Division N ADMINISTRATIVE AND SUPPORT SERVICES
Subdivision 72 ADMINISTRATIVE SERVICES
Group 729 OTHER ADMINISTRATIVE SERVICES
Class 7294 Call Centre Operation
| This class consists of units mainly engaged in answering telephone calls and relaying messages to clients and/or in providing telemarketing services on a contract or fee basis for others. Units engaged in providing telemarketing services promote clients' products or services; take orders; solicit contributions or donations; and provide information. Units engaged in providing telemarketing services do not own the product or provide the service they represent. |
| Primary activities |
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- Telephone answering service
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- Telephone call centre operation
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| Exclusions/References |
Units mainly engaged in gathering, recording, tabulating and presenting marketing and public opinion data that may include telephone canvassing services are included in Class 6950 Market Research and Statistical Services.
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