Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• coordinating activities to ensure that objectives of the organisation and office are met
• liaising with professionals, owners, other departments and personnel to ensure that goals are met
• advising senior management on matters requiring attention and implementing their decisions
• managing paperwork, records and information associated with undertaking projects and running offices and practices
• responding to inquiries concerning programs and services
• setting, reviewing and controlling office functions

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• negotiating, developing and reviewing contracts, programs, projects and services
• responding to inquiries and resolving problems concerning contracts, programs, projects, services provided, and persons affected
• managing paperwork associated with contracts, programs, projects and services provided
• working with Project Managers, Architects, Engineering Professionals, owners and others to ensure that goals are met
• advising senior management on matters requiring attention and implementing their decisions
• overseeing work by contractors and reporting on variations to work orders
• preparing and reviewing submissions and reports concerning the organisation's activities
• collecting and analysing data associated with projects undertaken, and reporting on project outcomes
• reviewing and arranging new office accommodation

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• developing, reviewing and negotiating variations to contracts, programs, projects and services
• responding to inquiries and resolving problems concerning contracts, programs, projects, services provided, and persons affected
• managing paperwork associated with contracts, programs, projects and services provided
• working with Project Managers, Architects, Engineering Professionals, owners and others to ensure that goals are met
• advising senior management on matters requiring attention and implementing their decisions
• overseeing work by contractors and reporting on variations to work orders
• preparing and reviewing submissions and reports concerning the organisation's activities
• collecting and analysing data associated with projects undertaken, and reporting on project outcomes
• reviewing and arranging new office accommodation

• 511111 Contract Administrator
• 511112 Program or Project Administrator

Alternative Title:

• Contract Officer

Prepares, interprets, maintains, reviews and negotiates variations to contracts on behalf of an organisation.

Skill Level: 2

Alternative Title:

• Project Coordinator

Plans and undertakes administration of organisational programs, special projects and support services.

Skill Level: 2

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• contributing to the planning and review of office services, and setting priorities and office service standards
• allocating human resources, space and equipment
• assigning work to and monitoring work performance of staff
• managing records and accounts of the office
• liaising with Professionals to coordinate office business and to facilitate resolution of problems
• ensuring office equipment and supplies are maintained
• ensuring compliance with occupational health and safety regulations
• ensuring work complies with relevant government legislation, policies and procedures
• coordinating personnel activities such as hiring, promotions, performance appraisals, payroll, training and supervision

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• contributing to the planning and review of office services, and setting priorities and office service standards
• allocating human resources, space and equipment
• assigning work to and monitoring work performance of staff
• managing records and accounts of the office
• liaising with Professionals to coordinate office business and to facilitate resolution of problems
• ensuring office equipment and supplies are maintained
• ensuring compliance with occupational health and safety regulations
• ensuring work complies with relevant government legislation, policies and procedures
• coordinating personnel activities such as hiring, promotions, performance management, payroll, training and supervision

• 512111 Office Manager

Organises and controls the functions and resources of an office such as administrative systems and office personnel.

Skill Level: 2

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advance Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• contributing to the planning and review of office services, and setting priorities and office service standards
• allocating human resources, space and equipment
• assigning work to and monitoring work performance of staff
• managing records and accounts of the practice
• liaising with Professionals to coordinate practice business and to facilitate resolution of problems
• ensuring office equipment and supplies are maintained
• ensuring compliance with occupational health and safety regulations
• ensuring work complies with relevant government legislation, policies and procedures
• coordinating personnel activities such as hiring, promotions, performance management, payroll, training and supervision

• 512211 Health Practice Manager
• 512299 Practice Managers nec

Organises and controls the functions and resources of a health practice such as administrative systems and practice personnel.

Skill Level: 2

Specialisations:

• Chiropractic Practice Manager
• Dental Practice Manager
• Medical Practice Manager
• Physiotherapy Practice Manager

This occupation group covers Practice Managers not elsewhere classified.

Skill Level: 2

Occupations in this group include:

• Accounting Practice Manager
• Architectural Practice Manager
• Legal Practice Manager
• Veterinary Practice Manager

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• liaising with other staff about a range of matters relating to the organisation's operations
• drafting and preparing documents such as briefing notes, memoranda and correspondence
• maintaining appointment diaries and making travel arrangements
• processing mail, filing correspondence and maintaining records
• answering telephone calls and inquiries
• taking and transcribing dictation of letters and other documents

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• liaising with other staff about a range of matters relating to the organisation's operations
• drafting and preparing documents such as briefing notes, memoranda and correspondence
• maintaining appointment diaries and making travel arrangements
• processing mail, filing correspondence and maintaining records
• answering telephone calls and inquiries
• taking and transcribing dictation of letters and other documents

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• liaising with other staff on matters relating to the organisation's operations
• researching and preparing reports, briefing notes, memoranda, correspondence and other routine documents
• maintaining confidential files and documents
• attending meetings and acting as secretary as required
• maintaining appointment diaries and making travel arrangements
• processing incoming and outgoing mail, filing correspondence and maintaining records
• screening telephone calls and answering inquiries
• taking and transcribing dictation of letters and other documents
• may supervise other secretarial and clerical staff

521111 Personal Assistant

Performs liaison, coordination and organisational tasks in support of Managers and Professionals.

