ICT Sales Representatives are included in Unit Group 2252 ICT Sales Professionals. Technical Sales Representatives are included in Unit Group 2254 Technical Sales Representatives.

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or
• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or
• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• promoting and selling goods and services, properties and businesses
• engaging prospective clients
• determining the needs of prospective clients and explaining which goods, services and properties meet their needs
• visiting clients to establish selling opportunities
• following up clients and gauging satisfaction with goods and services purchased
• monitoring clients' changing needs and competitor activity

ICT Sales Representatives are included in Unit Group 2252 ICT Sales Professionals. Technical Sales Representatives are included in Unit Group 2254 Technical Sales Representatives.

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• assisting clients to sell property by auction, and buy and sell livestock, rural equipment, and goods and services
• compiling lists of prospective clients and making contact to seek interviews and gauge interest
• determining the needs of prospective clients and explaining which goods and services would meet their needs
• informing and supplying details to clients about goods and services for sale
• selling a range of goods and services to clients
• keeping up-to-date with clients' changing needs and competitor activity

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)

In New Zealand:

• NZQF Level 4 qualification (ANZSCO Skill Level 3)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

• appraising and listing property for auction
• organising advertising, catalogues and other publicity for auctions
• consulting vendors and setting reserve prices
• describing property presented and the conditions of sale
• asking for or setting opening bids and determining reserve prices
• accepting bids from potential buyers and closing sales to the highest bidders
• purchasing and selling livestock and rural property on behalf of clients
• selling agricultural supplies, such as seed, grains, feed, sprays, dips, drenches and veterinary products, in accordance with statutory requirements
• acting as an insurance agent for rural clients

• 611111 Auctioneer
• 611112 Stock and Station Agent

Conducts sales of real estate, goods and livestock by taking offers from buyers and accepting the highest purchase price. Registration or licensing is required.

Skill Level: 3

Provides advice to clients and acts on their behalf in relation to the sale and purchase of rural property, livestock, crops and agricultural products and services. Registration or licensing may be required.

Skill Level: 3

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing is required.

• interviewing clients to identify their insurance needs
• explaining to clients details of insurance and conditions, risk coverage, premiums and benefits
• assisting clients to determine the type and level of coverage required
• calculating premiums and establishing method of payment
• reviewing clients' circumstances to ensure that the level and coverage of insurance is still appropriate
• settling and monitoring insurance claims to ensure that both client and insurer are satisfied with the outcome
• recording information about clients and their policies
• identifying and drawing up lists of potential clients from a variety of sources and contacting them to arrange interviews
• keeping up-to-date with changes in the insurance industry and informing clients of new developments

• 611211 Insurance Agent

Represents insurance companies in selling insurance to clients. Registration or licensing is required.

Skill Level:

• 3 Australia
• 2 New Zealand

Specialisations:

• Insurance Underwriter
• Life Assurance Representative

ICT Sales Representatives are included in Unit Group 2252 ICT Sales Professionals. Technical Sales Representatives are included in Unit Group 2254 Technical Sales Representatives.

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• promoting and selling their company's goods and services such as building and plumbing supplies, business services, motor vehicle parts and accessories, and personal and household goods
• acquiring and updating knowledge of employer's and competitors' goods and services, and market conditions
• using directories and other sources to compile lists of prospective business clients
• visiting clients and retail outlets to establish selling opportunities
• quoting prices and credit terms, recording orders and arranging deliveries
• following up clients and ensuring satisfaction with goods and services and resolving any problems
• monitoring clients' changing needs and competitor activity and reporting on these developments to sales and marketing management
• preparing sales reports
• maintaining and submitting records of business expenses incurred

• 611311 Sales Representative (Building and Plumbing Supplies)
• 611312 Sales Representative (Business Services)
• 611313 Sales Representative (Motor Vehicle Parts and Accessories)
• 611314 Sales Representative (Personal and Household Goods)
• 611399 Sales Representatives nec

Represents their company in selling builders' timber, and building and plumbing hardware and supplies to wholesale and retail establishments.

Skill Level: 4

Represents their company in selling financial, advertising and other business services.

