Latest release
Unit Group

3142 ICT Customer Support Officers

OSCA - Occupation Standard Classification for Australia
Reference period
2024, Version 1.0

3142 ICT Customer Support Officers

Provide support, education and guidance in the deployment and maintenance of computer infrastructure and software, and the diagnosis and resolution of technical problems and issues.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
Occupation

314231 ICT Customer Support Officer

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and software, and the diagnosis and resolution of technical problems and issues.

Alternative titles

  • ICT Help Desk Officer
  • ICT Service Desk Analyst

Specialisation

  • Network Support Technician

Skill level: 2

Main tasks

  • Supports customers in resolving technical incidents with computer hardware and software
  • Installs and deploys software to meet customer needs
  • Diagnoses, troubleshoots and resolves connectivity issues
  • Provides basic user training on computer hardware and software