In Australia and New Zealand:

Most occupations in this minor group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• identifying, formulating and documenting user ICT requirements
• providing advice, guidance, expertise and assistance in the system project decision making process and in the development of system proposals and strategies
• identifying and evaluating inefficiencies, deficiencies and limitations in existing systems and associated processes, procedures and methods, and recommending optimal business practices, and system functionality and behaviour
• testing, debugging, diagnosing and correcting problems to ensure acceptable quality and integrity of the system, and that programs and applications perform to specification
• designing and developing digital animations, imaging, presentations, games, video clips, and Internet applications using multimedia software, tools and utilities, interactive graphics and programming language

Non-ICT Business Analysts are included in Unit Group 2247 Management and Organisation Analysts.

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• working with users to formulate and document business requirements
• identifying, investigating, and analysing business processes, procedures and work practices
• identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour
• using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects
• taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
• creating user and training documentation, and conducting formal training classes
• developing functional specifications for use by system developers
• using data and process modelling techniques to create clear system specifications for the design and development of system software
• acting as a central reference and information source, providing guidance and assistance in the system project decision making process
• consulting with users and programmers to design improvements to the functionality of websites, apps and systems

• 261111 ICT Business Analyst
• 261112 Systems Analyst
• 261113 User Experience Designer (ICT)

Alternative Titles:

• BA (ICT)
• Business Consultant (ICT)

Identifies and communicates with users to formulate and produce a requirements specification to create system and software solutions.

Skill Level: 1

Specialisation:

• Business Systems Analyst

Evaluates processes and methods used in existing ICT systems, proposes modifications, additional system components or new systems to meet user needs as expressed in specifications and other documentation.

Skill Level: 1

Alternative Titles:

• UI Designer
• Usability Architect
• User Interface Designer 
• UX Designer

A  User Experience Designer is involved in the end to end development process. This includes user research and consultation, strategy, design, branding, usability, function and testing. User Experience Designers predominantly work with digital tools, such as apps and websites.

Skill Level: 1

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• analysing, designing and developing Internet sites applying a mixture of artistry and creativity with software programming and scripting languages and interfacing with operating environments
• designing and developing digital animations, imaging, presentations, games, audio and video clips, and Internet applications using multimedia software, tools and utilities, interactive graphics and programming languages
• communicating with network specialists regarding web-related issues, such as security and hosting websites, to control and enforce Internet and web server security, space allocation, user access, business continuity, website backup and disaster recovery planning
• designing, developing and integrating computer code with other specialised inputs, such as image files, audio files and scripting languages, to produce, maintain and support websites
• assisting in analysing, specifying and developing Internet strategies, web-based methodologies and development plans

• 261211 Multimedia Specialist
• 261212 Web Developer

Alternative Titles:

• Electronic Game Developer
• Multimedia Developer
• Multimedia Programmer

Creates and manipulates computer animation, audio, video and graphic image files into multimedia programs to produce data and content for CD-ROMs, information kiosks, multimedia presentations, websites, mobile telephone resources, electronic gaming environments, e-commerce and e-security solutions, and entertainment and education products.

Skill Level: 1

Alternative Title:

• Web Programmer

Plans, produces and maintains websites using web programming languages, software applications, technologies and databases together with specifications of user needs, often in conjunction with other ICT Professionals such as Business Analysts, Web Designers and network and usability specialists.

Skill Level: 1

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• researching, consulting, analysing and evaluating system program needs
• identifying technology limitations and deficiencies in existing systems and associated processes, procedures and methods
• testing, debugging, diagnosing and correcting errors and faults in an applications programming language within established testing protocols, guidelines and quality standards to ensure programs and applications including technical security controls perform to specification
• writing and maintaining program code to meet system requirements, system designs and technical specifications in accordance with quality accredited standards
• writing, updating and maintaining technical program, end user documentation and operational procedures
• providing advice, guidance and expertise in developing proposals and strategies for software design activities such as financial evaluation and costings for recommending software purchases and upgrades
• managing testing and automation of software and application deployments
• collecting and analysing operational metrics
• developing continuous improvement and continuous delivery strategies across system design and software development
• the creation and development of the tools required to support software and its management and security
• performing forensic analysis to identify anomalies or threats
• encryption and decryption

• identification and mitigation of risks that may affect the performance and security throughout the lifecycle of the product.

