In Australia and New Zealand:

Most occupations in this sub-major group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• determining and setting the overall direction and objectives of organisations
• determining and formulating policies, rules and regulations to govern the overall operations of organisations
• directing and controlling the overall operations of organisations to ensure objectives are met
• monitoring and evaluating the overall performance of organisations and adjusting policies, rules and regulations to ensure objectives are met
• representing the organisation at official occasions, in negotiations, at conventions, seminars, public hearings and forums, and liaising between areas of responsibility
• determining, planning and formulating government policies, laws, rules and regulations
• investigating matters of concern to the public and electorate, and proposing government action

In Australia and New Zealand:

Most occupations in this minor group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• determining and setting the overall direction and objectives of organisations
• determining and formulating policies, rules and regulations to govern the overall operations of organisations
• directing and controlling the overall operations of organisations to ensure objectives are met
• monitoring and evaluating the overall performance of organisations and adjusting policies, rules and regulations to ensure objectives are met
• representing the organisation at official occasions, in negotiations, at conventions, seminars, public hearings and forums, and liaising between areas of responsibility
• determining, planning and formulating government policies, laws, rules and regulations
• investigating matters of concern to the public and electorate, and proposing government action

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• determining objectives, strategies, policies and programs for organisations
• providing overall direction and management to organisations
• authorising material, human and financial resources to implement organisational policies and programs
• monitoring and evaluating performance of organisations against organisational objectives and strategies
• consulting with senior subordinate staff and reviewing recommendations and reports
• preparing, or arranging for the preparation of, reports, budgets and forecasts and presenting them to governing bodies
• representing the organisation at official occasions, in negotiations, at conventions, seminars, public hearings and forums, and liaising between areas of responsibility
• selecting, or approving the selection of senior staff
• ensuring the organisation complies with company laws and other relevant legislation

• 111111 Chief Executive or Managing Director

Alternative Title:

• Chief Executive Officer

Determines, formulates and reviews the general policy program and the overall direction of an organisation within the framework established by a board of directors or similar governing body.

Skill Level: 1

Specialisations:

• Director-General
• Executive Director
• Secretary (Government Department)

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• planning policy, and setting standards and objectives for organisations
• providing day-to-day direction and management of organisations, and directing and endorsing policy to fulfil objectives, achieve specific goals, and maximise profit and efficiency
• assessing changing situations and responding accordingly by issuing commands and directives to subordinate staff
• consulting with immediate subordinates and departmental heads on matters such as methods of operation, equipment requirements, finance, sales and human resources
• authorising the funding of major policy implementation programs
• representing the organisation at official occasions, in negotiations, at conventions, seminars, public hearings and forums, and liaising between areas of responsibility
• preparing, or arranging for the preparation of, reports, budgets and forecasts, and presenting them to governing bodies
• selecting and managing the performance of senior staff
• may undertake responsibility for some or all of accounting, sales, marketing, human resources and other specialist operations

• 111211 Corporate General Manager
• 111212 Defence Force Senior Officer

Alternative Title:

• Chief Operating Officer

Plans, organises, directs, controls and reviews the day-to-day operations and major functions of a commercial, industrial, governmental or other organisation through departmental managers and subordinate executives.

Skill Level: 1

Specialisations:

• Assistant Commissioner (Police)
• Hospital Administrator
• Kaiwhakahaere (NZ)
• Managing Editor
• Trade Union Secretary

Alternative Titles:

• Air Force Senior Officer
• Army Senior Officer
• Navy Senior Officer

Plans, organises, directs, controls and reviews the day-to-day operations and major functions of organisational units of the Australian or New Zealand Defence Forces through subordinate officers.

Skill Level: 1

Specialisations:

• Air Chief Marshal (Air Force)
• Air Commodore (Air Force)
• Air Marshal (Air Force)
• Air Vice Marshal (Air Force)
• Group Captain (Air Force)
• Wing Commander (Air Force)
• Brigadier (Army)
• Colonel (Army)
• General (Army)
• Lieutenant Colonel (Army)
• Lieutenant General (Army)
• Major General (Army)
• Admiral (Navy)
• Captain (Navy)
• Commander (Navy)
• Commodore (Navy)
• Rear Admiral (Navy)
• Vice Admiral (Navy)

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• developing national, state, territory or local government policy, and formulating, amending and repealing legislation and by-laws
• helping constituents with a range of problems particularly with regard to matters concerning government and local agencies
• investigating matters of concern to the public and to particular persons and groups
• introducing proposals for government action and representing public and electoral interests
• issuing policy directions to government departments and exercising control over local government authorities
• attending community functions and meetings of local groups to provide service to the community, gauge public opinion and provide information on government plans
• may serve as a member on parliamentary committees and inquiries
• may present petitions on behalf of concerned groups

• 111311 Local Government Legislator
• 111312 Member of Parliament
• 111399 Legislators nec

Alternative Titles:

• Alderman
• Councillor

Represents the interests of people in a constituency as their elected member of a local government authority.

Skill Level: 1

Specialisations:

• Community Board Member (NZ)
• Mayor

Alternative Title:

• Parliamentarian

Represents the interests of people in a constituency as their elected member to national, state or territory parliament.

Skill Level: 1

Specialisations:

• Chief Minister
• Government Minister
• Member of the Legislative Assembly
• Member of the Legislative Council
• Premier
• Prime Minister
• Senator

This occupation group covers Legislators not elsewhere classified.

Skill Level: 1

Occupations in this group include:

• Aboriginal Community Council Member
• Councillor, Aboriginal Land Council

In Australia and New Zealand:

Most occupations in this sub-major group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• planning and coordinating the operation of hatcheries and crop production
• breeding and raising livestock and aquatic stock
• monitoring and maintaining the health of stock
• identifying and controlling environmental toxins, weeds, pests and diseases
• organising and conducting farming operations such as maintaining buildings, water supply systems and equipment
• managing business capital, monitoring market activity and planning production to meet contract requirements and market demand

In Australia and New Zealand:

Most occupations in this minor group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• planning and coordinating the operation of hatcheries and crop production
• breeding and raising livestock and aquatic stock
• monitoring and maintaining the health of stock
• identifying and controlling environmental toxins, weeds, pests and diseases
• organising and conducting farming operations such as maintaining buildings, water supply systems and equipment
• managing business capital, monitoring market activity and planning production to meet contract requirements and market demand

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• planning and coordinating the operation of hatcheries and grow-out operations taking into account environmental and market factors
• coordinating and overseeing strategies to monitor the environment to maintain optimal growing conditions, minimise the impact of operations on the environment and manage biosecurity and other risks 
• coordinating and overseeing strategies to monitor and maintain the health, welfare and condition of aquatic stock
• overseeing and undertaking breeding, feeding and nutrition programs
• overseeing transportation of aquatic stock to new tanks, ponds, cages and floating net pens
• coordinating and overseeing harvesting, grading, processing and packaging operations for aquatic stock
• directing and overseeing general farming activities including the provision and maintenance of farming infrastructure and equipment
• organising the sale, purchase and transportation of aquatic stock
• maintaining and evaluating records of farming activities, monitoring market activity and planning production accordingly
• overseeing data collection and analysis and farm technology systems
• managing business capital including budgeting, taxation, debt and loan management
• may select, train and supervise staff and contractors

• 121111 Aquaculture Farmer

Alternative Title:

• Aquaculture Farm Manager

Plans, organises, controls, coordinates and performs farming operations to breed and raise fish and other aquatic stock.

