Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

• determining customer requirements and advising on product range, price, delivery, warranties and product use and care
• demonstrating and explaining to customers the establishment's goods and services
• selling goods and services
• accepting payment for goods and services by a variety of payment methods and preparing sales invoices
• assisting with the ongoing management of stock such as product inventories and participating in stocktakes
• stacking and displaying goods for sale, and wrapping and packing goods sold

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• determining customer requirements and advising on product range, price, delivery, warranties and product use and care
• demonstrating and explaining to customers the establishment's goods and services
• selling food, beverages, clothing, footwear and other personal and household goods and services
• accepting payment for goods and services by a variety of payment methods and preparing sales invoices
• assisting with the ongoing management of stock such as product inventories and participating in stocktakes
• stacking and displaying goods for sale, and wrapping and packing goods sold

• 621111 Sales Assistant (General)

Alternative Title:

• Retail Sales Assistant

Sells goods and services, such as food, clothing, hardware, household appliances, office supplies and cosmetics, in a retail or wholesale establishment.

Skill Level: 5

Specialisations:

• Clothing Sales Assistant
• Cosmetic Sales Assistant
• Fast Food Sales Assistant
• Hardware Sales Assistant

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• determining customer requirements and advising on product range, price, delivery, warranties and product use and care
• demonstrating and explaining to customers the establishment's goods and services
• selling computers, computer peripherals, software, mobile telephones and telephone accessories and services such as Internet access and mobile telephone plans
• accepting payment for goods and services by a variety of payment methods and preparing sales invoices
• assisting with the ongoing management of stock such as product inventories and participating in stocktakes
• stacking and displaying goods for sale, and wrapping and packing goods sold

• 621211 ICT Sales Assistant

Sells computing and telecommunications related goods and services in a retail or wholesale establishment.

Skill Level: 5

Specialisation:

• Mobile Phone Salesperson

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• determining customer requirements and advising on product range, price, delivery, warranties and product use and care
• showing vehicles to customers and test driving vehicles with customers
• selling motor vehicles and vehicle products such as parts, tyres, lubricating oils, batteries, car stereos and alarms
• taking sales orders and preparing contracts of sale
• receiving orders for parts
• determining part sizes and details such as vehicle make, model, manufacturer and year
• searching lists of parts to identify part numbers, price and availability

• 621311 Motor Vehicle or Caravan Salesperson
• 621312 Motor Vehicle Parts Interpreter / Automotive Parts Salesperson

Alternative Title:

• Motor Vehicle Salesperson

Sells new and used motor cars, motorcycles, trucks, boats, caravans and earthmoving equipment in a retail or wholesale establishment.

Skill Level: 4

Specialisation:

• Fleet Salesperson

Alternative Title:

• Automotive Parts Interpreter

Sells motor vehicle accessories and parts in a retail or wholesale establishment.

Skill Level: 4

Pharmacy Technicians are included in Unit Group 3112 Medical Technicians.

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• accepting prescriptions for filling by Retail Pharmacists
• determining customer requirements and advising customers on the selection, price and usage of non-prescription medicines
• advising customers on the correct application and storage of medicines
• selling goods such as non-prescription drugs, first aid supplies, toiletries and cosmetics
• accepting payment for goods and services by a variety of payment methods and preparing sales invoices
• promoting goods and services that are for sale
• assisting with the ongoing management of stock such as product inventories and participating in stocktakes
• stacking and displaying goods for sale, and wrapping and packing goods sold

• 621411 Pharmacy Sales Assistant

Sells pharmaceutical goods, toiletries and related goods in a retail pharmacy.

Skill Level: 4

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• ensuring that customers receive prompt service and quality goods and services
• responding to customers' inquiries and complaints about goods and services
• planning and preparing work schedules and assigning staff to specific duties
• interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
• instructing staff on how to handle difficult and complicated sales procedures
• examining returned goods and deciding on appropriate action
• taking inventory of goods for sale and ordering new stock
• ensuring that goods and services are correctly priced and displayed
• ensuring safety and security procedures are enforced

• 621511 Retail Supervisor

Alternative Titles:

• Checkout Supervisor
• Sales Department Supervisor

Supervises and coordinates the activities of retail sales workers.

Skill Level: 4

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• filling fuel tanks and containers to level specified by customer
• checking and replenishing air pressure in vehicle tyres, and oil and other vehicle fluid levels
• washing vehicle windscreens and windows
• performing minor repair work to vehicles such as replacing tyres, light bulbs and windscreen wiper blades
• maintaining and operating automatic car wash facilities
• collecting payments from customers for purchases
• cleaning petrol pumps and surrounding driveway, shop and facilities
• undertaking stock control and preparing reports on fuel, oil, accessories and other items sold
• replenishing stock of fast foods, newspapers, magazines and grocery items

• 621611 Service Station Attendant

Alternative Title:

• Driveway Attendant

Sells fuel, lubricants and other automotive accessories, and performs minor maintenance on motor vehicles at a service station.

Skill Level: 5

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• collecting goods and transporting them along established routes, to door-to-door areas, and to street and market locations
• displaying and demonstrating goods, and explaining the qualities of goods to customers
• informing customers of new goods and services
• receiving payments from customers and giving change
• recording transactions on customer receipts and sales records
• wrapping and packaging goods sold
• developing lists of prospective customers and calling on them to obtain new business
• ordering and purchasing goods for sale, and monitoring and maintaining stock levels
• may attract attention by playing music, singing and calling out goods and services for sale

• 621711 Cash Van Salesperson
• 621712 Door-to-door Salesperson
• 621713 Street Vendor

Drives a van or light truck on established routes to sell goods and services.

Skill Level: 5

Specialisations:

• Ice-cream Van Vendor
• Milk Vendor

Sells goods or services from door-to-door.

Skill Level: 5

Specialisations:

• Door-to-door Fundraising Collector
• Party Plan Salesperson

Sells goods or services to customers at a street or market location.

Skill Level: 5

Specialisation:

• Market Stall Vendor

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• 621911 Materials Recycler
• 621912 Rental Salesperson
• 621999 Sales Assistants and Salespersons nec

Alternative Title:

• Scrap Materials Buyer

Salvages materials from industrial, commercial and private establishments for resale.

Skill Level: 5

Specialisations:

• Automotive Dismantler
• Bottle Dealer
• Waste Recycler

Alternative Title:

• Rental Clerk

Rents goods and equipment to individuals and businesses.

Skill Level: 5

Specialisations:

• Car Rental Sales Assistant
• Industrial Hire Sales Assistant
• Video Library Assistant

This occupation group covers Sales Assistants and Salespersons not elsewhere classified.

Skill Level: 5

Occupations in this group include:

• Carpet Measurer
• Lotteries Agent
• Swimming Pool Salesperson