Skill Level: 2

Medical Secretaries are included in Unit Group 5421 Receptionists, in Occupation 542114 Medical Receptionist.

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• liaising with other staff to arrange meetings, and to gain and provide information
• preparing reports, briefing notes and correspondence, and proofreading work for typographical and grammatical errors
• maintaining appointment diaries and making travel arrangements
• processing incoming and outgoing mail, filing correspondence and maintaining records
• answering telephone calls, responding to inquiries and redirecting callers
• taking and transcribing dictation of letters and other documents
• greeting visitors, ascertaining nature of business and directing visitors to appropriate persons
• may implement management decisions and maintain records of meetings
• may handle bookkeeping and petty cash functions

• 521211 Secretary (General)
• 521212 Legal Secretary

Performs secretarial, clerical and other administrative tasks in support of Managers and Professionals.

Skill Level: 2

Performs secretarial, clerical and other administrative tasks in support of Legal Professionals applying knowledge of legal terminology, procedures and documents.

Skill Level: 2

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• receiving, sorting, opening, classifying, photocopying and filing information
• entering text and data via keyboards for further processing
• retrieving and updating data in storage and keeping records
• preparing reports, letters and similar matter
• transcribing information, and proofreading and correcting copy

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• recording, preparing, sorting, classifying and filing information
• sorting, opening and sending mail
• photocopying and faxing documents
• preparing reports of a routine nature
• recording issue of equipment to staff
• receiving letters and telephone messages
• transcribing information onto computers, and proofreading and correcting copy
• may provide customers with information about services
• may perform receptionist duties

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• recording, preparing, sorting, classifying and filing information
• sorting, opening and sending mail
• photocopying and faxing documents
• preparing reports of a routine nature
• recording issue of equipment to staff
• receiving letters and telephone messages
• transcribing information onto computers, and proofreading and correcting copy
• may provide customers with information about services
• may perform receptionist duties

• 531111 General Clerk

Performs a range of clerical and administrative tasks.

Skill Level: 4

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• entering data and codes required to process information
• retrieving, confirming and updating data in storage and keeping records of data input
• taking verbatim records of proceedings in rapid shorthand using computerised equipment and shorthand-writing machines
• transcribing information recorded in shorthand and on sound recording equipment, and proofreading and correcting copy
• reading portions of transcripts during trials and other proceedings on request of Judges and other officials
• reproducing the spoken word, environmental sounds and song lyrics as captions for television programming, and the deaf and hearing impaired
• preparing reports, letters and similar material for publication and electronic transmission
• sorting outgoing material and preparing documents for transmission

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• entering data and codes required to process information
• retrieving, confirming and updating data in storage and keeping records of data input
• taking verbatim records of proceedings in rapid shorthand using computerised equipment and shorthand-writing machines
• transcribing information recorded in shorthand and on sound recording equipment, and proofreading and correcting copy
• reading portions of transcripts during trials and other proceedings on request of Judges and other officials
• reproducing the spoken word, environmental sounds and song lyrics as captions for television programming, and the deaf and hearing impaired
• preparing reports, letters and similar material for publication and electronic transmission
• sorting outgoing material and preparing documents for transmission

• 532111 Data Entry Operator
• 532112 Machine Shorthand Reporter
• 532113 Word Processing Operator

Alternative Title:

• Data Processing Operator

Operates a keyboard to input and transfer data into a computer for storage, processing and transmission.

Skill Level: 4

Records and reproduces the spoken word in court and parliamentary proceedings, television programming and for the deaf and hearing impaired using handwritten shorthand, stenotype shorthand machines, computer-assisted transcription software and sound recording equipment.

Skill Level: 4

Specialisations:

• Braille Transcriber
• Court Reporter
• Hansard Reporter
• Realtime Reporter
• Stenocaptioner

Alternative Title:

• Typist

Operates a computer to type, edit and generate a variety of documents and reports.

Skill Level: 4

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• answering customer inquiries for information about the organisation and the goods and services it offers
• resolving customer complaints and problems with goods and services provided
• recording information about inquiries and complaints
• greeting and welcoming visitors, and directing them to the appropriate person
• arranging and recording details of appointments
• answering, connecting and transferring telephone calls

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• answering customer inquiries for information about goods and services
• resolving customer complaints and problems with goods and services provided
• recording information about inquiries and complaints
• referring complex inquiries to supervisors
• arranging the despatch of information kits and brochures

The occupation Call or Contact Centre Team Leader has a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)

In New Zealand:

• NZQF Level 4 qualification (ANZSCO Skill Level 3)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

The occupation Call or Contact Centre Operator has a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• answering incoming calls, emails and messages, and assisting customers with their specific inquiries
• identifying requirements and recording information into computer systems
• coaching staff and assisting call centre operators to resolve problems and customer inquiries
• developing rosters and managing staff numbers to meet workflows
• listening to calls conducted by call centre operators and providing performance feedback
• monitoring and timing calls
• creating further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer
• updating databases to reflect changes to the status of customers and prospective customers
• arranging the despatch of goods, information kits and brochures to customers and interested parties
• undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
• issuing invoices and receiving electronic payments for goods and services provided

• 541111 Call or Contact Centre Team Leader
• 541112 Call or Contact Centre Operator

Alternative Titles:

• Call Centre Supervisor
• Contact Centre Supervisor

Oversees and determines work requirements, monitors telephone calls, coaches and allocates duties to Call or Contact Centre Operators.

