Latest release
Minor Group

263 ICT Network and Support Professionals

ANZSCO - Australian and New Zealand Standard Classification of Occupations
Reference period
2021

263 ICT Network and Support Professionals

ICT Network and Support Professionals research, analyse, plan, design, install, monitor and maintain ICT systems to support the business needs of organisations and individuals.

Indicative Skill Level:

In Australia and New Zealand:

Most occupations in this minor group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

Tasks Include:

  • planning, designing, developing, configuring and commissioning networks and systems
  • analysing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance
  • troubleshooting and diagnosing network and system problems, and determining the most appropriate means of resolving problems and issues to improve system performance
  • monitoring the overall performance of systems to assess the need for updates, upgrades, enhancements, preventive maintenance and new systems, and recommending options for upgrading and improving the performance of systems
  • scheduling and conducting quality audit inspections
Unit Group

2631 Computer Network Professionals

Computer Network Professionals research, analyse and recommend strategies for network architecture and development, implement, manage, maintain and configure network hardware and software, and monitor and optimise performance, and troubleshoot and provide user support.

Indicative Skill Level:

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

Tasks Include:

  • analysing, developing, interpreting and evaluating complex system design and architecture specifications, data models and diagrams in the development, configuration and integration of computer systems
  • researching, analysing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance
  • assessing and recommending improvements to network operations and integrated hardware, software, communications and operating systems
  • providing specialist skills in supporting and troubleshooting network problems and emergencies
  • installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations
  • providing network programming in support of specific business needs and requirements
  • preparing and maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of network faults, enhancements and modifications to networks, and maintenance instructions
  • monitoring network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance

Occupations:

  • 263111 Computer Network and Systems Engineer
  • 263112 Network Administrator
  • 263113 Network Analyst

263111 Computer Network and Systems Engineer

Plans, develops, deploys, tests and optimises network and system services, taking responsibility for configuration management and overall operational readiness of network systems, especially environments with multiple operating systems and configurations, and provides troubleshooting and fault-finding services for network problems.

Skill Level: 1

Specialisations:

  • Computer Network Engineer
  • Computer Systems Integrator

263112 Network Administrator

Alternative Titles:

  • Network Specialist
  • Network Support

Installs and maintains hardware and software, documents diagnosis and resolution of faults, manages user passwords, security and inventory documentation, ensures the efficient performance of servers, printers and personal computers, and attends to other operational tasks. May also perform tasks such as help desk support and user training.

Skill Level: 1

Specialisation:

  • LAN Administrator

263113 Network Analyst

Alternative Titles:

  • Network Designer
  • Network Strategist

Researches and analyses network architecture, and recommends policies and strategies for designing, planning and coordinating an organisation's network such as the total system environment and architecture. May also perform operational tasks such as monitoring system performance, software and hardware upgrades, backups, support and network maintenance.

Skill Level: 1

Specialisations:

  • Network Architect
  • Network Consultant
Unit Group

2632 ICT Support and Test Engineers

ICT Support and Test Engineers develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.

Indicative Skill Level:

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

Tasks Include:

  • scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
  • identifying variations and potential high risk areas in securing adherence to standards and procedures
  • recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
  • communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
  • assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
  • developing, conducting and providing technical guidance and training in application software and operational procedures
  • analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
  • testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
  • performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
  • creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

Occupations:

  • 263211 ICT Quality Assurance Engineer
  • 263212 ICT Support Engineer
  • 263213 ICT Systems Test Engineer
  • 263299 ICT Support and Test Engineers nec

263211 ICT Quality Assurance Engineer

Alternative Titles:

  • Quality Analyst (ICT)
  • Quality Manager (ICT)
  • Quality Specialist (ICT)

Creates, maintains and manages technical quality assurance processes and procedures to assess efficiency, validity, value and functional performance of computer systems and environments, and audits systems to ensure compliance with, and adherence to, accredited internal and external industry quality standards and regulations. May supervise the work of ICT quality assurance teams.

Skill Level: 1

Specialisations:

  • Computer Systems Auditor
  • Systems Auditor (ICT)

263212 ICT Support Engineer

Alternative Titles:

  • Support Analyst
  • Support Architect

Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.

Skill Level: 1

263213 ICT Systems Test Engineer

Alternative Titles:

  • Systems Tester
  • Test Analyst (ICT)

Specifies, develops and writes test plans and test scripts, produces test cases, carries out regression testing, and uses automated test software applications to test the behaviour, functionality and integrity of systems, and documents the results of tests in defect reports and related documentation.

Skill Level: 1

263299 ICT Support and Test Engineers nec

This occupation group covers ICT Support and Test Engineers not elsewhere classified.

No Occupations have currently been identified for this residual category

Skill Level: 1

Unit Group

2633 Telecommunications Engineering Professionals

Telecommunications Engineering Professionals design, construct, install, service and support telecommunications equipment, systems and facilities.

Indicative Skill Level:

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

Tasks Include:

  • planning, designing, building, configuring and commissioning telecommunications devices, networks and systems, such as voice, radio, two-way, data, microwave, satellite and digital data systems, and ensuring telecommunications systems interconnect with equipment from different manufacturers, service providers and users
  • compiling engineering project proposals to define goals, identify scope, background and need, and ascertain cost of equipment, parts and services
  • evaluating and procuring new products and services from vendors
  • ensuring compliance with laws, regulations, policies and procedures in the provision of telecommunications systems
  • selecting and developing new telecommunications sites by locating sites, filing documents, drawing up documents for approval, drafting construction drawings and following through to approval
  • determining appropriate configurations of telecommunications hardware and software, ensuring desired performance of telecommunications equipment
  • preparing and interpreting specifications, drawings and regulations for the use of telecommunications equipment
  • determining the type and arrangement of circuits, transformers, circuit-breakers, transmission lines and equipment
  • identifying and analysing problems and needs of existing telecommunications systems, such as interference, intelligibility and clarity, to determine the most appropriate means of reducing, eliminating and avoiding current and future problems and improve communications
  • monitoring telecommunications systems to assess need for updates, upgrades, enhancements, preventive maintenance and new systems
  • assessing performance levels of system hardware and software to project future needs, and developing short- and long-terms plans for updating equipment, adding capabilities, enhancing existing systems and providing improved telecommunications

Occupations:

  • 263311 Telecommunications Engineer
  • 263312 Telecommunications Network Engineer

263311 Telecommunications Engineer

Designs and develops telecommunications systems, devices and products.

Skill Level: 1

Specialisation:

  • Signals Officer (Army) (NZ)

263312 Telecommunications Network Engineer

Alternative Titles:

  • Communications Consultant
  • Communications Specialist (ICT)
  • Telecommunications Consultant
  • Telecommunications Specialist

Plans, designs, and monitors complex telecommunications networks and associated broadcasting equipment.

Skill Level: 1