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Index


Login

How do I login to ABS Online Survey?
What if I lose the User/Unit Identifier?
What if I lose the Password?
I'm getting a login error message, what can I do?

Using ABS Online Survey

How do I complete the ABS Online Survey?
What if I cannot complete the ABS Online Survey form in one session?
Why have I skipped questions?
What happens if my internet connection drops out?
The survey form has timed out
Does ABS Online Survey form save?
How do I resume completing ABS Online Survey form at a later time?
How do I submit the ABS Online Survey form?
I cannot submit the ABS Online Survey form

Technical

How do I enable JavaScript in my browser?
How do I enable 128-bit TLS/SSL encryption in my browser?
Can I make accessing ABS Online Survey faster?
I'm having trouble accessing ABS Online Survey
Screen Resolution

Security and privacy

How secure is ABS Online Survey?
Will the information I provide be confidential?

General

Who is the Australian Bureau of Statistics?
Do I have to participate?
Can I complete a paper form?
How long does the form take to complete?

Household Survey Questions

Household Survey FAQs
Why can't you select another household instead of mine?
How long will I be in the Monthly Population Survey?
Why do I have to do the Monthly Population Survey for eight months?

Business and Agricultural Survey Questions

Business and Agricultural Survey FAQs

Access ABS Online Survey

ABS Online Survey




Login


How do I login to ABS Online Survey?
To login to ABS Online Survey, you need a User/Unit Identifier and a Password.

The User/Unit Identifier and the Password can be found in the letter sent to you by the ABS.

ABS Online Survey is designed to work successfully with the most common Internet browsers, providing they support 128-bit TLS/SSL encryption. If your web browser does not support 128-bit TLS/SSL encryption you will not be able to complete the form online. For further information see How do I enable 128-bit encryption in my browser?

For further information, please consult the 'Help' function in your web browser or click on a link to:

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What if I lose the User/Unit Identifier?
It is important that the User/Unit Identifier provided to you is used every time you log into the survey. Please keep this User/Unit Identifier in a safe place. If you misplace your User/Unit Identifier, please contact the ABS and a customer service representative will assist you. See Contact Us for details.
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What if I lose the Password?

The security of your information relies upon the confidentiality of your Password. You will be asked to change your Password the first time you enter the online form. Please ensure that once changed, your Password is stored in a secure manner to prevent others from using it to access your information.

If you do misplace your Password, please contact the ABS and a customer service representative will assist you. See Contact Us for details.
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I'm getting a login error message, what can I do?

This message is usually caused by typing an incorrect User/Unit Identifier and/or Password when logging in to the form. Please check that you are entering the User/Unit Identifier and Password correctly, remembering that the password is case sensitive.

If you continue to receive an error message, please contact the ABS and a customer service representative will assist you. See Contact Us for details. Please quote any error messages or numbers to the customer service representative.
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Using ABS Online Survey


How do I complete the ABS Online Survey?
On every page within ABS Online Survey, there are links to online help and information which may assist you.

At the 'Login' page, in the spaces provided, enter your User/Unit Identifier followed by your Password. Your User/Unit Identifier and Password can be found on the letter sent to you by the ABS.

Once you have entered your User/Unit Identifier and Password click the 'Login' button and follow the steps below:

Step 1: Following your initial login, you will be presented with a Change Password page. This page requests that you change your initial password to a new password of your choosing. Passwords must be between 7 and 12 characters long, and contain characters from at least three of the following four groups:
(1) upper case letters (A to Z),
(2) lower case letters (a to z),
(3) numbers (0 to 9).
(4) punctuation marks/special characters ($ @ ! ? % #) (other special characters are not accepted).

Once you have entered a new password that meets the complexity requirements, click the Submit button to proceed.

Step 2: After successfully changing your initial password you will be presented with a page listing the surveys that you have been allocated. To begin a survey, click the link from the list.

Step 3: As you proceed, you will progress to the Submit page. Click the Submit button to submit the survey form. Please note that, in order to maintain the security of the information you have provided, you will be unable to re-enter a survey form once it has been submitted.

An acknowledgment page will follow the successful submission of your survey form. This page can be printed as a record of the data that has been submitted.
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What if I cannot complete the ABS Online Survey form in one session?

The survey form is resumeable. If you are unable to complete the form in one session you can save your information, exit and return to complete the form at a more convenient time. You can exit the form at any time by clicking the 'Print, Save and Exit' link, which appears in the top right-hand corner of the form.

