1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.2  
ARCHIVED ISSUE Released at 11:30 AM (CANBERRA TIME) 26/06/2013   
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    RETAIL SUPERVISORS supervise and coordinate the activities of retail sales workers.

    Indicative Skill Level:
    Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

    In Australia:

      AQF Certificate II or III (ANZSCO Skill Level 4)

    In New Zealand:
      NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

    At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

    Tasks Include:

    • ensuring that customers receive prompt service and quality goods and services
    • responding to customers' inquiries and complaints about goods and services
    • planning and preparing work schedules and assigning staff to specific duties
    • interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
    • instructing staff on how to handle difficult and complicated sales procedures
    • examining returned goods and deciding on appropriate action
    • taking inventory of goods for sale and ordering new stock
    • ensuring that goods and services are correctly priced and displayed
    • ensuring safety and security procedures are enforced

      621511 Retail Supervisor


    Alternative Titles:
      Checkout Supervisor
      Sales Department Supervisor

    Supervises and coordinates the activities of retail sales workers.

    Skill Level: 4

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