Skill Level: 1

Specialisations:

• Grow-Out Manager (Aquaculture)
• Hatchery Manager (Aquaculture)
• Oyster Farmer

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• breeding and raising livestock for the production of honey, meat, milk, skins, eggs and wool
• overseeing and undertaking breeding, feeding and nutrition programs
• monitoring and maintaining the health, welfare and condition of livestock, including developing and overseeing strategies to manage biosecurity and other risks
• providing water, and providing and growing pastures and fodder crops to maintain livestock health and condition
• organising farming operations and routines such as catching, drenching and milking livestock, sterilising machines, and collecting, grading and packaging produce
• directing and overseeing general farming activities including the provision and maintenance of infrastructure such as fences, sheds, pens, water supply systems and irrigation infrastructure
• organising the sale, purchase and transportation of livestock and produce
• maintaining and evaluating records of farming activities, monitoring market activity and planning production accordingly
• overseeing data collection and analysis and farm technology systems
• managing business capital including budgeting, taxation, debt and loan management
• may select, train and supervise staff and contractors

• 121311 Apiarist
• 121312 Beef Cattle Farmer
• 121313 Dairy Cattle Farmer
• 121314 Deer Farmer
• 121315 Goat Farmer
• 121316 Horse Breeder
• 121318 Pig Farmer
• 121321 Poultry Farmer
• 121322 Sheep Farmer
• 121323 Mixed Cattle and Sheep Farmer 
• 121399 Livestock Farmers nec

Alternative Title:

• Beekeeper

Plans, organises, controls, coordinates and operates apiaries to produce honey, queen bee pollen, beeswax and royal jelly, breed queen bees and pollinate crops.

Skill Level: 1

Alternative Titles:

• Beef Cattle Farm Manager
• Beef Cattle Grazier

Plans, organises, controls, coordinates and performs farming operations to breed and raise beef cattle for meat and breeding stock.

Skill Level: 1

Alternative Title:

• Dairy Cattle Farm Manager

Plans, organises, controls, coordinates and performs farming operations to breed and raise dairy cattle for milk, meat and breeding stock. 

Dairy Herd Managers are excluded from this occupation. Dairy Herd Managers are included in Occupation 363213 Senior Dairy Cattle Farm Worker.

Skill Level: 1

Specialisation:

• Share Dairy Farmer

Plans, organises, controls, coordinates and performs farming operations to breed and raise deer for meat, velvet, hides and breeding stock.

Skill Level: 1

Plans, organises, controls, coordinates and performs farming operations to breed and raise goats for fibre, milk, meat and breeding stock.

Skill Level: 1

Alternative Title:

• Horse Stud Manager

Plans, organises, controls, coordinates and performs farming operations to breed and raise horses for competition, dressage, eventing, showjumping, riding for pleasure and working.

Skill Level: 1

Alternative Title:

• Pig Farm Manager

Plans, organises, controls, coordinates and performs farming operations to breed and raise pigs for meat and breeding stock.

Skill Level: 1

Specialisation:

• Pig Breeder

Alternative Title:

• Poultry Farm Manager

Plans, organises, controls, coordinates and performs farming operations to breed and raise chickens, turkeys, ducks and other poultry for eggs, meat and breeding stock.

Skill Level: 1

Specialisations:

• Egg Producer
• Hatchery Manager (Poultry)

Alternative Title:

• Sheep Farm Manager

Plans, organises, controls, coordinates and performs farming operations to breed and raise sheep for wool, meat and breeding stock.

Skill Level: 1

Specialisation:

• Wool Grower

Alternative Title: 

• Mixed Cattle and Sheep Farm Manager

Plans, organises, controls, coordinates and performs farming operations to breed and raise cattle and sheep.

Skill Level: 1

This occupation group covers Livestock Farmers not elsewhere classified.

Skill Level: 1

Occupations in this group include:

• Alpaca Farmer
• Crocodile Farmer
• Dog Breeder
• Emu Farmer
• Llama Farmer
• Ostrich Farmer

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• planning and coordinating the production and marketing of broadacre crops, from soil preparation to harvest, taking into account environmental and market factors

• planning crop production and selecting seed and plant stock

• coordinating and developing strategies for cultivating, fertilising and watering to maintain optimal production, crop health and growing conditions

• organising farming operations and routines, such as collecting, storing, grading and packaging produce

• planning and coordinating the sale, purchase and despatch of produce

• directing and overseeing general farming activities to maintain crop health by managing biosecurity and other risks and controlling pests and weeds 

• planning and overseeing the provision and maintenance of infrastructure such as equipment, machinery, sheds and water supply and irrigation systems

• maintaining and evaluating records of farming activities, monitoring market activity, and planning production accordingly

• overseeing data collection and analysis and farm technology systems

• managing business capital including budgeting, taxation, debt and loan management

• may select, train and supervise staff and contractors

• 121511 Cotton Grower
• 121512 Grain, Oilseed, Pulse or Pasture Grower / Field Crop Grower
• 121513 Sugar Cane Grower

• 121599 Broadacre Crop Growers nec

Plans, organises, controls, coordinates and performs farming operations to grow cotton.

Skill Level: 1

Alternative Title:

• Grain, Oilseed, Pulse or Pasture Farm Manager

Plans, organises, controls, coordinates and performs farming operations to grow grain (including certified seed and specialty grains), fodder, legumes, lupins, oilseeds, pulse and pasture crops.

Skill Level: 1

Alternative Title:

• Sugar Cane Farm Manager

Plans, organises, controls, coordinates and performs farming operations to grow sugar cane.

Skill Level: 1

This occupation group covers Broadacre Crop Growers not elsewhere classified.