• 261311 Analyst Programmer
• 261312 Developer Programmer
• 261313 Software Engineer
• 261314 Software Tester
• 261315 Cyber Security Engineer
• 261316 DevOps Engineer
• 261317 Penetration Tester
• 261399 Software and Applications Programmers nec

Alternative Title:

• Programmer Analyst

Analyses user needs, produces requirements documentation and system plans, and encodes, tests, debugs, maintains and documents programs and applications.

Skill Level: 1

Alternative Titles:

• Applications Developer
• ICT Developer
• ICT Programmer

Interprets specifications, technical designs and flow charts, builds, maintains and modifies the code for software applications, constructs technical specifications, including cyber security, from a business functional model, and tests and writes technical documentation.

Skill Level: 1

Specialisations:

• Cyber Security Developer
• Database Developer
• Database Programmer (Systems)
• Network Programmer
• Software Developer
• Software Programmer

Alternative Titles:

• Software Architect
• Software Designer

Designs, develops, modifies, documents, tests, implements, installs and supports software applications and systems.

Skill Level: 1

Specialisations:

• Computer Applications Engineer
• Database Designer
• Systems Architect

Specifies, develops and writes test plans and test scripts, produces test cases, carries out regression testing, and uses automated test software applications to test the behaviour, functionality and integrity of computer software, and documents the results of tests in defect reports and related documentation. It excludes testing of technical security controls.

Skill Level: 1

Alternative Title: 

• ICT Security Engineer
• Information Security Engineer 

Designs, develops, modifies, documents, tests, implements, installs and supports cybersecurity software applications and systems; ensures they are fully integrated.

Skill Level: 1

Facilitate and undertake communication, collaboration, integration and automation to improve efficiency and workflow across different specialist IT teams.

Skill Level: 1

Specialisations:

• Cloud Computing Engineer 
• Continuous Integration Engineer 

Alternative Titles:

• Ethical Hacker
• ICT Vulnerability Tester 
• White Hat

Creates test cases using in-depth technical analysis of risks and typical vulnerabilities and produces test scripts, materials and packs to test new and existing software or services, plans, coordinates and conducts cyber threat emulation activities in support of certification, accreditation, and operational priorities to verify deficiencies in technical security controls.

Skill Level: 1

This occupation group covers Software and Applications Programmers not elsewhere classified.

Skill Level: 1

Occupations in this group include:

• No occupations have currently been identified for this residual category.

In Australia and New Zealand:

Most occupations in this minor group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• designing and maintaining database architecture, data structures, tables, dictionaries and naming conventions to ensure the accuracy and completeness of all data master files
• performing the operational establishment and preventive maintenance of backups, recovery procedures, and enforcing security and integrity controls
• implementing and administering database documentation, guidelines, policies and procedures
• testing database systems and upgrades, such as debugging, tracking, reproduction, logging and resolving all identified problems, according to approved quality testing scripts, procedures and processes
• accepting responsibility for the processes, procedures and operational management associated with system security and disaster recovery planning
• liaising with security vendors, suppliers, service providers and external resources; analysing, recommending, installing and maintaining software security applications; and monitoring contractual obligations, performance delivery and service level agreements
• troubleshooting and providing service support in diagnosing, resolving and repairing server-related hardware and software malfunctions, encompassing workstations and communication infrastructure
• preparing and maintaining documentation, policies and instructions, and recording and detailing operational procedures and system logs
• ensuring that the design of computer sites allows all components to fit together and work properly, and monitoring and adjusting the performance of networks
• continually surveying the current computer site to determine future network needs and making recommendations for enhancements in the implementation of future servers and networks