For information on the resume function, please refer to How do I resume completing the survey at a later time?
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Why have I skipped questions?

ABS Online Survey has been designed to skip questions that are not relevant based on your response to previous questions. This makes completing the survey quick and easy. Therefore, each question must be completed in the order in which it appears in the survey .


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What happens if my internet connection drops out?

If your connection returns quickly, within a few seconds, you should be able to continue the survey as before. If your connection does not return quickly, your session will remain active and you may not be able to login again until the session has timed-out and your information is saved. See The survey form has timed out for more information.
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The survey form has timed out

If you do not interact with the survey form for 30 minutes, you will need to login again to continue using ABS Online Survey. Your information will be saved and be available again upon login.
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Does ABS Online Survey form save?

ABS Online Survey is designed to save your data when you click the Print, Save and Exit link, when your session times out, or when you click the final 'Submit' button.
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How do I resume completing the ABS Online Survey form at a later time?

If you are unable to complete the survey form in one session you can save and print your information, exit and return to complete it at a more convenient time. You can exit the survey form at any time by clicking the Print, Save and Exit link, which appears in the top right corner of the ABS Online Survey.

ABS Online Survey is resumable which means you can start the form, exit and save your form, then complete and submit at a later time.

To return to your saved survey form, please follow the login instructions here: How do I login to ABS Online Survey?

Should you misplace your User/Unit Identifier, please refer to What if I lose the User/Unit Identifier?

If you have misplaced or forgotten your Password, please refer to What if I lose the Password?
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How do I submit the ABS Online Survey form?

To successfully submit the survey form, all sections must have been completed. Clicking the final Next button of the final section will progress the form to the Submit page. From the Submit page, click the Submit button to finalise and submit your survey form.
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I cannot submit the survey form

If you experience problems submitting the survey form, please refer to How do I submit the survey form? or contact the ABS and a customer service representative will assist you. See Contact Us for details.
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Technical


How do I enable JavaScript in my browser?
To enable JavaScript in Internet Explorer 7 and 8:
    1. Open the browser
    2. At the top of the browser window, in the Tools’ menu, select 'Internet Options'
    3. Select the 'Security' tab
    4. Select the 'Internet' icon and click the 'Custom Level' button and go to the 'Security Settings - Internet Zone' box
    5. Scroll down to 'Scripting' and under 'Active scripting' select 'Enable'
    6. Click Ok
    7. Restart your browser to apply the settings to enable JavaScript.

To enable JavaScript in Firefox 3:
    1. Open the browser
    2. At the top of the browser window, in the 'Tools' menu, select 'Options'.
    3. Click on the 'Content' tab and select ‘Enable Java’ and 'Enable JavaScript'.
    4. Click Ok
    5. Restart your browser to apply the settings to enable JavaScript

To enable JavaScript in Safari 4:
    1. Open the browser
    2. At the top of the browser window, in the Safari menu, select ‘Preferences'
    3. Select the ‘Security’ icon
    4. Go to Web content and tick ‘Enable Java’ and 'Enable JavaScript'.
    5. Close the ‘Preferences’ window
    6. Restart your browser to apply the settings to enable JavaScript

To enable JavaScript in Google Chrome 3:
    1. Open the browser
    2. At the top of the browser window, in the Tools menu, select ‘Options’
    3. Click on ‘Under the hood’ and select ‘Content settings’
    4. Select ‘JavaScript’ and select ‘Allow all sites to run JavaScript’
    5. Save the changes
    6. Restart your browser to apply the settings to enable JavaScript
If you require further information please consult the 'Help' function in your browser.
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How do I enable 128-bit TLS/SSL encryption in my browser?
To enable 128-bit TLS/SSL encryption in Internet Explorer 7:
    1. Select 'Tools' then 'Internet Options' from the top of your browser window
    2. Select the 'Advanced' tab
    3. Scroll to HTTP 1.1 settings and set 'Use HTTP 1.1' to Enabled (ticked)
    4. Scroll to 'Security' and set;
        • SSL 3.0 Enabled (ticked)
        • SSL 2.0 Enabled (ticked)
    5. Click Ok

To enable 128-bit TLS/SSL encryption in Internet Explorer 8:
    1. Select 'Tools' then 'Internet Options' from the top of your browser window
    2. Select the 'Advanced' tab
    3. Scroll to HTTP 1.1 settings and set 'Use HTTP 1.1' to Enabled (ticked)
    4. Scroll to 'Security' and set;
        • SSL 3.0 Enabled (ticked)
        • SSL 2.0 Enabled (ticked)
        • TLS 1.0 Enabled (ticked)
    5. Click Ok