Skill Level: 1

Occupations in this group include:

• Tree Farmer

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• planning and coordinating the production and marketing of horticultural crops, from soil preparation to harvest, taking into account environmental and market factors
• planning crop production and selecting seeds, seedlings, bulbs and plant stock
• coordinating and developing strategies for cultivating, fertilising and watering to maintain optimal production, crop health and growing conditions
• organising farming operations and routines, such as collecting, storing, grading and packaging produce 
• planning and coordinating the sale, purchase and despatch of produce
• directing and overseeing general farming activities to maintain crop health by managing biosecurity and other risks and controlling pests and weeds
• planning and overseeing the provision and maintenance of infrastructure such as equipment, machinery, sheds and water supply systems and irrigation systems
• maintaining and evaluating records of farming activities, monitoring market activity, and planning production accordingly
• overseeing data collection and analysis and farm technology systems
• managing business capital including budgeting, taxation, debt and loan management
• may select, train and supervise staff and contractors

• 121611 Flower Grower
• 121612 Fruit Grower
• 121613 Nut Grower
• 121614 Production Nursery Grower
• 121615 Turf Grower
• 121616 Vegetable Grower (Aus) / Market Gardener (NZ)
• 121617 Wine Grape Grower
• 121699 Horticultural Crop Growers nec

Alternative Title:

• Floriculturist

Plans, organises, controls, coordinates and performs planting, cultivating and harvesting activities to grow flowering and foliage plants.

Skill Level: 1

Specialisation:

• Market Gardener (Flowers) (Aus)

Plans, organises, controls, coordinates and performs farming operations to grow fruit, including table grapes.

Skill Level: 1

Specialisations:

• Market Gardener (Fruit) (Aus)
• Olive Grower
• Orchardist

Plans, organises, controls, coordinates and performs farming operations to grow nuts, excluding those grown as broadacre crops (e.g. peanuts).

Skill Level: 1

Plans, organises, controls and coordinates the propagation and growing of horticultural plant stock for wholesale. May also grow plants and seedlings for retail customers.

Skill Level: 1

Alternative Title:

• Turf Farmer

Plans, organises, controls, coordinates and performs farming operations to grow turf.

Skill Level: 1

Alternative Title:

• Vegetable Farm Manager

Plans, organises, controls, coordinates and performs farming, greenhouse and market garden operations to grow vegetables.

Skill Level: 1

Specialisation:

• Market Gardener (Vegetables) (Aus)

Alternative Titles:

• Vineyard Manager (Wine Grapes)
• Viticulturist (Wine Grapes)
• Vigneron

Plans, organises, controls, coordinates and performs farming operations to grow wine grapes.

Skill Level: 1

This occupation group covers Horticultural Crop Growers not elsewhere classified.

Skill Level: 1

Occupations in this group include:

• Coffee Grower
• Ginger Farmer
• Hop Farmer
• Mushroom Grower

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• planning and coordinating the production and marketing of commodities from at least two of the following four different primary production areas - aquaculture, broadacre crops, horticultural crops, and livestock
• breeding and raising animals or aquatic stock for the production of food, wool, skins, milk or eggs, and growing grain, seed crops, vegetables, fruit or nuts
• monitoring and maintaining the health, welfare and condition of livestock or aquatic stock
• providing pastures, fodder and water to maintain animal health and condition
• planning crop production and selecting seed and plant stock
• maintaining crop production by coordinating and developing cultivating, fertilising, watering and crop health strategies and maintaining optimal growing conditions
• directing and overseeing general farming activities to maintain animal and crop health by managing biosecurity and other risks and controlling pests and weeds
• planning and overseeing the provision and maintenance of infrastructure such as equipment, machinery, sheds and water supply systems and irrigation systems
• planning and coordinating the sale, purchase and transportation of livestock and produce
• maintaining and evaluating records of farming activities, monitoring market activity and planning production accordingly
• overseeing data collection and analysis and farm technology systems
• managing business capital, monitoring market activity and planning production accordingly
• may select, train and supervise staff and contractors

• 121711 Broadacre Crop and Livestock Farmer
• 121799 Mixed Production Farmers nec

Alternative Title:

• Farmer and Grazier

Plans, organises, controls, coordinates and performs farming and farm management activities involving the cultivation of broadacre crops and the breeding and raising of livestock.

Skill Level: 1

Specialisations:

• Cattle and Wheat Farmer
• Sheep and Wheat Farmer

This occupation group covers Mixed Production Farmers not elsewhere classified.

Skill Level: 1

In Australia and New Zealand:

Most occupations in this sub-major group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• developing, implementing and monitoring strategies, policies and plans for their area of control
• establishing and directing operational and administrative procedures
• directing and coordinating the allocation of resources
• monitoring work progress and performance, and adjusting processes and resources to keep goals on track
• controlling budget planning and report preparation, and monitoring and controlling expenditure for their area of control
• controlling selection, training and performance of staff
• representing the organisation in negotiations, and at conventions, seminars, public hearings and forums

In Australia and New Zealand:

Most occupations in this minor group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• directing the development and implementation of sales strategies and setting sales targets in order to maximise an organisation's sales and customer loyalty
• directing the development and implementation of strategies to promote an organisation's goods and services to as many people as possible
• directing the development and implementation of strategies to generate increased consumption of an organisation's goods and services through the creation and reinforcement of 'brand image' or 'brand loyalty'
• directing the development and implementation of strategies to build and maintain an organisation's image and reputation with its customers, investors and the wider public

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• directing the development and implementation of sales strategies and setting sales targets in order to maximise an organisation's sales and customer loyalty
• directing the development and implementation of strategies to promote an organisation's goods and services to as many people as possible
• directing the development and implementation of strategies to generate increased consumption of an organisation's goods and services through the creation and reinforcement of 'brand image' or 'brand loyalty'
• directing the development and implementation of strategies to build and maintain an organisation's image and reputation with its customers, investors and the wider public

• 131112 Sales and Marketing Manager
• 131113 Advertising Manager
• 131114 Public Relations Manager

Plans, organises, directs, controls and coordinates the sales and marketing activities within an organisation.

ICT Business Development Managers are excluded from this occupation. ICT Business Development Managers are included in Unit Group 2252 ICT Sales Professionals, in Occupation 225212 ICT Business Development Manager.

Skill Level: 1

Specialisations:

• Business Development Manager
• Market Research Manager

Plans, organises, directs, controls and coordinates the advertising activities within an organisation.

Skill Level: 1

Alternative Titles:

• Communications Manager
• Corporate Affairs Manager
• Corporate Relations Manager
• PR Manager
• Public Affairs Manager

Plans, organises, directs, controls and coordinates the public relations activities within an organisation.

Skill Level: 1

Specialisations:

• Community Relations Manager
• External Relations Manager
• Media Relations Manager

In Australia and New Zealand:

Most occupations in this minor group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• formulating and administering policy advice and strategic planning
• establishing and directing operational and administrative procedures
• implementing, monitoring and evaluating budgetary and accounting strategies and policies
• providing advice to senior Managers and board members on strategic, policy and program and legislative issues
• ensuring compliance with relevant legislation, regulations and standards
• controlling selection, training and performance of staff
• representing the organisation in negotiations, and at conventions, seminars, public hearings and forums

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• providing high level administrative, strategic planning and operational support, research and advice to senior management on administrative matters such as staff management, financial planning, facility management and information services
• developing and managing the organisation's administrative, financial, physical and staff resources
• developing and implementing administrative, financial and operational procedural statements and guidelines for use by staff in the organisation
• analysing complex resource management issues and initiatives that affect the organisation, and preparing associated reports, correspondence and submissions
• providing information and support for the preparation of financial reports and budgets
• leading, managing and developing administrative staff to ensure smooth business operations and the provision of accurate and timely information
• representing the organisation in negotiations, and at conventions, seminars, public hearings and forums, and promoting existing and new programs and policies

• 132111 Corporate Services Manager

Alternative Titles:

• Administration Manager
• Business Services Manager

Plans, organises, directs, controls and coordinates the overall administration of an organisation.

