Information for former Census staff

Information about accessing your employment information or returning materials.

Thank you for working on the 2021 Census and helping your community to participate.

Pay and employment information

Get a copy of your pay advice or update your personal information
Call ABS payroll support on 1800 865 227 during office hours.

Get a copy of your payment summary
Payment statements will be available from the ATO online services via myGov from July 2022.

How to get a record of your employment
Email us at census.hr@abs.gov.au with your contact details and employee number.

Returning materials

How to return leftover Census materials
Please recycle them or contact us by email at census.hr@abs.gov.au to organise how these can be managed.

How to return Census property
Please contact us by email at census.hr@abs.gov.au to discuss how to manage the property. 

Returning a loaned mobile device

At the end of your Census field work, you will be required to return your loan phone.  Please note that purchasing the phone is not an option. However, the wall charger, USB cable and hands-free set may be kept, disposed of appropriately or returned with the device for recycling.

Before returning your device you will need to:

  • find and record the IMEI number and the phone number of the device
  • remove any google or android accounts (if applicable)
  • clear any personal or work related data.

To do this, follow the steps below. 

How to access the IMEI number on a mobile device

1.  Press the dial icon button on the bottom left of the home screen.

2.  Enter in the number *#06#

3. Please write down the 15 digit IMEI code. This will be used to identify the phone when it is sent back to IMEI.

How to find your device's phone number

1.  Press the dial icon button on the bottom left of the home screen. 

2. Enter in the number #150# and press the dial button.

3. Wait momentarily while "USSD code running" is displayed.

4. Please write down the phone number of the device for later usage.

How to remove a Google account from an Android phone or tablet

1.   Open your phone settings by swiping down from the top of the Home screen (or swipe up from the bottom of the screen) and press the settings ‘Cog'.

2.   Tap on "Accounts and backup".

3.   Tap on “Manage accounts”

4.   Tap the account you want to remove and then click "Remove account".

5.   Tap "Remove account." Then “Remove account” again. Then tap “OK”. Enter your PIN and press continue.

6.   The Google account should now be removed.

If there are no other accounts on the device, skip to the section ‘Factory reset through the settings menu’.

If there are still other accounts in the list, for example a Samsung account like below please follow on to the next section for how to remove other accounts.   

Remove Samsung accounts from your Galaxy phone or tablet (if applicable)

Please note this was not a required step to get the phone operational so this step might not be necessary. If so, move to following step (factory reset).

1. Open settings by swiping down from the top of the Home screen (or swipe up from the bottom of the screen) and press the settings ‘Cog’.

2. From Settings, swipe to and tap “Accounts and backup”

3. Tap on “Manage accounts”, and then select your Samsung account.

4. Tap "Remove account”. Now tap “Remove account” on the popup. Now tap “Sign out”. Enter Samsung account password and tap “OK”

All accounts should now be removed. If other accounts exist (these could be Telegram or WhatsApp as examples), please remove using previous steps.

Factory reset through the settings menu

1.   Open settings by swiping down from the top of the Home screen (or swipe up from the bottom of the screen) and press the settings ‘Cog’

2.   Scroll down and then tap on general management.

3.   Tap on reset.

4.   Tap on factory data reset.

5.   Scroll down to the bottom and tap on Reset.

6.   Enter the phone pin and click “next”.

7.   Click “delete all” and the phone will reset over the next few minutes.

8.   After the restart the phone will display a “Welcome!” screen.

9.   Hold down the power button on the right-hand side of the phone (single button under the volume up and down buttons) for 2 seconds and press “power off”.

Australia Post return

Please wipe the phone down and remove any residue as best as possible and replace phone into box.

Please be sure that you have completed the steps above to remove all accounts and have completed a factory reset.

Please email support@imei.com.au with your details replacing the example below.

Customer Name

Personal Contact Number

Personal Email Address

Mailing Address

Device Manufacturer

Device Model

Device Memory Size

IMEI Number

Loan device phone number

John Citizen

0412345678

John.Citizen@gmail.com

John Citizen, Unit 32, 25 Enumerate Street

Samsung

A21s

128gb

359495570068600

0419876543

After emailing IMEI support with these details you need to wait for a response email with an Australia Post return label. You may receive an auto-response with a case number that you can quote for follow up with after 48 hours.
If you have been provided with an Australia Post return label via email, you will need to attend an Australia Post outlet to complete this return. 
1.  To locate your nearest Australia post location, please visit https://auspost.com.au/locate/ 
2.  If you have access to a printer, print out the label. 

 

 

Removing My Work apps from your phone

These instructions provide guidance on how to remove the MyWork app and the MyWork training app from your mobile phone.

Unenrolment is the process of removing the work profile for Android devices and root profile for Apple devices created during the setup process. This also uninstalls all work resources such as the MyWork app and the MyWork training app. 

If you require further support to remove the mobile apps from your phone, contact us at: census.hr@abs.gov.au

For Android devices - typical for Samsung

Step 1: From your Android device, open Settings.

Samsung STEP 1 - Open settings

Step 2: From the Settings page, scroll down and tap on Work profile.

Samsung STEP 2 - Access Work profile

Step 3: From the Work profile page, scroll down and tap on Uninstall Work profile.

Samsung - Step 3 - Uninstall Work profile

Step 4: This should bring up a pop-up alert 'Uninstall work profile?' asking if you want to uninstall your work profile. Tap on Uninstall.

Samsung - Step 4 - Uninstall

Restarting the device will remove the work profile and its related apps and resources from your Android device.

For other Android devices - typical for Oppo, Google Pixels etc.

Note - titles and appearance of settings may differ slightly from phone to phone.

Step 1: Open Settings and select Accounts.

Android - Step 1 - Open Accounts

Step 2: In the accounts list, select the Work, tab, then select Remove work profile (some phones won't have a tab display and will instead list the ABS as selectable in a list).

Android - Step 2 - Remove work profile

Step 3: Your phone will display a version of an 'Are you sure?' message. Confirm that you would like to delete the work profile. In most cases you will need to select Delete.

Android - Step 3 - Delete work profile

Step 4: Open the Play Store and search for MobileIron Go. On the app page, select MobileIron Go, then select Uninstall (you may need to select the app icon before the Uninstall button appears).

Android - Step 4 - Uninstall via Play Store

Restarting the device will remove the work profile and its related apps and resources from your Android device.

For Android devices - with no work profile in settings

Note - some Android devices do not have the work profile in their settings. If this is the case, please follow this procedure to uninstall MobileIron Go.

Step 1: Open workspace.

Step 2: Tap on the 3 vertical dots, in the top right corner.

Step 3: Select 'Workspace settings'.

Step 4: From the Workspace settings, tap on 'Uninstall'.

Step 5: Restart the device. This will completely remove the work profile from your device.

For Apple devices

Step 1: From your iOS device open Settings by tapping on settings icon.

Apple - Step 1 - Open settings

Step 2: From the settings page, scroll down and tap on General.

Apple - Step 2 - Tap on General

Step 3: From the General page, tap on Device Management.

Apple - Step 3 - Tap on Device Management

Step 4: From the Device Management page, tap on Root MDM Profile.

Apple - Step 4 - Root MDM Profile

Step 5: From the profile page of Root MDM Profile, tap on Remove Management

Note - if your device has a passcode, you may be asked to enter it at this stage.

Apple - Step 5 - Remove Management

Step 6: Tap on Remove Management from the pop-up.

Apple - Step 6 - Remove management pop-up

Restarting the device will remove the profile and its related apps and resources from your Apple device.

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