4839.0.55.001 - Health Services: Patient Experiences in Australia, 2009  
Latest ISSUE Released at 11:30 AM (CANBERRA TIME) 20/10/2011   
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CONTENTS

    Introduction
      Introduction
    Use of health services
      Use of health services - An overview
      General practitioner (GP)
      Coordination of care
      Hospital admissions and emergency visits
      Imaging and pathology tests
      Seeking health-related advice from pharmacists
    Barriers to health services
      Barriers to health care
      Barriers to seeing a GP
      Barriers to after hours GP care
      Cost barriers to prescribed medications
      Barriers to specialists
      Cost barriers to pathology and imaging tests
      Barriers to access - general health services
    General practitioners and medical specialists
      General practitioners and medical specialists
      Frequency of visits to GP
      Attended GP for urgent medical care
      Time between making appointment and seeing a GP for urgent medical care
      After hours visits to a GP
      Prescriptions for medication
      Medical specialists
    Hospital and Emergency
      Hospital and Emergency
      Frequency of hospital admissions
      Public and private patients
      Given the choice to be treated as a public or private patient
      Hospital emergency department visits
      Thought care could have been provided by GP
      Main reason patients went to emergency department instead of a GP
    Communication with health providers
      Communication with health providers
      Prescriptions for medication
      Pathology tests
      Imaging tests
      Coordination of care
      Pharmaceutical advice
    Harm and harmful side-effects
      Harm and harmful side-effects
      Experienced harm or harmful side-effect
      Informed of risk
      Received explanation of most recent harm or harmful side-effect
      Visited a health professional about harm or harmful side-effect
      Satisfaction with the way situation was handled for most recent harm or harmful side-effect
    Children's use of health services
      Children's visits to hospital emergency departments
      Children's visits to general practitioners after hours
      Children's visits to general practitioners for urgent medical care