Skill Level: 1

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• determining, implementing, monitoring, reviewing and evaluating budgetary and accounting strategies, policies and plans in consultation with other Managers
• providing financial information and interpreting the implications for business performance and funding needs
• coordinating the development, implementation and monitoring of accounting systems
• directing the preparation of financial reports that summarise and forecast the organisation's financial position such as income statements, balance sheets and analyses of future earnings and income
• assessing capital finance proposals and the financial status of operational projects
• advising on investment strategies, sources of funds and the distribution of earnings
• delivering long range profit forecasts, budgeting and financial reporting
• ensuring compliance with financial legislation and standards

• 132211 Finance Manager

Alternative Titles:

• Chief Financial Officer
• Finance Director
• Financial Controller

Plans, organises, directs, controls and coordinates the financial and accounting activities within an organisation.

Skill Level: 1

Specialisation:

• Financial Administrator

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• determining, implementing, monitoring, reviewing and evaluating human resource management strategies, policies and plans to meet business needs
• advising and assisting other Managers in applying sound recruitment and selection practices, and appropriate induction, training and development programs
• developing and implementing performance management systems to plan, appraise and improve individual and team performance
• representing the organisation in negotiations with unions and employees to determine remuneration and other conditions of employment
• developing and implementing occupational health and safety programs and equal employment opportunity programs, and ensuring compliance with related statutory requirements
• overseeing the application of redundancy and other employee retrenchment policies
• monitoring employment costs and productivity levels
• may train and advise other Managers in personnel and workplace relations matters

• 132311 Human Resource Manager

Plans, organises, directs, controls and coordinates the human resource and workplace relations activities within an organisation.

Skill Level: 1

Specialisations:

• Kaiwhakahaere Tumu (NZ)
• Occupational Health and Safety Manager
• Training and Development Manager
• Workplace Relations Manager

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• developing, implementing and monitoring strategic plans, programs, policies, processes, systems and procedures to achieve goals, objectives and work standards
• developing, implementing, administering and participating in policy research and analysis
• coordinating the implementation of policies and practices
• establishing activity measures and measurements of accountability
• overseeing and participating in the development of policy documents and reports
• consulting with and providing expert advice to government officials and board members on policy, program and legislative issues
• representing the organisation in negotiations, and at conventions, seminars, public hearings and forums convened to discuss policy issues

• 132411 Policy and Planning Manager

Alternative Title:

• Public Policy Manager

Plans, organises, directs, controls and coordinates policy advice and strategic planning within an organisation.

Skill Level: 1

Specialisations:

• Corporate Planning Manager
• Strategic Planning Manager

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• determining, implementing and monitoring research and development strategies, policies and plans
• developing and implementing research projects, priorities and targets to support commercial and policy developments
• leading major research projects and coordinating activities of other research workers
• assessing the benefits and monitoring the costs and effectiveness of research and development activities
• interpreting results of research projects and recommending associated product and service development innovations
• providing advice on research and development options available to the organisation
• monitoring leading-edge developments in relevant disciplines and assessing implications for the organisation
• may publish results of significant research projects

• 132511 Research and Development Manager

Plans, organises, directs, controls and coordinates research and development activities within an organisation.

Skill Level: 1

In Australia and New Zealand:

Most occupations in this minor group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• identifying business opportunities, and developing and implementing business plans and marketing, operating, human resource, pricing and credit policies and procedures
• establishing project schedules and budgets
• coordinating labour resources and procurement and delivery of materials, plant and equipment
• negotiating contracts with suppliers and customers to meet resource, cost and quality requirements
• monitoring costs and work progress and performance, and adjusting processes and resources to ensure goals are met
• directing the preparation of production records and reports

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

Registration or licensing may be required.

• leading the coordination and prioritisation of resources across projects
• assessing and interpreting architectural drawings and specifications
• coordinating resources, procurement and delivery of materials, plant and equipment
• consulting with Architects, Engineering Professionals and other professionals, and Technical and Trades Workers
• managing links between projects and monitoring overall time, costs, quality, budget and risk
• negotiating with stakeholders throughout the construction process and project lifecycle
• developing tenders and contract bids
• managing and monitoring adherence to legislation and standards of performance and safety
• managing submission of plans to local authorities and liaising with stakeholders to undertake relevant inspections throughout the project
• leading and managing human resources including subcontractors, standards, progress and delivery of project and program requirements
• managing change and implementation of projects and programs
• establishing and managing project plans to ensure alignment with program strategic goals and project outcomes

• 133111 Construction Project Manager
• 133112 Project Builder

Alternative Title:

• Building and Construction Manager

Plans, organises, directs, controls and coordinates construction of engineering and building projects, and all resources involved in the construction process. Registration or licensing may be required.

Skill Level: 1

Specialisation:

• Shipbuilding Program Manager

Alternative Title:

• Professional Builder

Plans, organises, directs, controls and coordinates the construction, alteration and renovation of dwellings and other buildings, and the physical and human resources involved in the building process. Registration or licensing is required.

Skill Level: 1

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• determining, implementing and monitoring engineering strategies, policies and plans
• interpreting plans, drawings and specifications, and providing advice on engineering methods and procedures to achieve construction and production requirements
• establishing project schedules and budgets
• ensuring conformity with specifications and plans, and with laws, regulations and safety standards
• ensuring engineering standards of quality, cost, safety, timeliness and performance are observed
• overseeing maintenance requirements to optimise efficiency
• liaising with marketing, research and manufacturing managers regarding engineering aspects of new construction and product design
• may contribute to research and development projects

• 133211 Engineering Manager

Plans, organises, directs, controls and coordinates the engineering and technical operations of an organisation.

Skill Level: 1

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• identifying local and overseas business opportunities
• developing and implementing business plans, and marketing, operating, human resource, pricing and credit policies and procedures
• determining the mix of products and services to be provided and negotiating conditions of trade
• liaising with local and overseas suppliers and distributors about orders and products
• researching regulatory and statutory requirements affecting the importing, exporting, wholesaling and distribution of goods
• monitoring business performance and preparing estimates, financial statements and reports of operations
• appointing agents and distributors
• arranging the shipping of goods into and out of the country
• overseeing the display and sale of merchandise and preparation of product information for customer service staff and customers
• implementing after-sales service procedures

• 133311 Importer or Exporter
• 133312 Wholesaler

Plans, organises, directs, controls and coordinates the operations of an importing or exporting establishment.