Skill Level: 4

Specialisations:

• Sales Representative (Advertising)
• Sales Representative (Printing)

Represents their company in selling motor vehicle parts and accessories to wholesale and retail establishments.

Skill Level: 4

Represents their company in selling consumer goods, such as toys, sporting goods, books, stationery, hardware, floor coverings, furniture, textiles, clothing, footwear, toiletries and groceries, to wholesale and retail establishments.

Skill Level: 4

This occupation group covers Sales Representatives not elsewhere classified.

Skill Level: 4

Occupations in this group include:

• New Home Sales Consultant
• Sales Representative (Jewellery and Watches)

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or
• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or
• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• accepting and listing properties and businesses for sale and lease, conducting inspections, and advising buyers on the merits of properties and businesses and the terms of sale or lease
• advising vendors of sales and marketing options such as sale by auction and open house inspections
• cataloguing and detailing land, buildings and businesses for sale or lease, and arranging advertising
• assessing buyers' needs and locating properties and businesses for their consideration
• offering valuations and advice for buying and selling properties and businesses, and structuring the terms of settlement
• collecting and holding rent monies from tenants, and remitting to owner on agreed basis
• monitoring and addressing non-compliance with terms and conditions of tenancy and pursuing rental arrears
• developing and implementing business plans, budgets, policies and procedures for the agency
• may arrange finance, land brokerage, conveyancing and maintenance of premises

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)

In New Zealand:

• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

The occupation Real Estate Agency Principal / Real Estate Agency Licensee has a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

The occupation Real Estate Agent has a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

• accepting and listing properties and businesses for sale and lease, conducting inspections, and advising buyers on the merits of properties and businesses and the terms of sale or lease
• advising vendors of sales and marketing options such as sale by auction and open house inspections
• cataloguing and detailing land, buildings and businesses for sale or lease and arranging advertising
• assessing buyers' needs and locating properties and businesses for their consideration
• offering valuations and advice for buying and selling properties and businesses, and structuring the terms of settlement
• collecting and holding rent monies from tenants, and remitting to owner on agreed basis
• monitoring and addressing non-compliance with terms and conditions of tenancy and pursuing rental arrears
• developing and implementing business plans, budgets, policies and procedures for the agency
• may arrange finance, land brokerage, conveyancing and maintenance of premises

• 612111 Business Broker
• 612112 Property Manager
• 612113 Real Estate Agency Principal / Real Estate Agency Licensee
• 612114 Real Estate Agent
• 612115 Real Estate Representative

Alternative Title:

• Business Agent

Operates as an independent agent in the buying and selling of businesses. Registration or licensing may be required.

Skill Level: 3

Specialisation:

• Franchise Broker

Supervises the leasing of rental properties on behalf of owners. Registration or licensing may be required.

Skill Level: 3

Specialisation:

• Body Corporate Manager

Manages the overall activities of a real estate agency. Registration or licensing is required.

Skill Level: 2

Coordinates the activities of real estate representatives in selling and leasing real estate, ensuring compliance with legislative requirements. Registration or licensing is required.

Skill Level:

• 3 Australia
• 2 New Zealand

Alternative Titles:

• Real Estate Salesperson
• Real Estate Subagent

Arranges the conduct of real estate transactions such as sales and leasing, and assists buyers to find suitable properties, on behalf of an agency. Registration or licensing is required.

Skill Level: 3

Specialisation:

• Property Portfolio Officer

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

• determining customer requirements and advising on product range, price, delivery, warranties and product use and care
• demonstrating and explaining to customers the establishment's goods and services
• selling goods and services
• accepting payment for goods and services by a variety of payment methods and preparing sales invoices
• assisting with the ongoing management of stock such as product inventories and participating in stocktakes
• stacking and displaying goods for sale, and wrapping and packing goods sold

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

• determining customer requirements and advising on product range, price, delivery, warranties and product use and care
• demonstrating and explaining to customers the establishment's goods and services
• selling goods and services
• accepting payment for goods and services by a variety of payment methods and preparing sales invoices
• assisting with the ongoing management of stock such as product inventories and participating in stocktakes
• stacking and displaying goods for sale, and wrapping and packing goods sold

