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Sub-major Group

62 Sales Assistants and Salespersons

ANZSCO - Australian and New Zealand Standard Classification of Occupations
Reference period
2021

62 Sales Assistants and Salespersons

Sales Assistants and Salespersons sell a range of goods and services directly to the public on behalf of retail and wholesale establishments.

Indicative Skill Level:

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

Tasks Include:

  • determining customer requirements and advising on product range, price, delivery, warranties and product use and care
  • demonstrating and explaining to customers the establishment's goods and services
  • selling goods and services
  • accepting payment for goods and services by a variety of payment methods and preparing sales invoices
  • assisting with the ongoing management of stock such as product inventories and participating in stocktakes
  • stacking and displaying goods for sale, and wrapping and packing goods sold
Minor Group

621 Sales Assistants and Salespersons

Sales Assistants and Salespersons sell a range of goods and services directly to the public on behalf of retail and wholesale establishments.

Indicative Skill Level:

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

Tasks Include:

  • determining customer requirements and advising on product range, price, delivery, warranties and product use and care
  • demonstrating and explaining to customers the establishment's goods and services
  • selling goods and services
  • accepting payment for goods and services by a variety of payment methods and preparing sales invoices
  • assisting with the ongoing management of stock such as product inventories and participating in stocktakes
  • stacking and displaying goods for sale, and wrapping and packing goods sold
Unit Group

6211 Sales Assistants (General)

Sales Assistants (General) sell goods and services, such as food, clothing, hardware, household appliances, office supplies and cosmetics, in retail and wholesale establishments.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

  • determining customer requirements and advising on product range, price, delivery, warranties and product use and care
  • demonstrating and explaining to customers the establishment's goods and services
  • selling food, beverages, clothing, footwear and other personal and household goods and services
  • accepting payment for goods and services by a variety of payment methods and preparing sales invoices
  • assisting with the ongoing management of stock such as product inventories and participating in stocktakes
  • stacking and displaying goods for sale, and wrapping and packing goods sold

Occupation:

  • 621111 Sales Assistant (General)

621111 Sales Assistant (General)

Alternative Title:

  • Retail Sales Assistant

Sells goods and services, such as food, clothing, hardware, household appliances, office supplies and cosmetics, in a retail or wholesale establishment.

Skill Level: 5

Specialisations:

  • Clothing Sales Assistant
  • Cosmetic Sales Assistant
  • Fast Food Sales Assistant
  • Hardware Sales Assistant
Unit Group

6212 ICT Sales Assistants

ICT Sales Assistants sell computing and telecommunications related goods and services in retail and wholesale establishments.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

  • determining customer requirements and advising on product range, price, delivery, warranties and product use and care
  • demonstrating and explaining to customers the establishment's goods and services
  • selling computers, computer peripherals, software, mobile telephones and telephone accessories and services such as Internet access and mobile telephone plans
  • accepting payment for goods and services by a variety of payment methods and preparing sales invoices
  • assisting with the ongoing management of stock such as product inventories and participating in stocktakes
  • stacking and displaying goods for sale, and wrapping and packing goods sold

Occupation:

  • 621211 ICT Sales Assistant

621211 ICT Sales Assistant

Sells computing and telecommunications related goods and services in a retail or wholesale establishment.

Skill Level: 5

Specialisation:

  • Mobile Phone Salesperson
Unit Group

6213 Motor Vehicle and Vehicle Parts Salespersons

Motor Vehicle and Vehicle Parts Salespersons sell motor vehicles, boats, caravans, earthmoving equipment, vehicle accessories and parts in retail and wholesale establishments.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

  • NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

  • determining customer requirements and advising on product range, price, delivery, warranties and product use and care
  • showing vehicles to customers and test driving vehicles with customers
  • selling motor vehicles and vehicle products such as parts, tyres, lubricating oils, batteries, car stereos and alarms
  • taking sales orders and preparing contracts of sale
  • receiving orders for parts
  • determining part sizes and details such as vehicle make, model, manufacturer and year
  • searching lists of parts to identify part numbers, price and availability

Occupations:

  • 621311 Motor Vehicle or Caravan Salesperson
  • 621312 Motor Vehicle Parts Interpreter / Automotive Parts Salesperson

621311 Motor Vehicle or Caravan Salesperson

Alternative Title:

  • Motor Vehicle Salesperson

Sells new and used motor cars, motorcycles, trucks, boats, caravans and earthmoving equipment in a retail or wholesale establishment.

Skill Level: 4

Specialisation:

  • Fleet Salesperson

621312 Motor Vehicle Parts Interpreter / Automotive Parts Salesperson

Alternative Title:

  • Automotive Parts Interpreter

Sells motor vehicle accessories and parts in a retail or wholesale establishment.

Skill Level: 4

Unit Group

6214 Pharmacy Sales Assistants

Pharmacy Sales Assistants sell pharmaceutical goods, toiletries and related goods in retail pharmacies. Pharmacy Technicians are excluded from this unit group.

