1220.0 - Australian Standard Classification of Occupations (ASCO) Second Edition, 1997  
ARCHIVED ISSUE Released at 11:30 AM (CANBERRA TIME) 31/07/1997   
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CUSTOMER SERVICE MANAGERS plan, administer and review customer services and after-sales services and maintain sound customer relations.

Skill Level:
The entry requirement for this unit group is an AQF Diploma or higher qualification or at least 3 years relevant experience. In some instances relevant experience is required in addition to the formal qualification.

Tasks Include:

  • managing, motivating and developing staff providing customer services
  • developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
  • planning and implementing after-sales services, to maintain operating performance of goods purchased and to modify and improve services rendered
  • liaising with other organisational units, service agents and customers to identify and respond to customer expectations


This section contains the following subsection :
              3392-11 Customer Service Manager

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