ICT Customer Support Officers are excluded from this unit group. ICT Customer Support Officers are included in Occupation 314231 ICT Customer Support Officer.

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

• Installs and configures ICT hardware, including desktop, laptop and smart devices
• Tests, troubleshoots and repairs desktop, laptop and smart devices
• Diagnoses, troubleshoots and repairs peripheral ICT equipment such as terminals, printers and network hardware
• Installs and maintains networks, servers and network equipment

• Installs and configures radio and communication systems
• Operates, upgrades and maintains radio communications technical instruments, infrastructure, devices, network systems and field equipment
• Diagnoses and troubleshoots malfunctions in radio and communication systems
• Repairs or replaces faulty components in radio and communication systems
• Tests, analyses performance data, validates and calibrates radio and communication equipment to ensure proper functioning
• Monitors and analyses radio frequency signals to identify and resolve interference issues

• Plans and designs telecommunications networks and associated equipment
• Commissions and monitors the installation of telecommunications networks and equipment
• Provides technical advice and information to clients and colleagues
• Identifies complex problems in telecommunications networks and equipment
• Initiates action to resolve complex problems in telecommunications networks and equipment
• Tests and evaluates the performance of telecommunications networks and equipment

• Telecommunications Network Planner

• Conducts surveys and studies to assess the current state of the telecommunications network infrastructure
• Monitors the overall reliability, capacity and performance of the network
• Analyses data and identifies areas for improvement and expansion in the network
• Formulates strategies and plans for the enhancement of customer access telecommunications network infrastructure
• Creates detailed plans, cost estimates and budget proposals for network infrastructure projects
• Collaborates with engineers and technicians to plan, design and implement network infrastructure projects
• Coordinates with local authorities and utility companies to obtain necessary permits and approvals
• Monitors the progress of network infrastructure projects against the specified time and budget
• May troubleshoot equipment or systems issues as appropriate

• Monitors and optimises the performance of telecommunications networks
• Diagnoses and repairs faults in telecommunications networks
• Selects and installs telecommunications equipment
• Conducts tests and measurements on telecommunications equipment and networks

• Webmaster

• Installs, configures and maintains web servers and related software
• Implements website security measures such as firewalls, antivirus software and secure sockets layer certificates
• Monitors website traffic and performance, and identifies and troubleshoots issues that affect performance
• Ensures backup and disaster recovery plans are in place to protect websites and web applications from data loss and downtime
• Installs and configures website software, such as content management systems and web analytics tools

• Applications Packager
• Data Centre Technician
• Information Systems Technician (Defence)
• Provisioning Officer

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

• ICT Help Desk Officer
• ICT Service Desk Analyst

• Network Support Technician

• Supports customers in resolving technical incidents with computer hardware and software
• Installs and deploys software to meet customer needs
• Diagnoses, troubleshoots and resolves connectivity issues
• Provides basic user training on computer hardware and software