Skill Level: 1

Plans, organises, directs, controls and coordinates the operations of a wholesale trading establishment.

Skill Level: 1

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• identifying business opportunities, devising new manufacturing processes and determining products to be manufactured
• developing business plans and implementing operational, marketing, human resource and pricing procedures
• researching and implementing regulatory and statutory requirements affecting manufacturing operations and the environment
• directing the activities of production, warehouse, distribution and other operating units
• maintaining quality control systems for manufacturing, waste disposal, delivery and other procedures
• coordinating orders for raw materials, supplies and equipment, and arranging packaging, delivery and wholesaling of products
• overseeing the coordination of after-sales service
• overseeing the provision of quotes for the manufacture of specialised goods and arranging contracts with customers
• may devise and oversee the implementation of production run schedules

• 133411 Manufacturer

Plans, organises, directs, controls and coordinates the operations of a small manufacturing establishment.

Skill Level: 1

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• determining, implementing and monitoring production strategies, policies and plans
• planning details of production activities in terms of output quality and quantity, cost, time available and labour requirements
• controlling the operation of production plant and quality procedures through planning of maintenance, designation of operating hours and supply of parts and tools
• monitoring production output and costs, and adjusting processes and resources to minimise costs
• informing other Managers about production matters
• overseeing the acquisition and installation of new plant and equipment
• directing research into production methods, and recommending and implementing initiatives
• controlling the preparation of production records and reports
• coordinating the implementation of occupational health and safety requirements
• directing staff activities and monitoring their performance

• 133511 Production Manager (Forestry)
• 133512 Production Manager (Manufacturing)
• 133513 Production Manager (Mining)

Alternative Title:

• Forest Manager

Plans, organises, directs, controls and coordinates the production activities of a forestry operation including physical and human resources.

Skill Level: 1

Specialisations:

• Forest Logistics Manager (NZ)
• Forestry Contractor (NZ)
• Harvest Manager (Forestry)
• Operations Manager (Forestry)

Plans, organises, directs, controls and coordinates the manufacturing activities of an organisation including physical and human resources.

Skill Level: 1

Specialisations:

• Operations Manager (Production)
• Plant Manager (Manufacturing)
• Sawmill Manager
• Timber and Wood Products Mill Manager
• Works Manager (Manufacturing)

Alternative Titles:

• Mine Manager
• Mine Superintendent

Plans, organises, directs, controls and coordinates the production activities of a mining operation including physical and human resources.

Skill Level: 1

Specialisation:

• Quarry Manager

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• determining, implementing and monitoring purchasing, storage and distribution strategies, policies and plans
• preparing and implementing plans to maintain required stock levels at minimum cost
• negotiating contracts with suppliers to meet quality, cost and delivery requirements
• monitoring and reviewing storage and inventory systems to meet supply requirements and control stock levels
• operating recording systems to track all movements of supplies and finished goods, and ensuring re-ordering and re-stocking at optimal times
• liaising with other departments and customers concerning requirements for outward goods and associated forwarding transportation
• overseeing the recording of purchase, storage and distribution transactions
• directing staff activities and monitoring their performance
• provision of products and services to meet customer or client requirements

• 133611 Supply and Distribution Manager
• 133612 Procurement Manager

Plans, organises, directs, controls and coordinates the supply, storage and distribution of goods produced by an organisation.

Skill Level: 1

Specialisations:

• Agricultural Goods Logistics Manager
• Logistics Manager
• Logistics Officer (Air Force)
• Ordnance Corps Officer (Army)
• Supply Chain Manager
• Supply Officer (Navy)
• Transport Corps Officer (Army)

Plans, organises, directs, controls and coordinates the procurement and purchasing of materials, products and services for an organisation.

Skill Level: 1

Alternative Title:

• Purchasing Manager

In Australia and New Zealand:

Most occupations in this minor group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• formulating policies and plans for the operation of childcare, health, welfare and educational establishments, and setting standards and objectives
• developing and implementing programs and services to meet the needs of clients
• directing and coordinating the allocation of resources
• liaising with parents, boards, funding bodies, the community and educational institutions to discuss areas of cooperation and coordination
• directing administrative operations such as budget planning, report preparation, monitoring and controlling expenditure, and student admissions
• selecting, developing and managing the performance of staff
• preparing, or arranging for the preparation of, reports, budgets and forecasts
• representing the organisation in negotiations, and at conventions, seminars, public hearings and forums

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• developing and implementing programs to enhance the physical, social, emotional and intellectual development of young children
• providing care for children in before-school, after-school, day, and vacation care centres
• directing and supervising Child Carers in providing care and supervision for young children
• ensuring the centre is a safe area for children, staff and visitors
• complying with relevant government requirements and standards
• liaising with parents
• maintaining records and accounts for the centre
• recruiting staff and coordinating professional development

• 134111 Child Care Centre Manager

Alternative Titles:

• Child Care Centre Director
• Child Care Coordinator

Plans, organises, directs, controls and coordinates the activities of a childcare centre or service including physical and human resources.

Skill Level: 1

Nurse Managers are included in Unit Group 2543 Nurse Managers.

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification and at least five years of relevant experience. In some instances relevant experience may substitute for the formal qualification (ANZSCO Skill Level 1).

Registration or licensing may be required.

• providing overall direction and management for the service, facility, organisation or centre
• developing, implementing and monitoring procedures, policies and standards for medical, nursing, allied health and administrative staff
• coordinating and administering health and welfare programs and clinical services
• monitoring and evaluating resources devoted to health, welfare, recreation, housing, employment, training and other community facilities and centres
• controlling administrative operations such as budget planning, report preparation, expenditure on supplies, equipment and services
• liaising with other health and welfare providers, boards and funding bodies to discuss areas of health and welfare service cooperation and coordination
• advising government bodies about measures to improve health and welfare services and facilities
• representing the organisation in negotiations, and at conventions, seminars, public hearings and forums
• controlling selection, training and supervision of staff

• 134211 Medical Administrator / Medical Superintendent
• 134212 Nursing Clinical Director
• 134213 Primary Health Organisation Manager
• 134214 Welfare Centre Manager
• 134299 Health and Welfare Services Managers nec

Alternative Title:

• Medical Manager

Plans, organises, directs, controls and coordinates medical programs and clinical services in a hospital or other health service facility, maintains standards of medical care, provides leadership to ensure an appropriately skilled medical workforce, and contributes to health service planning.

Skill Level: 1

Specialisations:

• Director of Clinical Services
• Director of Medical Services

Alternative Titles:

• Director of Nursing
• Senior Nurse Manager

Plans, organises, directs, controls and coordinates nursing programs and clinical services in a hospital, aged care or other health service facility, maintains standards of nursing care, provides leadership to ensure an appropriately skilled nursing and midwifery workforce, and contributes to health service planning. Registration or licensing may be required.

