1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.2
ARCHIVED ISSUE Released at 11:30 AM (CANBERRA TIME) 26/06/2013
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UNIT GROUP 1492 CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS
CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations. Indicative Skill Level: In Australia:
In New Zealand:
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. Tasks Include: Occupations:
149212 Customer Service Manager 149211 CALL OR CONTACT CENTRE MANAGER Organises and controls the operations of a call or contact centre. May work in a call centre. Skill Level: 2 149212 CUSTOMER SERVICE MANAGER Alternative Titles:
Service Manager Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations. Skill Level: 2
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