Of adults aged 18 years and over, around one in 20 people (7%) applying for some kind financial service or product reported that they had been excluded from that product. The most common product that people were unable to access were credit or store cards. The rate of people reporting this type of exclusion did not vary particularly across the income quintiles although those in lower quintiles were much less likely to report that their household had applied for a financial product or service in the first place (table 46).
People living in different types of households did report some differences in household experiences of financial exclusion (table 45). In particular, adults in one family lone parent households with dependent children (17%) were much more likely to live in a household that had experienced one or more types of financial exclusions in the last 12 months than adults in one family couple households with dependent children (6%).