To assist and support the large numbers of clients seeking data the Australian Bureau of Statistics (ABS) has a specialist area devoted solely to this function. The Client Services Section of the ABS includes the Information Consultancy and Client Management responsibilities. Client Service areas exist in all ABS State and Territory Offices. Information Consultancy and Client Management staff play significant roles in the dissemination of ABS census products, services and data requests, throughout the five-year lifespan of the data and beyond.
ABS Information Consultancy supports clients with their information needs, beyond those which can be achieved through self-help, subscription services or services by intermediaries. The service provides customised data extraction and is focussed on meeting the specific needs of individual clients. There are some 30 information consultants located across all States and Territories ready to assist clients with their enquiries. When a client is seeking objective and accurate information, but does not have the time or resources to put it all together, the Information Consultancy Service provides solutions.
The Client Management team supports and extends the use of ABS information and services by clients; In Central Office there is an emphasis on identified key Commonwealth clients, while in the Regional Offices, the primary focus is on the respective State/Territory Governments and major private sector clients. In support of the dissemination of census data, Client Management promotes 2001Census products and services, through discussions with clients regarding their census data requirements. It works to match clients needs with the appropriate census outputs, and providing ongoing support to users.
Client Managers work closely with Information Consultants, particularly in relation to the numerous requests received from key clients for consultancy jobs. Client Managers also work closely with the Census Output area and the ABS Census Marketing team, to ensure that promotions and sales efforts are coordinated.
Client managers have been trained in the use of CDATA 2001 and are able to demonstrate the product to interested clients. Demonstrations can be arranged at the client's workplace or at the ABS simply by contacting the National Information Referral Service (NIRS) on 1300 135 070. Client Management staff can also arrange CDATA training courses which are conducted on a cost recovery basis.