Skill Level: 1

Specialisations:

• Assistant Director of Nursing
• Deputy Director of Nursing
• Executive Director of Nursing

Plans, organises, directs, controls and coordinates a primary health organisation that provides a broad range of out-of-hospital health services.

Skill Level: 1

Alternative Title:

• Welfare Project Manager

Plans, organises, directs, controls and coordinates a centre, program or project concerned with social welfare support.

Skill Level: 1

This occupation group covers Health and Welfare Services Managers not elsewhere classified.

Skill Level: 1

Occupations in this group include:

• Director of Pharmacy
• Director of Physiotherapy Services
• Director of Speech Pathology
• Disability Services Program Manager
• Manager of Allied Health Services

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification and at least five years of relevant experience (ANZSCO Skill Level 1).

Registration or licensing is required.

• determining educational programs based on curricula set by educational authorities
• implementing systems and procedures to monitor school performance and student enrolments
• directing administrative and clerical activities concerning student admissions and educational services
• preparing school budgets and maintaining budgetary controls
• promoting the educational program, and representing schools in the wider community
• supervising the maintenance of school facilities
• enforcing a disciplinary code to create a safe and conducive environment for students and teachers
• organising and implementing methods of raising additional funds in conjunction with parent groups
• controlling selection, training and supervision of staff
• may teach students

• 134311 School Principal

Alternative Title:

• Headmaster/mistress

Plans, organises, directs, controls and coordinates the educational and administrative aspects of primary, middle or intermediate and secondary schools including physical and human resources. Registration or licensing is required.

Skill Level: 1

Specialisations:

• Middle or Intermediate School Principal
• Primary School Principal
• Secondary School Principal

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification and at least five years of relevant experience. In some instances relevant experience may substitute for the formal qualification (ANZSCO Skill Level 1).

• coordinating the educational, administrative and financial affairs of an educational institution or department within the institution
• researching, developing, implementing, reviewing and evaluating educational and administrative policy
• liaising between educational institutions, parents and the wider community
• providing advice on policy and procedures to staff and students
• consulting with academic and administrative staff to coordinate educational programs
• identifying and addressing present and future needs for student and staff development
• researching educational systems and monitoring and evaluating new developments
• researching and reporting on students' needs arising from curriculum implementation
• developing and delivering training programs for teachers

• 134411 Faculty Head
• 134412 Regional Education Manager
• 134499 Education Managers nec

Plans, organises, directs, controls and coordinates the educational and administrative aspects of a department, faculty or school within a university or other tertiary education institution.

Skill Level: 1

Specialisations:

• Dean (University)
• Head Teacher (TAFE)

Plans, organises, directs, controls and coordinates educational approaches and policy, and curriculum resources and development for preschool, primary, middle or intermediate school, secondary, TAFE or polytechnic teachers and administrators.

Skill Level: 1

Specialisation:

• School Administrator

This occupation group covers Education Managers not elsewhere classified.

Skill Level: 1

Occupations in this group include:

• Polytechnic Registrar
• Project Coordinator (Education)
• TAFE Registrar
• University Registrar

In Australia and New Zealand:

Most occupations in this minor group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• analysing information needs and specifying technology to meet those needs
• formulating and directing information and communication technology (ICT) strategies, policies and plans
• directing the selection and installation of ICT resources and the provision of user training
• directing ICT operations and setting priorities between system developments, maintenance and operations
• overseeing the security of ICT systems

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• analysing information needs and specifying technology to meet those needs
• formulating and directing information and communication technology (ICT) strategies, policies and plans
• directing the selection and installation of ICT resources and the provision of user training
• directing ICT operations and setting priorities between system developments, maintenance and operations
• overseeing the security of ICT systems

• 135111 Chief Information Officer
• 135112 ICT Project Manager
• 135199 ICT Managers nec

Alternative Title:

• Chief Technology Officer

Plans, organises, directs, controls and coordinates the ICT strategies, plans and operations of an organisation to ensure the ICT infrastructure supports the organisation's overall operations and priorities.

Skill Level: 1

Specialisation:

• Chief Information Security Officer

Plans, organises, directs, controls and coordinates quality accredited ICT and cyber security projects. Accountable for day-to-day operations of resourcing, scheduling, prioritisation and task coordination, and meeting project milestones, objectives and deliverables within agreed timeframes and budgets.

Skill Level: 1

Specialisations:

• ICT Development Manager
• ICT Security Project Manager

This occupation group covers ICT Managers not elsewhere classified.

Skill Level: 1

Occupations in this group include:

• IT Service Delivery Manager
• Network Manager

In Australia and New Zealand:

Most occupations in this minor group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• establishing administrative and operational procedures by taking account of the organisation's operating environment
• making policy decisions and accepting responsibility for operations, performance of staff, achievement of targets and adherence to budgets, standards and procedures
• establishing lines of control and delegating responsibilities to subordinate staff
• representing the organisation in dealings with other organisations and the public
• controlling the collection and interpretation of management information to monitor performance
• controlling the use of, and accounting for, the assets and facilities of the organisation
• preparing budgets and other management plans
• preparing reports, authorising the release of information, and handling public relations activities

• 139111 Commissioned Defence Force Officer
• 139112 Commissioned Fire Officer
• 139113 Commissioned Police Officer

Provides high level management to support the running of an organisational unit within the Australian or New Zealand Defence Forces.

This occupation includes the following ranks:

• Air Force: Flight Lieutenant, Flying Officer, Pilot Officer, Squadron Leader
• Army: Captain, Lieutenant, Major, Second Lieutenant
• Navy: Lieutenant, Lieutenant Commander, Midshipman, Sub Lieutenant

This occupation excludes Commissioned Defence Force Officers performing duties for which there is a civilian equivalent. These officers are included with the civilian occupation, for example, Nursing Officers are included in Unit Group 2544 Registered Nurses, in Occupation 254499 Registered Nurses nec.

Skill Level: 1

Specialisations:

• Air Defence Officer (Air Force) (Aus)
• Ground Defence Officer (Air Force) (Aus)
• Military Police Officer (Air Force) (NZ)
• Security Police Officer (Air Force) (Aus)
• Armoured Corps Officer (Army)
• Artillery Officer (Army)
• General Service Officer (Army) (Aus)
• Infantry Officer (Army)
• Military Police Officer (Army)
• Special Service Officer (Army) (Aus)
• Military Police Officer (Navy) (NZ)
• Observer (Navy)

Provides high level management to support the running of a geographical or operational section of a fire service.

Skill Level: 1

Specialisations:

• Fire Investigator
• Inspector (Fire Services)

Provides high level management to support the running of a geographical or operational section of a police service.

Skill Level: 1

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• supervising a small group of subordinates
• maintaining discipline of subordinates
• monitoring the morale, welfare and behaviour of subordinates, and advising commanding officers accordingly
• instructing subordinates in dress, deportment, demeanour, behaviour, drill and devotion to duty to maintain military standards
• conducting military drills and inspections
• teaching military traditions and customs

• 139211 Senior Non-commissioned Defence Force Member

Implements and enforces directives of commissioned officers of the Australian or New Zealand Defence Forces.

