The new ABS Service Delivery Charter: Informing Decisions - Australian Bureau of Statistics Service Delivery Charter 2008-2011was released on 24 January 2008.
The Charter outlines our commitment to providing quality customer service and specifies what our customers can expect when they approach us for statistical or other information through any of our service channels.
In addition to information about the ways in which we can assist our customers in making informed decisions, the Charter also includes a range of performance indicators for which we are accountable. We will report on our performance against these measures in the ABS Annual Report.
The Charter was developed through a process of consultation with ABS clients, customers and staff, and will be reviewed in 2010.
An electronic version of the Charter can be found at http://www.abs.gov.au/ausstats/abs@.nsf/mf/1007.0