1007.0 - Informing Decisions - Australian Bureau of Statistics Service Delivery Charter 2008-2011, 2008  
ARCHIVED ISSUE Released at 11:30 AM (CANBERRA TIME) 24/01/2008  First Issue
   Page tools: Print Print Page Print all pages in this productPrint All

Informing decisions - Australian Bureau of Statistics
Service Delivery Charter 2008-2011


The Australian Bureau of Statistics (ABS) is committed to increasing access to Australia's wealth of statistical information. We do this by delivering timely, relevant and accurate statistical information, the use of which contributes to informed decision-making, research and discussion within governments, businesses and Australian and international communities.

Our website presents ABS data free of charge, and is supported by a telephone inquiry service to assist our customers in accessing our data. More complex data requirements are met through customised data consultancy and microdata access services that provide expert assistance on a cost-recovery basis. We are also contributing to the National Statistical System through our involvement in initiatives such as the National Data Network which provides a distributed library of data holdings relevant to policy analysis and research, and the standardised business reporting program designed to reduce the load on providers of information to governments.

This Charter outlines our commitment to providing a quality customer service, specifying what you can expect when you approach us for statistical or other information through any of our service channels.

The ABS seeks to continually improve our customer service, and would appreciate your feedback on the service you receive generally, and on the standards identified in this Charter in particular.

We recognise and greatly appreciate the support of the individuals and organisations who contribute to the ongoing wealth of statistical information about our nation by participating in ABS surveys. It is only with your assistance that the ABS can continue to produce the statistics that contribute to quality informed decision making.

Brian Pink
Australian Statistician
January, 2008