and Umpires not elsewhere classified.

Registration or licensing may be required.

Skill level: 3

Occupations in this group include:

  • Golf Marshall
  • Scorekeeper (Sports)
  • Timekeeper (Sports)

Sportspersons

Unit Group

4626 Sportspersons

Play sport professionally in competitions and participate in sporting events for monetary gain.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Footballer

Occupation

462631 Footballer

Plays football professionally in competitions.

Registration or licensing is required.

Specialisations

  • Australian Rules Footballer
  • Rugby League Footballer
  • Rugby Union Footballer
  • Soccer Player

Skill level: 3

High levels of personal commitment, physical fitness and sporting ability may substitute for formal qualifications or years of experience.

Main tasks

  • Plays football matches in competitions
  • Participates in team training sessions and follows the coach's instructions
  • Represents the team and sponsors at promotional events and public appearances

Golfer

Occupation

462632 Golfer

Plays golf professionally in tournaments or as a resident professional, and organises golf-related activities.

Registration or licensing is required.

Skill level: 3

High levels of personal commitment, physical fitness and sporting ability may substitute for formal qualifications or years of experience.

Main tasks

  • Plays in professional golf tournaments
  • Practices and trains regularly to maintain and improve golf skills
  • Analyses and evaluates golf courses to develop strategies and game plans
  • Performs golf-related activities such as coaching, teaching and giving demonstrations
  • Represents sponsors and promotes their products or services

Jockey

Occupation

462633 Jockey

Rides horses in competitive races, race trials and in exercise.

Registration or licensing is required.

Skill level: 3

High levels of personal commitment, physical fitness and sporting ability may substitute for formal qualifications or years of experience.

Main tasks

  • Rides horses in competitive races, race trials and in exercise
  • Maintains a high level of physical fitness through regular exercise and training
  • Monitors the health and condition of horses and reports any concerns to trainers
  • Attends race meetings and participates in pre-race briefings
  • Weighs in and out before and after races to ensure compliance with weight requirements

Sportspersons nec

Occupation

462699 Sportspersons nec

This occupation group covers Sportspersons not elsewhere classified.

Registration or licensing may be required.

Skill level: 3

High levels of personal commitment, physical fitness and sporting ability may substitute for formal qualifications or years of experience.

Occupations in this group include:

  • Athlete (Track and Field)
  • Basketballer
  • Cricketer
  • Cyclist
  • Gamer
  • Harness Racing Driver
  • Netballer
  • Racing Driver
  • Surfer
  • Tennis Player

Hospitality Workers

Sub-major Group

47 Hospitality Workers

Provide hospitality services to patrons of hotels, bars, cafes, restaurants, casinos and similar establishments.

OSCA skill level

The occupations in this sub-major group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
  • Skill Level 5: AQF Certificate I, or compulsory secondary education

Hospitality Workers

Minor Group

471 Hospitality Workers

Provide hospitality services to patrons of hotels, bars, cafes, restaurants, casinos and similar establishments.

OSCA skill level

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
  • Skill Level 5: AQF Certificate I, or compulsory secondary education

Bar Attendants

Unit Group

4711 Bar Attendants

Prepare, mix and serve alcoholic and non-alcoholic drinks to patrons in bars in licensed establishments.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Bar Attendant

Occupation

471131 Bar Attendant

Prepares, mixes and serves alcoholic and non-alcoholic drinks to patrons in a bar in a licensed establishment.

Alternative titles

  • Bar Steward
  • Bartender

Specialisation

  • Mixologist

Skill level: 4

Main tasks

  • Takes orders from patrons for drinks
  • Prepares and serves alcoholic and non-alcoholic drinks to patrons
  • Creates and follows cocktail recipes using garnishes and other specialised ingredients
  • Checks identification to verify legal drinking age
  • Cleans and maintains bar area, including equipment and utensils
  • Stocks and replenishes bar inventory and supplies
  • Monitors patrons for signs of intoxication and refuses service as necessary
  • Assists with bar opening and closing procedures

Baristas

Unit Group

4712 Baristas

Prepare and serve espresso coffee and other hot beverages to patrons in cafes, coffee shops, restaurants and dining establishments.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Barista

Occupation

471231 Barista

Prepares and serves espresso coffee and other hot beverages to patrons in a cafe, coffee shop, restaurant or dining establishment.

