1220.0 - Australian Standard Classification of Occupations (ASCO) Second Edition, 1997  
Previous ISSUE Released at 11:30 AM (CANBERRA TIME) 31/07/1997   
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6191-11

      Inquiry Clerk
      Inquiry Officer

Responds to inquiries or complaints about an organisation's products and services and provides information or refers people to other sources.

Skill Level:
The entry requirement for this occupation is an AQF Certificate II or higher qualification or at least 1 years relevant experience.

Tasks Include:
  • answers inquiries regarding the organisation's products and services by providing information about their availability, location, price, or related issues
  • issues relevant forms, information pamphlets, or product or service brochures
  • responds to inquiries about problems and provides advice, information and assistance
  • records information about inquiries and complaints
  • refers complex inquiries to expert advisers
  • accesses and operates computer network systems and communication systems such as public address or paging systems
  • may refer inquiries to other organisations

Specialisations:
Complaints Clerk
Information Desk Clerk

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