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• designing and maintaining database architecture, data structures, tables, dictionaries and naming conventions to ensure the accuracy and completeness of all data master files
• performing the operational establishment and preventive maintenance of backups, recovery procedures, and enforcing security and integrity controls
• implementing and administering database documentation, guidelines, policies and procedures
• testing database systems and upgrades, such as debugging, tracking, reproduction, logging and resolving all identified problems, according to approved quality testing scripts, procedures and processes
• accepting responsibility for the processes, procedures and operational management associated with system security and disaster recovery planning
• liaising with security vendors, suppliers, service providers and external resources; analysing, recommending, installing and maintaining software security applications; and monitoring contractual obligations, performance delivery and service level agreements
• troubleshooting and providing service support in diagnosing, resolving and repairing server-related hardware and software malfunctions, encompassing workstations and communication infrastructure
• preparing and maintaining documentation, policies and instructions, and recording and detailing operational procedures and system logs
• ensuring that the design of computer sites allows all components to fit together and work properly, and monitoring and adjusting the performance of networks
• continually surveying the current computer site to determine future network needs and making recommendations for enhancements in the implementation of future servers and networks

• 262111 Database Administrator
• 262113 Systems Administrator
• 262114 Cyber Governance Risk and Compliance Specialist
• 262115 Cyber Security Advice and Assessment Specialist
• 262116 Cyber Security Analyst
• 262117 Cyber Security Architect
• 262118 Cyber Security Operations Coordinator

Alternative Titles:

• Database Operator
• Database Specialist
• Database Support
• DBA

Plans, develops, configures, maintains and supports an organisation's database management system in accordance with user requirements ensuring optimal database integrity, security, backup, reliability and performance.

Skill Level: 1

Specialisation:

• Database Analyst

Alternative Title:

• Systems Manager

Plans, develops, installs, troubleshoots, maintains and supports an operating system and associated server hardware, software and databases ensuring optimum system integrity, security, backup and performance.

Skill Level: 1

Lead the governance, risk and compliance for cyber security.

Skill Level: 1

Alternative Titles:

• Cyber Security Adviser
• Cyber Security Consultant
• ICT Security Adviser
• ICT Security Consultant

Conduct risk and security control assessments, interpret security policy and contribute to the development of standards and guidelines, review information system designs, provide guidance on security strategies to manage identified risks, provide specialist advice, explain systems security and the strengths and weaknesses.

Skill Level: 1

Alternative Titles:

• ICT Security Analyst
• Information Security Analyst

Analyses and assesses vulnerabilities in the infrastructure (software, hardware, networks), investigates available tools and countermeasures to remedy the detected vulnerabilities, and recommends solutions and best practices. Analyses and assesses damage to the data/infrastructure as a result of security incidents, examines available recovery tools and processes, and recommends solutions.

Skill Level: 1

Specialisations:

• Cyber Security Researcher or Vulnerability Researcher
• Cyber Security Vulnerability Assessor
• Cyber Threat Analyst
• Malware Analyst

Alternative Titles:

• Enterprise Security Architect
• ICT Security Architect

Designs a security system or major components of a security system and may head a security design team building a new security system.

Skill Level: 1

Alternative Titles:

• Cyber Security Operations Manager
• ICT Security Administrator

Leads the coordination, and response to complex cyber security incidents and hunt investigations, manage tasks across various teams for incident response and hunt operations, advise leadership on current operational collaborations and contribute toward strategic planning, facilitate incident response engagements, assess technical information to develop key messaging.

Skill Level: 1

Specialisation:

• Cyber Security Incident Responder

In Australia and New Zealand:

Most occupations in this minor group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• planning, designing, developing, configuring and commissioning networks and systems
• analysing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance
• troubleshooting and diagnosing network and system problems, and determining the most appropriate means of resolving problems and issues to improve system performance
• monitoring the overall performance of systems to assess the need for updates, upgrades, enhancements, preventive maintenance and new systems, and recommending options for upgrading and improving the performance of systems
• scheduling and conducting quality audit inspections

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• analysing, developing, interpreting and evaluating complex system design and architecture specifications, data models and diagrams in the development, configuration and integration of computer systems
• researching, analysing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance
• assessing and recommending improvements to network operations and integrated hardware, software, communications and operating systems
• providing specialist skills in supporting and troubleshooting network problems and emergencies
• installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations
• providing network programming in support of specific business needs and requirements
• preparing and maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of network faults, enhancements and modifications to networks, and maintenance instructions
• monitoring network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance

• 263111 Computer Network and Systems Engineer
• 263112 Network Administrator
• 263113 Network Analyst

Plans, develops, deploys, tests and optimises network and system services, taking responsibility for configuration management and overall operational readiness of network systems, especially environments with multiple operating systems and configurations, and provides troubleshooting and fault-finding services for network problems.

