1619 Other Hospitality, Tourism and Venue Managers
1619 Other Hospitality, Tourism and Venue Managers
This unit group covers Hospitality, Tourism and Venue Managers not elsewhere classified. It includes Caravan Park and Camping Ground Managers, Hosted Accommodation Operators and Travel Agency Managers.
OSCA skill level
The occupations in this unit group have a skill level corresponding to the qualifications and experience below.
- Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
161931 Caravan Park and Camping Ground Manager
Organises and controls the operations of a caravan park and camping ground to provide accommodation and leisure services.
Registration or licensing may be required.
Skill level: 2
Main tasks
- Plans and coordinates the day-to-day operations of a caravan park and camping ground
- Ensures a park's facilities and grounds are well-maintained and clean
- Oversees the allocation of sites and facilities to guests
- Manages reservations and bookings, including check-in and check-out procedures
- Handles customer enquiries, complaints and requests
- Implements and enforces park rules and regulations
- Monitors and maintains financial records, including revenue and expenses
- Develops and implements marketing strategies to attract new guests
- Manages and supervises staff, including hiring, training and performance evaluation
161932 Hosted Accommodation Operator
Organises and controls the operations of a private dwelling to provide highly personalised accommodation and leisure services for guests.
Registration or licensing may be required.
Alternative title
- Bed and Breakfast Operator
Skill level: 2
Main tasks
- Manages and coordinates the daily operations of a hosted accommodation dwelling
- Receives and processes reservations and bookings from guests
- Ensures the accommodation is clean, well-maintained and properly stocked
- Provides information to guests on local attractions
- Handles guest enquiries and resolves issues in a timely and satisfactory manner
- Maintains financial records and manages budgets
- Promotes the hosted accommodation dwelling
- May greet and check-in guests
161933 Travel Agency Manager
Organises and controls the operations of a travel agency.
Registration or licensing may be required.
Skill level: 2
Main tasks
- Manages and oversees daily operations of a travel agency
- Manages financial aspects of a travel agency, including budgeting, invoicing and financial reporting
- Establishes and maintains relationships with suppliers such as airlines, hotels and tour operators
- Negotiates contracts and agreements with suppliers to ensure competitive pricing
- Provides travel advice and assistance to clients, including booking flights, accommodation and tours
- Implements marketing activities to attract customers to the business
- Resolves customer complaints and queries
- Monitors and evaluates the performance of staff, and provides feedback, training and guidance
161999 Hospitality, Tourism and Venue Managers nec
This occupation group covers Hospitality, Tourism and Venue Managers not elsewhere classified.
Registration or licensing may be required.
Skill level: 2
Occupations in this group include:
- Backpackers Manager
- Cruise Director
- Hostel Manager
- Reception Centre Manager
- Ski Lodge Manager
- Tour Operator