Skill level: 4

Main tasks

  • Operates coffee machines and other equipment to brew and prepare beverages
  • Grinds coffee beans and measures out appropriate amounts for each order
  • Froths milk and adds it to coffee to create specialty drinks
  • Cleans and maintains coffee machines, equipment and work areas
  • Stocks and replenishes coffee beans, milk options and other supplies, such as flavoured syrups, drinking chocolate or chai powder
  • Provides information and recommendations to customers on coffee and beverage options

Cafe Workers

Unit Group

4713 Cafe Workers

Sell and serve food and beverages for consumption on premises in cafes and similar establishments.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 5: AQF Certificate I, or compulsory secondary education

Cafe Worker

Occupation

471331 Cafe Worker

Sells and serves food and beverages for consumption on premises in a cafe or similar establishment.

Alternative titles

  • Cafe Assistant
  • Cafe Attendant

Specialisation

  • Canteen Attendant

Skill level: 5

Main tasks

  • Takes customer orders for food and beverages
  • Handles seating arrangements for customers and sets aside tables for reservations
  • Performs routine cleaning procedures such as clearing and wiping down tables, chairs and counters, and cleaning dishes
  • Stocks and replenishes food and beverage supplies, such as refilling drink fridges or food displays
  • Handles customer payments

Gaming Attendants, Dealers and Croupiers

Unit Group

4714 Gaming Attendants, Dealers and Croupiers

Provide gaming services, assist patrons within casinos and other gambling establishments, and maintain electronic gaming machines and areas.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Gaming Attendant

Occupation

471431 Gaming Attendant

Assists patrons in a gaming venue, and maintains electronic gaming machines and areas.

Gaming Dealers and Croupiers are excluded from this occupation. Gaming Dealers and Croupiers are included in Occupation 471432 Gaming Dealer or Croupier.

Specialisations

  • Cage Cashier
  • Poker Machine Attendant

Skill level: 4

Main tasks

  • Maintains electronic gaming machines and online systems in a gaming venue
  • Assists patrons with using gaming machines and online systems
  • Operates and reconciles EFTPOS and point of sale terminals, including systems to return patron winnings by exchanging chips and tokens
  • Monitors guest behaviour and spending, and follows venue procedures to maintain responsible gaming practices
  • Assists with food and beverage services and cleaning services

Gaming Dealer or Croupier

Occupation

471432 Gaming Dealer or Croupier

Provides gaming services within a casino or other gambling establishment.

Gaming Attendants are excluded from this occupation. Gaming Attendants are included in Occupation 471431 Gaming Attendant.

Skill level: 4

Main tasks

  • Operates gaming tables and equipment according to established rules and procedures
  • Deals cards, spins roulette wheels and operates other gaming equipment
  • Collects bets, pays out winnings and resolves disputes or discrepancies
  • Monitors players to ensure compliance with gaming rules and regulations
  • Provides information and assistance to players regarding game rules and procedures
  • Handles cash and chips accurately and securely
  • Monitors and reports suspicious or illegal activities to the Gaming Supervisor
  • Assists in the setup and dismantling of gaming tables equipment

Hospitality Supervisors

Unit Group

4715 Hospitality Supervisors

Supervise the operations of establishments which provide hospitality services.

