Australia's Survey of Income and Housing

This is an important national survey that collects information about the income, housing and living arrangements of Australian households and how they change over time.

Your participation is an opportunity to make a real difference. The information you provide will contribute to important decisions being made for your local area and the wider Australian community, such as decisions about income support, pensions and living costs like housing and childcare. To find out more about this survey, please see our Frequently Asked Questions below.

Ready to complete your survey now?

Click the button below to create your ABS Survey Account and complete your survey online.

Frequently Asked Questions

About this survey

I've been chosen to be in the Survey of Income and Housing – what is this?
This is an important national survey that collects information to help understand the income, housing and living arrangements of Australian households, and how that changes over time.

This information is particularly important right now in measuring the impact that the spread of Coronavirus (COVID-19) is having on peoples’ ability to meet key living costs, and the broader Australian economy.

How is the information from this survey used and why is it important?
Your participation in this survey is an opportunity to make a real difference, and will help to measure the social and economic impacts of COVID-19 in Australia.

Results are used by governments, researchers and community groups to better understand the social and economic wellbeing of people in Australia. The information you provide will contribute to important decisions being made for your local area and the wider Australian community.

By taking part, you can ensure that your experiences and circumstances become part of the story of life in Australia today. Decisions about income support, pensions, plans for retirement and living costs such as housing and childcare can be made by analysing the data from this survey. The information you provide will help to shape policies and services which improve the lives of all Australians.

Why was my household selected?
Each year, we collect data about all aspects of life from thousands of households throughout Australia in order to better understand our population and future needs. Households from every state and territory are selected at random to participate in this survey.

Rather than survey the whole population, we use a scientific sampling process designed to collect data which builds a picture that includes people from all areas of Australia. All households have a chance of being selected for this important national survey.

Once a household has been selected, another household cannot be substituted in its place, as changing the random selection could mean some parts of the community are under or over represented.

It is important that all selected households complete the survey in order to make sure the results represent the whole community. This means that decisions made about services provided by government, local councils and community groups are made using the most accurate information.

How do I complete the survey?
We ask that all households selected complete the survey online.

If you are unable to respond online, please call us on 1800 462 609 to discuss your participation in the survey.

To respond online please follow the instructions in the letter that we sent you. This includes step-by-step instructions for you to create your ABS Survey Account and start your survey online.

If you are having trouble accessing your form, completing the survey, or have lost your Form Access Code, please call us on 1800 462 609 and an ABS officer will be happy to assist you.

If we don’t hear from you before the due date (shown on the letter we sent), an Interviewer may make contact with your household to complete the survey.

For information about the ABS response to COVID-19, and how the ABS is safely collecting data during this time, click here.

Who in my household will be required to participate?
First, choose someone from your household to be your household representative. This person will be asked to provide general information about everyone in the household.

Then, we will ask each person in your household, aged 15 years or older, to answer questions about their income, education and other topics. All people completing the survey may need to refer to financial records in order to answer their part of the survey. To work out what types of records might be useful click here.

The Survey Account login details created by your household representative can be used to start, save and return to submit the survey.

For people in the household that are between 15 and 17 years of age, the consent of a parent or guardian is required before they complete the survey. Alternatively, the parent or guardian can answer the survey on their behalf.

Is the survey compulsory?
Ultimately, yes. The questions included in this survey are being asked under the authority of the Census and Statistics Act 1905, which has provisions to make surveys compulsory.

Under the Act, you are obliged to provide the information being requested, unless otherwise specified. All the information you provide will remain strictly confidential and is protected under the Act.

The ABS has a strong reputation for retaining confidentiality of data. Our privacy policy outlines how you can access and correct the personal details that you provide to us and our complaints handling process. For the ABS Privacy Policy please see

What financial records might be useful to complete the survey?
To complete this survey, you may need to refer to some of your current or recent financial records. You will not be required to provide these records or documents to the ABS. Examples of records that may be useful are:

Housing Costs and Household loans:

    • Council and water rates
    • Rental agreement or rent payment information
    • Household contents insurance policy (value of contents)
    • Statements for loans including mortgages and investment loans
    • Body corporate payments
    • Solar electricity capacity (kW) and feed-in tariffs