This occupation includes the following ranks:

• Air Force:
  • Flight Sergeant
  • Sergeant
  • Warrant Officer
  • Warrant Officer of the Air Force
• Army:
  • Regimental Sergeant Major of the Army
  • Sergeant
  • Warrant Officer Class 1
  • Warrant Officer Class 2
• Navy:
  • Chief Petty Officer
  • Petty Officer
  • Warrant Officer
  • Warrant Officer of the Navy

Skill Level: 1

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• 139911 Arts Administrator or Manager
• 139912 Environmental Manager
• 139913 Laboratory Manager
• 139915 Sports Administrator
• 139916 Quality Assurance Manager
• 139917 Regulatory Affairs Manager
• 139999 Specialist Managers nec

Plans, organises, directs, controls, coordinates and promotes artistic and cultural policies, programs, projects and services.

Skill Level: 1

Specialisations:

• Art Gallery Director
• Community Arts Centre Manager
• Cultural Centre Manager

Plans, organises, directs, controls and coordinates the development and implementation of an environmental management system within an organisation by identifying, solving and alleviating environmental issues, such as pollution and waste treatment, in compliance with environmental legislation and to ensure corporate sustainable development.

Skill Level: 1

Plans, organises, directs, controls and coordinates the operations of a research or production laboratory.

Skill Level: 1

Plans, organises, directs, controls, coordinates and promotes sport and recreational activities, and develops related policies.

Skill Level: 1

Alternative Title:

• Quality Facilitator

Plans, organises, directs, controls and coordinates the deployment of quality systems and certification processes within an organisation.

Skill Level: 1

Plans, organises, directs, controls, coordinates and promotes adherence to regulatory frameworks and strategies within an organisation. Monitors regulatory environment and enables compliance.

Skill Level: 1

This occupation group covers Specialist Managers not elsewhere classified.

Skill Level: 1

Occupations in this group include:

• Airport Manager
• Ambassador
• Ambulance Services Manager
• Archbishop
• Bishop
• Harbour Master
• Security Manager (Non-ICT)

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• planning and organising special functions, sporting, gaming and entertainment activities and the range and mix of products, stock levels and service standards
• promoting and selling goods and services
• observing liquor, gaming, health and other laws and regulations
• developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
• promoting facilities, conferences, conventions and trade shows to potential customers
• organising the purchase and maintenance of transport vehicles, equipment and fuel, and transporting goods
• controlling the selection, training and supervision of staff
• ensuring compliance with occupational health and safety regulations

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• planning and organising special functions, sporting, gaming and entertainment activities
• directing and overseeing reservation, reception, room service and housekeeping activities
• observing liquor, gaming, health and other laws and regulations
• monitoring quality at all stages of preparation and presentation of food and services
• controlling the selection, training and supervision of staff
• ensuring compliance with occupational health and safety regulations

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• planning menus in consultation with Chefs
• planning and organising special functions
• arranging the purchasing and pricing of goods according to budget
• maintaining records of stock levels and financial transactions
• ensuring dining facilities comply with health regulations and are clean, functional and of suitable appearance
• conferring with customers to assess their satisfaction with meals and service
• selecting, training and supervising waiting and kitchen staff
• may take reservations, greet guests and assist in taking orders

• 141111 Cafe or Restaurant Manager

Alternative Titles:

• Food and Beverage Manager
• Restaurateur

Organises and controls the operations of a cafe, restaurant or related establishment to provide dining and catering services.

Note: Fast Food Managers are excluded from this occupation. Fast Food Managers are included in Occupation 142111 Retail Manager (General).

Skill Level: 2

Specialisations:

• Bistro Manager
• Canteen Manager
• Caterer
• Internet Cafe Manager

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

• taking reservations, registering guests, assigning accommodation and collecting payments
• arranging cleaning and maintenance of caravans, cabins, amenities blocks, recreation facilities and grounds
• informing guests of local tourist attractions and recreational facilities
• attending to complaints lodged by customers
• liaising with local government to ensure compliance with laws, regulations and ordinances
• may operate an on-site shop, cafe or restaurant for guests
• may sign, supervise and enforce terms of tenancy agreements in accordance with legislation and may obtain enforcement orders where tenants are in breach of requirements
• may act as licensee for the purchase and sale of liquor

• 141211 Caravan Park and Camping Ground Manager

Organises and controls the operations of a caravan park and camping ground to provide accommodation and leisure services. Registration or licensing may be required.

Skill Level: 2

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

• directing and overseeing reservation, reception, room service and housekeeping activities
• supervising security arrangements, and garden and property maintenance
• planning and supervising bar, restaurant, function and conference activities
• observing liquor, gaming, and other laws and regulations
• assessing and reviewing customer satisfaction
• overseeing accounting and purchasing activities
• ensuring compliance with occupational health and safety regulations
• may provide guests with local tourism information, and arrange tours and transportation

• 141311 Hotel or Motel Manager

Alternative Titles:

• Hotelier
• Publican

Organises and controls the operations of a hotel or motel to provide guest accommodation, meals and other services. Registration or licensing may be required.

Skill Level: 2

Specialisations:

• Duty Manager (Hotel)
• Resort Manager

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing is required.

• planning and supervising bar, restaurant and function services
• planning, booking and supervising sporting, gaming and entertainment activities
• supervising security arrangements and property maintenance
• arranging member subscriptions
• observing liquor, gaming, health and other laws and regulations
• ensuring compliance with occupational health and safety regulations
• compiling and organising distribution of newsletters and other information to keep members informed of forthcoming events and facilities available
• assessing and reviewing member satisfaction and preferences
• liaising with community groups sponsored and assisted by the club
• selecting, training and supervising staff

• 141411 Licensed Club Manager

Alternative Title:

• Club Licensee

Organises and controls the operations of a licensed club to provide food, beverages, gaming, entertainment, sporting and other amenities for members. Registration or licensing is required.

Skill Level: 2

Specialisations:

• Gaming Manager
• Nightclub Manager

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

• 141911 Bed and Breakfast Operator
• 141912 Retirement Village Manager
• 141999 Accommodation and Hospitality Managers nec

Organises and controls the operations of a bed and breakfast to provide a short term, highly personalised accommodation and leisure service for guests including breakfast. Ensures guests' needs, wants and comfort are satisfied during their stay. Registration or licensing may be required.

Skill Level: 2

Organises and controls the day-to-day operations of a retirement village to provide a range of accommodation, personal care services, and recreational and social activities for the use and enjoyment of residents.

Skill Level: 2

This occupation group covers Accommodation and Hospitality Managers not elsewhere classified. Registration or licensing may be required.