To enable 128-bit TLS/SSL encryption in Firefox 3:
    1. Select 'Tools' then 'Options' from the top of your browser window
    2. Select 'Advanced' from the left menu
    3. Scroll to 'Security' and set;
        • SSL 2.0 Enabled (ticked)
        • SSL 3.0 Enabled (ticked)
    4. Click Ok
If you require further information please consult the 'Help' function in your browser.
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Can I make accessing ABS Online Survey faster?
The speed of your access to ABS Online Survey depends on many variables, many of which are outside the control of both the ABS and yourself.
These variables may include:
    • General Internet traffic
    • The speed, quality, and reliability of your Internet connection
    • The speed of your computer
    • The amount of memory available to your computer
    • The load of your Internet Service Provider
For further information, please consult the 'Help' function in your browser or click on a link to:
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I'm having trouble accessing ABS Online Survey
Please remember that general Internet traffic can reach peak levels at certain times of the day. The ABS has endeavoured to design a system capable of handling heavy Internet traffic however there are elements that are beyond the control of the ABS. The capacity of your Internet Service Provider, as well as that of your local telephone interchange could have a significant impact on your access to ABS Online Survey.

Should you continue to have difficulties accessing ABS Online Survey, please contact the ABS and a customer service representative will assist you. See Contact Us for details.

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Screen Resolution


ABS Online Survey has been designed to be viewed at a minimum screen resolution of 800 x 600; however it can be viewed at higher resolutions.
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Security and privacy


How secure is ABS Online Survey?
The ABS is bound by the Census and Statistics Act 1905 to protect the confidentiality of the information you provide to the ABS. To ensure that your information is delivered to the ABS securely, we have used the strongest industry standard encryption technology that your web browser will support. This means that the information you send is unable to be read by anyone except the ABS. All possible measures have been taken to protect the integrity of the survey form.

The security of your information is also reliant upon the continued confidentiality of your Password. You must ensure that your Password remains confidential in order to prevent others from using it to gain access to your information. Once you have submitted the form, it can no longer be accessed by using your User ID and Password. This further protects your information by preventing unauthorised access using your User ID and Password.
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Will the information I provide be confidential?

Yes, the ABS strictly maintains the confidentiality of all information provided under the Census and Statistics Act 1905. The ABS also complies with the requirements of the Privacy Act 1988 when collecting and using personal information. The information provided will be treated confidentially and no information will be released in a way that would enable a person, household or business to be identified.
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General


Who is the Australian Bureau of Statistics?
The Australian Bureau of Statistics (ABS) is Australia's official statistical agency. We encourage informed decision making, research and discussion with governments and the community by leading a high quality and objective national statistical service. The ABS produces social, environmental and economic statistics covering a wide range of topics. For more information, visit the ABS website www.abs.gov.au.
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Do I have to participate?

At this time you are being requested to answer the questions, but if the Australian Statistician directs you in writing to provide the information, you are legally obliged to do so.
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Can I complete a paper form?

If you are experiencing problems completing the online form, please contact the ABS and a customer service representative will assist you. See Contact Us for details.
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How long does the form take to complete?

The time taken to complete the online form will depend on how many questions are relevant, the speed of your computer and Internet connection, as well as the level of Internet traffic at the time of completion.

If you are unable to complete the form in one session you can save and print your information, exit and return to complete the form at a more convenient time. You can exit the form at any time by clicking the 'Print, Save and Exit' link, which appears in the top right-hand side of the form. You will be prompted to save the form before exiting. For further information, please refer to How do I resume completing the form at a later time?
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Household Survey Questions


Further information about Household Surveys can be found here: Household Survey FAQs
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Why can't you select another household instead of mine?

It is important that all selected households participate to ensure that the survey results reflect the community as a whole. Households are selected at random throughout Australia so that every household in each state and territory has the same chance of being selected. Each selected household represents similar people in the community. Your participation is vital to ensure that all people like you are properly represented in the survey results.
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How long will I be in the Monthly Population Survey?

You will need to participate once a month for 8 months
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Why do I have to do the Monthly Population Survey for eight months?

One of the main purposes of the Monthly Population Survey is to measure the changes in the labour force over time. To reduce burden on your household, and to provide reliable information on the current status of the labour force, households are replaced every eight months.
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Business and Agricultural Survey Questions


Further information about Business Surveys can be found here: Business Survey FAQs

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