Pharmacy Technicians are included in Unit Group 3112 Medical Technicians.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

  • NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

  • accepting prescriptions for filling by Retail Pharmacists
  • determining customer requirements and advising customers on the selection, price and usage of non-prescription medicines
  • advising customers on the correct application and storage of medicines
  • selling goods such as non-prescription drugs, first aid supplies, toiletries and cosmetics
  • accepting payment for goods and services by a variety of payment methods and preparing sales invoices
  • promoting goods and services that are for sale
  • assisting with the ongoing management of stock such as product inventories and participating in stocktakes
  • stacking and displaying goods for sale, and wrapping and packing goods sold

Occupation:

  • 621411 Pharmacy Sales Assistant

621411 Pharmacy Sales Assistant

Sells pharmaceutical goods, toiletries and related goods in a retail pharmacy.

Skill Level: 4

Unit Group

6215 Retail Supervisors

Retail Supervisors supervise and coordinate the activities of retail sales workers.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

  • NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

  • ensuring that customers receive prompt service and quality goods and services
  • responding to customers' inquiries and complaints about goods and services
  • planning and preparing work schedules and assigning staff to specific duties
  • interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
  • instructing staff on how to handle difficult and complicated sales procedures
  • examining returned goods and deciding on appropriate action
  • taking inventory of goods for sale and ordering new stock
  • ensuring that goods and services are correctly priced and displayed
  • ensuring safety and security procedures are enforced

Occupation:

  • 621511 Retail Supervisor

621511 Retail Supervisor

Alternative Titles:

  • Checkout Supervisor
  • Sales Department Supervisor

Supervises and coordinates the activities of retail sales workers.

Skill Level: 4

Unit Group

6216 Service Station Attendants

Service Station Attendants sell fuel, lubricants and other automotive accessories, and perform minor maintenance on motor vehicles at service stations.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

  • filling fuel tanks and containers to level specified by customer
  • checking and replenishing air pressure in vehicle tyres, and oil and other vehicle fluid levels
  • washing vehicle windscreens and windows
  • performing minor repair work to vehicles such as replacing tyres, light bulbs and windscreen wiper blades
  • maintaining and operating automatic car wash facilities
  • collecting payments from customers for purchases
  • cleaning petrol pumps and surrounding driveway, shop and facilities
  • undertaking stock control and preparing reports on fuel, oil, accessories and other items sold
  • replenishing stock of fast foods, newspapers, magazines and grocery items

Occupation:

  • 621611 Service Station Attendant

621611 Service Station Attendant

Alternative Title:

  • Driveway Attendant

Sells fuel, lubricants and other automotive accessories, and performs minor maintenance on motor vehicles at a service station.

Skill Level: 5

Unit Group

6217 Street Vendors and Related Salespersons

Street Vendors and Related Salespersons sell goods and services on established routes, door-to-door, and at street and market locations.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

  • collecting goods and transporting them along established routes, to door-to-door areas, and to street and market locations
  • displaying and demonstrating goods, and explaining the qualities of goods to customers
  • informing customers of new goods and services
  • receiving payments from customers and giving change
  • recording transactions on customer receipts and sales records
  • wrapping and packaging goods sold
  • developing lists of prospective customers and calling on them to obtain new business
  • ordering and purchasing goods for sale, and monitoring and maintaining stock levels
  • may attract attention by playing music, singing and calling out goods and services for sale

Occupations:

  • 621711 Cash Van Salesperson
  • 621712 Door-to-door Salesperson
  • 621713 Street Vendor

621711 Cash Van Salesperson

Drives a van or light truck on established routes to sell goods and services.

Skill Level: 5

Specialisations:

  • Ice-cream Van Vendor
  • Milk Vendor

621712 Door-to-door Salesperson

Sells goods or services from door-to-door.

Skill Level: 5

Specialisations:

  • Door-to-door Fundraising Collector
  • Party Plan Salesperson

621713 Street Vendor

Sells goods or services to customers at a street or market location.

Skill Level: 5

Specialisation:

  • Market Stall Vendor
Unit Group

6219 Other Sales Assistants and Salespersons

This unit group covers Sales Assistants and Salespersons not elsewhere classified. It includes Materials Recyclers and Rental Salespersons.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Occupations:

  • 621911 Materials Recycler
  • 621912 Rental Salesperson
  • 621999 Sales Assistants and Salespersons nec

621911 Materials Recycler

Alternative Title:

  • Scrap Materials Buyer

Salvages materials from industrial, commercial and private establishments for resale.

Skill Level: 5

Specialisations:

  • Automotive Dismantler
  • Bottle Dealer
  • Waste Recycler

621912 Rental Salesperson

Alternative Title:

  • Rental Clerk

Rents goods and equipment to individuals and businesses.

Skill Level: 5

Specialisations:

  • Car Rental Sales Assistant
  • Industrial Hire Sales Assistant
  • Video Library Assistant

621999 Sales Assistants and Salespersons nec

This occupation group covers Sales Assistants and Salespersons not elsewhere classified.

Skill Level: 5

Occupations in this group include:

  • Carpet Measurer
  • Lotteries Agent
  • Swimming Pool Salesperson