1220.0 - Australian Standard Classification of Occupations (ASCO) Second Edition, 1997  
Previous ISSUE Released at 11:30 AM (CANBERRA TIME) 31/07/1997   
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UNIT GROUP 8113 SWITCHBOARD OPERATORS

SWITCHBOARD OPERATORS operate telecommunication switchboards and consoles to assist callers establish telephone connections or to receive customer inquiries or fault reports.

Skill Level:
The entry requirement for this unit group is completion of compulsory secondary education or higher qualification.

Tasks Include:

  • operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
  • responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
  • investigating operating system problems and informing maintenance services
  • alerting emergency services when required
  • recording details and determining charges for designated types of calls
  • handling inquiries from customers regarding service issues, fault reports and other operational information

Occupations:



This section contains the following subsection :
              8113-11 Switchboard Operator

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