Australian Bureau of Statistics
Celebrating the International Year of Statistics 2013

SATISFACTION WITH THE WAY SITUATION WAS HANDLED FOR MOST RECENT HARM OR HARMFUL SIDE-EFFECT

Of the people who had seen a health professional for their most recent experience of harm or harmful side-effects, almost three-quarters (75%) were either very satisfied or satisfied with the way the situation was handled. The level of satisfaction varied markedly across the States and Territories, with 100% of people in the NT and almost that amount in Tasmania (98%) being satisfied, compared with NSW at 70% or WA at 71% (see Figure 6.5).

After the age of 35, levels of satisfaction with the way their situation had been dealt with by a health professional were quite varied, with people aged 45 to 54 being the most satisfied and people aged 65 to 74 being the least satisfied. Around three-quarters of people aged 15-34 were satisfied with the way their situation had been handled (see Figure 6.6).

Women (76%) were slightly more likely than men (73%) to have been either satisfied or very satisfied with the way the situation had been handled for their most recent experience of harm or a harmful side-effect.

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