Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Registration or licensing may be required.

• taking bets and debiting credit accounts and bank accounts electronically, and receiving cash
• recording and entering bets electronically and in transaction ledgers
• issuing tickets and preparing summaries of transactions
• monitoring amounts of money placed on race entrants
• checking details and numbers on winning betting tickets against those in betting ledgers and electronic records, and paying out money on winning tickets
• verifying the identity and account balances of betting agency customers
• answering betting inquiries over the telephone, via email and in person
• may work in a call centre

• 561111 Betting Agency Counter Clerk
• 561112 Bookmaker's Clerk
• 561113 Telephone Betting Clerk
• 561199 Betting Clerks nec

Records and processes customer bets, payments and payouts over the counter at a betting agency for horse and dog racing, and other sports and events.

Skill Level: 5

Alternative Title:

• Penciller

Assists Bookmakers to provide oncourse betting services at race meetings. Registration or licensing is required.

This occupation is illegal in New Zealand.

Skill Level: 5

Records and processes customer bets and account details over the telephone for horse and dog racing, and other sports events. May work in a call centre.

Skill Level: 5

This occupation group covers Betting Clerks not elsewhere classified.

Skill Level: 5

Occupations in this group include:

• Keno Terminal Operator

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• sorting and sequencing items for delivery
• delivering mail, parcels, documents and other items to customers' premises and mailboxes
• receiving orders for deliveries from customers
• collecting signatures and charges for cash-on-delivery orders
• issuing and collecting receipts for pick-up and delivery items
• keeping records of items received and delivered
• maintaining walk books, directories, mail counts, equipment maintenance logs and other delivery records
• loading and unloading mail conveyances and internal mail handling equipment
• assisting with receipting inward mail, checking wrongly addressed, missorted, undelivered and redirected mail, and processing freepost and underpaid mail

• 561211 Courier
• 561212 Postal Delivery Officer

Delivers goods, documents, messages, samples, x-rays and test results.

Skill Level: 5

Specialisations:

• Bicycle Courier
• Motorbike Courier
• Parcel Contractor
• Rural Mail Contractor

Alternative Title:

• Postie

Delivers mail on foot, by bicycle or by motorised transport over allocated delivery rounds.

Skill Level: 5

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• sorting information and documents for filing according to database and record management system protocols
• classifying and coding documents for inclusion in database and record management systems
• updating and modifying records
• filing information and documents in database and record management systems
• identifying and retrieving information and documents for users
• recording file and document movements
• labelling storage locations, and assembling and labelling new files
• removing inactive and dead files

• 561311 Filing or Registry Clerk

Alternative Title:

• Records Clerk

Processes and handles information and documents to maintain access to and security of database and record management systems.

Skill Level: 5

Specialisation:

• Medical Record Clerk

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• receiving and checking incoming mail and mail bags
• assisting with the verification of registered and special articles
• operating mail processing equipment such as letter preparation lines, letter indexing and sorting equipment
• performing manual sorting duties and preparing documentation for despatching mail
• processing underpaid mail, bulk mail lodgements, express mail and other mail services
• operating letter indexing and sorting machines, multi-line optical character machines and bar-coding equipment
• investigating complaints regarding lost items

• 561411 Mail Clerk
• 561412 Postal Sorting Officer

Alternative Title:

• Mail Officer

Collects, sorts and despatches mail within an organisation.

Skill Level: 5

Receives, sorts and despatches mail in a post office or postal sorting centre.

Skill Level: 5

Specialisation:

• Parcel Post Officer

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• contacting people face-to-face and via the telephone to conduct surveys
• recording answers to survey questions manually and electronically
• recording the distribution of questionnaires
• collecting questionnaires and returning them to supervisors
• scanning questionnaires to ensure that important questions have been answered
• may interview people at random in crowds and on the street
• may provide self-completion questionnaires
• may encode responses and check their consistency
• may work in a call centre

• 561511 Survey Interviewer

Alternative Title:

• Interviewer

Interviews people and records their responses to survey and market research questions on a range of topics. May work in a call centre.

Skill Level: 5

Specialisation:

• Market Research Interviewer

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
• responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
• investigating operating system problems and informing maintenance services
• alerting emergency services when required
• recording details and determining charges for designated types of calls
• may monitor the efficiency of systems and maintain service sampling records

• 561611 Switchboard Operator

Alternative Title:

• Telephone Operator

Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Skill Level: 5

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• 561911 Classified Advertising Clerk
• 561912 Meter Reader
• 561913 Parking Inspector
• 561999 Clerical and Office Support Workers nec

Receives and records advertising copy for publication and broadcasting.

Skill Level: 5

Reads electric, gas or water meters, records usage, inspects meters and connections for defects and damage, and reports irregularities.

Skill Level: 5

Patrols assigned areas and issues parking infringement notices to owners of vehicles that are illegally parked.

Skill Level: 5

This occupation group covers Clerical and Office Support Workers not elsewhere classified.

Skill Level: 5

Occupations in this group include:

• Cash Processor
• Media Monitor