Skill Level: 3

Specialisations:

• Call or Contact Centre Coach
• Call or Contact Centre Workforce Planner

Answers customer telephone, Internet and email inquiries about goods and services, and promotes the goods and services.

Skill Level: 4

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• answering inquiries about goods and services, and providing information about their availability, location, price and related issues
• responding to inquiries about problems and providing advice, information and assistance
• recording information about inquiries and complaints
• referring complex inquiries to team leaders or expert advisers
• issuing relevant forms, information kits and brochures to interested parties
• accessing and operating computer network systems and communication systems such as public address and paging systems
• may refer inquiries to other sources

• 541211 Information Officer

Responds to personal, written and telephone inquiries and complaints about the organisation's goods and services, provides information and refers people to other sources.

Skill Level: 4

Medical Secretaries are included in this minor group, in Unit Group 5421 Receptionists, in Occupation 542114 Medical Receptionist.

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• greeting and welcoming visitors, and directing them to the appropriate person
• arranging and recording details of appointments
• answering inquiries and providing information on the goods, services and activities of the organisation
• answering, connecting and transferring telephone calls
• receiving and resolving complaints from clients and the public
• receiving and distributing correspondence, facsimile messages and deliveries
• maintaining the reception area
• advising on and arranging reservations and accommodation
• may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying

Medical Secretaries are included in this unit group, in Occupation 542114 Medical Receptionist.

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• greeting and welcoming visitors, and directing them to the appropriate person
• arranging and recording details of appointments
• answering inquiries and providing information on the goods, services and activities of the organisation
• answering, connecting and transferring telephone calls
• receiving and resolving complaints from clients and the public
• receiving and distributing correspondence, facsimile messages and deliveries
• maintaining the reception area
• advising on and arranging reservations and accommodation
• may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying

• 542111 Receptionist (General)
• 542112 Admissions Clerk
• 542113 Hotel or Motel Receptionist
• 542114 Medical Receptionist

Greets clients and visitors, and responds to personal, telephone, email and written inquiries and requests.

Skill Level: 4

Alternative Title:

• Hospital Ward Clerk

Records and processes information required for the admission and discharge of hospital patients and responds to telephone inquiries.

Skill Level: 4

Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.

Skill Level: 4

Greets patients and other clients in a health facility, such as a clinic, practice, centre or surgery, and responds to personal, telephone and written inquiries and requests.

Skill Level: 4

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3); or
• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• processing accounts payable and receivable, and payment of wages and salaries
• keeping financial records, and maintaining, reconciling and balancing accounts
• processing and authorising credit and loan applications, and processing insurance applications and claims
• accepting money deposited by customers and crediting customers' accounts
• maintaining records of securities registrations and transactions
• compiling financial and statistical data, tables, graphs and charts

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3); or
• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• preparing and processing documentation related to accounts payable and receivable, and wages and salaries
• reconciling invoices and despatching payments
• investigating, compiling and preparing reports of operating cost data
• keeping financial records
• maintaining, reconciling and balancing accounts
• processing payments of accounts, and wages and salaries

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• preparing and processing documentation related to accounts payable and receivable
• reconciling invoices and despatching payments
• calculating, analysing and investigating the costs of proposed expenditure, wages and standard costs
• preparing bank reconciliations
• allocating expenditure to specified budget accounts
• summarising expenditure and receipts
• preparing records of standard costs and values for items such as raw materials and packaging supplies
• recording cost variations and contract price movements
• compiling cost data for preparation of operating budgets, and profit and loss calculations
• investigating the costs of proposed expenditures, quotations and estimates
• preparing reports of total costs, inventory adjustments, selling prices and profits
• may work in a call centre

• 551111 Accounts Clerk
• 551112 Cost Clerk

Alternative Title:

• Accounts Payable or Receivable Clerk

Monitors creditor and debtor accounts, and undertakes related routine documentation. May work in a call centre.

Skill Level: 4

Specialisations:

• Audit Clerk
• Investment Accounting Clerk

Calculates and investigates the cost of wages, materials, overheads and other operating expenses.

Skill Level: 4

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)

In New Zealand:

• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• keeping financial records, and maintaining and balancing accounts using manual and computerised systems
• monitoring cash flow and lines of credit
• preparing and producing financial statements, budget and expenditure reports and analyses using account books, ledgers and accounting software packages
• preparing invoices, purchase orders and bank deposits
• reconciling accounts against monthly bank statements
• verifying recorded transactions and reporting irregularities to management
• may be required to prepare forms reporting business tax entitlements and obligations such as the amount of goods and services tax paid and collected

• 551211 Bookkeeper

Maintains and evaluates records of financial transactions in account books and computerised accounting systems.