Skill Level: 2

Occupations in this group include:

• Backpackers Manager
• Boarding House Manager
• Casino Duty Manager
• Guest House Manager
• Hostel Manager
• Reception Centre Manager

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• determining product mix, stock levels and service standards
• formulating and implementing purchasing and marketing policies, and setting prices
• promoting and advertising the establishment's goods and services
• selling goods and services to customers and advising them on product use
• maintaining records of stock levels and financial transactions
• undertaking budgeting for the establishment
• controlling selection, training and supervision of staff
• ensuring compliance with occupational health and safety regulations

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

• determining product mix, stock levels and service standards
• formulating and implementing purchasing and marketing policies, and setting prices
• promoting and advertising the establishment's goods and services
• selling goods and services to customers and advising them on product use
• maintaining records of stock levels and financial transactions
• undertaking budgeting for the establishment
• controlling selection, training and supervision of staff
• ensuring compliance with occupational health and safety regulations

• 142111 Retail Manager (General)
• 142112 Antique Dealer
• 142113 Betting Agency Manager
• 142114 Hair or Beauty Salon Manager
• 142115 Post Office Manager
• 142116 Travel Agency Manager

Alternative Titles:

• Retail Store Manager
• Shop Manager

Organises and controls the operations of a retail trading establishment.

Retail Pharmacists are excluded from this occupation. Retail Pharmacists are included in Unit Group 2515 Pharmacists, in Occupation 251513 Retail Pharmacist.

Skill Level: 2

Specialisations:

• Fast Food Manager
• Newsagent
• Retail Bakery Manager

Buys and sells antiques such as furniture, art, jewellery and china. May also clean, restore and value antiques. Registration or licensing may be required.

Skill Level: 2

Organises and controls the operations of a branch of a betting agency. Registration or licensing may be required.

Skill Level: 2

Organises and controls the operations of a hairdressing or beauty salon. Registration or licensing may be required.

Skill Level: 2

Organises and controls the operations of a post office.

Skill Level: 2

Organises and controls the operations of a travel agency. Registration or licensing may be required.

Skill Level: 2

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• planning and organising the range and mix of entertainment, attractions, amusement machines and fitness programs to be offered by the centre
• organising publicity to promote facilities and attract clients
• scheduling games and competitions
• selecting, training and supervising staff
• ensuring facilities are properly maintained and conform to safety standards
• may undertake coaching, fitness instruction and training of clients
• may plan and organise catering facilities

• 149111 Amusement Centre Manager
• 149112 Fitness Centre Manager
• 149113 Sports Centre Manager

Alternative Title:

• Entertainment Centre Manager

Organises, controls and promotes the activities, facilities and resources of an amusement centre, showground or theme park.

Skill Level: 2

Specialisations:

• Bridge Club Manager
• Fairground Operator
• Video Arcade Manager

Organises, controls and promotes the activities, facilities and resources of a fitness centre. May coach, instruct and train clients.

Skill Level: 2

Organises, controls and promotes the activities, facilities and resources of a sports centre.

Skill Level: 2

Specialisations:

• Aquatic Centre Manager
• Golf Course Manager
• Indoor Sports Centre Manager
• Squash Centre Manager
• Stadium Manager
• Tennis Centre Manager
• Ten Pin Bowling Centre Manager

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
• ensuring operational efficiency within a call centre
• providing direction and feedback to team members and assisting with recruitment
• managing, motivating and developing staff providing customer services
• planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
• liaising with other organisational units, service agents and customers to identify and respond to customer expectations
• may work in a call centre

• 149211 Call or Contact Centre Manager
• 149212 Customer Service Manager

Organises and controls the operations of a call or contact centre. May work in a call centre.

Skill Level: 2

Alternative Titles:

• Client Service Manager
• Service Manager

Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.

Skill Level: 2

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• promoting conferences, conventions and trade shows to potential customers
• responding to inquiries concerning services provided and costs for room and equipment hire, catering and related services
• meeting with clients to discuss their needs and outlining package options to meet these needs
• arranging and coordinating services, such as conference facilities, catering, signage, displays, audiovisual equipment, accommodation, transport and social events, for participants
• organising registration of participants
• negotiating the type and costs of services to be provided within budget
• overseeing work by contractors and reporting on variations to work orders

• 149311 Conference and Event Organiser

Alternative Title:

• Event Manager

Organises and coordinates services for conferences, events, functions, banquets and seminars.

Skill Level: 2

Specialisations:

• Event Planner
• Exhibition Organiser
• Wedding Coordinator

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

• organising the purchase and maintenance of transport vehicles, equipment and fuel
• liaising with clients to determine requirements and providing customers with advice and information regarding vehicle type, purchase or hire rates and obligations and handling complaints
• receiving orders and bookings, and planning and implementing transportation schedules
• ensuring goods are stored and transported in conditions that will maintain their quality
• arranging collection and delivery of vehicles and goods
• maintaining business records and preparing operational statements and reports
• coordinating activities associated with the arrival, departure, loading and unloading of trains
• ensuring compliance with occupational health and safety regulations

• 149411 Fleet Manager
• 149412 Railway Station Manager
• 149413 Transport Company Manager

Organises and controls the buying and selling of vehicles for rental agencies and coordinates the leasing of vehicles. Registration or licensing may be required.

Skill Level: 2

Organises and controls the operations of a railway station.

Skill Level: 2

Organises and controls the operations of an enterprise that operates a fleet of vehicles to transport goods and passengers. Registration or licensing may be required.

Skill Level: 2

Specialisations:

• Bus Company Manager
• Car Rental Agency Manager

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

• 149911 Boarding Kennel or Cattery Operator
• 149912 Cinema or Theatre Manager
• 149913 Facilities Manager
• 149914 Financial Institution Branch Manager
• 149915 Equipment Hire Manager
• 149999 Hospitality, Retail and Service Managers nec

Organises and controls the operations of an establishment which offers temporary boarding for dogs and cats.

Skill Level: 2

Organises and controls the operations of a cinema or theatre. Registration or licensing may be required.

Skill Level: 2

Alternative Title:

• Building Manager

Organises, controls and coordinates the strategic and operational management of buildings and facilities in a public and private organisations to ensure the proper and efficient operation of all physical aspects of a facility, to create and sustain safe and productive environments for occupants.

Skill Level: 2

Specialisation:

• Shopping Centre Manager

Organises and controls the general operational activities of a branch of a bank, building society, credit union or similar financial institution.

Skill Level: 2

Specialisations:

• Bank Manager
• Credit Union Manager

Organises and controls the operations of an establishment engaged in the hiring out of equipment to companies involved in areas such as building and engineering construction, government, mining and resources, manufacturing, maintenance, special events, and to individuals for personal use.

Skill Level: 2

This occupation group covers Hospitality, Retail and Service Managers not elsewhere classified. Registration or licensing may be required.

Skill Level: 2

Occupations in this group include:

• Abattoir Manager
• Brothel Keeper
• Laundromat Operator
• Marina Manager
• Taxi Proprietor