1220.0 - Australian Standard Classification of Occupations (ASCO) Second Edition, 1997

Contents >> 02 Structure & Definitions >> 5 Advanced Clerical and Service Workers >> 59 Other Advanced Clerical and Service Workers >> 599 Miscellaneous Advanced Clerical and Service Workers >> 5996 Travel Attendants >> 5996-11 Flight Service Director

5996-11	Flight Service Director
	Aircraft Purser

Supervises and coordinates the activities of flight attendants providing services for the safety and comfort of aircraft passengers.

Skill Level:
The entry requirement for this occupation is an AQF Certificate III or higher qualification or at least 3 years relevant experience. In some instances relevant experience is required in addition to the formal qualification.

Tasks Include:

manages the provision of service to passengers during the aircraft flight
manages safety and emergency procedures
makes public announcements
coordinates the sale of goods to passengers and completion of any customs and immigration documentation which may be required
provides additional information to passengers such as ground transport arrangements and special handling procedures
trains or arranges training of team members in work methods and procedures, new procedures and new technology