Skill Level: 3

Specialisation:

• Financial Administration Officer

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• creating files for new employees to record payroll data
• maintaining and updating files for existing employees to record information such as employee contact details, leave taken, overtime, promotions, transfers, tax deductions, health insurance payments and superannuation
• preparing payroll data from time sheets and other payroll and personnel records
• processing payment of wages and salaries
• issuing and recording adjustments to employees' pay
• interpreting industrial awards
• providing information to employees and managers about payroll matters such as tax issues, benefits and deductions
• finalising files and arrangements when employees retire, resign or transfer
• may be involved in maintaining superannuation and other deduction and contribution records

• 551311 Payroll Clerk

Alternative Titles:

• Pay Clerk
• Payroll Officer

Prepares payroll and related records for employee salaries and statutory record-keeping purposes.

Skill Level: 4

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3); or
• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 4 qualification (ANZSCO Skill Level 3); or
• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• answering customer inquiries about bank accounts, credit standing and loans
• receiving deposits of money from and paying withdrawals of money to customers, and crediting and debiting their accounts
• processing and authorising the approval of credit and loan applications
• offering and varying odds on sporting events, and accepting and paying out bets
• processing insurance applications, adjustments to cover and claims against policies
• maintaining records of securities registrations and transactions
• compiling tables, graphs and charts

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)

In New Zealand:

• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• greeting customers, identifying their needs and answering customer inquiries
• ensuring customers' forms are filled in correctly and checking customers' identification
• accepting cash and cheques deposited by customers, verifying records and receipts, and crediting customers' accounts
• paying money to customers according to advice slips, cheques and negotiable documents, and debiting customers' accounts
• providing change, cashing cheques and recording transactions
• opening and closing accounts for customers
• balancing cash and advising supervisors of cash position and discrepancies
• explaining and promoting bank services to customers and referring them to appropriate financial services

• 552111 Bank Worker

Receives deposits and pays out money in a financial or commercial institution, keeps records of transactions, issues receipts and cashes cheques.

Skill Level: 3

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)

In New Zealand:

• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• analysing information about customers and examining references, credit ratings, investment risks, pay slips and other information against predetermined policy standards
• contacting financial and credit institutions to obtain information about customers
• preparing papers setting out conditions of credit and loans, rates of repayment and loan periods, and providing information about customers' standing to financial and credit institutions
• authorising the approval of credit and loan applications and recommending credit and loan conditions and limits
• keeping records of payments, and preparing routine letters requesting payment for overdue accounts and forwarding these for legal action
• answering inquiries concerning credit standing of customers, loan balances and penalties
• may recommend, approve and arrange mortgages
• may work in a call centre

• 552211 Credit or Loans Officer (Aus) / Finance Clerk (NZ)

Alternative Titles:

• Lending Consultant
• Loans Consultant
• Loans Officer

Analyses, evaluates and processes credit and loan applications. May work in a call centre.

Skill Level: 3

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

• obtaining information on the form of competitors by research, attending race trials and liaising with contacts
• offering and varying odds on competitors after considering the type of event, handicaps, weather conditions and odds offered by other Bookmakers
• processing insurance applications, adjustments to insurance cover, standard endorsements and insurance claims
• monitoring balances of accounts and summarising reinsurance to determine outstanding risk
• surveying potential risk exposure
• despatching notices of premiums due and forms concerning conservation and transfer of insurance
• reviewing, checking, verifying and issuing transaction documentation for securities
• claiming accruing dividends and processing dividend payments
• compiling statistics from financial records, survey returns and other data sources, and verifying the authenticity of the material
• operating computers to input, manipulate and output information
• compiling results of calculations into tables, graphs and charts to be used in analysis
• may work in a call centre

• 552311 Bookmaker
• 552312 Insurance Consultant
• 552313 Money Market Clerk
• 552314 Statistical Clerk

Determines risk, offers odds and accepts bets on the outcome of racing and other events. Registration or licensing is required.

This occupation is illegal in New Zealand.

Skill Level: 4

Alternative Title:

• Insurance Clerk

Prepares and checks documentation associated with insurance. May work in a call centre.

Skill Level: 4

Specialisations:

• Health Insurance Assessor
• Superannuation Clerk

Alternative Titles:

• Scrip Clerk (Stockbroking)
• Securities Clerk

Processes documentation and maintains records of securities transactions and registrations.

Skill Level: 4

Compiles data and undertakes statistical and actuarial computations.

Skill Level: 4

Specialisation:

• Actuarial Clerk

Most occupations in this sub-major group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• recording and entering bets, debiting credit and bank accounts electronically, and receiving cash
• sorting documents, mail and parcels, and delivering items to customers
• recording and updating information in record management systems
• interviewing people in surveys and market research to obtain information and their attitudes
• connecting, holding and transferring telephone calls, and providing telephone service information
• receiving advertising copy and entering text and other details
• reading meters

Most occupations in this minor group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• recording and entering bets, debiting credit and bank accounts electronically, and receiving cash
• sorting documents, mail and parcels, and delivering items to customers
• recording and updating information in record management systems
• interviewing people in surveys and market research to obtain information and their attitudes
• connecting, holding and transferring telephone calls, and providing telephone service information
• receiving advertising copy and entering text and other details
• reading meters

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Registration or licensing may be required.