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• determining customer requirements and advising on product range, price, delivery, warranties and product use and care
• demonstrating and explaining to customers the establishment's goods and services
• selling food, beverages, clothing, footwear and other personal and household goods and services
• accepting payment for goods and services by a variety of payment methods and preparing sales invoices
• assisting with the ongoing management of stock such as product inventories and participating in stocktakes
• stacking and displaying goods for sale, and wrapping and packing goods sold

• 621111 Sales Assistant (General)

Alternative Title:

• Retail Sales Assistant

Sells goods and services, such as food, clothing, hardware, household appliances, office supplies and cosmetics, in a retail or wholesale establishment.

Skill Level: 5

Specialisations:

• Clothing Sales Assistant
• Cosmetic Sales Assistant
• Fast Food Sales Assistant
• Hardware Sales Assistant

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• determining customer requirements and advising on product range, price, delivery, warranties and product use and care
• demonstrating and explaining to customers the establishment's goods and services
• selling computers, computer peripherals, software, mobile telephones and telephone accessories and services such as Internet access and mobile telephone plans
• accepting payment for goods and services by a variety of payment methods and preparing sales invoices
• assisting with the ongoing management of stock such as product inventories and participating in stocktakes
• stacking and displaying goods for sale, and wrapping and packing goods sold

• 621211 ICT Sales Assistant

Sells computing and telecommunications related goods and services in a retail or wholesale establishment.

Skill Level: 5

Specialisation:

• Mobile Phone Salesperson

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• determining customer requirements and advising on product range, price, delivery, warranties and product use and care
• showing vehicles to customers and test driving vehicles with customers
• selling motor vehicles and vehicle products such as parts, tyres, lubricating oils, batteries, car stereos and alarms
• taking sales orders and preparing contracts of sale
• receiving orders for parts
• determining part sizes and details such as vehicle make, model, manufacturer and year
• searching lists of parts to identify part numbers, price and availability

• 621311 Motor Vehicle or Caravan Salesperson
• 621312 Motor Vehicle Parts Interpreter / Automotive Parts Salesperson

Alternative Title:

• Motor Vehicle Salesperson

Sells new and used motor cars, motorcycles, trucks, boats, caravans and earthmoving equipment in a retail or wholesale establishment.

Skill Level: 4

Specialisation:

• Fleet Salesperson

Alternative Title:

• Automotive Parts Interpreter

Sells motor vehicle accessories and parts in a retail or wholesale establishment.

Skill Level: 4

Pharmacy Technicians are included in Unit Group 3112 Medical Technicians.

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• accepting prescriptions for filling by Retail Pharmacists
• determining customer requirements and advising customers on the selection, price and usage of non-prescription medicines
• advising customers on the correct application and storage of medicines
• selling goods such as non-prescription drugs, first aid supplies, toiletries and cosmetics
• accepting payment for goods and services by a variety of payment methods and preparing sales invoices
• promoting goods and services that are for sale
• assisting with the ongoing management of stock such as product inventories and participating in stocktakes
• stacking and displaying goods for sale, and wrapping and packing goods sold

• 621411 Pharmacy Sales Assistant

Sells pharmaceutical goods, toiletries and related goods in a retail pharmacy.

Skill Level: 4

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• ensuring that customers receive prompt service and quality goods and services
• responding to customers' inquiries and complaints about goods and services
• planning and preparing work schedules and assigning staff to specific duties
• interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
• instructing staff on how to handle difficult and complicated sales procedures
• examining returned goods and deciding on appropriate action
• taking inventory of goods for sale and ordering new stock
• ensuring that goods and services are correctly priced and displayed
• ensuring safety and security procedures are enforced

• 621511 Retail Supervisor

Alternative Titles:

• Checkout Supervisor
• Sales Department Supervisor

Supervises and coordinates the activities of retail sales workers.

