Sub-major Group

63 Sales Support Workers

Sales Support Workers provide assistance to retailers, wholesalers and sales staff by undertaking support activities such as operating cash registers, and modelling, demonstrating, selecting, buying, promoting and displaying goods.

Indicative Skill Level:

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
  • AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
  • NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

Tasks Include:

  • receiving payments from customers for goods and services purchased by a variety of payment methods
  • counting and recording money received and balancing against register sales records, and preparing money for deposit in financial institutions
  • promoting the organisation's goods and services by telephoning customers, and demonstrating goods to customers
  • modelling merchandise and posing for art
  • buying goods for resale and negotiating purchase, promotion and supply arrangements with suppliers
  • setting up displays of products within stores and shopping centres
Minor Group

631 Checkout Operators and Office Cashiers

Checkout Operators and Office Cashiers operate cash registers and receive payments from customers, and issue receipts and return change due.

Indicative Skill Level:

Most occupations in this minor group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

  • scanning, weighing and recording prices of goods
  • receiving and processing payments for goods and services by cash, cheques, gift vouchers, credit and debit cards and other payment types
  • issuing sales dockets and giving change
  • maintaining supplies of change, wrapping and other materials used at checkout
  • counting and recording money received and balancing against register sales records, and preparing money for deposit in financial institutions
  • recording and balancing petty cash disbursements
  • operating a computer terminal to administer the store's financial transaction system
  • cashing authorised cheques
Unit Group

6311 Checkout Operators and Office Cashiers

Checkout Operators and Office Cashiers operate cash registers and receive payments from customers, and issue receipts and return change due.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

  • scanning, weighing and recording prices of goods
  • receiving and processing payments for goods and services by cash, cheques, gift vouchers, credit and debit cards and other payment types
  • issuing sales dockets and giving change
  • maintaining supplies of change, wrapping and other materials used at checkout
  • counting and recording money received and balancing against register sales records, and preparing money for deposit in financial institutions
  • recording and balancing petty cash disbursements
  • operating a computer terminal to administer the store's financial transaction system
  • cashing authorised cheques

Occupations:

  • 631111 Checkout Operator
  • 631112 Office Cashier

631111 Checkout Operator

Operates cash registers and receives payments for goods purchased by customers.

Skill Level: 5

Specialisation:

  • Service Station Console Operator

631112 Office Cashier

Alternative Title:

  • Cashier

Receives payments from customers, issues receipts, returns change due, and meets the public and explains charging and billing policy.

Skill Level: 5

Minor Group

639 Miscellaneous Sales Support Workers

This minor group covers Sales Support Workers not elsewhere classified. It includes Models and Sales Demonstrators, Retail and Wool Buyers, Telemarketers, Ticket Salespersons and Visual Merchandisers.

Indicative Skill Level:

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
  • AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
  • NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

Unit Group

6391 Models and Sales Demonstrators

Models and Sales Demonstrators wear and display clothing and accessories and pose for art and photography, and demonstrate goods at commercial premises, exhibitions and private homes.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

  • modelling garments, footwear and fashion accessories for customers, sales personnel and fashion designers
  • posing for television, video and cinema commercials and for still photographs which appear in magazines, newspapers, catalogues and on billboards
  • posing as subjects for paintings, sculptures and other types of art
  • setting up displays and demonstrating goods to commercial customers and guests in private homes
  • answering questions and offering advice on the use of goods
  • selling goods or directing purchasers to sales counters
  • undertaking merchandising of goods in retail outlets and ensuring there is adequate stock attractively presented for sale
  • taking orders and making arrangements for payment, delivery and collection
  • offering sample goods and distributing catalogues and other literature advertising goods for sale

Occupations:

  • 639111 Model
  • 639112 Sales Demonstrator

639111 Model

Wears and displays clothing and accessories, and poses for photographs, paintings, sculptures and other types of art.

Skill Level: 5

639112 Sales Demonstrator

Alternative Title:

  • Merchandiser

Displays and demonstrates goods at commercial premises, exhibitions and private homes.

