The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

• Bank Manager
• Credit Union Manager

• Develops and implements business plans, budgets, policies and procedures
• Oversees operational functions and provides solutions to operational issues
• Implements displays, and promotes branch functions and business development
• Manages product offerings and client applications
• Deals with customer enquiries to provide quotes and advice, and handle complaints
• Ensures that funds balance at the close of business
• Oversees preparation of financial reporting and branch progress reports

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

• Contributes to the planning and review of office services and standards
• Allocates human resources, space and equipment
• Assigns work and monitors work performance of staff
• Manages office records and accounts
• Ensures office equipment and supplies are maintained
• Ensures office compliance with work health and safety regulations
• Ensures work complies with relevant government legislation, policies and procedures
• Coordinates personnel activities such as hiring, promotions, performance management, payroll, training and supervision

• Payroll Administration Manager

• Develops systems to process payroll account transactions such as salaries, benefits, garnishments, deductions, taxes and third-party payments
• Oversees processing of payroll changes such as new hires, terminations, raises and system upgrades
• Coordinates timekeeping and payroll systems
• Ensures compliance with relevant laws and internal policies
• Supervises and coaches Payroll Officers and assistants

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

• Chiropractic Practice Manager
• Dental Practice Manager
• Medical Practice Manager
• Physiotherapy Practice Manager

• Manages and coordinates the rosters and activities of practice personnel to ensure the practice operates smoothly on a daily basis
• Manages national health scheme payments, claims, private billings, debt collection and banking
• Implements quality improvement initiatives to enhance the delivery of health care services
• Implements and manages administrative systems, technology infrastructure, policies and procedures for the health practice
• May develop and implement marketing strategies to promote the practice and attract new patients

Legal Secretaries are excluded from this occupation. Legal Secretaries are included in Occupation 521235 Legal Secretary.

• Assigns tasks and responsibilities to legal support team members based on their skill and workload
• Monitors performance of legal practice staff and provides feedback and training
• Oversees the legal case loads and assignments of Legal Professionals, paralegals and administrative support staff, ensuring deadlines are met
• Develops and implements policies and procedures to ensure compliance with industry specific regulations and best practices
• Develops and maintains communication processes to ensure clients are provided updates on their relevant cases
• Maintains the confidentiality and data security standards for client information and sensitive legal documentation
• Reviews and maintains legal documentation

• Oversees the tasks and responsibilities of the veterinary team, including Veterinarians, veterinary technicians and other support staff
• Monitors performance of veterinary practice staff and provides feedback and training
• Ensures medical staff, protocols and standards of care adhere to licensing and registration requirements
• Monitors and maintains the storage and inventory of medical supplies and medications in accordance with regulatory requirements
• Coordinates the maintenance and repairs of medical equipment to meet functionality and safety standards

• Accounting Practice Manager
• Advertising Agency Manager
• Architectural Practice Manager
• IT Practice Manager
• Studio Manager (Graphic Design or Photography)

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

Registration or licensing is required.

• Real Estate Agency Licensee

• Develops and implements business strategies, budgets, policies and procedures for the agency
• Oversees day-to-day operations, including property sales, leasing and property management
• Manages and supervises Real Estate Agents and support staff
• Establishes and maintains client relationships, including property owners, buyers and tenants
• Sets sales targets and monitors performance
• Prepares and presents reports to stakeholders, including property owners and governing bodies
• Negotiates and finalises contracts and agreements with clients and other parties