1220.0 - Australian Standard Classification of Occupations (ASCO) Second Edition, 1997  
Previous ISSUE Released at 11:30 AM (CANBERRA TIME) 31/07/1997   
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6131-11 Receptionist

Greets clients and visitors and responds to personal, telephone or written inquiries and requests.

Skill Level:
The entry requirement for this occupation is an AQF Certificate II or higher qualification or at least 1 years relevant experience.

Tasks Include:

  • greets visitors
  • answers inquiries and provides information on the products, services or activities of the organisation
  • answers, connects and transfers telephone calls
  • records details of calls not connected and distributes messages
  • arranges and records details of appointments
  • records outgoing calls and charges and checks incoming accounts
  • receives and distributes mail, facsimile messages and other deliveries
  • reports technical problems to the telephone supplier and supervisor
  • may perform other clerical tasks such as word processing, data entry, filing, mail despatch, facsimile or photocopying equipment operation
  • may advise on and arrange reservations and accommodation

Specialisations:
Front Office Clerk
Hotel Receptionist
Medical Receptionist

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