1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.3  
Latest ISSUE Released at 11:30 AM (CANBERRA TIME) 05/11/2019   
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MINOR GROUP 541 CALL OR CONTACT CENTRE INFORMATION CLERKS


    CALL OR CONTACT CENTRE INFORMATION CLERKS provide information to customers about goods and services.

    Indicative Skill Level:
    Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

    In Australia:

      AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or

      AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

    In New Zealand:
      NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or

      NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

    In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

    Tasks Include:

    • answering customer inquiries for information about goods and services
    • resolving customer complaints and problems with goods and services provided
    • recording information about inquiries and complaints
    • referring complex inquiries to supervisors
    • arranging the despatch of information kits and brochures




This section contains the following subsection :
          UNIT GROUP 5411 Call or Contact Centre Workers
          UNIT GROUP 5412 Information Officers

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