• taking bets and debiting credit accounts and bank accounts electronically, and receiving cash
• recording and entering bets electronically and in transaction ledgers
• issuing tickets and preparing summaries of transactions
• monitoring amounts of money placed on race entrants
• checking details and numbers on winning betting tickets against those in betting ledgers and electronic records, and paying out money on winning tickets
• verifying the identity and account balances of betting agency customers
• answering betting inquiries over the telephone, via email and in person
• may work in a call centre

• 561111 Betting Agency Counter Clerk
• 561112 Bookmaker's Clerk
• 561113 Telephone Betting Clerk
• 561199 Betting Clerks nec

Records and processes customer bets, payments and payouts over the counter at a betting agency for horse and dog racing, and other sports and events.

Skill Level: 5

Alternative Title:

• Penciller

Assists Bookmakers to provide oncourse betting services at race meetings. Registration or licensing is required.

This occupation is illegal in New Zealand.

Skill Level: 5

Records and processes customer bets and account details over the telephone for horse and dog racing, and other sports events. May work in a call centre.

Skill Level: 5

This occupation group covers Betting Clerks not elsewhere classified.

Skill Level: 5

Occupations in this group include:

• Keno Terminal Operator

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• sorting and sequencing items for delivery
• delivering mail, parcels, documents and other items to customers' premises and mailboxes
• receiving orders for deliveries from customers
• collecting signatures and charges for cash-on-delivery orders
• issuing and collecting receipts for pick-up and delivery items
• keeping records of items received and delivered
• maintaining walk books, directories, mail counts, equipment maintenance logs and other delivery records
• loading and unloading mail conveyances and internal mail handling equipment
• assisting with receipting inward mail, checking wrongly addressed, missorted, undelivered and redirected mail, and processing freepost and underpaid mail

• 561211 Courier
• 561212 Postal Delivery Officer

Delivers goods, documents, messages, samples, x-rays and test results.

Skill Level: 5

Specialisations:

• Bicycle Courier
• Motorbike Courier
• Parcel Contractor
• Rural Mail Contractor

Alternative Title:

• Postie

Delivers mail on foot, by bicycle or by motorised transport over allocated delivery rounds.

Skill Level: 5

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• sorting information and documents for filing according to database and record management system protocols
• classifying and coding documents for inclusion in database and record management systems
• updating and modifying records
• filing information and documents in database and record management systems
• identifying and retrieving information and documents for users
• recording file and document movements
• labelling storage locations, and assembling and labelling new files
• removing inactive and dead files

• 561311 Filing or Registry Clerk

Alternative Title:

• Records Clerk

Processes and handles information and documents to maintain access to and security of database and record management systems.

Skill Level: 5

Specialisation:

• Medical Record Clerk

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• receiving and checking incoming mail and mail bags
• assisting with the verification of registered and special articles
• operating mail processing equipment such as letter preparation lines, letter indexing and sorting equipment
• performing manual sorting duties and preparing documentation for despatching mail
• processing underpaid mail, bulk mail lodgements, express mail and other mail services
• operating letter indexing and sorting machines, multi-line optical character machines and bar-coding equipment
• investigating complaints regarding lost items

• 561411 Mail Clerk
• 561412 Postal Sorting Officer

Alternative Title:

• Mail Officer

Collects, sorts and despatches mail within an organisation.

Skill Level: 5

Receives, sorts and despatches mail in a post office or postal sorting centre.

Skill Level: 5

Specialisation:

• Parcel Post Officer

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• contacting people face-to-face and via the telephone to conduct surveys
• recording answers to survey questions manually and electronically
• recording the distribution of questionnaires
• collecting questionnaires and returning them to supervisors
• scanning questionnaires to ensure that important questions have been answered
• may interview people at random in crowds and on the street
• may provide self-completion questionnaires
• may encode responses and check their consistency
• may work in a call centre

• 561511 Survey Interviewer

Alternative Title:

• Interviewer

Interviews people and records their responses to survey and market research questions on a range of topics. May work in a call centre.

Skill Level: 5

Specialisation:

• Market Research Interviewer

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
• responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
• investigating operating system problems and informing maintenance services
• alerting emergency services when required
• recording details and determining charges for designated types of calls
• may monitor the efficiency of systems and maintain service sampling records

• 561611 Switchboard Operator

Alternative Title:

• Telephone Operator

Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Skill Level: 5

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• 561911 Classified Advertising Clerk
• 561912 Meter Reader
• 561913 Parking Inspector
• 561999 Clerical and Office Support Workers nec

Receives and records advertising copy for publication and broadcasting.

Skill Level: 5

Reads electric, gas or water meters, records usage, inspects meters and connections for defects and damage, and reports irregularities.

