1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.2  
ARCHIVED ISSUE Released at 11:30 AM (CANBERRA TIME) 26/06/2013   
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    TOURISM AND TRAVEL ADVISERS plan and organise travel and accommodation for clients, and provide travel and accommodation information to tourists.

    Indicative Skill Level:
    Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

    In Australia:

      AQF Certificate II or III (ANZSCO Skill Level 4)

    In New Zealand:
      NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

    At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

    Tasks Include:

    • determining clients' requirements for travel, accommodation and special interests
    • suggesting itineraries based on available travel routes and cost, availability and convenience of transport
    • making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
    • notifying clients of travel dates, baggage limits, and medical and visa requirements
    • providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
    • assisting with travel clearances
    • collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
    • providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
    • answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
    • providing literature and information on local and interstate tours and places of interest
    • discussing transport availability and cost
    • may work in a call centre

      451611 Tourist Information Officer
      451612 Travel Consultant


    Alternative Title:
      Tourist Adviser

    Provides travel and accommodation information to tourists. May work in a call centre.

    Skill Level: 4


    Alternative Title:
      Travel Agent

    Plans travel, accommodation and associated arrangements for clients and makes travel bookings. May work in a call centre.

    Skill Level: 4


      Business Travel Consultant
      Domestic Travel Consultant
      International Travel Consultant

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