Skill Level: 5

Unit Group

6392 Retail and Wool Buyers

Retail and Wool Buyers select and buy goods for resale in retail establishments, and value and buy wool sold by wool growers.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)

In New Zealand:

  • NZQF Level 4 qualification (ANZSCO Skill Level 3)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

  • monitoring sales data and stock levels, and studying trade, manufacturers' and market information to keep informed of changing market conditions
  • negotiating purchase, promotion and supply arrangements with suppliers
  • designing and implementing pricing, marketing, promotional and display strategies
  • liaising with management on long-term planning and sales promotions
  • establishing working plans according to seasonal and budgetary requirements
  • anticipating consumer trends and determining quantity, style and quality of goods to be purchased
  • inspecting, comparing, selecting and valuing wool by determining colour, yield, micron and length
  • inspecting and buying wool at auction, in wool brokers' stores and in farm sheds
  • receiving samples from scoured wool exchanges
  • may visit freezing works to buy slipe wool

Occupations:

  • 639211 Retail Buyer
  • 639212 Wool Buyer

639211 Retail Buyer

Selects and buys goods for resale in a retail establishment.

Skill Level: 3

Specialisation:

  • Merchandise Planner

639212 Wool Buyer

Values and buys wool sold by wool growers.

Skill Level: 3

Unit Group

6393 Telemarketers

Telemarketers telephone existing and prospective customers to promote goods and services, and obtain sales and arrange sales visits.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

  • working from scripts and lists of contacts to promote goods and services by telephone
  • creating interest in goods and services, and seeking a sale or agreement to see sales representatives
  • arranging processing and despatch of goods and services, information kits and brochures to customers
  • arranging appointments for sales representatives
  • recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer
  • reporting competitor activities and issues raised by contacts for attention by managers
  • maintaining statistics of calls made and successes achieved
  • submitting periodic reports on telemarketing activities and results
  • may work in a call centre

Occupation:

  • 639311 Telemarketer

639311 Telemarketer

Telephones existing and prospective customers to promote goods and services, and obtain sales or arrange sales visits. May work in a call centre.

Skill Level: 5

Unit Group

6394 Ticket Salespersons

Ticket Salespersons sell tickets and make reservations for services such as travel and admission to sporting and entertainment venues, and collect fares on transport vehicles.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

  • receiving customers' requests, accepting payments, collecting fares from passengers, and issuing tickets, receipts and change
  • answering inquiries about charges, routes, schedules, reservations, coming attractions and fares
  • checking service availability and times, and making reservations
  • contacting customers to cancel or confirm reservations
  • organising displays of service availability, times and other information
  • collecting tickets and change from depot clerks
  • signalling drivers to stop and proceed
  • overseeing passengers' safety in emergency circumstances, and opening and closing vehicle doors
  • assisting passengers to board and alight from vehicles and assisting passengers with baggage

Occupations:

  • 639411 Ticket Seller
  • 639412 Transport Conductor

639411 Ticket Seller

Sells tickets and makes reservations for services such as travel and admission to sporting and entertainment venues. May take tickets, issue boarding passes, or assist in the use of self-check systems. May work in a call centre.

Skill Level: 5

Specialisations:

  • Booking Clerk
  • Check-in Agent
  • Reservations Clerk

639412 Transport Conductor

Collects fares and issues tickets on a transport vehicle.

Skill Level: 5

Unit Group

6395 Visual Merchandisers

Visual Merchandisers plan and install internal, window and fixed displays to show goods to their best advantage.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

  • NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

  • determining goods for display in accordance with prospective seasonal and promotional events
  • developing overall promotional and display plans for approval
  • preparing sketches and models showing layout, colour and other features for approval
  • obtaining props and other accessories, and building displays
  • setting up fabricated displays in store windows and other areas
  • organising the setting out of goods to be shown as part of permanent displays
  • arranging ticketing and signage
  • arranging lighting to highlight fixtures, displays and goods

Occupation:

  • 639511 Visual Merchandiser

639511 Visual Merchandiser

Alternative Title:

  • Window Dresser

Plans and installs internal, window and fixed displays to show goods to their best advantage.

Skill Level: 4

Unit Group

6399 Other Sales Support Workers

This unit group covers Sales Support Workers not elsewhere classified. It includes Other Sales Support Workers.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

  • NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Occupation:

  • 639911 Other Sales Support Worker

639911 Other Sales Support Worker

This occupation group covers Sales Support Workers not elsewhere classified.

Skill Level: 4

Specialisations:

  • Mystery Shopper
  • Personal Shopper