Skill Level: 5

Patrols assigned areas and issues parking infringement notices to owners of vehicles that are illegally parked.

Skill Level: 5

This occupation group covers Clerical and Office Support Workers not elsewhere classified.

Skill Level: 5

Occupations in this group include:

• Cash Processor
• Media Monitor

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or
• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or
• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualifications.

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• receiving, checking and processing purchase requests
• verifying incoming and outgoing goods against records
• providing information about price, and calculating storage and clearance charges
• maintaining records of goods received and despatched
• recording customs clearance requirements and authorising collection of cargo
• organising despatch and collection of goods

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• requisitioning supplies from stock and sending orders to production departments and other firms
• confirming completion of orders and compliance with details specified, signing tally sheets and attaching to checked items
• receiving and checking purchase requests against inventory records and stock on hand
• examining orders and compiling data for production schedules
• checking inventories and preparing delivery schedules
• examining containers to ensure that they are filled, and recording quantities
• investigating and identifying supply sources and preparing and processing purchase orders
• providing price and other information about goods to prospective customers
• counting incoming stock and reconciling it with requisitions, and updating inventory and stock location records
• establishing and coordinating the operating procedures for receiving, handling, storing and shipping goods

• 591112 Production Clerk
• 591113 Purchasing Officer
• 591115 Stock Clerk
• 591116 Warehouse Administrator
• 591117 Order Clerk

 Alternative Titles:

• Production Recorder
• Schedule Clerk

Records and coordinates the flow of work and materials between departments, examines orders for goods, and prepares production schedules.

Skill Level: 4

Specialisations:

• Delivery Clerk
• Logistics Clerk

Alternative Title:

• Procurement Officer

Prepares purchase orders, monitors supply sources and negotiates contracts with suppliers.

Skill Level: 4

Alternative Titles:

• Stock Control Clerk
• Stores Clerk

Monitors stock levels and maintains stock, order and inventory records.

Skill Level: 4

Specialisations:

• Inventory Clerk
• Supply Clerk

Administers and coordinates storage and distribution operations within an organisation.

Skill Level: 4

Alternative Title:

• Customer Orders Clerk
• Sales Order Clerk

Receives and processes incoming orders for goods and services from inside or outside an organisation.

Skill Level: 4

Specialisations:

• Internal Salesperson
• Mail Order Clerk

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• identifying items and containers of incoming and outgoing shipments and verifying them against consignment records
• ensuring outgoing shipments are in good condition and meet specifications
• arranging internal distribution of goods received
• organising the despatch of goods with completed documentation
• maintaining prescribed records of goods received and despatched
• examining shipping documents and verifying cargo to be released
• recording customs clearance requirements and authorising collection of cargo
• calculating storage and clearance charges and billing customers
• receiving details of outgoing cargo, and arranging bookings of freight space and collection of goods from customers
• providing information to customers on custom tariffs, tariff classifications and concessions, and methods of clearing goods

• 591211 Despatching and Receiving Clerk
• 591212 Import-Export Clerk

Alternative Titles:

• Despatch Clerk
• Freight Clerk

Verifies and maintains records of incoming and outgoing goods in a warehouse or distribution centre and prepares goods for despatch.

Skill Level: 4

Specialisations:

• Aircraft Load Controller
• Shipping and Receiving Clerk
• Truck Despatcher

Arranges the clearance and collection of imported cargo from customs and bond stores, and the shipment of cargo for export.

Skill Level: 4

Specialisations:

• Bond Clerk
• Customs Agent
• Customs Broker (ANZSCO Skill Level 2)
• Wharf Tally Clerk

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or
• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or
• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualifications.

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

• preparing, examining and advising on contracts of sale for properties and businesses
• carrying out title searches and contacting government authorities to find out if any planned development, illegal building work and disputes could affect properties and businesses
• preparing, examining and advising on mortgage documentation
• negotiating the terms and conditions of, and exchanging, contracts of sale, paying deposits, arranging payment of stamp duty, checking for outstanding arrears and land tax obligations, and calculating adjustments for council and water rates
• interviewing clients to determine the nature of issues, and receiving written information concerning cases from Legal Professionals and clients
• conferring with clients and potential witnesses and drawing up statements and proposed affidavits in preparation for court proceedings
• maintaining legal files
• preparing, analysing and interpreting a variety of legal documents
• assisting Legal Professionals to prepare cases for court by conducting investigations, undertaking research, arranging witness preparation and attendance, and preparing and filing court documents
• may supervise Law Clerks and Legal Secretaries and take responsibility for their work

• 599111 Conveyancer
• 599112 Legal Executive

Alternative Title:

• Settlement Agent

Acts for and on behalf of clients in the area of property and business transfers. Registration or licensing is required.

Skill Level: 2

Acts for and on behalf of clients in the areas of property transfer, company and business law, trusts, wills, probate and litigation under the general supervision of a Barrister or Solicitor. Registration or licensing may be required.