Skill Level: 1

Specialisations:

• Computer Network Engineer
• Computer Systems Integrator

Alternative Titles:

• Network Specialist
• Network Support

Installs and maintains hardware and software, documents diagnosis and resolution of faults, manages user passwords, security and inventory documentation, ensures the efficient performance of servers, printers and personal computers, and attends to other operational tasks. May also perform tasks such as help desk support and user training.

Skill Level: 1

Specialisation:

• LAN Administrator

Alternative Titles:

• Network Designer
• Network Strategist

Researches and analyses network architecture, and recommends policies and strategies for designing, planning and coordinating an organisation's network such as the total system environment and architecture. May also perform operational tasks such as monitoring system performance, software and hardware upgrades, backups, support and network maintenance.

Skill Level: 1

Specialisations:

• Network Architect
• Network Consultant

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
• identifying variations and potential high risk areas in securing adherence to standards and procedures
• recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
• communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
• assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
• developing, conducting and providing technical guidance and training in application software and operational procedures
• analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
• testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
• performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
• creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

• 263211 ICT Quality Assurance Engineer
• 263212 ICT Support Engineer
• 263213 ICT Systems Test Engineer
• 263299 ICT Support and Test Engineers nec

Alternative Titles:

• Quality Analyst (ICT)
• Quality Manager (ICT)
• Quality Specialist (ICT)

Creates, maintains and manages technical quality assurance processes and procedures to assess efficiency, validity, value and functional performance of computer systems and environments, and audits systems to ensure compliance with, and adherence to, accredited internal and external industry quality standards and regulations. May supervise the work of ICT quality assurance teams.

Skill Level: 1

Specialisations:

• Computer Systems Auditor
• Systems Auditor (ICT)

Alternative Titles:

• Support Analyst
• Support Architect

Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.

Skill Level: 1

Alternative Titles:

• Systems Tester
• Test Analyst (ICT)

Specifies, develops and writes test plans and test scripts, produces test cases, carries out regression testing, and uses automated test software applications to test the behaviour, functionality and integrity of systems, and documents the results of tests in defect reports and related documentation.

Skill Level: 1

This occupation group covers ICT Support and Test Engineers not elsewhere classified.

No Occupations have currently been identified for this residual category

Skill Level: 1

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

• planning, designing, building, configuring and commissioning telecommunications devices, networks and systems, such as voice, radio, two-way, data, microwave, satellite and digital data systems, and ensuring telecommunications systems interconnect with equipment from different manufacturers, service providers and users
• compiling engineering project proposals to define goals, identify scope, background and need, and ascertain cost of equipment, parts and services
• evaluating and procuring new products and services from vendors
• ensuring compliance with laws, regulations, policies and procedures in the provision of telecommunications systems
• selecting and developing new telecommunications sites by locating sites, filing documents, drawing up documents for approval, drafting construction drawings and following through to approval
• determining appropriate configurations of telecommunications hardware and software, ensuring desired performance of telecommunications equipment
• preparing and interpreting specifications, drawings and regulations for the use of telecommunications equipment
• determining the type and arrangement of circuits, transformers, circuit-breakers, transmission lines and equipment
• identifying and analysing problems and needs of existing telecommunications systems, such as interference, intelligibility and clarity, to determine the most appropriate means of reducing, eliminating and avoiding current and future problems and improve communications
• monitoring telecommunications systems to assess need for updates, upgrades, enhancements, preventive maintenance and new systems
• assessing performance levels of system hardware and software to project future needs, and developing short- and long-terms plans for updating equipment, adding capabilities, enhancing existing systems and providing improved telecommunications

• 263311 Telecommunications Engineer
• 263312 Telecommunications Network Engineer

Designs and develops telecommunications systems, devices and products.

Skill Level: 1

Specialisation:

• Signals Officer (Army) (NZ)

Alternative Titles:

• Communications Consultant
• Communications Specialist (ICT)
• Telecommunications Consultant
• Telecommunications Specialist

Plans, designs, and monitors complex telecommunications networks and associated broadcasting equipment.

Skill Level: 1