Skill Level: 4

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• filling fuel tanks and containers to level specified by customer
• checking and replenishing air pressure in vehicle tyres, and oil and other vehicle fluid levels
• washing vehicle windscreens and windows
• performing minor repair work to vehicles such as replacing tyres, light bulbs and windscreen wiper blades
• maintaining and operating automatic car wash facilities
• collecting payments from customers for purchases
• cleaning petrol pumps and surrounding driveway, shop and facilities
• undertaking stock control and preparing reports on fuel, oil, accessories and other items sold
• replenishing stock of fast foods, newspapers, magazines and grocery items

• 621611 Service Station Attendant

Alternative Title:

• Driveway Attendant

Sells fuel, lubricants and other automotive accessories, and performs minor maintenance on motor vehicles at a service station.

Skill Level: 5

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• collecting goods and transporting them along established routes, to door-to-door areas, and to street and market locations
• displaying and demonstrating goods, and explaining the qualities of goods to customers
• informing customers of new goods and services
• receiving payments from customers and giving change
• recording transactions on customer receipts and sales records
• wrapping and packaging goods sold
• developing lists of prospective customers and calling on them to obtain new business
• ordering and purchasing goods for sale, and monitoring and maintaining stock levels
• may attract attention by playing music, singing and calling out goods and services for sale

• 621711 Cash Van Salesperson
• 621712 Door-to-door Salesperson
• 621713 Street Vendor

Drives a van or light truck on established routes to sell goods and services.

Skill Level: 5

Specialisations:

• Ice-cream Van Vendor
• Milk Vendor

Sells goods or services from door-to-door.

Skill Level: 5

Specialisations:

• Door-to-door Fundraising Collector
• Party Plan Salesperson

Sells goods or services to customers at a street or market location.

Skill Level: 5

Specialisation:

• Market Stall Vendor

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• 621911 Materials Recycler
• 621912 Rental Salesperson
• 621999 Sales Assistants and Salespersons nec

Alternative Title:

• Scrap Materials Buyer

Salvages materials from industrial, commercial and private establishments for resale.

Skill Level: 5

Specialisations:

• Automotive Dismantler
• Bottle Dealer
• Waste Recycler

Alternative Title:

• Rental Clerk

Rents goods and equipment to individuals and businesses.

Skill Level: 5

Specialisations:

• Car Rental Sales Assistant
• Industrial Hire Sales Assistant
• Video Library Assistant

This occupation group covers Sales Assistants and Salespersons not elsewhere classified.

Skill Level: 5

Occupations in this group include:

• Carpet Measurer
• Lotteries Agent
• Swimming Pool Salesperson

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

• receiving payments from customers for goods and services purchased by a variety of payment methods
• counting and recording money received and balancing against register sales records, and preparing money for deposit in financial institutions
• promoting the organisation's goods and services by telephoning customers, and demonstrating goods to customers
• modelling merchandise and posing for art
• buying goods for resale and negotiating purchase, promotion and supply arrangements with suppliers
• setting up displays of products within stores and shopping centres

Most occupations in this minor group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• scanning, weighing and recording prices of goods
• receiving and processing payments for goods and services by cash, cheques, gift vouchers, credit and debit cards and other payment types
• issuing sales dockets and giving change
• maintaining supplies of change, wrapping and other materials used at checkout
• counting and recording money received and balancing against register sales records, and preparing money for deposit in financial institutions
• recording and balancing petty cash disbursements
• operating a computer terminal to administer the store's financial transaction system
• cashing authorised cheques

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• scanning, weighing and recording prices of goods
• receiving and processing payments for goods and services by cash, cheques, gift vouchers, credit and debit cards and other payment types
• issuing sales dockets and giving change
• maintaining supplies of change, wrapping and other materials used at checkout
• counting and recording money received and balancing against register sales records, and preparing money for deposit in financial institutions
• recording and balancing petty cash disbursements
• operating a computer terminal to administer the store's financial transaction system
• cashing authorised cheques

• 631111 Checkout Operator
• 631112 Office Cashier

Operates cash registers and receives payments for goods purchased by customers.

Skill Level: 5

Specialisation:

• Service Station Console Operator

Alternative Title:

• Cashier

Receives payments from customers, issues receipts, returns change due, and meets the public and explains charging and billing policy.