Accommodation Service Managers, Cafe or Restaurant Managers and Licensed Club Managers are excluded from this unit group. Accommodation Service Managers are included in Occupation 161131 Accommodation Service Manager. Cafe or Restaurant Managers are include in Occupation 161231 Cafe or Restaurant Manager. Licensed Club Managers are included in Occupation 161531 Licensed Club Manager.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

Bar Supervisor

Occupation

471531 Bar Supervisor

Supervises the operation of a bar in a licensed establishment.

Skill level: 3

Main tasks

  • Supervises the daily operation of the bar and bar staff
  • Controls the scheduling and rostering of staff
  • Maintains quality standards for the service of alcoholic and non-alcoholic beverages
  • Trains and develops Bar Attendants and other bar staff
  • Ensures bar staff comply with all licensing and registration requirements
  • Conducts venue opening and closing procedures, including the handling of cash
  • Oversees the stocktake and inventory control of the venue
  • May prepare and serve alcoholic and non-alcoholic drinks to patrons

Cafe or Restaurant Supervisor

Occupation

471532 Cafe or Restaurant Supervisor

Supervises the operation of a cafe, restaurant or related establishment to provide dining or takeaway services.

Bar Supervisors are excluded from this occupation. Bar Supervisors are included in Occupation 471531 Bar Supervisor.

Alternative title

  • Food and Beverage Supervisor

Skill level: 3

Main tasks

  • Supervises the daily operation of a cafe or restaurant
  • Supervises and supports the scheduling and rostering of staff
  • Maintains quality standards for the service of food and alcoholic and non-alcoholic beverages
  • Assists with training and developing Cafe Workers, Waiters and other staff
  • Ensures staff comply with all licensing and registration requirements
  • Conducts venue opening and closing procedures, including the handling of cash
  • May prepare and serve food and alcoholic and non-alcoholic beverages to patrons

Front Office Supervisor (Accommodation)

Occupation

471533 Front Office Supervisor (Accommodation)

Supervises and supports the daily operations of the front desk at an accommodation establishment.

Front office managers (Hotel) are excluded from this occupation. Front office managers (Hotel) are included in Occupation 161131 Accommodation Service Manager.

Alternative title

  • Guest Services Supervisor

Skill level: 3

Main tasks

  • Ensures that the front office team is well-prepared, adequately staffed and meets service standards
  • Assigns tasks and responsibilities to accommodation service workers and maintains attendance records and rosters
  • Assists in managing guest check-ins, check-outs and enquiries
  • Assists with resolving any guest issues or special requests
  • Collaborates with the front office manager to optimise room occupancy and assign rooms based on preferences and availability
  • Trains and mentors front desk staff with ongoing coaching and feedback, to improve their skills and knowledge
  • May perform front office and accommodation reception duties

Gaming Supervisor

Occupation

471534 Gaming Supervisor

Supervises the daily operations of gaming activities at a casino, hotel or club.

Gaming managers are excluded from this occupation. Gaming managers are included in Occupation 161531 Licensed Club Manager.

Specialisation

  • Casino Gaming Inspector

Skill level: 3

Main tasks

  • Supervises the gaming activities of an establishment and ensures rules and regulations are adhered to
  • Supervises and supports the scheduling and rostering of staff
  • Ensures that gaming activities run smoothly
  • Monitors and reports suspicious or illegal activities to the appropriate authorities
  • Monitors cash drops to cashiers
  • Verifies cash and colour chip change involving larger amounts to ensure correctness
  • Observes and responds to incidents and settles disputes
  • Trains and mentors Gaming Attendants, Dealers and Croupiers to improve their skills and knowledge
  • May check playing cards, roulette wheels and dice to confirm validity

Housekeeping Supervisor

Occupation

471535 Housekeeping Supervisor

Supervises the daily operations of a team of Commercial Housekeepers.

Executive housekeepers are excluded from this occupation. Executive housekeepers are included in Occupation 161131 Accommodation Service Manager.

