Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• planning and organising the range and mix of entertainment, attractions, amusement machines and fitness programs to be offered by the centre
• organising publicity to promote facilities and attract clients
• scheduling games and competitions
• selecting, training and supervising staff
• ensuring facilities are properly maintained and conform to safety standards
• may undertake coaching, fitness instruction and training of clients
• may plan and organise catering facilities

• 149111 Amusement Centre Manager
• 149112 Fitness Centre Manager
• 149113 Sports Centre Manager

Alternative Title:

• Entertainment Centre Manager

Organises, controls and promotes the activities, facilities and resources of an amusement centre, showground or theme park.

Skill Level: 2

Specialisations:

• Bridge Club Manager
• Fairground Operator
• Video Arcade Manager

Organises, controls and promotes the activities, facilities and resources of a fitness centre. May coach, instruct and train clients.

Skill Level: 2

Organises, controls and promotes the activities, facilities and resources of a sports centre.

Skill Level: 2

Specialisations:

• Aquatic Centre Manager
• Golf Course Manager
• Indoor Sports Centre Manager
• Squash Centre Manager
• Stadium Manager
• Tennis Centre Manager
• Ten Pin Bowling Centre Manager

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
• ensuring operational efficiency within a call centre
• providing direction and feedback to team members and assisting with recruitment
• managing, motivating and developing staff providing customer services
• planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
• liaising with other organisational units, service agents and customers to identify and respond to customer expectations
• may work in a call centre

• 149211 Call or Contact Centre Manager
• 149212 Customer Service Manager

Organises and controls the operations of a call or contact centre. May work in a call centre.

Skill Level: 2

Alternative Titles:

• Client Service Manager
• Service Manager

Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.

Skill Level: 2

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• promoting conferences, conventions and trade shows to potential customers
• responding to inquiries concerning services provided and costs for room and equipment hire, catering and related services
• meeting with clients to discuss their needs and outlining package options to meet these needs
• arranging and coordinating services, such as conference facilities, catering, signage, displays, audiovisual equipment, accommodation, transport and social events, for participants
• organising registration of participants
• negotiating the type and costs of services to be provided within budget
• overseeing work by contractors and reporting on variations to work orders

• 149311 Conference and Event Organiser

Alternative Title:

• Event Manager

Organises and coordinates services for conferences, events, functions, banquets and seminars.

Skill Level: 2

Specialisations:

• Event Planner
• Exhibition Organiser
• Wedding Coordinator

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

• organising the purchase and maintenance of transport vehicles, equipment and fuel
• liaising with clients to determine requirements and providing customers with advice and information regarding vehicle type, purchase or hire rates and obligations and handling complaints
• receiving orders and bookings, and planning and implementing transportation schedules
• ensuring goods are stored and transported in conditions that will maintain their quality
• arranging collection and delivery of vehicles and goods
• maintaining business records and preparing operational statements and reports
• coordinating activities associated with the arrival, departure, loading and unloading of trains
• ensuring compliance with occupational health and safety regulations

• 149411 Fleet Manager
• 149412 Railway Station Manager
• 149413 Transport Company Manager

Organises and controls the buying and selling of vehicles for rental agencies and coordinates the leasing of vehicles. Registration or licensing may be required.

Skill Level: 2

Organises and controls the operations of a railway station.

Skill Level: 2

Organises and controls the operations of an enterprise that operates a fleet of vehicles to transport goods and passengers. Registration or licensing may be required.

Skill Level: 2

Specialisations:

• Bus Company Manager
• Car Rental Agency Manager

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

• 149911 Boarding Kennel or Cattery Operator
• 149912 Cinema or Theatre Manager
• 149913 Facilities Manager
• 149914 Financial Institution Branch Manager
• 149915 Equipment Hire Manager
• 149999 Hospitality, Retail and Service Managers nec

Organises and controls the operations of an establishment which offers temporary boarding for dogs and cats.

Skill Level: 2

Organises and controls the operations of a cinema or theatre. Registration or licensing may be required.

Skill Level: 2

Alternative Title:

• Building Manager

Organises, controls and coordinates the strategic and operational management of buildings and facilities in a public and private organisations to ensure the proper and efficient operation of all physical aspects of a facility, to create and sustain safe and productive environments for occupants.

Skill Level: 2

Specialisation:

• Shopping Centre Manager

Organises and controls the general operational activities of a branch of a bank, building society, credit union or similar financial institution.

Skill Level: 2

Specialisations:

• Bank Manager
• Credit Union Manager

Organises and controls the operations of an establishment engaged in the hiring out of equipment to companies involved in areas such as building and engineering construction, government, mining and resources, manufacturing, maintenance, special events, and to individuals for personal use.

Skill Level: 2

This occupation group covers Hospitality, Retail and Service Managers not elsewhere classified. Registration or licensing may be required.

Skill Level: 2

Occupations in this group include:

• Abattoir Manager
• Brothel Keeper
• Laundromat Operator
• Marina Manager
• Taxi Proprietor