Skill Level: 2

Legal Secretaries are included in Unit Group 5212 Secretaries. Court Reporters are included in Unit Group 5321 Keyboard Operators, in Occupation 532112 Machine Shorthand Reporter. Legal Executives are included in Unit Group 5991 Conveyancers and Legal Executives.

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)

In New Zealand:

• NZQF Level 4 qualification (ANZSCO Skill Level 3)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• listing actions for hearing and processing documentation for court actions
• documenting details of court proceedings, actions and decisions
• enforcing the law as an officer of the court by executing court orders such as eviction notices
• serving legal orders and documents such as summonses and subpoenas
• organising jury and witness lists, and summonsing and swearing in juries and witnesses
• maintaining order in court and hearing rooms and adjacent areas
• assisting Solicitors in areas of conveyancing, contracts, common law, probate and other legal practice matters
• satisfying statutory requirements, establishing beneficial entitlements and distributing assets
• maintaining probate and trust files, investing trust funds and administering accounts

• 599211 Clerk of Court
• 599212 Court Bailiff or Sheriff (Aus) / Court Collections Officer (NZ)
• 599213 Court Orderly (Aus) / Court Registry Officer (NZ)
• 599214 Law Clerk
• 599215 Trust Officer

Administers court registry services and performs administrative functions in support of Judges and Magistrates.

Skill Level: 3

Implements court orders and serves legal orders and summonses as an officer of the court.

Skill Level: 3

Specialisation:

• Sheriff's Officer (Aus)

Alternative Titles:

• Court Attendant
• Court Officer

Provides operational support to a court or registry.

Skill Level: 3

Specialisation:

• Court Usher

Alternative Title:

• Legal Clerk

Performs specialised clerical work associated with legal practice and law courts.

Skill Level: 3

Alternative Title:

• Trust Clerk

Administers trusts, estates and settlements on behalf of beneficiaries.

Skill Level: 3

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

• liaising with clients, credit staff, accounts receivable departments, process servers, Private Investigators, Barristers and Solicitors to find solutions to payment problems
• identifying, locating and notifying debtors of overdue accounts in writing, by telephoning and in person, and arranging for payments to be made
• tracing addresses of debtors who have moved
• arranging new repayment plans for debtors having difficulties making existing repayments
• referring debtors' disputes to creditors
• issuing instructions for the commencement of legal action and enforcement to recover money
• arranging for money and goods collected to be transferred to creditors' possession, and preparing statements of account for creditors
• recording amounts collected and noting any further action required
• complying with debt collection guidelines and relevant legislation

• 599311 Debt Collector

Alternative Titles:

• Debt Recovery Officer
• Mercantile Agent

Collects consumer, commercial, insurance and other forms of debt for clients, makes arrangements to settle overdue accounts, formalises payment arrangements and follows up until accounts are fully paid. Registration or licensing may be required.

Skill Level: 4

Specialisations:

• Collection Agent
• Collection Officer
• Repossession Agent

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• updating information on leave taken and accumulated, employment history, salaries, superannuation and taxation, qualifications and training
• raising records for newly appointed workers and checking records for completeness
• processing applications for employment and promotions and advising applicants of results
• receiving and answering inquiries about employment entitlements and conditions
• sending out announcements of job openings and job examinations
• issuing job application forms
• compiling data from personnel records and preparing reports
• storing and retrieving personnel records and files on request

• 599411 Human Resource Clerk

Alternative Titles:

• Employment Office Clerk
• Human Resource Records Clerk
• Personnel Records Clerk

Maintains and updates personnel records such as information on transfers and promotions, employee leave taken and accumulated, salaries, superannuation and taxation, qualifications and training.

Skill Level: 4

Specialisations:

• Psychological Examiner (Army)
• Roster Clerk

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

• searching aircraft, vehicles, premises and people, and checking documents and goods to detect illegal activities such as undocumented cargo, prohibited goods and illegal aliens
• examining and assessing visas and residency applications
• testing applicants' ability to operate a motor vehicle, assessing applicants' suitability to hold learner's permits and probationary licences, and issuing learner's permits and probationary licences
• identifying invasive pests and diseases, and determining treatments and management actions
• assessing claims for government benefits
• carrying out random checks of taxation documents to detect non-compliance with taxation legislation
• conducting visual checks of the mechanical, structural, electrical, pneumatic and hydraulic systems of railway wagons, carriages and locomotives for condition and correct classification
• ensuring that train, tram and bus services are provided according to schedule, monitoring the cleanliness, presentation and condition of vehicles, and recommending improvements and changes to services
• receiving and assessing applications for licences to use water, investigating the ability of water resources to meet new requirements, and conducting site inspections

• 599511 Customs Officer
• 599512 Immigration Officer
• 599513 Motor Vehicle Licence Examiner
• 599514 Invasive Pest, Weed and Disease Inspector
• 599515 Social Security Assessor
• 599516 Taxation Inspector
• 599517 Train Examiner
• 599518 Transport Operations Inspector
• 599521 Water Inspector
• 599599 Inspectors and Regulatory Officers nec

Alternative Title:

• Customs Inspector

Administers and enforces customs and related legislation, and assists with customs control of overseas passengers, crew, aircraft, ships, cargo, mail and bond stores.