Income and Personal Finances:
    • Employment income including pay slips, Centrelink and Department of Veteran’s Affairs (DVA) payments
    • Income from investments such as shares, trusts, dividends and rental properties
    • Income from superannuation and/or pensions (government and/or private)
    • Bank account statements and statements including superannuation accounts and credit card (including store cards)
    • Statements for loans including car loans, personal loans and student loans (i.e. HECS or HELP loans)
    • Child care invoices
    • Profit or loss from businesses
    • Total value of shares, superannuation, and other investments
    • Current value of motor vehicles (cars, motorbikes, caravans, boats, bicycles etc)

Other expenses
    • Gas and/or electricity bill
    • Telephone, internet, pay TV and streaming accounts
    • Bills/receipts for
      • Property repairs and maintenance
      • Tax agent, accountant, pest control, removalists
      • Primary, Secondary, TAFE, University and/or other education payments
      • Medical and health services

What kinds of questions will you ask?
The first part of this survey collects general information about your household and its finances. This includes questions about age, country of birth and relationships within the household. The survey then asks each person in the household, aged 15 years or older, to answer a range of questions about income and superannuation, education, living arrangements, assets and child care.

How do I know the person contacting me is from the ABS?
If your household has been selected to participate in this survey, you will have received a letter informing you about your selection.

You may receive calls from numbers that you are not familiar with including mobile phones or “unknown” numbers. This is because many of our Interviewers are teleworkers and use ABS authorised mobile phones and office phones, connected to our highly secure networks, to conduct interviews over the phone.

Remember - The ABS will NEVER ask you to provide or confirm your bank details.

If you are concerned, you can call us on 1800 462 609 and we will verify your selection in the survey and the identity of the Interviewer who is contacting you.

What happens if there are people in my household who don't speak English?
Where possible, we can arrange for an ABS interviewer who is fluent in the language of the householder to conduct the survey over the phone. If there is someone in the household who can translate, and the respondent agrees, they can help the interviewer.

Will I be paid for my time?
No. There is no provision within the Census and Statistics Act 1905 to reimburse people for the cost of providing statistical information. In line with other national statistical organisations throughout the world, individuals, businesses and other organisations are asked to supply information for statistical purposes without compensation. It is only with the support of people like you that we can continue to produce the statistics that inform Australia's important decisions.

How will you keep my information safe, secure and confidential?
We take the security of the information you provide to us very seriously. Your information remains strictly confidential to the ABS and is not shared with other agencies. We use the information you provide to calculate statistics, which are released in ways that do not allow for the identification of individuals or households.

All ABS employees have signed a legally enforceable Undertaking of Fidelity and Security in which they agree to keep any information, including personal information which they may deal with in the course of their work, private and confidential. This agreement applies to ABS employees for the rest of their lives, even if they leave the ABS. The penalty for breaching this is two years jail, a $26,640 fine, or both.
We comply with the Australian Privacy Principles. If you believe we have breached these principles, please see the information on how to lodge a complaint about privacy matters, contained within our Privacy Policy.

Will the information I provide be combined with other data?
The information you provide will be combined with the information from other respondents to produce vital statistics about Australian households.

We often combine data from two or more surveys because combining data helps fill the gaps — and saves you time. Combining data helps provide a clearer picture of Australia than what can be achieved by any one survey alone, and creates new insights about our society and the economy. By reusing existing data, we reduce the need for Australian households and businesses to provide more information.

Governments, researchers and community groups will use this vital data to better understand Australians income, housing and living arrangements. This will help design policies and services to improve the lives of Australians.

How can I provide feedback about my experience in the Survey of Income and Housing?
If you have participated in this survey, or any of our other surveys, we want to hear about your experience. We value your feedback and will use it to improve how we work with our survey participants.

You can use our feedback form to provide us with feedback. For this survey, please select the option "Participation in an ABS Household Survey".

I'm having trouble completing the survey online – where can I find help?
Please see our Survey Account Help page for assistance with technical difficulties and answers to frequently asked questions on creating and using an ABS Survey Account.

You can also call us on 1800 462 609 and one of our team will be happy to assist you.

Who can I contact for more information?
For help or more information about this survey, please call us on 1800 462 609 during business hours. For help outside these hours, please leave a message with your contact details and we will return your call as soon as possible.

Thank You
We acknowledge and value your time and effort participating in this survey. It is only with the support of people like you that we can continue to produce the statistics that inform Australia's important decisions.

Back to top of the page