CONTENTS

    Summary indicators
      Summary indicators
    Characteristics of IT and internet in Australian business
      IT support
      Extent of IT use in business processes
    Characteristics of internet access
      Internet access
      Main type of internet connection
      Main type of broadband connection used
      Web presence
      Social media presence
      Web features
      Reasons for not having a web presence
      Placing orders
      Receiving orders
      Business internet activities
      Electronic lodgement with government organisations
    Internet commerce
      Internet commerce
      Internet commerce income
      Methods of receiving orders via the internet
      Business systems supporting the receipt of orders
      Reasons for not receiving orders via the internet