Skill Level: 4

Specialisation:

• Customs Investigator

Examines and assesses the entry of people from other countries, administers visas and residency applications according to immigration legislation, rules and policies, and, where necessary, uses legal powers to detain and remove illegal entrants.

Skill Level: 4

Tests motor vehicle driving licence applicants and issues learner's permits and probationary licences. Registration or licensing is required.

Skill Level: 4

Alternative Titles:

• Biosecurity Officer (Weeds and Pests)
• Noxious Weeds and Pest Inspector

Inspects and monitors plants, animals, land and water for invasive pests and diseases, and organises for their control or eradication.

Skill Level: 4

Assesses social welfare claims and entitlements under government legislation and investigates fraud and suspected breaches of legislation.

Skill Level: 4

Inspects and assesses taxation returns to ensure compliance with government legislation, and investigates suspected breaches of taxation legislation.

Skill Level: 4

Inspects rolling stock in railway yards, terminals and stations to ensure adherence to safety standards and operational rules and regulations.

Skill Level: 4

Specialisation:

• Locomotive Inspector

Monitors scheduled train, tram and bus services and investigates accidents, complaints and service disruptions.

Skill Level: 4

Specialisations:

• Bus Inspector
• Tram Inspector

Monitors the allocation and use of water from water resources such as streams, rivers and underground sources.

Skill Level: 4

Specialisations:

• Boring Inspector
• Stream Control Officer

This occupation group covers Inspectors and Regulatory Officers not elsewhere classified.

Skill Level: 4

Occupations in this group include:

• Animal Management Officer
• Trade Mark Examiner
• Weights and Measures Inspector
• Assessment and Compliance Officer

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)

In New Zealand:

• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

The occupation Insurance Risk Surveyor has a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

• examining scenes of incidents resulting in insurance claims to determine causes and effects
• interviewing witnesses and claimants to obtain details required to assess the validity of claims and identify the parties responsible for accidents, damage and loss, and preparing statements and reports
• inspecting damaged buildings, equipment and motor vehicles and estimating the cost of repairs
• estimating business losses resulting from fire, theft and other business disruptions
• reporting the extent of damage and estimated costs to the insurer
• inspecting property, buildings and operations of commercial and industrial establishments to assess physical conditions and work practices
• evaluating the adequacy of security, fire and related systems
• preparing reports and recommending action to reduce risks
• compiling data which influence the determination of premium rates

• 599611 Insurance Investigator
• 599612 Insurance Loss Adjuster
• 599613 Insurance Risk Surveyor

Conducts investigations into insurance claims to ensure their validity. Registration or licensing is required.

Skill Level: 3

Alternative Title:

• Insurance Loss Assessor

Inspects and assesses the damage and loss to insured property and business, estimates insurance costs, and acts to minimise the cost of claims to an insurance company.

Skill Level: 3

Inspects items and properties to evaluate conditions affecting underwriting standards, and develops and promotes safety programs.

Skill Level: 2

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• issuing library items to borrowers and recording identification data and due dates
• sorting and shelving returned items
• locating and retrieving items on request
• maintaining records and index systems
• receiving overdue items, issuing overdue notices, and receiving fines
• inspecting returned items for damage and making minor repairs
• assisting with the preparation of displays and promotional activities
• may prepare catalogued items for shelving

• 599711 Library Assistant

Alternative Titles:

• Library Attendant
• Library Clerk

Issues, receives and shelves library items and maintains associated records.

Skill Level: 4

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

The occupation Clinical Coder has a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)

In New Zealand:

• NZQF Level 4 qualification (ANZSCO Skill Level 3)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• 599912 Production Assistant (Film, Television, Radio or Stage)
• 599913 Proof Reader
• 599914 Radio Despatcher
• 599915 Clinical Coder
• 599916 Facilities Administrator
• 599999 Clerical and Administrative Workers nec

Provides technical, administrative and organisational support to producers or directors for film, television, radio or stage productions.

Skill Level: 4

Reads draft copies and proofs, detects errors and marks corrections to grammar, typing and composition.

Skill Level: 4

Alternative Titles:

• Communications Controller
• Control Room Operator

Provides radio and communications services for the coordination of operational units in transport, courier, military, emergency, security, rescue and road service organisations. Registration or licensing may be required.

Skill Level: 4

Assigns codes to narrative descriptions of patients' diseases, operations and procedures in accordance with recognised classification systems to allow for easy storage, retrieval and analysis of health data.

Skill Level: 3

Alternative Titles:

• Facilities Assistant
• Facilities Coordinator
• Facilities Officer

Provides assistance to ensure the day-to-day smooth operation of a building's infrastructure, through administrative support, including budgeting, procurement negotiation, contractor liaison and documentation, as well as coordination of staff and office equipment during relocation, and at times supervision and physical assistance with maintenance tasks.

Skill Level: 4

This occupation group covers Clerical and Administrative Workers not elsewhere classified.

Skill Level: 4

Occupations in this group include:

• Coding Clerk
• Examination Supervisor
• Travel Clerk