The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

• Bank Manager
• Credit Union Manager

• Develops and implements business plans, budgets, policies and procedures
• Oversees operational functions and provides solutions to operational issues
• Implements displays, and promotes branch functions and business development
• Manages product offerings and client applications
• Deals with customer enquiries to provide quotes and advice, and handle complaints
• Ensures that funds balance at the close of business
• Oversees preparation of financial reporting and branch progress reports

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

• Contributes to the planning and review of office services and standards
• Allocates human resources, space and equipment
• Assigns work and monitors work performance of staff
• Manages office records and accounts
• Ensures office equipment and supplies are maintained
• Ensures office compliance with work health and safety regulations
• Ensures work complies with relevant government legislation, policies and procedures
• Coordinates personnel activities such as hiring, promotions, performance management, payroll, training and supervision

• Payroll Administration Manager

• Develops systems to process payroll account transactions such as salaries, benefits, garnishments, deductions, taxes and third-party payments
• Oversees processing of payroll changes such as new hires, terminations, raises and system upgrades
• Coordinates timekeeping and payroll systems
• Ensures compliance with relevant laws and internal policies
• Supervises and coaches Payroll Officers and assistants

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

• Chiropractic Practice Manager
• Dental Practice Manager
• Medical Practice Manager
• Physiotherapy Practice Manager

• Manages and coordinates the rosters and activities of practice personnel to ensure the practice operates smoothly on a daily basis
• Manages national health scheme payments, claims, private billings, debt collection and banking
• Implements quality improvement initiatives to enhance the delivery of health care services
• Implements and manages administrative systems, technology infrastructure, policies and procedures for the health practice
• May develop and implement marketing strategies to promote the practice and attract new patients

Legal Secretaries are excluded from this occupation. Legal Secretaries are included in Occupation 521235 Legal Secretary.

• Assigns tasks and responsibilities to legal support team members based on their skill and workload
• Monitors performance of legal practice staff and provides feedback and training
• Oversees the legal case loads and assignments of Legal Professionals, paralegals and administrative support staff, ensuring deadlines are met
• Develops and implements policies and procedures to ensure compliance with industry specific regulations and best practices
• Develops and maintains communication processes to ensure clients are provided updates on their relevant cases
• Maintains the confidentiality and data security standards for client information and sensitive legal documentation
• Reviews and maintains legal documentation

• Oversees the tasks and responsibilities of the veterinary team, including Veterinarians, veterinary technicians and other support staff
• Monitors performance of veterinary practice staff and provides feedback and training
• Ensures medical staff, protocols and standards of care adhere to licensing and registration requirements
• Monitors and maintains the storage and inventory of medical supplies and medications in accordance with regulatory requirements
• Coordinates the maintenance and repairs of medical equipment to meet functionality and safety standards

• Accounting Practice Manager
• Advertising Agency Manager
• Architectural Practice Manager
• IT Practice Manager
• Studio Manager (Graphic Design or Photography)

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

Registration or licensing is required.

• Real Estate Agency Licensee

• Develops and implements business strategies, budgets, policies and procedures for the agency
• Oversees day-to-day operations, including property sales, leasing and property management
• Manages and supervises Real Estate Agents and support staff
• Establishes and maintains client relationships, including property owners, buyers and tenants
• Sets sales targets and monitors performance
• Prepares and presents reports to stakeholders, including property owners and governing bodies
• Negotiates and finalises contracts and agreements with clients and other parties

Hospitality, Tourism and Venue Managers and Retail Managers are excluded from this minor group. Hospitality, Tourism and Venue Managers are included in Minor Group 161 Hospitality, Tourism and Venue Managers. Retail Managers are included in Minor Group 162 Retail Managers.

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

• Manages teams of Call or Contact Centre Operators
• Oversees performance and development of call or contact centre team members
• Monitors and evaluates call or contact centre performance metrics, including sales rates, costs and customer service quality
• Implements improvements based on data analysis
• Reports on business activities, workforce planning and budgeting within the call or contact centre
• Liaises with sales, service and supplier agents, and maintains related databases
• Develops and reviews call or contact centre polices, programs and procedures

• Client Service Manager
• Service Manager

• Develops and reviews policies, programs and procedures concerning customer relations and goods and services provided
• Manages and trains staff providing customer services
• Plans and implements after-sales services to handle complaints, refund requests and other feedback
• Liaises with other organisational units, service agents and customers to identify and respond to customer expectations

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

• Event Coordinator

• Conference Manager
• Event Planner
• Exhibition Organiser
• Production Manager (Corporate Hospitality)
• Wedding Coordinator

• Responds to enquiries concerning services provided and costs for room and equipment hire, catering and related services
• Meets with clients to discuss their needs and outlines package options to meet these needs
• Arranges and coordinates services such as conference facilities, catering, signage, displays, audio-visual equipment, accommodation, transport and social events, for participants
• Organises registration of participants, prepares programs and promotional material, and publicises events
• Negotiates the type and costs of services to be provided within budget
• Hires, trains and supervises support staff required for events
• Monitors events as they take place and resolves issues if they arise

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

• Building Manager

• Hotel Maintenance Manager
• Shopping Centre Manager

• Plans, organises, coordinates and oversees the administrative, operational and strategic planning activities of a facility
• Coordinates the implementation of repairs, maintenance and renovations of a facility
• Manages facility budgets and financial resources, and reports on operating expenses and income
• Manages and oversees the hiring of support staff
• Manages contracts and service agreements with external vendors for facility maintenance and services
• Monitors and evaluates the performance of facility management programs and services
• Ensures compliance with health and safety regulations and standards
• Develops and implements emergency response plans and procedures

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

Registration or licensing may be required.