Skill level: 3

Main tasks

  • Allocates rooms and duties to an accommodation housekeeping team
  • Coordinates the housekeeping workforce to meet daily deadlines
  • Ensures suites are turned around as quickly and efficiently as possible
  • Upholds accommodation's cleanliness standards, and conducts daily inspections for assigned rooms
  • Trains and mentors the housekeeping team
  • Works with the executive housekeeper to maintain a high standard of appearance of suites, public areas and back of house

Sommeliers and Waiters

Unit Group

4716 Sommeliers and Waiters

Serve food and beverages in hotels, restaurants, clubs or dining establishments, and provide advice on the matching of wine and other alcoholic beverages with food menu items.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

Sommelier

Occupation

471631 Sommelier

Advises customers and businesses on the matching of wine and other alcoholic beverages with food menu items.

Skill level: 3

Main tasks

  • Curates and updates the wine list for the establishment
  • Provides guidance to Chefs and kitchen staff on pairing wines and other alcoholic beverages with menu items
  • Decants, presents and pours wines for customers
  • Collaborates with vendors and suppliers on the procurement of specific beverages
  • Keeps up to date on wines and other beverage releases and seasonal trends
  • Tastes and evaluates new wines ensuring they meet the appropriate standards
  • Trains front of house staff to ensure customers are recommended wines and other alcoholic beverages that match with food menu items

Waiter

Occupation

471632 Waiter

Serves food and beverages in a hotel, restaurant, club or dining establishment.

Alternative title

  • Food and Beverage Attendant

Specialisation

  • Fine Dining Waiter

Skill level: 4

Main tasks

  • Sets up tables and arranges seating for customers
  • Takes orders from customers for food and beverages
  • Provides recommendations and suggestions to customers regarding menu items
  • Clears tables and ensures the dining area is clean and presentable
  • Handles customer enquiries and resolves issues or complaints
  • Takes payment from customers
  • Stocks and replenishes supplies and inventory as needed
  • Follows health and safety regulations and maintains a clean and hygienic work environment

Other Hospitality Workers

Unit Group

4719 Other Hospitality Workers

This unit group covers Hospitality Workers not elsewhere classified. It includes Bar Usefuls, Doorpersons and Porters.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 5: AQF Certificate I, or compulsory secondary education

Bar Useful

Occupation

471931 Bar Useful

Cleans and maintains public areas in a bar, club or dining establishment by collecting and returning dishes, cutlery and glasses to the kitchen or bar, wiping tables, bars and spillages, and emptying bins and ashtrays.

Alternative titles

  • Bar Back
  • Glassie

Skill level: 5

Main tasks

  • Collects used dishes, cutlery and glasses, and returns them to the kitchen or bar
  • Clears bottles, wipes tables, bars and spillages, and empties bins and ashtrays to maintain a clean environment
  • Assists in setting up tables for customers
  • Restocks supplies such as napkins, straws and condiments
  • May assist in maintaining cleanliness of restrooms and other public areas

Doorperson or Porter

Occupation

471932 Doorperson or Porter

Assists guests in an accommodation establishment or passengers in a transport terminal by attending to and carrying luggage, welcoming and escorting guests, and attending to their general needs on arrival and departure.

Specialisation

  • Bell Attendant

Skill level: 5

Main tasks

  • Welcomes guests or passengers and provides assistance with their luggage
  • Escorts guests or passengers to their rooms or designated areas
  • Provides information and assistance to guests or passengers regarding the accommodation establishment or transport terminal
  • Assists guests or passengers with check-in and check-out procedures
  • Handles and stores luggage in a secure and organised manner
  • Responds to guest or passenger enquiries and resolves any issues or complaints

Hospitality Workers nec

Occupation

471999 Hospitality Workers nec

This occupation group covers Hospitality Workers not elsewhere classified.

Skill level: 5

Occupations in this group include:

  • Cellar Hand (Hotel)
  • Concierge (Hospitality)
  • Hospitality All Rounder
  • Wardrobe Attendant