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In 2001-02, the Office of the Tasmanian Ombudsman closed 194 complaints about the administrative actions of local government authorities. This was a 22.8% increase from the 158 complaints closed in 2000-01, and a 7.2% increase from the 181 complaints closed in 1999-2000.

In 2001-02, the Greater Hobart-Southern Region recorded the greatest number of complaints closed with 106, representing 54.6% of all complaints closed in the state, followed by the Northern Region with 46 (23.7%) and then Mersey-Lyell with 42 (21.7%). The Mersey-Lyell Region had the highest proportion of claims closed due to no defective administration (35.7%) and the highest proportion of claims substantiated or partly substantiated (11.9%).

	COMPLAINTS TO THE OMBUDSMAN, By closure reason(a): Tasmanian regions
			No defective administration		Substantiated (b)		Declined to investigate (c)		Discontinued (d)		Out of jurisdiction		Total
Region of local government authorities			no.		no.		no.		no.		no.		no.
1999-2000
	Greater Hobart-Southern		31		4		12		43		1		91
	Northern		23		1		11		16		1		52
	Mersey-Lyell		10		3		7		18		-		38
	Tasmania		64		8		30		77		2		181
2000-01
	Greater Hobart-Southern		47		9		9		26		2		93
	Northern		15		7		4		11		-		37
	Mersey-Lyell		13		1		4		9		1		28
	Tasmania		75		17		17		46		3		158
2001-02
	Greater Hobart-Southern		36		12		19		30		9		106
	Northern		11		4		19		10		2		46
	Mersey-Lyell		15		5		7		13		2		42
	Tasmania		62		21		45		53		13		194
- nil or rounded to zero (a) Only includes cases which have been closed, and where the reason for closure has been ascertained/recorded. (b) Includes cases where the complaint was partly substantiated. (c) Includes cases where the ombudsman was incapable of making a determination. (d) Includes cases that lapsed or were withdrawn. Source: Office of the Tasmanian Ombudsman, Annual Report 1999-2000, Annual Report 2000-2001, Annual Report 2001-2002.