Skill Level: 5

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• modelling garments, footwear and fashion accessories for customers, sales personnel and fashion designers
• posing for television, video and cinema commercials and for still photographs which appear in magazines, newspapers, catalogues and on billboards
• posing as subjects for paintings, sculptures and other types of art
• setting up displays and demonstrating goods to commercial customers and guests in private homes
• answering questions and offering advice on the use of goods
• selling goods or directing purchasers to sales counters
• undertaking merchandising of goods in retail outlets and ensuring there is adequate stock attractively presented for sale
• taking orders and making arrangements for payment, delivery and collection
• offering sample goods and distributing catalogues and other literature advertising goods for sale

• 639111 Model
• 639112 Sales Demonstrator

Wears and displays clothing and accessories, and poses for photographs, paintings, sculptures and other types of art.

Skill Level: 5

Alternative Title:

• Merchandiser

Displays and demonstrates goods at commercial premises, exhibitions and private homes.

Skill Level: 5

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)

In New Zealand:

• NZQF Level 4 qualification (ANZSCO Skill Level 3)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• monitoring sales data and stock levels, and studying trade, manufacturers' and market information to keep informed of changing market conditions
• negotiating purchase, promotion and supply arrangements with suppliers
• designing and implementing pricing, marketing, promotional and display strategies
• liaising with management on long-term planning and sales promotions
• establishing working plans according to seasonal and budgetary requirements
• anticipating consumer trends and determining quantity, style and quality of goods to be purchased
• inspecting, comparing, selecting and valuing wool by determining colour, yield, micron and length
• inspecting and buying wool at auction, in wool brokers' stores and in farm sheds
• receiving samples from scoured wool exchanges
• may visit freezing works to buy slipe wool

• 639211 Retail Buyer
• 639212 Wool Buyer

Selects and buys goods for resale in a retail establishment.

Skill Level: 3

Specialisation:

• Merchandise Planner

Values and buys wool sold by wool growers.

Skill Level: 3

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• working from scripts and lists of contacts to promote goods and services by telephone
• creating interest in goods and services, and seeking a sale or agreement to see sales representatives
• arranging processing and despatch of goods and services, information kits and brochures to customers
• arranging appointments for sales representatives
• recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer
• reporting competitor activities and issues raised by contacts for attention by managers
• maintaining statistics of calls made and successes achieved
• submitting periodic reports on telemarketing activities and results
• may work in a call centre

• 639311 Telemarketer

Telephones existing and prospective customers to promote goods and services, and obtain sales or arrange sales visits. May work in a call centre.

Skill Level: 5

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• receiving customers' requests, accepting payments, collecting fares from passengers, and issuing tickets, receipts and change
• answering inquiries about charges, routes, schedules, reservations, coming attractions and fares
• checking service availability and times, and making reservations
• contacting customers to cancel or confirm reservations
• organising displays of service availability, times and other information
• collecting tickets and change from depot clerks
• signalling drivers to stop and proceed
• overseeing passengers' safety in emergency circumstances, and opening and closing vehicle doors
• assisting passengers to board and alight from vehicles and assisting passengers with baggage

• 639411 Ticket Seller
• 639412 Transport Conductor

Sells tickets and makes reservations for services such as travel and admission to sporting and entertainment venues. May take tickets, issue boarding passes, or assist in the use of self-check systems. May work in a call centre.

Skill Level: 5

Specialisations:

• Booking Clerk
• Check-in Agent
• Reservations Clerk

Collects fares and issues tickets on a transport vehicle.

Skill Level: 5

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• determining goods for display in accordance with prospective seasonal and promotional events
• developing overall promotional and display plans for approval
• preparing sketches and models showing layout, colour and other features for approval
• obtaining props and other accessories, and building displays
• setting up fabricated displays in store windows and other areas
• organising the setting out of goods to be shown as part of permanent displays
• arranging ticketing and signage
• arranging lighting to highlight fixtures, displays and goods

• 639511 Visual Merchandiser

Alternative Title:

• Window Dresser

Plans and installs internal, window and fixed displays to show goods to their best advantage.

Skill Level: 4

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• 639911 Other Sales Support Worker

This occupation group covers Sales Support Workers not elsewhere classified.

Skill Level: 4

Specialisations:

• Mystery Shopper
• Personal Shopper