1132 ICT Managers
1132 ICT Managers
Plan, organise, direct, control and coordinate ICT projects, service delivery, systems and infrastructure within organisations.
OSCA skill level
The occupations in this unit group have a skill level corresponding to the qualifications and experience below.
- Skill Level 1: Bachelor Degree, higher qualification, or at least five years of relevant experience
113231 ICT Operations Manager
Oversees daily operations of ICT systems and infrastructure in an organisation. Ensures the availability and reliability of servers, networks, hardware and software systems, optimises performance, and coordinates ICT maintenance and upgrades.
Alternative titles
- Application Support Manager
- ICT Support Manager
Skill level: 1
Main tasks
- Oversees the design, implementation and maintenance of ICT infrastructure to ensure optimal performance and reliability
- Develops and enforces ICT policies, procedures and standards for efficient operations
- Monitors and analyses system performance, and recommends and implements enhancements as required
- Implements disaster recovery and business continuity plans to ensure that critical ICT systems can be quickly restored in case of a disaster or system failure
113232 ICT Project Manager
Plans, organises, directs, controls and coordinates quality accredited ICT projects. Accountable for day-to-day operations of resourcing, scheduling, prioritisation and task coordination, and meeting project milestones, objectives and deliverables within agreed timeframes and budgets.
Alternative title
- ICT Program Manager
Specialisation
- ICT Security Project Manager
Skill level: 1
Main tasks
- Manages the entire lifecycle of ICT projects, including initiation, planning, execution, monitoring and closure
- Manages the selection, implementation and integration of new technology solutions into ICT projects
- Creates detailed project plans to outline deliverables, timelines, resource allocation and budgeting specific to ICT projects
- Identifies, analyses and manages risks associated with ICT projects to ensure smooth execution and delivery
- Implements and maintains quality assurance processes to ensure that ICT projects meet specified standards and requirements
- Manages multidisciplinary teams of various ICT professionals to ensure efficient project execution
113233 ICT Service Delivery Manager
Manages and coordinates the effective delivery of ICT services within an organisation in accordance with predefined service level agreements.
Alternative titles
- ICT Service Manager
- ICT Service Owner
Specialisation
- ICT Service Desk Manager
Skill level: 1
Main tasks
- Manages end-to-end ICT service delivery, ensuring adherence to agreed service levels and customer satisfaction
- Develops and oversees an effective communication infrastructure for incident management response and resolution
- Monitors service metrics to ensure performance and quality standards
- May manage relationships with external vendors, negotiate contracts and monitor services
113299 ICT Managers nec
This occupation group covers ICT Managers not elsewhere classified.
Skill level: 1
Occupations in this group include:
- Digital Product Owner
- ICT Architecture Manager
- ICT Business Intelligence Manager