• Plans and coordinates the daily operations of a hair or beauty salon
• Manages salon budget, and develops and implements strategies to attract and retain clients
• Manages and supervises salon staff, including hiring, training and scheduling
• Oversees the provision of hair or beauty services to clients
• Monitors and maintains inventory of salon supplies and products
• Collaborates with suppliers and vendors to source salon products and equipment

Registration or licensing may be required.

• Day Spa Manager
• Tattoo Studio Manager

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

Registration or licensing may be required.

Transport Company Managers are excluded from this occupation. Transport Company Managers are included in Occupation 172533 Transport Company Manager.

• Determines vehicle requirements
• Sources and negotiates the purchase or lease of vehicles
• Coordinates the sale or disposal of vehicles
• Manages a fleet of vehicles, ensuring they are properly maintained and serviced
• Monitors and controls vehicle usage and costs
• Provides advice and guidance to rental agencies and leasing companies on vehicle selection and acquisition
• Manages and maintains records related to vehicle transactions
• Conducts market research to identify trends in the vehicle rental and leasing industry

• Ensures the safe and efficient daily operations of a railway station
• Reports failures and delays, and takes appropriate action to ensure customers have access to timely, concise and accurate information
• Coordinates and supervises railway station staff, including rostering and training
• Monitors and oversees the maintenance of railway station facilities including platforms, waiting areas and ticketing systems
• Conducts regular inspections of railway station facilities and equipment to identify maintenance needs, and organises repairs as required
• Handles customer enquiries, incidents, complaints and requests for assistance
• Prepares reports on railway station performance, including passenger numbers, revenue and service disruptions

Registration or licensing may be required.

Fleet Managers are excluded from this occupation. Fleet Managers are included in Occupation 172531 Fleet Manager.

• Bus Company Manager
• Car Rental Agency Manager

• Plans and coordinates the transportation of goods and passengers
• Develops and implements operational policies and procedures for the transport company
• Negotiates contracts with clients and suppliers
• Manages the scheduling and allocation of vehicles and drivers
• Manages and supervises the activities of drivers and other staff, ensuring compliance with road safety regulations and legislation
• Oversees the maintenance and repair of vehicles in the fleet
• Monitors and analyses the financial performance of the transport company

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

• Manages the day-to-day operations of a boarding kennel or cattery
• Ensures the facility is clean, safe and well-maintained
• Receives and checks-in animals, ensuring all necessary documentation is completed
• Provides food, water and exercise for animals according to their specific needs
• Administers medications and treatments as required
• Monitors the health and behaviour of animals and seeks veterinary care when necessary
• Provides care and attention to animals to ensure their wellbeing
• Maintains records of animals' stays, including feeding schedules, medications and special instructions
• Handles customer enquiries, bookings and payments
• Oversees the hiring, training and supervision of staff

• Manages the stock, quality and maintenance of equipment for hire
• Ensures compliance with safety regulations and industry standards
• Negotiates equipment hire agreements with clients
• Sources equipment and parts from vendors
• Oversees the selection, training and performance of staff

• Plans, directs and coordinates the organisation, its administration, and the operation of the establishment
• Manages tenancy agreements and notices in line with state regulations, and handles new resident induction
• Maintains standards according to hygiene, safety and other relevant regulations
• Engages and trains staff, and establishes and maintains standards of staff performance and services to residents
• Plans budgets and authorises expenditure
• Liaises with resident committees and manages resident enquiries
• May manage village transport, social clubs, restaurants, sports facilities and other recreational amenities

Registration or licensing may be required.

Chief Information Security Officers, Cyber Security Operations Coordinators and ICT security project managers are excluded from this occupation. Chief Information Security Officers are included in Occupation 113132 Chief Information Security Officer. Cyber Security Operations Coordinators are included in Occupation 271136 Cyber Security Operations Coordinator. ICT security project managers are included in Occupation 113232 ICT Project Manager.

• Develops and implements security policies, procedures and strategies for an organisation
• Plans, manages and coordinates security activities to safeguard employees and the assets and properties of an organisation
• Implements strategies to identify, investigate and resolve security breaches
• Analyses and evaluates security operations to identify risks and improve existing procedures
• Assesses security risks, such as bomb threats, unauthorised entry and fire, and plans incident responses to mitigate the potential consequences of those risks
• Communicates security status, updates and problems using established protocols

Registration or licensing may be required.

• Landscaping Services Manager
• Laundromat Operator
• Marina Manager
• Mining Camp Manager
• Plumbing Services Manager
• Recycling Centre Manager
• Self-Storage Manager
• Waste Depot Manager